1 to 25 of 165 Permanent Incident Management Jobs in the UK

Incident Manager Sheffield (Hybrid – 2 days on site)£55,000 - £65,000 + excellent benefits Elevation Tech & Transformation are exclusively partnering with a key client to appoint an Incident Manager to own and shape the incident management function from the ground up. This is a brand … role within the business a real opportunity to define, build and continuously improve the incident management function. You’ll take full ownership of incident management, establishing best practices, refining processes and setting the standard for how incidents are handled across the organisation. This is a role ...

supports. You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes. You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service … flagship one for us. The position supports the business and our customers on a 24 x7 rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

Title: Senior Discovery and Configuration Manager Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT … configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support ...

Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem … management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause Analysis ...

Incident Manager Banking Chester: Hybrid – 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ ...

configuration improvements, ensuring the system continues to meet the needs of the organisation and provides a positive experience for staff. A good understanding of incident and risk management procedures and practices is required, underpinned by relevant knowledge and practical experience. The postholder will support the delivery of incident management processes, LFPSE reporting, Duty of Candour requirements, and the management of national safety alerts. Main duties of the job In this role, the postholder will provide expert advice, technical training, and support to staff at all levels, including multi-disciplinary teams, senior managers, and governance leads ...

Incident and Problem Manager (Information Technology) Overview Our client sits within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives. You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

embed operational best practices, standards, and governance frameworks Maintenance & Service Assurance Oversee preventative and reactive maintenance strategies to ensure service continuity Lead fault management, incident response, and service restoration activities Own and drive root cause analysis (RCA) to prevent recurrence and improve network stability Coordinate effectively with field … engineering teams and third-party suppliers Incident & Escalation Management Lead the management of major incidents, ensuring timely resolution and clear stakeholder communication Act as the senior escalation point for critical operational issues Implement and continuously improve incident management processes and controls Drive trend analysis ...

Youll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

Senior Major Incident Manager Office based - Belfast new command hub (with on-call requirements) Permanent As part of our investment in technology operations, were establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. Were looking for a highly experienced Senior … Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents ...

production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases … needed. Proactively identify and address potential issues before they impact service delivery. Completing service bookings, including provisioning of occasional use services. Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon ...

classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared across team members, supported by clear runbooks, decision rights … creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational ...

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution … operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system monitoring, and incident ...

productivity applications. · Experience in Exchange Online and other M365 Collaborative tools/products like MS Teams, SharePoint, One Drive etc. · Knowledge about License Management · PowerShell scripting · Knowledge about JIRA and ServiceNow tool · Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness … Azure tenant-level configuration, including · Azure Active Directory administration · Single Sign-on (SSO) · Conditional Access Policy (CA) · Multi-Factor Authentication (MFA) · Identity and Access Management (IAM) · Managing/Administering Exchange Online and other M365 Collaborative tools/products like Teams, SharePoint, One Drive etc. · Configure and manage a Teams ...

Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports … deployments, ensuring safe, reliable, and compliant delivery. Champion monitoring, observability, and automation strategies to detect and resolve issues proactively. Develop and maintain operational runbooks, incident playbooks, and escalation protocols. Partner with engineering and analytics teams to align operational strategy with business objectives and platform roadmap. Required Skills & Experience Proven ...

service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding of transport, logistics … high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the primary owner of the outsourced IT Service Desk, managing the supplier as a strategic partner. Ensure consistent delivery against SLAs, KPIs ...

rebuilds and memory upgrades. Manage inventory, shipping/receiving, and asset tracking. Escort and supervise third-party vendors ensuring compliance with security protocols. Follow incident management and escalation procedures. Maintain documentation including SOPs, KB articles, and process updates. Ensure adherence to safety standards and participate in safety briefings. … lift equipment, work on ladders, and operate in data center environments. Required Skills: Data center operations and hardware support Rack & stack and cabling management (fiber and copper) Network support, monitoring, and incident management Troubleshooting and diagnostics of servers and network devices Familiarity with tools such as crash ...

point and ensuring effective resolution Monitor and drive performance against SLAs, OLAs and KPIs, identifying trends and improvements Oversee all tickets within the service management platform, ensuring full lifecycle management Coordinate across internal teams, field engineers, and external partners to ensure aligned service delivery Ensure adherence to core … Service Management processes (Incident, Change, Problem, Request, Knowledge) Provide regular reporting on incident trends, performance metrics and service improvements Maintain business continuity and ensure contingency plans are followed during shift Support and lead team members, fostering a culture of accountability, collaboration and continuous improvement Communicate clearly with ...

Series Integration Specialist, with good experience of MQ and Z/Linux Integration Bus. You will provide complex technical support and project delivery, including incident and problem resolution, for IBM MQ environments running on z/OS. The MQ team is seeking additional support to manage the MQ estate … seamless integration and system stability. Security and Compliance: Experience with TLS implementation and security configurations to maintain the integrity and confidentiality of messaging environments. Incident Management and Troubleshooting: Strong diagnostic skills and the ability to analyse technical information from multiple sources to effectively support and troubleshoot online systems ...

digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements … technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used ...

Analyst, you will play a key role in delivering effective SOC services across multiple platforms and projects. You will provide hands on monitoring and incident response while also supporting the development of people, processes and security controls. Key responsibilities include: Leading and mentoring a small team of SOC Analysts … Manager to evolve SOC capability Senior SOC Analyst essential skills Proven experience in a SOC or similar security operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support ...

constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national … would be a significant advantage in this role. This individual will have experience in the software development lifecycle, live support and knowledge of performance management and testing practices. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely ...

Applications Support Team Leader post available, with 4 to 6 direct reports.The Application Support Team Leaders will have distinct areas of responsibility; oService and Incident management with our external teams and end usersoBuild and configuration change requests for current and new functionality The successful candidates will have expert … Applications Support Team Lead is accountable for a team of specialist staff that maintain Oracle Health Millennium and other connected clinical systems. This covers management of current configurations, best use of the system, and planning and implementation of changes to the system.It is requisite to lead in troubleshooting system ...