1 to 25 of 294 Permanent Incident Management Jobs in the UK

Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident ...

supports. You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery … flagship one for us. The position supports the business and our customers on a 24 x7 rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First ...

YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. … Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders to ensure that ...

create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We're looking for an experienced Incident Response Manager to lead our incident management, business continuity and emergency preparedness capability. In this high-profile role, you'll be responsible … organisation is ready to respond effectively to operational incidents, emergencies and major events. You'll provide strategic leadership, oversee a 24/7 incident response function, and help protect the delivery of essential services for our customers and communities. If you thrive in fast-paced environments, enjoy solving complex ...

ownership of a threat defence strategy and service. The role will focus on leading a team responsible for security operations, incident detection and response and threat intelligence which will be delivered through partnership with outsourced providers and IT. We're looking for a motivated and experienced individual who wants … transformational journey. The Head of Threat Defence will manage a team of 9 Urenco staff across all Urenco Geographies. This role will have line management responsibilities for 3 of the team: a Threat Intelligence Lead, a TD Service Operations Lead and a Cyber Incident Response Lead. The role ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award‐winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business withinnovation as a core part of our ethos to give consumers … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

Cyber Response Services (CRS) Team within our Cyber Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a case manager on medium to large cases. This is a hands‐on incident response role and an opportunity … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity … will directly strengthen the firm's ability to detect, respond to, and prevent production issues at scale. Job Responsibilities Own and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time. Serve as Incident Commander ...

thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager/IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery ...

organisation’s infrastructure and applications by proactively identifying, assessing, and remediating security vulnerabilities* Accountable for defining, leading and governing the Change and Release Management strategy across the enterprise translating business strategy into technological action by ensuring digital transformation efforts are stable* Accountable of leading the strategic direction of Incident, Problem and Event Management to maintain operational resilience* Provide leadership and insight on future tooling, technologies, promoting adoption of these within regions to support the ongoing modernisation of the Technology Resilience and Production Operations enterprise function* Own and manage cost and feasibility while planning and delivering Technology Resilience ...

continuous improvement of core enterprise technology services, ensuring high‐quality, reliable and user‐focused services across WPP. The role will own service performance, service management and the service desk, and will lead key vendor and partner relationships to drive operational outcomes and a consistently positive colleague experience. What … doing Service Delivery Leadership Lead the end‐to‐end delivery of core services, including oversight of the Service Desk and ownership of Service Management to ensure stable, secure and reliable services for colleagues across WPP. Own operational service performance with clear accountability for service quality, availability, responsiveness, resilience ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety ...

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You’ll work with ...

activities. Work closely with operational resilience, risk, technology and business teams to ensure a joined-up approach across the resilience lifecycle. Support crisis and incident management activities, including participation in an out-of-hours on-call rota when required. Skills & Experience Required Proven experience in an Operational Resilience … Strong knowledge of Operational Resilience frameworks, scenario testing and regulatory expectations. Experience delivering resilience testing programmes across business and technology functions. Familiarity with Crisis Management, Incident Management and Business Continuity planning. Good understanding of UK regulatory requirements, including PRA/FCA Operational Resilience guidance. Exposure to DORA ...

strategy, modernise current collaboration tools and to enhance the employee experience of the working environment* The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace … Investment* Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements**Operational Excellence, Platform and Product Management and Governance**Operations* Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix ...

controlled and sensitive operational environment. You will be responsible for building and developing the team, improving IT service delivery processes, defining service standards, managing incident, request, change and escalation processes, and supporting the transition of new services into live operation. You will work closely with IT, security, technical … business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments. IT SERVICE DELIVERY MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery ...

client, a leading banking and financial services organisation, is seeking an Information Security Officer to support the ongoing development and management of its Information Security and Cyber Security framework. The successful candidate will play a key role in cyber risk management, security governance, policy management, audit support … penetration testing, ethical hacking exercises, and cyber security reviews. Support internal audits, external audits, regulatory reviews, and security assurance activities. Prepare risk assessment reports, management information, and Key Risk Indicator (KRI) dashboards for senior stakeholders. Ensure compliance with relevant Information Security policies, regulatory requirements, and internal governance standards. Support ...

platforms and CI/CD pipelines to ensure secure, automated and frequent software delivery, enhancing developer velocity and operational efficiency* Accountable for providing environment management and control. Own and govern the lifecycle, stability, and compliance of all non-production and production technology environments, ensuring controlled, secure, and optimised usage … business demand, risk standards, and platform strategy* Define and enforce environment strategy, implement strict access control and segregation policies ensuring environment readiness with release management timeline* Provide leadership and insight on future Platform Engineering and Product technologies and adoption of these across multiple regions and business lines to support ...

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration, control assurance support, reporting, and operational support. Your responsibilities will include... Security Operations Leadership & Strategy Leading ...