1 to 25 of 214 Permanent Problem Management Jobs in the UK

IT Service Management Specialist page is loaded IT Service Management Specialist Apply remote type Remote locations United Kingdom Remote time type Full time posted on Posted 9 Days Ago job requisition id R14663 Corporate We provide innovative technologies that make a meaningful difference in people's lives. Our … role. Travel will be less than 10% per year. Position is remote Job Summary The ITSM Specialist will be leading major incident calls, conducting problem management meetings, managing organizational change, driving process and policy adaption within the team and across business units. This position is responsible for the … Experience Bachelor's Degree and 5+ years of relevant work experience in Information Technology with at least three years of experience in a Service Management team required and Experience managing and utilizing ServiceNow and 5+ years of relevant ITIL experience required Experience working with Infrastructure and Application teams during More ❯

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. Anticipated to be a day a week … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. Anticipated to be a day a week … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. Anticipated to be a day a week … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem More ❯

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem More ❯

team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity, and confidentiality of IT Services that underpin customer and colleagues' experience of the HSBC brands. It … is a multi-functional team comprising Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery, and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head … of Service Reliability. This is a highly visible, high-impact position reporting to the Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as escalation More ❯

Join our dynamic team as an SAP Service Manager, where you will contribute to the day-to-day management of Maersk's SAP environment consisting of systems, tools, and applications. Your primary focus will be on ensuring service stability and integrity while consistently meeting customer service levels. This is … an opportunity to make a significant impact within our organization by managing our SAP services efficiently and effectively. Key Responsibilities: Service Delivery Management: Manage the delivery of SAP systems, tools, or applications and ensure their stability, integrity, and business continuity. Incident & Problem Management: Ensure implementation and adherence … to a robust incident and problem management process across internal and external teams. Ensure identification, investigation, and resolution of incidents is driven across teams following standard procedures, in a timely manner, adhering to SLAs and KPIs. Drive ownership of problem management across internal engineering teams and More ❯

managing servers, ensuring system reliability, providing technical support, and implementing IT security best practices. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proactive approach to system administration. IT Systems Administrator, the role Install, configure, and maintain servers, operating systems (Windows, Linux), and … on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. Keep … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception More ❯

and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you'll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you'll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

feedback for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying … incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Deployment Management Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and More ❯

You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close … be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers More ❯

there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and … will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level … technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by More ❯

aligning with business needs, adhering to best practice guidelines, and continually improving service quality. The primary focus of this role will be on Incident Management, Service Request Management, Change Enablement, and Problem Management, with the intention to expand into other practices as the function matures and … grows. This role will report to the ITIL Process Manager. Roles and Responsibilities 1. Incident Management: o Document and maintain all policies and processes related to Incident Management. o Identify and categorise incidents, determining their impact and urgency. o Lead IT teams in addressing and resolving incidents, ensuring timely … are documented and published. o Identify areas for improvement within the incident process. o Fulfil the role of Major Incident Manager when required. 2. Problem Management: o Document and maintain all policies and processes related to Problem Management. o Coordinate investigations and drive a reduction of repeat More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb … You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close More ❯

House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and … manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by … technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. … Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

other key assignment groups. In partnership with leadership, define and implement the IT Global Support roadmap, including but not limited to service desk, change management; asset management; problem management; service configuration and catalogue management. Be responsible for the team's maintenance and implementation of runbooks, automation … validity of the data. Become the point of escalation for the service desk function. Build an effective, hybrid IT Global Support team Provides effective management to the IT Global Support team members including training, mentoring and personal development. Review and implement Service Level Agreements as well as incident, problem … and upgrades to the function, focusing on automation and self-service support as examples. Review and implement Service Level Agreements as well as incident, problem and escalation procedures. Provide evidence-based recommendations to deliver continuous improvements and upgrades to the function, focusing on automation and self-service support as More ❯

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with … the most comprehensive product portfolio to elevate operational excellence and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and … ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to Change Management, Problem Management policies and familiarity with ITIL or other formalised IT operations foundations. More ❯

for a job. Data Center Facilities Manager -West London , Data Centre Engineering Operations View more categories View less categories Sector Engineering ,Operations and Facilities Management ,Technology Role Manager Contract Type Permanent Hours Full Time DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global … and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. More ❯