1 to 25 of 42 Permanent Escalation Management Jobs in the UK

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working environment Required Skills Significant experience in … IT service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent communication and stakeholder management skills. Experience More ❯

life cycle using agile methodologies and will thrive in a fast-paced environment, solving complex problems . JOB RESPONSIBILITIES The role itself is very varied and will entail: Line management and motivation of a team of developers Performance management Escalation management Administration Scrum mastering/team leadership Help remove blockers and impediments for your team Monitor … and job responsibilities. We offer excellent benefits. Only candidates who are eligible to live and work in the UK need apply. Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets … in Toronto and traded on the S&P/TSX 60. Is This You ? About Us Gladstone is a software company, based in the UK, that provides business critical management software to the fitness and leisure market. A thought leader in this market for over 35 years, we pride ourselves on being innovative with our software to meet the More ❯

life cycle using agile methodologies and will thrive in a fast-paced environment, solving complex problems . JOB RESPONSIBILITIES The role itself is very varied and will entail: Line management and motivation of a team of developers Performance management Escalation management Administration Scrum mastering/team leadership Help remove blockers and impediments for your team Monitor … and job responsibilities. We offer excellent benefits. Only candidates who are eligible to live and work in the UK need apply. Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets … in Toronto and traded on the S&P/TSX 60. Is This You ? About Us Gladstone is a software company, based in the UK, that provides business critical management software to the fitness and leisure market. A thought leader in this market for over 35 years, we pride ourselves on being innovative with our software to meet the More ❯

Who are we? Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over … and many others. For more information, visit our company's website at About the role We're redefining veterinary software with Provet Cloud - a market-leading, cloud-based practice management system. We are seeking an experienced and results-driven Head of Support to lead our customer support organisation and drive exceptional service delivery across our global customer base. In … support leader who is passionate about building high-performing teams, implementing best practices, and delivering measurable results in customer satisfaction and operational efficiency! Your key responsibilities include: Team Leadership & Management: Build, lead, and scale our global support organisation, including hiring, developing, and retaining top talent across multiple time zones and markets. Customer Satisfaction Excellence: Drive continuous improvement in Customer More ❯

They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in … working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited Holliday Salary: £65,000 per annum More ❯

drivers. - Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams. - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. - Measure and analyze existing products for … opportunities to innovate and improve, providing additional benefits to customers - Research and identify new opportunities - Present confidently to Amazon senior management as well as other large audiences. The ideal candidate will have: - Technical aptitude and experience and agility to learn web-based tools - Ability to think both strategically and tactically in a high-energy, fast paced environment - Proven analytical … and process improvement skills - Experience working with software development teams - Strong background in product management for technical products with a proven history of owning and driving results - Exceptional interpersonal, motivational, and communication skills - Strong writing and communication skills BASIC QUALIFICATIONS - Bachelor's degree - Experience in technical product management, program management or engineering - Experience owning/driving roadmap More ❯

Senior Business Analyst (Investment Management) page is loaded Senior Business Analyst (Investment Management) Apply locations London (51 Lime Street) time type Full time posted on Posted 30+ Days Ago job requisition id RQ11721 PLEASE NOTE; Experience within investment management or investment operations is essential for this role Location: London Contract Type: Permanent Work Pattern: Full Time, Hybrid … Role We are looking for an experienced Senior Business Analyst with a thorough understanding of Investments and the ability to interrogate and understand data to join our expanding Investment Management Change Team. This is a hands-on role and the ideal candidate will have a technical background that they are able to apply to solving business problems and the … We're made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services . This role sits within MS AIML, the regulated investment management company of the MS Amlin brand (MSA). MSA is wholly owned by the MS&AD Group. The investment clients of MS AIML include MSA companies and others in More ❯

and understanding. Onboarding Support: Evaluate the readiness of clients for onboarding to be supported by our Business as Usual (BAU) teams, ensuring that all necessary preparations are in place. Escalation Management: Provide support on client escalation calls, reviewing Root Cause Analyses (RCAs) to identify areas for improvement and prevent recurrence of issues. What We're Looking For … the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf - 10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group More ❯

most customer centric company! Opportunity To meet these challenges, we are looking for a passionate, talented and super-smart Technical Program Manager who loves to work across (a) product management, (b) project management, and (c) software development! We're looking for someone who innovates, loves solving hard problems and never takes no for an answer. Our engineers are … some of the best software developers in the industry, who work hard, have fun and make history. With a broad technology and management toolbox you are able to develop the team and guide their technical implementations. Your success will depend on your skills in understanding the big picture of Amazon's business and delivering incremental solutions contributing to the … tons of ambiguities, learn and iterate to crack hard problems. You will also take the roadmap forward into incremental implementation phases, bring teams across organizations together, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. Key Responsibilities - Thinking big and working with Senior leadership, business stakeholders and engineering teams to More ❯

Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and … recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain accurate and up-to-date documentation of security procedures, incident More ❯

Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and … recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain accurate and up-to-date documentation of security procedures, incident More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

strategy of the business and is the ‘face of the Robiquity’ to our clients and will involve the following: Owning the delivery of critical projects/programmes including project management responsibility Leading Robiquity teams using Agile delivery frameworks and methodologies Engaging directly with senior client stakeholders to ensure alignment of delivery and escalation management Forming part of … the core project management team consisting of Delivery Lead, Client Partner and Technical Lead to define the project/account strategy Commercial management including (but not limited to) defining scope of work, writing statements of work and contracts, managing the plan and financial management of the account Building a positive project environment to work in by championing … the Robiquity culture and ethos whilst applying your own personal style to people management Resolving issues and challenges with the client and Robiquity teams Managing, coaching and supporting team members to deliver high quality technical and non-technical outcomes Supporting the Client Partner to identify opportunities to extend the scope of the work and build longevity of the account More ❯

improvement and strong leadership. Key Skills - Lead and mentor a team of 1st to 3rd line engineers, fostering technical development and service excellence Own the incident, request, problem, and escalation management processes, ensuring SLAs and KPIs are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned … Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity Drive adoption of automation, standardisation, and process optimisation initiatives Support onboarding/offboarding, license management, and asset tracking Ensure compliance with company security and data handling policies Collaborate with stakeholders, department heads, and external vendors as required Technical Skills - Strong experience with Windows OS … Active Directory , Group Policy , Exchange/M365 , Intune Knowledge of basic networking concepts (DNS, DHCP, VLANs, VPNs) Familiarity with endpoint management tools (e.g., SCCM, Autopilot, RMM tools) Experience using service desk/ticketing platforms (e.g., ServiceNow, Freshservice, HaloITSM) Leadership and Management - Proven experience in managing a service desk or technical support team Strong stakeholder communication and conflict resolution More ❯

of their region. Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure a stable and consistently high-quality service is delivered for our customers and clients. Accountable for the resource planning of couriers through pipeline review, advertising … courier performance to ensure the success of a seven day operation Responsible for the delivery unit estate within their region (including but not limited to the location, procurement and management of delivery units & resourcing) & management of service provision through service conversations with the delivery unit controller to ensure that Evri deliver a professional and sustainable Delivery Organisation which … the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in this role you More ❯

Manager, Customer Success for the SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering) Build … in-line with overall organizational goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

you will target to offer process improvements that reduces friction in product selection creation, accelerate selection addition and enrichment across marketplaces worldwide. The ideal candidate will have excellent program management, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. In addition, the ability to work backwards and think about the … user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities. - Build and maintain a complete project schedule, make it constantly visible to management and key stakeholders, and drive it through to completion. - Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. … our goals. - Identify, assess, track and mitigate issues and risks at multiple levels. - Create, maintain and disseminate project information to stakeholders. BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end More ❯

Technical Product Manager - Senior Consultant Product & Project Management (Technical) The candidate should have a strong technical background (experience working in Payment Gateway/Card Payments/Financial Services space will be a plus), should be a thought leader, have exceptional organizational skills, written and verbal communication skills and be an analytical and structured thinker. This individual must be able … categories. Successful candidates will be skilled at forging strong partnerships with business sponsors, product owners, architects, and developers to support the development process. This function will address bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints to maximize business benefit Beyond the design and planning stages of the development lifecycle, strong Agile … impactful, scalable, future-ready product solutions that address complex business needs. Proven ability to manage multiple projects and priorities simultaneously, aligning solutions with multi-quarter objectives. Strong organizational, project management, and documentation skills; able to create, maintain, and organize project solution documents with high accuracy and attention to detail. Collaboration, Communication, & Stakeholder Management Outstanding verbal and written communication More ❯

drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as the primary service interface with engineering, quality, and product management to resolve … successfully execute all field activities (installation, commissioning, upgrades, s/w patching, PM & CM activities). You will work closely with the EVP Global Security Service and Security Service Management team developing and establishing procedures governing how the business will seamlessly operate & execute in a world-wide setting. Working with the team, you will ensure that global processes and … opportunities with service sales to provide additional upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are More ❯