1 to 25 of 109 Permanent Customer Retention Jobs in the UK

Role Title: Customer Retention & Contract Renewal Manager, LilaConnect Reports to: Head of Sales Operations Location: Stoke on Trent, UK (Keele) Company Description LilaConnect UK is a leading provider of FTTP (Fibre-To-The-Premises) solutions, offering full fibre connectivity directly to homes and businesses. Role Description We … are currently seeking a Customer Retention & Contract Renewal Manager to join our team in Keele. As a full-time on-site role, you will be responsible for managing customer relationships, ensuring high retention rates, and overseeing contract renewals. You will work closely with cross … functional teams to develop and implement strategies for customer satisfaction and continued business growth. Qualifications Proven experience in customer retention and contract renewal management Strong negotiation and communication skills Ability to analyze data and identify opportunities for improvement Excellent problem-solving and decision-making abilities Knowledge more »

Customer Retention Coordinator Salary: £28,500 per annum. Monday Friday, office hours. No weekends. Kettering. Office based. Permanent Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films … a subscription service which their customers will sign up to and pay monthly. The purpose of your role is supporting our clients Software Subscription customer base of over 12,000 with a focus on maximising retention of customers. In our clients own words: This will involve a … will be a focused individual, with good organisational and prioritising skills with the ability to report back to the business. Responsibilities and duties of Customer Retention Coordinator: You will aim to deliver a robust retention program monitored on a monthly basis in line with corporate more »

platform provides innovative solutions to streamline operations, enhance property management, and facilitate data-driven decision-making. They are seeking a dynamic and experienced Lead Customer Success Manager to join the business. Job Overview: As the Lead of Customer Success, you will be responsible for developing and leading the … outcomes through the use of the company's technology, driving adoption, satisfaction, and retention. This role requires a strategic thinker with a passion for customer advocacy and a track record of building successful customer success teams and processes. Key Responsibilities: Strategy Development: Develop and implement a comprehensive customer success strategy aligned with company goals and customer needs. Team Leadership: In the future, recruit, mentor, and lead a high-performing customer success team, fostering a culture of excellence and customer-centricity. Customer Onboarding: Design and oversee an effective onboarding process to ensure customers are more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

Title: Cloud Architect Salary: £50k-£80k Location: Chesterfield (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand … and evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for … to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to … experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies Lead on business and customer product review, ensuring improvements and customer retention Support customer and business Integration and system test phases, to ensure contractual completions … and ongoing customer satisfaction. Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so … BUK) remains consistently excellent at scale. What will you be doing This is a leadership position, which reports directly into the MD Head of Customer Lifecycle Management (CLCM). The Customer Contact Optimisation Director will use customer diagnostics (emotional and functional needs) & behaviour analysis combined with model more »

post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing … background within a two-sided B2C marketplace to join an incredibly exciting and innovative ecommerce to make a real impact on their post-booking customer journey experience; and take advantage of the incredible benefits, remote working opportunities, flexibility, and empowering environment on offer.The Role: *Take full Ownership of the … Full Customer Journey *Optimise the customer experience *Leveraging post booking experience to increase booking and referrals *Implement own measurement frameworks * Work with dedicated Engineering teamThe Person: *Track record as a Product Manager in two-sided marketplace with focus on customer retention *Experience performing AB Tests more »

Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … ensure a seamless customer journey from onboarding to professional services hand off. If you're ready to make a significant impact on customer activation and retention, this role is for you. Key Responsibilities Product Knowledge: Develop a deep understanding of the company's products and solutions. … Customer Activation: Collaborate with Account Managers to activate customer subscriptions and increase product adoption. Customer Journey Management: Guide customers from the start of their journey through to hand off to Professional Services. Project Participation: Engage in cross-departmental projects to enhance our customer activation and retention more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

Customer Success Manager – AR/VR and Mixed Reality Projects Remote Role - Occasional Travel to client sites Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success … They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services. Why This Role? As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust … customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives. Key Responsibilities Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption. Build and nurture strong relationships more »

this role, you will be responsible for installation, qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in the Oxfordshire area whilst delivering excellent customer service. On occasions you will be required to travel to other sites in … near Oxford, Reading, Slough or Swindon area. Grow with us Your Responsibilities On a daily basis you will be responsible for providing services and customer support during field visits You will manage installation, qualification (IQ,OQ,PQ), preventative maintenance, fault finding and repairs for Bioanalytics systems Troubleshoot instrumentation and … instruments You will produce timely and detailed reports for equipment Follow the companys procedures and policies as well as ISO and GMP standards on customer sites You will work closely with the technical team such as Field Application Specialist, Technical Sales Specialist, Technical Support Engineer and Sales team and more »

this role, you will be responsible for installation, qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in the Oxfordshire area whilst delivering excellent customer service. On occasions you will be required to travel to other sites in … near Oxford, Reading, Slough or Swindon area. Grow with us Your Responsibilities On a daily basis you will be responsible for providing services and customer support during field visits You will manage installation, qualification (IQ,OQ,PQ), preventative maintenance, fault finding and repairs for Bioanalytics systems Troubleshoot instrumentation and … instruments You will produce timely and detailed reports for equipment Follow the companys procedures and policies as well as ISO and GMP standards on customer sites You will work closely with the technical team such as Field Application Specialist, Technical Sales Specialist, Technical Support Engineer and Sales team and more »

description: What you will do We are seeking a dynamic Support Technical Account Manager to serve as a pivotal link between our Sales and Customer Support teams. The ideal candidate will ensure that our customers derive maximum value from our products, fostering strong relationships that enhance loyalty and satisfaction. … How you will do it Act as a liaison to bridge the gap between sales and customer support, ensuring a seamless customer experience. Manage customer accounts as the primary point of contact, coordinating with cross-functional teams to address their needs and challenges. Comfortable working in a … culture. Address customer issues promptly, collaborating with support teams to ensure swift resolution and uphold customer satisfaction. Establish and achieve clear client retention goals and contribute to upselling initiatives in partnership with the sales team. Create and deliver customized presentations that highlight product usage, benefits, and more »

to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Customer Success Manager The Extended Reality Solutions (XRS) team at CBRE offers cutting-edge 'mixed reality' solutions for our front-line workers. We're seeking … an experienced Customer Success Manager to join our team, and drive our vision to empower our CBRE technical workforce. While expertise in AR/VR/MR is not mandatory, we are looking for a quick learner with strong Customer Success skills and a demonstrated interested in Extended … Reality Solutions (XRS). Furthermore, this role presents an exciting opportunity to create, set up, and establish a robust customer success solution for our Extended Reality Solutions (XRS), allowing for the effective management and satisfaction of our valued customers. This role has the potential to grow within CBRE and more »

role for the right candidate with the right outlook. This could be a great opportunity for you to further your career in sales and customer account management, working in a sector where customers are going through much digital transformation. Your Idox team of experienced sellers and leaders will provide … you can apply your existing expertise to support our customers and develop new skills. You ll be involved in capturing new opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support Idox business strategy, goals and objectives. You will be presenting our … strong relationships with customers, connecting with key stakeholders and delivering to forecast. In this role, you will liaise with cross-functional internal teams (including Customer Services, Marketing, Product and Development) to improve the entire customer experience. This is an exciting time to be joining Idox. The company has more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »

selling platforms to customers and prospects. This individual follows sales best practices to achieve these goals, fostering a healthy, sustainable territory by focusing on customer retention, development, penetration, and continuing satisfaction. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and … for sales volume, product mix, and new product and services awareness within the assigned territory. Prospect for new business within target market segments including customer outreach for qualified leads resulting from marketing campaigns/efforts. Responsible for adhering to customer contact metrics, assigned by management, including but not … Gilson Product Portfolio. Maintain current knowledge of and provides updates in a timely manner on territory trends and activities, competitive products and pricing, and customer concerns regarding Gilson products observed. Prioritize and respond to all customer inquiries within 4 business hours. Follow up on assigned hot leads within more »

you to join a dynamic team as a Marketing Data & Insight Analyst As a Marketing Data & Insight Analyst, you will be instrumental in understanding customer interactions and engagements through my client's CRM platform, Microsoft Dynamics 365, and across their website and social media channels. Your analytical skills will … drive the optimization of marketing strategies, enhancing customer reach, acquisition, conversion, retention, loyalty, and growth. This role is ideal for someone with an analytical brain who thrives on making data-driven decisions in a fast-paced retail environment. Key Responsibilities In-Depth Customer Analysis: Utilize Dynamics … and ClickDimensions to perform detailed analyses of customer behaviour, identifying opportunities to optimize marketing campaigns for increased sales and enhanced customer retention. Data Integration and Analysis: Collate and merge data from multiple sources using advanced analytical tools like Microsoft Power BI, providing a comprehensive view of customer more »

Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1500 people, they have … online sales channels. This position requires a unique blend of technical, analytical, strategic & management skills to ensure that the eCommerce platform is meeting the customer needs in a rapidly evolving digital landscape. You will be responsible for LWCs customer ordering portal and the upkeep of our public facing … management & optimisation of the companys B2C and B2B eCommerce websites and corporate sites. 2. Analytics & Reporting: Continuously monitor and analyse performance, sales data and customer behaviour to identify opportunities from improvement and informed strategic decision-making. 3. Collaboration & Project Management: Work closely with cross-functional teams, including IT, Marketing more »

and Personalisation Team. It will be supporting the strategic ambition to evolve our CRM Data and Tech to unlock new and best in class customer campaigns and also advocate and champion the strategic aspirations of the CRM team s technology transformations to wider teams in Currys. Main Accountabilities: Managing … Key Responsibilities: Work in close collaboration with the Senior CRM Management team (Data Planning, Retention, Loyalty, Campaigns & Trading) to deliver commercial and customer outcomes that ladder up to the CRM Strategic Vision Support the Currys personalisation strategy, including developing new data connections to extend CRM into omni … and performance (inc. technical knowledge of CRM and analytical systems) At least 6+ years experience in data marketing/CRM, including email marketing across customer retention, re-engagement and acquisition working with a sizeable customer database We re one team and we celebrate all of the more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required … Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive more »