1 to 25 of 304 Permanent Incident Management Jobs in the UK

Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management and Change Enablement … responsibilities across two critical ITIL practices that support service stability, governance and continual improvement across DDaT You'll lead and coordinate the management of IT problems and changes across the organisation, ensuring robust governance, risk management and service assurance processes are followed. Working closely with resolver teams, delivery ...

Senior Major Incident & Incident Manager Location: Belfast (Office-based with on-call requirements) Contract: Permanent The Opportunity An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within … guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents ...

based in Hartlepool. The Service Desk Manager is a varied, challenging and exciting role. The role is responsible for ensuring the Service Desk and Incident Management processes are not just fit for purpose but pushing the envelope of what is possible, driven by the continually evolving needs … Technology (CST) division and reporting to the Head of Service Delivery, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC colleagues and our customers. The role will have direct line management responsibility for 4 FTEs and responsibility for a wider ...

department's controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure Educate … with industry and company standards Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk‐based decision making, supporting the department to make informed, risk‐based decisions by providing ...

major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience … driving the following work streams: Manage and deliver the Business Continuity strategy including maintenance of ISO 22301 certification and overseeing the internal audit programme Management of the Crisis Management plans Responsible for running the annual Crisis Management exercise Shape and deliver the Incident Management strategy ...

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity. Provide proactive assurance around risk management through appropriate data‐driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure. Educate … with industry and company standards. Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk‐based decision making, supporting the department to make informed, risk‐based decisions by providing ...

Cyber Security Consultant - Incident and Vulnerability Management Duration: 6 months Location: 1 day a week on site in London/Preston/Birmingham - 4 days WFH Employment type: Inside IR35 Rate: £550 - £580 a day SC cleared role - must have current active clearance Sole British nationals only … nature of the project Security Incident & Vulnerability Management Consultant (Operational Integrator/SIAM - Transition Role) UK Sole National ONLY Security Clearance required Role Summary The Security Incident & Vulnerability Management Consultant operates within the Operational Integrator (OI) function to support the transition to a multi-supplier (SIAM ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

where we foster creativity, while supporting what we love the most connecting millions of people every day. The Associate Analyst is expected to drive incident resolution upwards of 90% of all issues without the need for any escalation. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise … ideas and options. Work with technical teams to identify and implement improvements in tools and monitoring using automation or other technical solutions. Work with Management and Operations SMEs to identify potential areas of improvement in processes. Develop and implement those improvements and engage with Operations teams to ensure process ...

effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging … automation, AI and service management tooling to enhance efficiency, scalability and customer experience. The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement. Location/ ...

governance into structured onboarding materials, ensuring that incoming suppliers clearly understand their obligations and are aligned from day one. Working closely with Security Assurance, Incident, and Vulnerability Management leads, the consultant ensures that supplier processes are understood, integrated, and evidenced, rather than redesigned. The outcome is a consistent … hands‐on operational security or engineering function. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs for new suppliers covering: Security processes (e.g. incident management, vulnerability management, assurance) Policies, standards, and governance expectations Reporting and escalation requirements Define and agree: Supplier roles and responsibilities Interaction models ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly … experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

governance, risk and assurance activities, ensuring clear reporting, effective escalation and risk‐informed decision‐making at executive level Maintain Aurora’s Information Security risk management framework and risk register, ensuring key risks are identified, prioritised, communicated and addressed appropriately Provide assurance to internal and external stakeholders that Aurora … operating model Partner with Legal and other relevant stakeholders on data protection, customer and supplier due diligence, contractual security commitments and third‐party risk management Help define how security responsibilities and capabilities are allocated across Aurora’s technology, legal/compliance and business functions, ensuring clear accountability, effective challenge ...

strategy and planning with Trusts business goals by leading planning sessions with Trust business decision makers. Lead on multi-vendor architecture strategies and major incident resolution situations. Acting as subject matter expert of multiple enterprise technologies ensuring the Trust benefits from IT solutions. Form part of the IT departments … information technology platforms: Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management. Significant experience in leading highly complex technical problems ...

strategy and planning with Trusts business goals by leading planning sessions with Trust business decision makers. Lead on multi-vendor architecture strategies and major incident resolution situations. Acting as subject matter expert of multiple enterprise technologies ensuring the Trust benefits from IT solutions. Form part of the IT departments … effective customer-focused support service. Good presentation and negotiation skills to produce and present formal proposals and get proposals accepted. Excellent planning and time-management skills. Good negotiating and relationship-building skills to gain maximum benefit for customers from software suppliers and internal ICT providers. Able to set clear ...

Major Incident Manager Office based - Belfast Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident … operates and evolves. Eligibility to undergo SC Clearance What you'll be doing You'll be the driving force behind the end-to-end management of our highest-priority incidents. That includes: Taking full ownership of major incidents from start to finish Determining severity, verifying priority, and reallocating where ...

single-tenant architecture to a multi-tenant SaaS platform, requiring a fundamental shift from reactive ticket handling to systemic reliability, observability, and customer experience management at scale. You will own the end-to-end operational integrity of the platform, ensuring availability, performance, and customer trust, while partnering closely with … execution across all support tiers. The Head of Support sets the standards, governs vendor performance, and ensures every aspect of the support experience — from incident response to customer satisfaction — meets enterprise-grade expectations. Key Responsibilities Service Reliability & Platform Stability Own platform availability, performance, and reliability across all tenants Reduce ...

Contract Project Managers – Vulnerability & Incident Management Global Insurance Client | 6-Month Contract | Flexible Location (Manchester/London/Southwest) | ASAP Start | £550-£600/day (inside IR35) We are supporting a confidential enterprise AI and cyber transformation programme for a global insurance organisation and are seeking experienced contract … Project Managers across multiple workstreams: Project Manager – Vulnerability & Legacy Application Remediation Technical Project Manager – Vendor/3rd Party Coordination Project Manager – Incident Management & Operational Resilience Successful candidates will have proven enterprise-scale delivery experience within complex cyber, security or technology transformation programmes. You will be comfortable operating within ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

execution, scaling the team, building operational maturity, and championing AI-augmented development practices. You will operate at multiple levels — coaching managers and ICs, owning incident response, and setting the operational direction for Xapien’s engineering organisation. The CTPO retains product and technical vision; you make it happen. This … native company. Key Responsibilities Drive Sustainable, Agile Delivery ● Establish lightweight, agile practices that support fast iterations, predictable delivery, and continuous improvement. ● Build delivery management processes (planning, estimation, forecasting) that give product and commercial teams confidence in timelines. ● Own QA and testing practices to ensure quality keeps pace with rapid ...

leadership and technical role, responsible for operational excellence, observability, and reliability at scale across a platform that serves millions of users. You'll own incident management processes, drive reliability engineering standards, and ensure the business maintains its exceptionally high availability targets. Key Responsibilities Own monitoring, alerting and observability … strategy, ensuring product teams have high reliability confidence and fast incident detection and resolution Lead and standardise incident management processes, maintaining a culture of accountability, transparency and continuous learning Define reliability patterns and standards to reduce cascading failures across distributed systems Own and manage the reliability roadmap ...