1 to 25 of 537 DemandTrendPermanent Customer Requirements Jobs in the UK

implementations based on business process requirements. Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications. Able to communicate on complex issues to meet business and customer requirements to avoid escalations. Keep up to date with current and future market developments, technologies, product and strategies. Ensuring adherence to our coding and design standards, and providing … technical hand-over documentation. Increasing application operating efficiency and adapting to new requirements, as necessary. Assisting with system testing and UAT. Escalate issues in line with company processes to ensure customer demands are met. Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer. Recording, qualification and … questioning of customer requirements, even in complex projects and in the case of unclear customer requirements. Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment. You will need to work collaboratively across all SN CoE teams. Depending on your experience you will also: Provide technical More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them for … high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. · Delivering high quality ServiceNow implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid … future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them for … high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. · Delivering high quality ServiceNow implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid … future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them for … high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. · Delivering high quality ServiceNow implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid … future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings More ❯

of London IT Support Engineer Main Responsibilities: Daily Operation • Provide 1st line level of technical or business system support via telephone, email, and online tickets • Support, maintain, and improve customer services • Assist other team members in Europe or back office/project members • Assist customer HQ in Japan and third-party vendors • Work proactively to ensure prompt resolution … of support cases, timely project completion, and the highest levels of customer satisfaction • Understand and comply with the customer's IT policies and procedures Administrative Tasks (based on customer requirements) • IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates • Produce monthly IT reports and newsletters • Update and maintain intranet contents • User … support for user ID management systems and other internal systems System Integration/Maintenance Services • Support system integration and maintenance tasks on behalf of the customer • Maintain related documents, including user manuals • Summarise customer requirements for system integration services Project Management • Act as project coordinator as a representative of the customer • Assist other on-site engineers More ❯

attention to detail, communication, and teamwork within the team. Candidates with a good understanding of all aspects of Systems Engineering relating to lifecycle processes and methodologies should apply. Responsibilities Requirements Analysis & Management Review and interpret User Requirements Documents (URDs) Derive and document system/sub-system requirements Establish and control requirement baselines Perform impact assessments on change … requests Manage requirements through IBM DOORS (or equivalent) Solution Development Develop technical solutions for hardware, software, and systems-of-systems Decompose requirements into design building blocks at system and subsystem level Identify, propose and secure buy-off for system solutions Support configuration definition and management activities Artefact Generation Produce high-quality technical documentation in line with project governance … verification plans You are expected to be able to work in all areas of top the V model where you will be able to support concept translating systems to customer requirements, through to in-service support. You will be expected to provide systems engineering support to customer design and engineering management teams. Full requirements management (creation More ❯

attention to detail, communication, and teamwork within the team. Candidates with a good understanding of all aspects of Systems Engineering relating to lifecycle processes and methodologies should apply. Responsibilities Requirements Analysis & Management Review and interpret User Requirements Documents (URDs) Derive and document system/sub-system requirements Establish and control requirement baselines Perform impact assessments on change … requests Manage requirements through IBM DOORS (or equivalent) Solution Development Develop technical solutions for hardware, software, and systems-of-systems Decompose requirements into design building blocks at system and subsystem level Identify, propose and secure buy-off for system solutions Support configuration definition and management activities Artefact Generation Produce high-quality technical documentation in line with project governance … verification plans You are expected to be able to work in all areas of top the V model where you will be able to support concept translating systems to customer requirements, through to in-service support. You will be expected to provide systems engineering support to customer design and engineering management teams. Full requirements management (creation More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

to support the enabling of smooth data flow throughout the business in both R&D and production: Creation of inner labels and pallet labels conform to European legislation and customer requirements, centralized processes for all 4 European sites, Applying standardized GF European labelling strategy for all customer items. Creation and Co-ordination of B to C labels. … ensure the business meets its commercial deadlines. Responsibilities: Labels -Item set up/Compliance: Generation of labels-Item set up Creation and maintenance of Docentric label templates to meet customer, business and legislative requirements. Associating templates with packed item products for each customer in D365. Understanding and entering product specific technical data for each customer in D365 … appear on the customers various label formats including Ingredient list, Allergens, Nutritional data, Directions for use, Storage conditions, Shelf life, GS1 Bar coding, QR coding, Managing 3rd party translation requirements of non-standard languages, eg Arabic, Russian, Portuguese Demonstrate creative solutions and professional designs for labelling. Generating required technical data in GApps and D365, for each product manufactured on More ❯

Client Success Lead - Innovative Technology London, United Kingdom Posted on 20/06/2025 Not every client success role lets you shape cutting-edge autonomous technology through deep customer relationships. This one does. Join a Boeing-backed team building the future of autonomous drone operations. We're not just another tech startup, we're pioneering technology that's … already being deployed by National Grid and major operators across critical sectors, and we need someone who can turn customer insights into product innovation. Why Join? Deep customer relationships that drive innovation: Build partnerships where your understanding of client needs directly shapes how our autonomous technology evolves. Strategic influence on product development: Your customer insights will influence … deployed: Work with autonomous systems that are conducting real missions today, not theoretical prototypes. Shape an emerging technology: Help define how autonomous drone technology develops by understanding and translating customer requirements. Join a company that's scaling now: This is the perfect moment to join. We're rapidly expanding with proven technology, growing customer base, and accelerating commercial More ❯

our office in Telford, we are looking for an Application Engineer Specialst to provide an in-depth level of technical expertise. What you'll do: Supporting the wider EMEA customer base with service line specific, pre or post, in-depth technical support. Work closely with operations teams to ensure viability of complex, out of process or replacement part proposals … to ensure clear alignment on execution strategy. Establish best practice methodologies for achieving customer requirements through our factory or network partners. Gain a solid understanding of the customer's technical requirements and ability to make design changes and communicate appropriate solutions. Evaluate customer requirements to best manage expectations and risks for strategic projects. Thoroughly … review and evaluate customer supplier 3D CAD data, DFM, and RFQ's and assist the customer in working through recommended or required changes to meet their part requirements. Provide technical guidance to sales and customers regarding process capabilities and limitations. Balance the objective of satisfying the customer requests with the best fulfilment path with consideration to potential More ❯

have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. Role Summary : The Customer Success Manager (Buyers)role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships. You help customers maximise the value they get … from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives, building a personalised adoption plan that supports their business and increases customer advocacy. Complete the initial set up of the platform to meet the customer requirements Provide comprehensive training to the customer. Driving adoption Set up and manage supply chain campaigns to drive adoption of the platform within the Buyers supply chain. Create individual success plans support your customers' business objectives through the use of our tools. Present impactful More ❯

systems, while adhering to industry standards and best practices. Duties include but not limited to: Support the development and effective use of MBSE tools and artifacts in support of customer needs. Designing and maintaining requirements architectures. Creating SysML views to represent interactions You are expected to be able to work in all areas of top the V model … where you will be able to support concept translating systems to customer requirements, through to in-service support. You will be expected to provide systems engineering support to customer design and engineering management teams. Full requirements management (creation, update, validation, verification), including suppliers' integration and DOORS experience, Documentation: Produce detailed technical documentation, supporting the development of … engineering requirements and associated documentation. Completion of trade studies Manage planning and work package management. Reviewing, documentation - Subsystems, customer, work packages. SYS ML Generation UML Knowledge Requirements and Use Case analysis Concept assessment and design trade studies System architecture design and functional modelling Performance assessment and systems behavior analysis Verification, Validation, proving and Certification Systems Integration Model More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being More ❯

The Role As a Principal Solution Architect, you'll have a role that's out of the ordinary. The Principal Solutions Architect is the key technical bridge to the customer with the ability to understand the customer's problems/requirements and needs, through being able to translate these into solutions using available technologies. Day-to-day … cost and schedule implications of proposals and spend a lot of time on Request for Information, Request for Proposal and Request for Quotation responses with respect to the technical requirements and technology, ensuring that systems are scalable, secure, and efficient. The candidate will have domain knowledge and technical understanding within, but not limited SATCOM, RF Systems and Cloud Based … identified by the customer. The Principal Solution Architect works at the top of the V Lifecycle model and provides holistic big picture thinking to problem solving and deriving the requirements for future technologies/capabilities. The Principal Solution Architect must be able to take the Project/Customer Requirements into a potential solution(s) architecture (including uses More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented More ❯

We're a growing team, and as we scale, so does our need to focus on expanding our Customer Success team. You'll be joining a people-focused company, and as a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused … with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo's solutions with the customer's long-term business strategy. THE OPPORTUNITY Advocating customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends consulting on how Vendavo can … help them achieve their objectives Collaborate with the account team to develop account plan and call-to-actions Cultivate relationshipstodriveadoption, ensure retention, and maintain high overall customer satisfaction Develop partner focused relationships with key account contacts Understand customer concerns working effectively with internal teams to ensure our ability to resolve them Partner with Vendavo SME's andcustomer stakeholders More ❯

and Retail space, with successful SAP implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. … He/she should possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential … or one large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops More ❯

are looking for The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support … post go-live journey. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to … trends in the marketplace. Responsible for maintaining a client issues list and status reporting. Train users on existing workflows Gather requirements for new asset classes, security types and/or business line Document requirements Works with Professional Services team to assign dedicated resources to accomplish deliverables Contribute to software quality by clearly communicating defects to Client Support and More ❯

ideas. Who are we looking for? At Gamma Enterprise, we support some of the most recognised Enterprise and Public Sector companies in the world for their business-critical networking requirements, across their MPLS, SASE, LAN and Wi-Fi estates . Within our Enterprise division we focus on solving real world communication problems by creating solutions. We apply knowledge, creative … day-to-day? The Solutions Architect will work alongside the sales team, Lead Solutions Architects and Solutions Consultants to gain new customers as well as increase penetration into existing customer accounts by using innovative and creative technical solutions. They will ensure effective; pre-sales and solutions support by providing good technical expertise across a wide range of Gammas Managed … development of their Managed Network requirements. Solution size will vary but focus will be on solutions for the larger Enterprise customers dealing directly with Gamma as a provider. Understand customer requirements and by displaying a strong level of knowledge of all the managed networks products and services, translate these requirements into functional, effective, and appropriate solutions . More ❯

and training sector, renowned for delivering forward-thinking solutions that enhance both aviation safety and efficiency. Headquartered in the Dorset area their commitment to innovation, advanced technology, and exceptional customer service drives to constantly push the limits of aviation training and simulation. Senior Systems Engineer The company are looking for a seasoned Senior Systems Engineer to join the team. … This is a vital role which involves providing requirements analysis and systems engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather and analyse customer requirements for system architecture, feature development, and third-party system integration's. Represent the company in customer-facing engagements, including requirements gathering, critical design reviews, and integration efforts. Convert customer needs into clear, comprehensive software requirements that align with both system architecture and operational objectives. Completing 1:1 appraisal Delivering Team meetings and leadership More ❯

the technical offerings for electrical architecture and solutions for industrial and energy infrastructure projects. Covering the UK and Northern Europe P&L solutions and services, you will provide direct customer-facing technical support during the bid process through to negotiation and order close-out. You will also support conference technical presentations and paper readouts. In this role, you will … focus on: Interpreting customer requirements with accuracy, quality, and timeliness to meet customer needs and business goals. Analyzing market trends for new solution positioning. Collaborating with execution teams to optimize offerings and design tools. Developing supplier specifications and assisting with cost reduction initiatives to secure competitive pricing. Managing technical processes and securing technical design approvals through risk … reviews. Providing technical support during bid and risk processes. Producing comprehensive technical design specifications. Supporting sales managers in customer meetings and negotiations. Crafting technical proposals that showcase value propositions, including service and after-sales. Presenting to internal and external stakeholders, including senior leadership, to showcase our offerings' value. Collaborating on negotiation strategies with sales and leadership teams. Helping develop More ❯

consulting skills including questioning, listening, ideas development, personal rapport and subject matter familiarity to accomplish project tasks. The Engineer should be capable of consulting, designing, testing, implementing, managing capability requirements and integrating of Cloud solutions into varied environments. Job specifics/responsibilities: Identify, architect, design and implement new automation workflows that: Meet the client requirements; Integrate with the … according to documentation in predefined timelines. Key deliverables/accountabilities: Implement cloud automation according to technical plan, cost and timeframe Might also include architect tasks if required by project Customer Satisfaction Deliver on commitments Education (degree) and professional experience required: Degree in computer science, information technology, information systems or electrical engineering or equivalent At least 3 years' experience in … an advanced support role or equivalent Customer facing experience Other requirements: Fluent in written and spoken English language Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Personal skills and qualities: Self-motivated individual, able to work independently, in coordination with a team Able to work effectively across technical More ❯

drawings, liaising with suppliers, using CAD software for the detailed design, costing the projects and drafting proposal documents. Key Responsibilities Design and Estimating Engineer Progressing sales enquiries and tenders requirements by working closely with Business Development Managers to ensure that customer requirements are understood Designing various life safety and security systems plus any other integrated building systems … as specified within the Company s scope of work based upon customer requirements, specifications, drawings, and current standards Preparing proposals, quotations and tender documents and ensuring they are prepared on time and in line with company standards Assessing the risk factors influencing the security and fire design, to either enhance accordingly or to communicate back to the client … Ensuring all quotations and system design specifications are compatible with the requirements of all applicable technical and regulatory standards and Codes of Practice Reviewing changes in customers specifications and modifying designs accordingly Qualifications & Requirements Design and Estimating Engineer Must good working knowledge of fire, security or network infrastructure products and systems and their features/limitations Previous design More ❯

drawings, liaising with suppliers, using CAD software for the detailed design, costing the projects and drafting proposal documents. Key Responsibilities – Design and Estimating Engineer Progressing sales enquiries and tenders’ requirements by working closely with Business Development Managers to ensure that customer requirements are understood Designing various life safety and security systems plus any other integrated building systems … as specified within the Company’s scope of work based upon customer requirements, specifications, drawings, and current standards Preparing proposals, quotations and tender documents and ensuring they are prepared on time and in line with company standards Assessing the risk factors influencing the security and fire design, to either enhance accordingly or to communicate back to the client … Ensuring all quotations and system design specifications are compatible with the requirements of all applicable technical and regulatory standards and Codes of Practice Reviewing changes in customers’ specifications and modifying designs accordingly Qualifications & Requirements – Design and Estimating Engineer Must good working knowledge of fire, security or network infrastructure products and systems and their features/limitations Previous design More ❯