1 to 25 of 2,375 Permanent Customer Service Jobs in the UK

is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their … digital customer service strategies, and achieve key business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the … opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development More ❯

The Technical Customer Service Executive will play a key role in providing exceptional customer support within the industrial and manufacturing sector. Based in Camberley, this role requires technical understanding and a proactive approach to resolving customer queries effectively. Client Details Technical Customer Service Executive, Camberley: This position is with a well-established organisation in … the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service. Description Technical Customer Service Executive, Camberley: Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach. Resolve technical issues for a range users Provide technical … support and guidance on product usage and troubleshooting. Collaborate with internal departments to resolve customer issues efficiently. Maintain accurate records of customer interactions and document solutions provided. Identify opportunities for process improvement and share feedback with the team. Assist with order processing and tracking, ensuring timely delivery for customers. Stay updated on product knowledge to offer accurate and More ❯

a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we'd love to hear from you. The Role at a Glance: Customer Service/Sales Support Exec Caerphilly Office Based 3 Days Per Week/Hybrid Working Competitive Market Salary Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme … Week Company: Global Distributor of chemicals & ingredients used in everyday products Culture: Work with real purpose. Grow how you want to. Be who you are Your skills/background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade. As a Customer Service/Sales Support Exec, you will be … the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust. What your day might look like: • Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the leading AI customer service company, and we need a Sr Manager, Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product More ❯

Customer Service Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor. You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line customer service support, serving as the … working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for … ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within IT Proficient at a basic level using IT hardware e.g., computers & printers Good admin skills, ensuring key notes are taken and More ❯

investors are well known for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla. What will I be doing? This role is dedicated to delivering exceptional customer support as the primary point of contact for both B2C and B2B customers in the DACH region (Germany, Austria, Switzerland), while also supporting other global markets when needed. You … will manage daily support operations, addressing inbound customer requests (both paying and non-paying) promptly and effectively. Your focus will be on resolving queries with empathy, maintaining high service standards, and providing practical solutions to customer inquiries in native-level German and professional English. In addition to managing support tickets, you will take ownership of the customer feedback stream for the DACH market, ensuring insights are captured and shared with the wider team. You will represent the voice of the DACH customer within the Customer Service function, ensuring all relevant assets (templates, articles) are culturally and linguistically aligned with the region. This role plays a crucial part in amplifying the voice of the More ❯

Customer Service Advisor Witney (Hybrid) £25,000-£27,000 We are currently seeking an Italian speaking Customer Service Advisor to join our client, a leading technology company in Witney. In this role, you will support the team in delivering high quality system support, resolving queries from clients around the world including Italian speaking customers. It is … essential that you can communicate in both English and Italian, via email and phone, fluently to business level. The ideal person will have a strong customer service background and be driven to deliver a fantastic professional service. Upholding the excellent levels of communication and care that this company prides themselves on. It is a busy role requiring you … to prioritise work and be able to enter data accurately and efficiently. Customer Service Advisor duties (job description can be provided) Be part of the Professional Services Team and helpdesk function, using both the Italian and English language. Service the needs of the companys customer portfolio to maintain their online presence and offer proactive advice. Deliver More ❯

support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand … and meet their service needs. • Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. • Contribute to the overall success of the department and … provide support in other areas as needed Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of process creation Continual service improvement • Lead and support initiatives to enhance service More ❯

We are seeking to recruit a Technical Customer Service Advisor for a well-known supplier of high-quality machinery. The main objective of the role is to work alongside customer service, technical and the service departments. You will actively assist customers and colleagues in finding repair solutions should there be any warranty Issues. Along with … Monday Friday day working hours and a salary of £32,000 the other benefits for the Technical Customer Service Advisor role include: Statutory Company Pension Sick Pay 23 + 8 Days Holiday Role Based Training Employee Discount Along with a high level of engineering, technical and customer service skill, experience dealing with customer escalations face … to face or over the phone is beneficial. Some duties for the Technical Customer Service Advisor may involve: Providing effective engineering and technical support to distributors & end users Process warranty returns Investigate and diagnose machines with problems and attempt to resolve where possible over the phone/email/Video Calls etc. Championing the companies set returns policies More ❯

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford Road/Manchester Met. Uni … supporting household-name clients Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to … their clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via email or live chat and remotely- Gather information from the client, investigating any complex technical issues and escalate second line support More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor … to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties … of the Customer Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident More ❯

We're looking for an experienced Engineering Manager to join the Customer Service technology team. The Customer Service Platform (CSP) own and operate all the technology used throughout the customer's journey to get help from through conversation channels to tooling that empowers thousands of customer service agents. The work we do directly … month and positively shapes their experience of Spotify at perhaps its lowest point. CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you'll help shape the future of CSP in a GenAI-driven world-combining technical vision with empathetic leadership to guide our people through … meaningful change. What You'll Do Manage two teams of engineers building tooling and workflows for our customer service agents Lead the R&D that powers every conversation between our customers and Spotify customer service Be a technology expert in defining and communicating the practical possibilities and opportunities of generative AI Shape and drive the multi More ❯

Customer Service/Credit Control Coordinator Location: Bicester Salary: Competitive Vacancy Type: Full Time, Permanent Our client is part of a Global Group and is responsible for sales in the UK and Ireland. The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester … of coatings, of which the majority are water based. The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions. The Role The Customer Service Coordinator is a role within the Customer Service team, with … enhanced focus on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed accurately & on time. Key Responsibilities Customer Service Ensure accurate and efficient processing of customer orders within internal systems to support operational decision More ❯

Customer Service Delivery Specialist Local role based in Portsmouth About Our Client This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers. Job Description The key responsibilities for the Customer Service Delivery Specialist role … are: Manage customer queries and resolve issues in a timely and professional manner. Coordinate with internal teams to ensure seamless service delivery. Maintain accurate records of customer interactions and transactions. Monitor service performance and identify areas for improvement. Provide updates to customers on the progress of their requests or issues. Assist in the implementation of new … customer service processes. Contribute to maintaining a high standard of customer satisfaction. Adhere to company policies and regulatory requirements at all times. The Successful Applicant A successful Customer Service Delivery Specialist should have: Previous experience in a customer service or related role. Strong communication and problem-solving skills. Ability to multitask and work More ❯

TECHNICAL CUSTOMER SERVICE*** Are you tech-savvy, people-focused, and ready to kick-start your career in IT We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people. This role blends … hands-on technical support with outstanding customer service. Salary up to £26K depending on experience + benefits Key responsibilities for the Technical Customer Service include, Delivering professional yet friendly customer service via telephone, email, and remote tools Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security Managing and maintaining client systems including servers … using a help desk system Contributing to internal documentation and user guides to help both clients and teammates Occasionally visiting client sites when required (local travel) The ideal Technical Customer Service person will need, A passion for technology and a desire to grow your IT knowledge A natural ability to communicate clearly and professionally with customers A calm More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented More ❯

German Speaking Customer Service Administrator (Fixed Term Contract) Feltham Ref: 4277GC Company Profile An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value … their employees. Responsibilities German Speaking Customer Service Administrator (Fixed Term Contract) Location: Feltham Hybrid work after training Salary: £27,500 per annum plus bonus and excellent benefits Ref: 4277GC Main duties: To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products The Role: - Answering telephone calls … inquiries from distributors, resellers and customers - Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback - Managing logistical issues and deal with all replacements ensuring customer satisfaction - Liaising with internal departments - Technical team, accounts, warehouse etc. - To arrange shipments - All administration relating to role - database, reports, work records etc. Candidate's Profile - Fluent in German More ❯

Technical Customer Service Specialist (English & German speaker) Job ID: Amazon Web Services EMEA SARL (Irish Branch) Job summary The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing … related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers … will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems. Key job responsibilities Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback Process Accounts and Billing related customer More ❯

Amazon's mission is to be 'Earth's Most Customer-Centric Company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. The Customer Engagement Technology (CET) organization powers CS by developing elegant customer- and … Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automation solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products, powered through human-centered design. Our team is looking for a talented and experienced Senior … Manager, ML Data Ops, to work across CET Product, Operations, UX Design, CS Business Verticals (e.g., Digital Devices, Shipping, and Delivery Services), and other Amazon teams to improve customer and associate experiences. Specifically, you will be managing a team that will develop mechanisms and processes to enable the CET team to move quickly and deliver world-class customer More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Key Accountabilities Customer and Stakeholder Relationship Management Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs Align with customer expectations to ensure a shared understanding of service delivery goals Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs Deliver high-quality service and support while adhering … Contribute to the overall success of the department and provide support in other areas as needed Ownership and Initiative Serve as an escalation point, responding promptly and effectively to service alerts and issues Proactively mitigate potential or actual service disruptions, ensuring swift resolution Support customer onboarding for service-specific requirements - inclusive of process creation Continual Service More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM … . The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of More ❯