101 to 125 of 285 Permanent Incident Management Jobs in the UK

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating more »

and eventually transitioning to a full 24x7 rota. The established rota will be 12-hour shifts, 4 days on, 4 days off. Key Responsibilities: Incident Management: Resolve complex incidents promptly to maintain high service levels. Manage P1 communications and technical incident calls if needed. Patch Management … and functionality, including scheduled and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues across various technologies and platforms. Documentation: Document incident resolutions, system changes, updates, and testing activities accurately. Communication: Maintain effective communication with team members, Shift Lead, and manage internal/external incident communications. Test Management: Follow detailed test plans, conduct thorough testing, and report findings to the Test Manager. Ensure high-quality and timely completion of all testing. Continuous Improvement: Contribute to process and service improvements. Stay updated with the latest technologies and best practices. Required Qualifications/Requirements: Clearable more »

software Broad knowledge across the technology spectrum so you can converse confidently and challenge when needed Familiarity and understanding of the design, implementation, and management of operating models in a technology/telco environment A strong understanding of compliance and experience of operating and managing IT security best practices … Proven financial awareness & acumen ideally with budget management experience Excellent people management skills with the ability to motivate and inspire a team and foster a collaborative work environment In-depth knowledge of ITIL concepts and best practices including major incident management, problem, change and SLA management more »

launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics more »

security risk assessments to established risk assessment models to best practice. - Facilitate and supporting internal and external audit activities. - Understanding of general information security management principles and data protection. - Contribute to the vision, principles and strategy for security operations practices by leading colleagues across the Commission, ensuring technical, cyber … security risks. - Deliver security awareness training (development and delivery) and induction training for all staff. - Support the development and maintenance of the Business Continuity Management System. - Assist in incident response and crisis management, in the event of a security breach, natural disaster, or any other emergency. - Stay … certifications such as CompTIA Security+, GIAC Security Essentials (GSEC), ISO 27001 Lead Auditor/Implementer, ISC2, ISACA and EC-Council. ISO 22301 - Business Continuity. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Experience working within Information Security or IT/ more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … tier level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive … CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability more »

the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of … and collaboratively within the team to ensure tasks are executed with precision, accuracy, and cost-efficiency. Proactively identify and address trends related to Service Management to enhance the overall user experience. Maintain and support the IT hardware and software desktop environment. Have a strong focus on continual service improvement. … and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker Can more »

of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams … comprehensive plans for resolving identified problems, including short-term workarounds and long-term solutions. Ensure alignment with business objectives and regulatory requirements. Collaborate with Incident Management teams to provide expertise and guidance during major incidents. Assist in determining appropriate escalation paths and prioritizing problem resolution efforts. Assess the … improvement initiatives aimed at enhancing the reliability, stability, and efficiency of financial services processes. Leverage industry best practices and emerging technologies to optimize problem management practices. Maintain transparent and proactive communication with stakeholders, including senior management, business units, and external partners. Provide regular updates on problem resolution progress more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based onSOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritise customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Routine maintenance updates with other more »

Architectures: Develop and deploy secure cloud architectures tailored to our business needs. - Conduct Security Assessments: Perform regular security assessments, vulnerability testing, and risk management. - Incident Management: Develop incident response strategies and lead response efforts for cloud-related security incidents. - Compliance Assurance: Ensure cloud solutions comply with relevant more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

resolution * Collaborate with our engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management * Technically delivery of change requests into live services * Collaborating with Product Management team on continuous product improvement based on customer feedback * Site acceptance …/or second line support in an enterprise/Cloud based environment * Telecommunications systems experience (telephony/Radio integration) * ITIL processes in support environment * Incident management and resolution * Microsoft operating platforms, including Microsoft cloud-based services. * Microsoft SQL Server deployment and management * WAN/LAN hardware, configuration … environment * Virtualisation (e.g. VMware) and Enterprise storage (e.g. Netapp, Dell & Fujitsu) Technologies: MS Server 2012/2016/2019, Linux, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS, Azure Cloud, AWS cloud and ESXI/HyperV more »

lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the more »

ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »

You will be exposed to many technologies and situations which will help your career grow. The successful candidate will provide proactive and reactive network management, including resolution of network incidents, root cause analysis and completion of change requests. The role will focus on remotely resolving incidents, performing platform upgrades … responding to cyber based threats, tuning incident alerts, writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd Line Engineer position, where your skills and understanding will be both tested and rewarded. What youll do Key … within IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership more »

Key Responsibilities: Leadership & Development : Lead and develop the Payment Operations team to meet the demands of a busy and fast-paced organisation. Client Money Management : Oversee the management and reconciliation of client monies, ensuring the integrity of transactional data and safeguarding funds in accordance with regulatory requirements. Reconciliation … money reconciliations, maintaining data accuracy, and meeting SLA and regulatory timeframes. Issue Resolution : Investigate operational issues or reconciliation breaks, implementing remedial actions and supporting incident management with third parties as needed. Procedure Ownership : Document and update procedures and processes, ensuring compliance with business, scheme, and regulatory requirements. Financial … solving. Proactive Approach : Positive and proactive in driving change and improving processes and procedures. Leadership : Ability to lead and effectively manage a team. System Management : Experience in supporting and managing financial data systems. Attention to Detail : Methodical, organised, and consistent approach to tasks with excellent attention to detail. Learning more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

iSeries Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring … we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been … look to add value. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Release Management: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem Management more »

and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for a Problem Management Specialist to be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential: Relevant experience in Problem Management. Proven experience in problem management/incident more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »