NHSE/UKHSA/DHSC guidance. To ensure the development and delivery of the organisations emergency planning and resilience policies, including Pandemic Flu Plan, Incident Response Plan, Corporate Business Continuity Plan and EPRR Policy. To ensure Trust Framework of BCP plans is consistent with NHS England Business Continuity Management Toolkit and aligns with Oxleas Business Continuity Management System and our service delivery. Person Specification Qualifications Essential Achieved Grade/Years Experience EPRR Qualifications Desirable Additional Qualifications Experience Essential Experience in EPRR Environment NHS Experience in EPRR or large organisation Experience in dealing with external Organisations Desirable Experience … NHS Assurance Framework etc.) Desirable Multi Discipline Knowledge Delivery of EPRR Training Environment Essential Leadership/Managerial/Organisational Skills Desirable Evidence of IncidentManagement Additional Essential Cross Site Experience Good Knowledge of English Language Desirable Ability to Remain Calm in Difficult Circumstances, Making Judgements Involving Highly Complex more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incidentmanagement and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »
scanners, mobile devices, and other computer assets. Install, configure, and troubleshoot hardware and software issues. Provide second-tier support for the help desk. Infrastructure Management: Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes. Collaborate with business application teams and server administrators for appropriate projects. … secure computers. Evaluate and replace computer components (e.g., memory, hard drive, optical drives). Troubleshoot network issues, including switches, connectivity, and network port patches. IncidentManagement: Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices. Conduct elementary network troubleshooting for remote users. Provide first-level … applications and Active Directory. Maintain file system security, data integrity, and password security. Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring). Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience: Proven experience in more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
IET
IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incidentmanagement when necessary. What we hope you can bring to the role You must have previous management experience in IT Support and … date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other areas of … IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team/individual objective setting aligned with more »
Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incidentmanagement and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support … to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills/Qualifications Required more »
our computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture.The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves … developing selection criteria to identify appropriate security solutions to support strategic, operational needs, and security requirements.Participate in the development and testing of the security incident response plan, act as the incident response leader. Develop security, risk, and compliance reports and alerts.Participate in the yearly review of policies and … assigned SLA's. Evaluate and implement CIS critical security controls where necessary.Will provide input into cybersecurity strategic roadmap and annual budget.Adhere to applicable change management policy and procedure. Qualifications:Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training more »
mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »
Bristol, England, United Kingdom Hybrid / WFH Options
Pax8
team of 1,700+ employees (with 400 in Europe following 4 acquisitions). Lets look at what you will be doing day to day... Incidentmanagement, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling … hardware, server provisioning, maintenance. Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problems Solid understanding of access management, administration, and application support. Solid understanding of modern authentication protocols and cyber security principals. Experience using help desk software and remote support tools preferred more »
Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incidentmanagement & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »
IT skills as well as problem solving and analytical skills. This will be an exciting and challenging opportunity to further develop your professional and management skills in a demanding and changing environment. Main duties of the job To support the Head of Information Governance and Data Protection Officer (DPO … in the management and implementation of the Information Governance framework and work programme across the Trust, ensuring the Trust complies with the NHS Data Security and Protection (DSP) Toolkit Standards, Data Protection Act 2018, UK General Data Protection Regulations, Freedom of Information and all associated legislation, standards and best … that compliance with all IG policies is monitored and enforced, including that information governance related incidents are being reported and recorded on the DATIX IncidentManagement System and appropriately reviewed and investigated. Review and report any serious data breaches to the DPO and, if agreed DPO, to the more »
teams. Create and maintain, knowledgebase articles, procedural documentation to share workarounds and document solutions for known issues. Assist in the delivery of software license management and maintaining records of software licenses. Track hardware and software inventory, update compliance status Provision and install laptops, desktops, phones, and software utilising Autopilot … making the device setup more user centric, striving for zero touch deployment, recording them in the asset management system. Perform remedial repairs on desktops, laptops, printers, and any other authorised peripheral equipment in compliance within specified warranties. Mange, patch, update and secure Icelands devices and apps to provide greater … while allowing employees to be productive on the go. You should apply if: Experience working with Office 365 including administration, configuration, and management. Exceptional IncidentManagement skills with the ability to identify root cause and apply solutions to resolve. Excellent communication, including teamwork and working co-operatively to more »
Burton Upon Trent, England, United Kingdom Hybrid / WFH Options
Clinigen
pertains to middleware. Participation in establishing and test disaster recovery policies and procedures across all Middleware environments. Ensure adherence to applicable Change and Release Management processes. Develop technical documentation and procedure on monitoring, performance. Lead problem determination on system errors or malfunctions and works with the application team/… may affect decisions on systems building or enhancements Role Requirements: ITIL Foundation-level knowledge. Experience in the following security domain areas; Vulnerability Assessment and Management, Security Risk and Compliance, Cloud Security Architecture, Application Security, Security Operations Centre and Investigations, IncidentManagement and Security Engineering. Good understanding and … skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals. Time management and organisational skills to manage a variety of tasks, prioritise workload and meet deadlines. Excellent attention to detail, analytical skills and an ability to more »
in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: • Perform End to End system validation for connected cars • Raise incident tickets in the incidentmanagement system and track • Follow testing methods & procedures to ensure robust validation of the complete telematics systems. • Conduct more »
TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire IncidentManagement utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »
TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire IncidentManagement utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »
capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.Join us at Wells Fargo, where you'll be part of a … solid understanding of technical process controls or standardsAct independently as a liaison for the line of business in support of daily inquiries, problem and incidentmanagement, project delivery, and escalations by following established guidebooksLiaise with functional or operational managers to understand their current and future information needs and … availability by automating platform activities to lower human intervention time on related tasksReview and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityFacilitate discussions on preventative action, root cause analysis and resolutions with service managementCollaborate and more »
IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incidentmanagement activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »
is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. IncidentManagement – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »
Fratton, England, United Kingdom Hybrid / WFH Options
J & C Associates Ltd
SIEM/Incident SME (Active DV Clearance) ELK (Elastic, Logstash, Kibana) Tanium MITRE ATT&CK Cyber Kill Chain Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months We are Global IT Recruitment specialist that provides support … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incidentmanagement services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give more »
that we need ever stronger protections and more resilient infrastructure.Purpose:Reporting to the RTGS Service Owner, The Service Operations Manager is a senior technical management role with accountability for the operation of all RTGS services in a complex technical environment. The Service Operations Manager is responsible for driving overall … RTGS service with a focus on quality and improvement of the new payments platform. You will have the ability and experience to lead senior management forums, operating with appropriate gravitas and impact. You will need to be flexible to meet different demands from both business and technology stakeholders. You … handling relationships with business and IT contacts and influencing others to achieve positive outcomes.You must hold a strong understanding of modern software delivery and management principles to contribute to the performance and governance of the RTGS System team. During any disruption to the service, you will represent the RTGS more »
Remote work, Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
platform) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major IncidentManagement Skilled stakeholder manager with the ability to communicate complex messages, constructively challenge and guide stakeholders The ability to more »
Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incidentmanagement & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of more »
REQUIRED* Basic Programming Scripting Linux Experience *BONUS SKILLS* Has a passion for Security Enjoys solving problems Is naturally inquisitive Understands the phases of security incident response and the Cyber Kill Chain *RESPONSIBILITIES* Analysis and investigation of alerts arising from Security Information and Event Management tools General day to … refinement of rules, alerts and reports arising from both traditional SIEM and Next Gen User Behavior Analytics (UBA) tools Full ownership of the Security Incidentmanagement process, including customer notification, severity-based prioritization, investigation, regular customer updates, identification of remedial actions, reporting and closure Using SIEM and UBA more »
IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incidentmanagement activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »
Southampton, Hampshire, South East, United Kingdom
Global Technology Solutions Ltd
Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to … function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects … communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and Go to Market processes 4. Experience in an IT, Cloud or service more »