101 to 125 of 144 Permanent Problem Management Jobs in the UK

for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the ‘go to’ for Customers and Senior Management. Strong stakeholder management skills are a must. This … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »

is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction … from a delivery perspective Help define the team's performance metrics in alignment to customers KPIs and OKRs Identify opportunities for service improvement through problem management, service optimization, automation, etc. Pre-Sales Support Work with Solution Architects and Solution Executives, when needed, to develop scope, prepare estimates, prepare … Director to improve and implement changes to project delivery processes, methodology, and back office procedures Stay informed with regards to developments in the application management industry and maintain current knowledge of the generally accepted best practices in service transition and management Minimum Qualifications: Bachelor's in Computer Science more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … and challenging vacancy you must has recent hands on capabilitiesin iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … challenging vacancy you must has recent hands on capabilites in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … challenging vacancy you must has recent hands on capabilities in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with a focus on tackling more complicated customer issues … a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating systems. Working knowledge of SQL Scripting. Knowledge of AWS … and ideally also Kubernetes. Understanding of problem management processes. Experience in incident detection, analysis, resolution, and communication. Must be able to chieve Security Clearance to agreed National Levels. Be able to part of the team providing on call 24/7 support on a rota basis. We are more »

not limited to Japan Remittance process improvements, India laptop SWAT analysis, CCP Dedicated Support enhancement, and the strategic planning for new campus transitions. Project Management: Plan, initiate, and manage IT projects, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according … to plan. Stakeholder Management: Develop and maintain relationships with a wide range of stakeholders across different levels and regions. Understand and manage stakeholder expectations, providing regular updates and ensuring strategic alignment with business goals. SWAT Analysis: Conduct SWAT (Strengths, Weaknesses, Opportunities, Threats) analyses to identify strategic improvement opportunities across … completed within timelines and budgets. Transformation Leadership: Drive transformation initiatives that streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: Address and resolve complex issues that affect the operations, effectiveness, and efficiency of international projects. Reporting and Analysis: Develop comprehensive reports detailing more »

Support Analyst to provide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution. This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining … action to avoid interruption to service. Administer changes to data and systems, including optimisation of systems. Analyse error trends to ensure effective and efficient problem management to reduce repeat incidents. What we're looking for To be considered for this position you'll need to have a minimum … an established application support analyst, you'll also have great customer service skills and be able to demonstrate the below essential experience: Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Up-to-date knowledge of scripting, coding, and application software Proven experience more »

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior more »

and updates. Acting as a key escalation point for lower-tier support, you will maintain effective communication channels. Your responsibilities will include accurate documentation management, providing guidance to team members, collaborating on technical designs and implementations, and offering on-site support when necessary. Committed to exceeding performance targets, you … VMware vSphere and Microsoft Hyper-V. - Ideally hold two or more industry-recognized certifications (e.g., AZ-, MS-, CCA, VCP, CCNA, CCDA) - Proven experience in problem management and root cause analysis. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

projects and operational needs. Provide 3rd level on-call support in a follow-the-sun support environment in the global team. Incident, change and problem management. Work with automation tools like PowerShell/HPSA/Ansible/Salt. Support public and private cloud-based windows server environment. Research and … jobs such as backups. Act as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution. What you will bring: 5-10 years of system administration with proven experience as a Microsoft Windows Server Administrator. Degree in technology related … major preferred or Undergraduate Degree or Technical Certificate. Windows Server build & support hands-on experience including problem determination/problem resolution skills. Experience with Windows servers 2012, 2016 & 2019. Familiarity with Microsoft Azure Cloud. Good knowledge of networking, firewall configuration, and VPN. Familiarity with security tools and best more »

MTA, MCSA or equivalent ITIL Foundation Experience Essential Proven customer support helpdesk/Service Desk capacity. Proven experience supporting a wide range of applications. Problem solving/troubleshooting. Proven experience in a customer facing role Desirable Proven NHS IT Support experience Supporting business applications Experience of working on an … ITIL compliant Service Desk dealing with Incident and/or Problem management Skills covering the Microsoft Desktop OS and Office Supporting business applications Knowledge and Skills Essential Windows Operating Systems. MS Office Accurate keyboard skills Effective communication skills Disclosure and Barring Service Check This post is subject to more »

includes identifying and capitalizing on OT system enhancement opportunities, overseeing the delivery of intricate infrastructure projects, and collaborating with operational teams on asset lifecycle management and continuous improvement initiatives within the OT environment. Additionally, the role focuses on ensuring the resilience and support of the Company's OT infrastructure … matter expertise to drive excellence. Your responsibilities will include... As an OT Infrastructure Specialist your responsibilities will include; Own and develop OT Infrastructure support & management processes and KPIs to ensure Supply Chain receives the required levels of system availability and performance. Monitor the performance of all hardware platforms, investigate … be required. Remain vigilant about upgrades and patches, managing end-of-life risk and wider implications of required changes/updates. Working with Site management teams, ensure appropriate support arrangements are in place with critical OEM support partners. Proactively manage OT risk and ensure high levels of resilience and more »

includes identifying and capitalizing on OT system enhancement opportunities, overseeing the delivery of intricate infrastructure projects, and collaborating with operational teams on asset lifecycle management and continuous improvement initiatives within the OT environment. Additionally, the role focuses on ensuring the resilience and support of the Company's OT infrastructure … matter expertise to drive excellence. Your responsibilities will include... As an OT Infrastructure Specialist your responsibilities will include; Own and develop OT Infrastructure support & management processes and KPIs to ensure Supply Chain receives the required levels of system availability and performance. Monitor the performance of all hardware platforms, investigate … be required. Remain vigilant about upgrades and patches, managing end-of-life risk and wider implications of required changes/updates. Working with Site management teams, ensure appropriate support arrangements are in place with critical OEM support partners. Proactively manage OT risk and ensure high levels of resilience and more »

and forms part of the governing body of EADA Supports Projects and Product Enhancements throughout the development and delivery lifecycle Assists in Incident/Problem management, Root Cause Analysis and definition of solutions Works closely with the engineering team(s) encouraging continuous improvement in the development, build, test … manner to technical and non-technical audiences Experience of Agile Methodology (ideally SAFe) Work independently and collaborate effectively across the organization Strong analytical and problem-solving skills So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to more »

London - £85k A Technology Vendor Manager is required by a leading Financial Client based in London. Reporting to the Head of Procurement and Vendor Management this is a permanent role based in London requiring 2 days in the office per week. This role's main objective is to maximize … this clients strategic Third Parties' performance and value while minimizing risks through contractual and relationship management monitoring. It also assists Technology with compliance with the Third Party Management Policy. You will be tasked with developing internal relationships and external relationships with third parties, creating scorecards for the maintenance … of all vendor portfolios, and ultimately monitoring and managing the governance of the relationships Key Skills: IT Vendor Management in a similar environment Strong Communications both written and verbal Problem Management experience Understanding of a Regulated Financial services sector In return the client will offer a starting more »

excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements. Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and … Business Systems Teams to ensure continuity for problem management and service requests. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements 25 days annual leave, plus buy and … Onsite showers and toiletries provision Free onsite parking What youll be doing To manage the IT Helpdesk system, allocating problems and requests as appropriate. Management of the annual IT Hardware replacement programme. Assist with IT related purchase orders. Undertake any other duties of a similar level and responsibility as more »

that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problem management, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant Bachelor's degree in Computer Science, Information Technology, or more »

Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair. Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the more »

system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK: Linux, Apache, MySQL, OO Perl AWS CloudWatch Monitoring and Alerting Systems Ticketing/workflow Systems more »

can-do attitude ITIL® Foundation and/or have experience of working within an environment which has adopted ITIL® methodology, in particular incident and problem management Relevant technical certification such as CompTIA or Microsoft would be advantageous Offshore Certification or a willingness to undertake offshore certification would be more »

Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay … on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been successful Monitoring the … look to add value. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Release Management: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem Management more »

with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical … progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records more »