Customer Retention (Client Retention)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Retention skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Retention over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 782 874 926
Rank change year-on-year +92 +52 -174
Permanent jobs citing Customer Retention 119 85 299
As % of all permanent jobs advertised in the UK 0.12% 0.084% 0.19%
As % of the Processes & Methodologies category 0.14% 0.088% 0.20%
Number of salaries quoted 101 45 136
10th Percentile £29,750 £33,500 £31,250
25th Percentile £34,375 £42,500 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -23.08%
75th Percentile £61,250 £75,000 £67,500
90th Percentile £77,500 £100,500 £95,000
UK excluding London median annual salary £55,000 £45,000 £50,000
% change year-on-year +22.22% -10.00% -23.08%

All Process and Methodology Skills
UK

Customer Retention is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,952 96,876 150,957
As % of all permanent jobs advertised in the UK 85.57% 95.60% 95.70%
Number of salaries quoted 59,894 57,115 82,331
10th Percentile £29,002 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Customer Retention
Job Vacancy Trend

Job postings citing Customer Retention as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Retention in the UK

Customer Retention
Salary Trend

3-month moving average salary quoted in jobs citing Customer Retention.

Salary trend for Customer Retention in the UK

Customer Retention
Salary Histogram

Salary distribution for jobs citing Customer Retention over the 6 months to 12 May 2024.

Salary histogram for Customer Retention in the UK

Customer Retention
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Retention within the UK over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +117 111 £50,000 -13.04% 133
UK excluding London +44 86 £55,000 +22.22% 71
Work from Home +86 36 £45,000 -15.89% 49
South East +25 31 £75,000 +114.29% 17
London +108 24 £47,500 -20.83% 61
Midlands +13 20 £31,500 -67.69% 10
North of England +55 16 £34,000 -30.96% 26
South West -11 15 £55,000 +25.71% 12
East Midlands +2 14 £31,000 -68.21% 5
North West +11 10 £34,000 -65.13% 16
West Midlands +29 6 £52,500 -46.15% 5
Yorkshire +76 4 £55,000 +22.22% 6
East of England +17 4 £44,750 -31.15% 5
North East - 2 £43,750 - 4

Customer Retention
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.20%) Microsoft Exchange
1 5 (4.20%) SharePoint
2 4 (3.36%) SAS
3 2 (1.68%) CMS
Applications
1 13 (10.92%) Microsoft Excel
2 8 (6.72%) Microsoft Office
3 1 (0.84%) Chatbot
Business Applications
1 3 (2.52%) Salesforce CRM
2 2 (1.68%) Magento
Cloud Services
1 12 (10.08%) Google Analytics
2 11 (9.24%) Azure
3 10 (8.40%) Power Platform
4 9 (7.56%) SaaS
5 8 (6.72%) Microsoft 365
6 6 (5.04%) Adobe Analytics
6 6 (5.04%) Cloud Computing
7 5 (4.20%) Entra ID
7 5 (4.20%) GCP
7 5 (4.20%) OneDrive
8 4 (3.36%) AWS
9 3 (2.52%) Amazon Kinesis
10 1 (0.84%) Google Ads
Communications & Networking
1 11 (9.24%) SMS
2 9 (7.56%) Network Security
3 6 (5.04%) VLAN
3 6 (5.04%) VoIP
4 5 (4.20%) DNS
4 5 (4.20%) LAN
4 5 (4.20%) WAN
5 1 (0.84%) Internet
5 1 (0.84%) Structured Cabling
Database & Business Intelligence
1 10 (8.40%) Power BI
2 4 (3.36%) BigQuery
3 3 (2.52%) Amazon Aurora
3 3 (2.52%) DynamoDB
3 3 (2.52%) NoSQL
3 3 (2.52%) PostgreSQL
3 3 (2.52%) Redis
4 2 (1.68%) SQL Server
5 1 (0.84%) Data Warehouse
5 1 (0.84%) KNIME
5 1 (0.84%) Relational Database
Development Applications
1 3 (2.52%) Gatling
2 2 (1.68%) Visual Website Optimizer
General
1 53 (44.54%) Marketing
2 42 (35.29%) Social Skills
3 21 (17.65%) Analytical Skills
4 20 (16.81%) Finance
5 10 (8.40%) Presentation Skills
5 10 (8.40%) Retail
6 7 (5.88%) Advertising
7 6 (5.04%) Law
8 5 (4.20%) Automotive
8 5 (4.20%) Legal
9 4 (3.36%) Banking
9 4 (3.36%) Brand Awareness
9 4 (3.36%) Electronics
9 4 (3.36%) Financial Institution
9 4 (3.36%) Games
9 4 (3.36%) Organisational Skills
9 4 (3.36%) Public Sector
10 3 (2.52%) Billing
10 3 (2.52%) Influencing Skills
11 2 (1.68%) Inclusion and Diversity
Job Titles
1 19 (15.97%) Senior
2 16 (13.45%) Sales Manager
3 15 (12.61%) Business Development Manager
3 15 (12.61%) Business Manager
3 15 (12.61%) Development Manager
3 15 (12.61%) Development Specialist
3 15 (12.61%) Sales Business Development Manager
4 14 (11.76%) Analyst
5 13 (10.92%) Lead
6 9 (7.56%) Support Engineer
7 8 (6.72%) Insight Analyst
7 8 (6.72%) Senior Analyst
8 7 (5.88%) Consultant
9 6 (5.04%) Solutions Consultant
9 6 (5.04%) Team Leader
9 6 (5.04%) Technical Support
10 5 (4.20%) Data Analyst
10 5 (4.20%) Senior Technical Engineer
10 5 (4.20%) Senior Technical Support Engineer
10 5 (4.20%) Technical Engineer
Libraries, Frameworks & Software Standards
1 5 (4.20%) LDAP
2 3 (2.52%) GraphQL
2 3 (2.52%) http4s
2 3 (2.52%) Lambda Expressions
2 3 (2.52%) REST
2 3 (2.52%) Scalaz
2 3 (2.52%) Web Services
3 1 (0.84%) CSS
3 1 (0.84%) HTML
3 1 (0.84%) Leaflet
Miscellaneous
1 26 (21.85%) Onboarding
2 13 (10.92%) Self-Motivation
3 9 (7.56%) Management Information System
4 8 (6.72%) Mobile App
5 6 (5.04%) Hybrid Cloud
5 6 (5.04%) Social Media
6 5 (4.20%) Client/Server
6 5 (4.20%) Data Protection Act
6 5 (4.20%) Fat Client
6 5 (4.20%) Thin Client
7 4 (3.36%) Blog
7 4 (3.36%) Clustering
8 3 (2.52%) EPoS
8 3 (2.52%) Media Streaming
9 2 (1.68%) Algorithms
9 2 (1.68%) Data Structures
9 2 (1.68%) FMCG
10 1 (0.84%) Data Centre
10 1 (0.84%) Driving Licence
10 1 (0.84%) IoT
Operating Systems
1 7 (5.88%) Windows
2 5 (4.20%) Linux
2 5 (4.20%) Windows Server
3 1 (0.84%) Android
3 1 (0.84%) Apple iOS
Processes & Methodologies
1 31 (26.05%) CRM
2 28 (23.53%) Analytics
3 25 (21.01%) Customer Experience
4 24 (20.17%) Business Development
5 22 (18.49%) Customer Service
6 18 (15.13%) Client Onboarding
6 18 (15.13%) Continuous Improvement
7 16 (13.45%) Customer Acquisition
7 16 (13.45%) Decision-Making
8 15 (12.61%) Business Strategy
8 15 (12.61%) Problem-Solving
9 13 (10.92%) E-Commerce
9 13 (10.92%) Presales
10 12 (10.08%) Customer-Centricity
11 11 (9.24%) Business Intelligence
11 11 (9.24%) ITIL
11 11 (9.24%) Roadmaps
12 10 (8.40%) Computer Science
13 9 (7.56%) B2B
13 9 (7.56%) Digital Marketing
Programming Languages
1 19 (15.97%) SQL
2 10 (8.40%) Python
3 7 (5.88%) R
4 3 (2.52%) Java
4 3 (2.52%) Scala
Qualifications
1 30 (25.21%) Degree
2 8 (6.72%) Computer Science Degree
3 5 (4.20%) ITIL Certification
3 5 (4.20%) PMI Certification
3 5 (4.20%) PMP
3 5 (4.20%) RHCE
3 5 (4.20%) RHCSA
4 4 (3.36%) DBS Check
4 4 (3.36%) Master's Degree
5 1 (0.84%) A+ Certification
5 1 (0.84%) CompTIA Security+
5 1 (0.84%) ITIL Foundation Certificate
5 1 (0.84%) MBA
5 1 (0.84%) Network+ Certification
5 1 (0.84%) PhD
5 1 (0.84%) SC Cleared
5 1 (0.84%) Security Cleared
Quality Assurance & Compliance
1 11 (9.24%) GDPR
2 4 (3.36%) QA
3 2 (1.68%) Actionable Recommendations
3 2 (1.68%) ISO 9001
3 2 (1.68%) SLA
4 1 (0.84%) COSHH
4 1 (0.84%) NEBOSH
Systems Management
1 5 (4.20%) Rancher
2 1 (0.84%) Autotask
Vendors
1 30 (25.21%) Microsoft
2 13 (10.92%) Google
3 7 (5.88%) Adobe
3 7 (5.88%) Salesforce
4 6 (5.04%) Coremetrics
5 4 (3.36%) Logitech
6 2 (1.68%) HubSpot
6 2 (1.68%) IBM
6 2 (1.68%) Maxymiser
6 2 (1.68%) Omniture
6 2 (1.68%) Optimizely
7 1 (0.84%) Ahrefs
7 1 (0.84%) SAP
7 1 (0.84%) Screaming Frog