Escalation Management Jobs

Escalation Management
UK

The table below provides summary statistics for permanent job vacancies requiring Escalation Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Escalation Management over the 6 months leading up to 12 May 2025, comparing them to the same period in the previous two years.

6 months to
12 May 2025
Same period 2024 Same period 2023
Rank 695 846 951
Rank change year-on-year +151 +105 +161
Permanent jobs citing Escalation Management 22 48 30
As % of all permanent jobs advertised in the UK 0.040% 0.048% 0.030%
As % of the Processes & Methodologies category 0.043% 0.057% 0.031%
Number of salaries quoted 16 41 16
10th Percentile - £27,000 £44,000
25th Percentile £25,750 £32,500 £47,500
Median annual salary (50th Percentile) £27,500 £55,000 £56,250
Median % change year-on-year -50.00% -2.22% -6.25%
75th Percentile £33,750 £81,250 £75,000
90th Percentile £50,625 £85,000 £77,500
UK excluding London median annual salary £27,500 £55,000 £62,500
% change year-on-year -50.00% -12.00% -10.71%

All Process and Methodology Skills
UK

Escalation Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,728 84,924 96,446
As % of all permanent jobs advertised in the UK 93.83% 85.58% 95.59%
Number of salaries quoted 26,848 59,902 56,809
10th Percentile £30,000 £29,010 £34,000
25th Percentile £42,415 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,000
Median % change year-on-year +4.55% -9.84% +1.67%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

Escalation Management
Job Vacancy Trend

Job postings citing Escalation Management as a proportion of all IT jobs advertised.

Job vacancy trend for Escalation Management in the UK

Escalation Management
Salary Trend

3-month moving average salary quoted in jobs citing Escalation Management.

Salary trend for Escalation Management in the UK

Escalation Management
Salary Histogram

Salary distribution for jobs citing Escalation Management over the 6 months to 12 May 2025.

Salary histogram for Escalation Management in the UK

Escalation Management
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Escalation Management within the UK over the 6 months to 12 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +128 22 £27,500 -50.00% 39
UK excluding London +141 18 £27,500 -50.00% 11
South East +103 14 £27,000 -6.90% 7
London +111 4 - - 34
Midlands +56 4 £48,750 -35.00%
West Midlands +47 4 £48,750 -35.00%

Escalation Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 14 (63.64%) Microsoft 365
2 8 (36.36%) AWS
3 4 (18.18%) Azure
3 4 (18.18%) IBM Cloud
3 4 (18.18%) Serverless
Communications & Networking
1 8 (36.36%) VoIP
2 4 (18.18%) HTTP
Database & Business Intelligence
1 4 (18.18%) Amazon QuickSight
General
1 4 (18.18%) Analytical Skills
1 4 (18.18%) Electronics
1 4 (18.18%) Inclusion and Diversity
1 4 (18.18%) Manufacturing
Job Titles
1 14 (63.64%) Help Desk Technician
1 14 (63.64%) IT Technician
2 4 (18.18%) Automation Engineer
2 4 (18.18%) Reliability Engineer
2 4 (18.18%) Robotics Engineer
2 4 (18.18%) Service Manager
2 4 (18.18%) Systems Engineer
3 2 (9.09%) Security Manager
3 2 (9.09%) Service Desk Manager
3 2 (9.09%) Service Security Manager
3 2 (9.09%) Technical Manager
3 2 (9.09%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 4 (18.18%) JSON
Miscellaneous
1 4 (18.18%) Product Ownership
1 4 (18.18%) Robotics
1 4 (18.18%) SCADA
Operating Systems
1 14 (63.64%) Windows
Processes & Methodologies
1 14 (63.64%) Customer Service
1 14 (63.64%) Workflow
2 8 (36.36%) Cybersecurity
3 4 (18.18%) Actionable Insight
3 4 (18.18%) API Integration
3 4 (18.18%) Business Case
3 4 (18.18%) Cloud Operations
3 4 (18.18%) Cloud Security
3 4 (18.18%) Data Pipeline
3 4 (18.18%) Experimental Design
3 4 (18.18%) FMEA
3 4 (18.18%) Kaizen
3 4 (18.18%) Manufacturing Engineering
3 4 (18.18%) Microservices
3 4 (18.18%) Motion Control
3 4 (18.18%) Preventative Maintenance
3 4 (18.18%) Problem-Solving
3 4 (18.18%) SQL Optimisation
3 4 (18.18%) Statistical Analysis
3 4 (18.18%) Tech Ops
Programming Languages
1 4 (18.18%) C
1 4 (18.18%) Python
1 4 (18.18%) R
1 4 (18.18%) SQL
Qualifications
1 12 (54.55%) Degree
2 4 (18.18%) Computer Science Degree
2 4 (18.18%) Numerate Degree
Quality Assurance & Compliance
1 8 (36.36%) SLA
Vendors
1 14 (63.64%) Microsoft
2 4 (18.18%) IBM
2 4 (18.18%) LogicMonitor
2 4 (18.18%) ServiceNow
2 4 (18.18%) SolarWinds
2 4 (18.18%) Veeam