51 to 75 of 91 Permanent Problem Management Jobs in the UK

policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried more »

Rules, UI Actions, UI Policies, and AJAX using languages such as Javascript, Angular, and Python Developing client-focused solutions in the following modules - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and Service Portal Wed love more »

our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologies would be advantageous. Some flexibility may be given to … and technology teams, and the global support teams, subject matter experts and senior stakeholders. This role will be suitable for someone with strong analytical, problem solving and communication skills who can clearly articulate issues and handle management level conversations. The role also requires broad business process experience, strong … player and client focus as well as strong negotiation skills and ability to perform under pressure. The individual must have a strong focus towards problem solving, risk management, change controls, strong analytical mind and ability to disseminate technical information. Key Responsibilities Project Manager for a defined and ongoing more »

and comprehensive communication and diplomacy skills required. Technical Skills Required 6+ years of IT experience. Experience of working in Retail Domain (Supply Chain, Logistics management) is a must. Experience of working in complex development projects. Experience in Java, Spring boot, Mainframe DB2, Oracle SQl, Scripting is a must. Working … knowledge of Java webservices and Mainframe MQs is a must. Experience of working in ITIL framework (Incident, Problem management). Experience - General Reporting Skills, Verbal Communication, Technical Writing Skills, tracking KPI and SLAs. Excellent Customer Handling skill. Make periodic progress reviews with customer operations and leadership team. Good … customer functional/technical requirement and collaborate with Stakeholders. Good hands-on experience in JIRA, Confluence and Service Now tools is a must Practical problem solving and strategic thinking skills. more »

improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing … across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support … with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. What you'll do: Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement … technical audiences. An innovative thinker Adept at defining & building system solutions from business requirements Experienced in creative systems design and rigorous implementation Experienced in problem analysis and solving Adept at producing high quality documentation Process orientated- capable of quality process mapping *******Please note that this is an IT position more »

be doing Work collaboratively to deliver projects in a timely and organised manner. Seek innovative solutions, improvements, enhancements and automation wherever possible. Monitoring and management of AWS, VMware, Compute, Storage and Backup estates including participation in the on- call rota. Act as point of contact from any datacentre operations … incidents and fixes is expected. As an Engineer, within your SME technology remit, you will be responsible for: Supporting Incident/Major Incident and Problem Management The ongoing management and optimisation of monitoring and alerting services Creating and managing Technical IT documentation End-end ownership of our … you Experience working in an environment supporting VMware vSphere productions. Knowledge of supporting on-premise compute platforms (Lenovo, Dell), enterprise storage and backup solutions. Management of system monitoring technologies (SolarWinds, Opsview, Nagios, Grafana) Working in a change-controlled environment. Technical Documentation. Planning, installation and support of physical equipment within more »

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and … leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through … analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience Perform governance around more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … trust to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the … Principal Specialists Will be required to analyse infrastructure problem areas and exercise judgement to resolve technical issues identified through a range of communications methods like IT ServiceDesk, emails, or diagnostic monitoring alerts. This may involve collaboration with personnel from other Digital Services teams and from managed or external system more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … trust to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the … Principal Specialists Will be required to analyse infrastructure problem areas and exercise judgement to resolve technical issues identified through a range of communications methods like IT ServiceDesk, emails, or diagnostic monitoring alerts. This may involve collaboration with personnel from other Digital Services teams and from managed or external system more »

role?Joining our Platform Engineering team, you will play a key role in leading our UK DBA operational team for Oracle and SQL database management, ensuring that we provide stable, optimal environments, comprising Database and Application Server, to support our product development teams and customers on mainly Cloud Systems … for implementation of new methodologies and standards, applicable to Database Administration. Some of the key responsibilities for this role will include; Monitoring, Incident and Problem Management Administering and maintaining the Oracle and SQL database tier of managed environments for optimal performance, security and reliability. Installation and Upgrades: Lead … technical activities for upgrading and installing application and platform components on existing or new infrastructure Ensuring that Product releases are stable and all change management, upgrade and other relevant processes are clearly documented Managing and guiding other Cloud Services DBA staff in the use of operational procedures and review more »

that Goldman Sachs maintains effective controls by assessing the reliability of financial reports, monitoring the firm's compliance with laws and regulations, and advising management on developing smart control solutions. Our group has unique insight on the financial industry and its products and operations. We're looking for detail … OVERVIEW Goldman Sachs Internal Auditors demonstrate strong risk and control mindsets, analytical, exercise professional scepticism, and are able to challenge and discuss effectively with management on risks and control measures. We look for individuals who enjoy learning about audit, businesses and functions, have innovative and creative mindsets to adopt … thrive in teamwork and in a fast-paced global environment. Goldman Sachs Internal Audit comprises individuals from diverse backgrounds including chartered accountants, developers, risk management professionals, cybersecurity professionals, and data scientists. We are organized into global teams comprising business and technology auditors to cover all the firm's businesses more »

members. To facilitate this you will have demonstrable knowledge of Microsoft 365 services extending into Azure AD and associated Azure services for Security & Identity Management, Windows 10 Deployment and EUD Monitoring & Management (such as Microsoft Endpoint Manager, ConfigMgr, Intune and Autopilot enrolment). Responsibilities Support the commercial teams … documentation. Engage with client stakeholders to understand requirements, seeking to fully address client needs in designing and implementing M365 solutions, specifically relating to Modern Management and EUD. Collaborate with Project Management Office to ensure timely and qualitive delivery of projects. Implementation of and migration of data and services … in the development forum to contribute and deliver innovative concepts, continual service improvements and product evolution work programmes. Occasional escalation support in relation to problem management for colleagues in the Managed Services team Building proof of concept deployments, running pilot trials ahead of full-scale deployments and collaborating more »

such as new implementations and upgrades. You will be responsible for negotiating with third party suppliers and system users as necessary for incident and problem management, priorities, acceptance testing. You will lead the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for … clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer Negotiate with external organisations over service issues e.g. … values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully You will lead on the identification and management of risk and issues throughout the Product lifecycle. You will plan and deliver upgrades and new solutions, often working with a project manager and more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

Administration: Manage O365, including SharePoint, Security, Defender, Teams, and Exchange. Azure Hybrid Cloud: Administer Azure Hybrid Cloud, handling advanced support and solutions deployment. Device Management: Use Intune for managing PCs, laptops, and mobile devices. Network Support: Support network infrastructure, including Aruba, Cisco, and Juniper technologies. Backup Management: Manage … AvePoint and Azure backup systems. Technical Advising: Advise 1st line service desk analysts, supporting technical projects and maintenance. Workload Management: Organize workload to meet quality standards and project timelines. Technical Documentation: Write and present technical documentation for various audiences. Relationship Building: Maintain relationships with departments and 3rd parties to … ensure effective incident resolution. System Monitoring: Conduct daily system checks and take remedial actions as needed. Security Management: Address security concerns promptly to mitigate risks. Project Participation: Undertake technical projects as required by IT management. Required Experience: Advanced support for Microsoft O365, Windows Server, SQL databases, applications, desktops, Teams more »

experienced technical engineer with a solid understanding of LANSA applications. As the LANSA Support Analyst you will be focusing on 3rd Line incident and problem management, Service Requests, and Change Requests for my clients internal stakeholders and external clients. * Carrying out incident and problem management within more »

and critical logistical operations. As a public-facing, Critical National Infrastructure business the Service Desk Manager is a crucial component in ensuring the effective management of the service desk which supports circa 1000 users across the country and a vast array of business systems. Responsibilities: Oversee the whole service … desk process including service requests, incidents and problem tickets Manage and co-ordinate urgent and complicated support issues and act as escalation point for all requests and incidents Manage Major Incidents and contribute to Problem Management reviews and process Help develop and mature phone/ticket escalation … managing a service desk operation in a busy/multisite environment Experience managing teams of service desk staff (minimum of 4 individuals) Excellent service management skills Extensive experience managing multiple third party suppliers, regularly reviewing their service and performance Demonstrable ability to lead and to effectively communicate with staff more »

and updates. Acting as a key escalation point for lower-tier support, you will maintain effective communication channels. Your responsibilities will include accurate documentation management, providing guidance to team members, collaborating on technical designs and implementations, and offering on-site support when necessary. Committed to exceeding performance targets, you … VMware vSphere and Microsoft Hyper-V. - Ideally hold two or more industry-recognized certifications (e.g., AZ-, MS-, CCA, VCP, CCNA, CCDA) - Proven experience in problem management and root cause analysis. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information more »

Job Title: Problem Management Lead Employment type: Permanent/Full-time Salary: £32,000-£38,000 + bonus & benefits Location: Swindon - Hybrid - 3 days a week on site! Do you fancy a new challenge within a leading digital platform company amongst their well-equipped IT Service Operation Team … This company are looking to expand their team with a Problem Management Lead. The successful candidate will as... more »

Job Title: Problem Management Lead Before applying for this role, please read the following information about this opportunity found below. Employment type: Permanent/Full-time Salary: £32,000-£38,000 + bonus & benefits Location: Swindon - Hybrid - 3 days a week on site! Do you fancy a new … within a leading digital platform company amongst their well-equipped IT Service Operation Team? This company are looking to expand their team with a Problem Management Lead. The successful candidate will as... JBLK1_UKTJ more »

our dynamic and busy IT Department in the role of Lead End User Computing Officer. Your role will be to provide day to day management of an existing IT support team to ensure smooth running of IT End user computing technology. You will need to manage expectations and balance … and devices are maintained and updated in a timely manner. Maintains Information asset registers. Responsibility for Information & Information Systems Operational lead for the proactive management of the end user computing Infrastructures and processes, ensuring that they are proactively monitored, performance is maximised and end users receive the service expected. … have monitoring processes in place to ensure the integrity of the environments and to maximise performance for end users. Ensures that effective Incident and problem management control processes are in place and are actively managed in accordance with SLAs, utilising escalation processes both internal and external when required. more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to more »