1 to 3 of 3 Permanent Escalation Management Jobs in the UK

Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Taking payments Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport with … each customer Demonstration extensive knowledge on all our product ranges Facilitating calls from B2B and B2C Account management Translating customer correspondence Project Management Timely escalation management (internal & external) Personal Specification The successful candidate for the customer service representative position, will have the following competences: German fluent … A passion to deliver the highest quality for our clients customers Negotiation skills & conflict resolution Dispute resolution Delivers expected results, meets KPI s Project management Sufficient mathematical knowledge, required for their particular role There are 2 shift patters available: Shift Patterns (37.5 Hours per week) Monday Friday The core more »

agreed timeframes, utilising technical expertise. Incident History Maintenance: Maintain detailed records of actions taken during incident resolution, particularly when 1st Line Support is responsible. Escalation Management: Assign unresolved incidents to appropriate groups (2nd or 3rd Line Support) within agreed timelines. Incident Tracking: Monitor and manage service desk incidents … until closure, keeping affected users informed of progress. Service Level Adherence: Ensure that tickets meet or exceed service level agreements (SLAs). Ticket Escalation: Escalate complex or critical incidents to management when necessary. User Verification: Inform and verify ticket resolution with users, ensuring their satisfaction. Resolution Focus: Strive … As the central point of contact, youll need to communicate effectively with end-users, understanding their issues and providing clear instructions or updates. Incident Management: Proficient in recording and documenting incidents accurately. Prioritise and diagnose issues promptly. Technical Expertise: Investigate and resolve incidents within agreed timeframes, leveraging your technical more »

experienced professional to lead and implement IT projects, ensuring optimal communication, resource allocation, and customer satisfaction throughout the project life cycle. Key Responsibilities: * Project Management & Delivery: Oversee the entire life cycle of IT projects, ensuring they meet quality assurance standards and exceed customer expectations. Implement best practices for project … throughout the project cycle to ensure ultimate customer satisfaction. * Process Adherence: Ensure adherence to full project processes and suggest improvements for optimised delivery. * Budget Management: Manage project budgets effectively. * Resource Allocation: Coordinate with local leaders to allocate resources efficiently, understanding Work In Progress (WIP) across the region. * Escalation Management: Handle project escalations efficiently through to resolution. * Team Development: Facilitate career development of project engineers. * Scope Management: Prepare project scopes of work, including out-of-scope items, and ensure completion of User Acceptance Tests (UATs). * Scope Expansion: Identify and manage out-of-scope works during more »