1 to 25 of 68 Permanent ITIL Foundation Certificate Jobs in the UK

Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and … Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯

IT infrastructures. Expertise in VMWare environments, Windows, Linux, Exchange 365, Azure, Intune, VEEAM, Virtual Desktops. Knowledge of Cloud Computing, Microsoft SCCM, virtual networks, and Thin/Thick Client technologies. ITIL Foundation certification or equivalent experience in a regulated ICT environment. Degree in Computer Science or a related discipline. Working for us - what we can offer you Working for More ❯

looking for someone with: Working knowledge of Windows 10 and Microsoft Office Ideally, some experience with network technologies, intranet/internet systems, and Microsoft Active Directory An understanding of ITIL processes such as Incident and Problem Management would be a bonus A good standard of education, with either an ICT qualification or relevant experience If you're passionate about … Educated to A-level standard or relevant experience ECDL certification or equivalent qualification/relevant experience. Exposure to Microsoft software (desktop operating systems and applications) Desirable Any Microsoft qualification ITIL Foundation certification. An understanding of network environments Experience Essential Experience in the use of a call logging system. Customer service related experience in a technical environment. Excellent communication … it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to More ❯

knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours More ❯

functions and across all levels of seniority Person Specification Qualifications Essential University Degree in a related subject or demonstrable equivalent experience Relevant professional or technical experience Desirable PRINCE 2 Foundation IT Service Operations Lifecycle Certificate (ITIL V3) Vendor qualifications at Certified Professional and/or Specialist level (e.g. Microsoft Certified IT Professional (MCITP)) ITIL Foundation Certificate (V3/V4) Experience Essential Significant technical experience in an Enterprise based support role, consisting of varied hardware platforms and software solutions. These would include but not limited to, desktop, laptop, tablet, mobile device, printers, client/server model, database management and web applications. Expert knowledge of Virtual Desktop Environment, Active Directory, SCCM. Extensive track record of … it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each More ❯

to manage service capacity. Input into service design, process design as appropriate. What we're looking for Level 5 or Degree qualification (or equivalent) in a relevant field and ITIL Foundation certification. Extensive experience in customer service and service delivery roles, including managing senior stakeholders. Strong knowledge of IT service design, service management tools (e.g., ServiceNow), and ITIL More ❯

a similar role • Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management platforms, such as ServiceNow. • ITIL Foundation certification or equivalent experience preferred • Experience in troubleshooting and resolving technical issues in a timely manner • Strong knowledge of IT systems and tools to resolve a wide More ❯

with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITIL Foundation Certificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including IDS/IPS Experience with More ❯

of a team Highly motivated, with a pro-active approach to workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯

and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯

quality reviews, and develop best practices. Leadership: Create a vision for the customer, drive efficiency, and challenge the status quo to improve service management. The ideal candidate will have: ITIL Foundation certification (or equivalent). Extensive experience in Service Delivery Management. Experience in an airport setting is highly advantageous. Proven ability to manage customer relationships and meet SLAs. More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). More ❯

in a fast-paced environment. Strong customer service orientation. Technically astute and naturally curious about new technologies combined with a desire to learn. Desirable (Bonus Points but not essential): ITIL Foundation certification. Experience with mobile device management (MDM) solutions. Scripting experience (e.g., PowerShell, Python) for automation. Experience with network troubleshooting fundamentals. Diploma, Degree or apprentice in the following More ❯

communication, time management and self-motivation Ability to work independently across multiple school sites Desirable Previous IT support experience within a school or education setting Microsoft 365 Fundamentals certification ITIL Foundation certification Experience with device imaging tools Ability to train/support non-technical users in a friendly, patient way If you're interested or know someone who More ❯