20 of 20 Permanent Remedy ITSM Jobs in the UK

also play a key role in troubleshooting, optimising performance, and integrating Remedy with other enterprise applications.Key Responsibilities:Design, develop, and customise BMC Remedy applications (workflows, forms, active links, filters)Configure and maintain ITSM modules including Incident, Problem, Change, and Asset ManagementTroubleshoot and resolve Remedy … workflows, integrations, and programming (e.g. JavaScript)Knowledge of cloud-based Remedy deploymentsBMC Remedy ITSM Certification desirableKeywords & Beneficial Experience:BMC Remedy, ITIL, JavaScript, Remedy Consultant, BMC Remedy ITSM Certification ...

ITIL service management processes. Experience across Service Desk, Incident, Problem, Change and Release Management. Strong knowledge of service management platforms such as ServiceNow, Remedy or similar tools. Experience producing and analysing service reports, KPIs and operational performance metrics. Advanced Excel reporting and analysis skills. Strong stakeholder management ...

services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace and automation solutions. Work closely with infrastructure, cloud, application and business teams to deliver scalable enterprise service management platforms. Drive … initiatives. Implement and support security best practices aligned with CIS Controls v8.1 . Essential Skills Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities. Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes. Experience ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

completed to ensure estate is readyProduction and ownership of project/deployment planChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service NowManages the release process, deploying updates via Verdant1st point of escalationRecommends and manages updates and configurations to process and Verdant toolingUnderstands reporting data ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental ...

Serve as the initial contact for IT support via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service requests using the ITSM platform. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to second-line support or specialist teams, ensuring … client-focused approach. Solid understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around ...

technical documentation, support guides, and knowledge articles. Provide technical coaching and support to colleagues as required. Ensure all activities are recorded and managed within ITSM tools. Follow established processes, procedures, and security policies. Maintain high levels of customer satisfaction and service delivery. Essential Skills & Experience Previous experience within … administration, password resets, and user management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

background, preferably within Defence, MOD, Government, or other highly regulated environments. Key Requirements: Key Responsibilities 1. Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. 2. Lead migration from on-premises BMC Remedy to BMC Helix … monitor platform health, manage upgrades and patches. 7. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. 8. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 9. 8+ years' hands-on experience with BMC Remedy ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...

executives.Excels in verbal and written communication, comfortable with escalations, challenging conversations, and presenting data-backed insights to senior stakeholders. Is proficient with PSA/ITSM tools (e.g. Remedy, ServiceNow), able to extract, interpret, and leverage service performance data to drive decisions. Shows a calm, organised, and detail ...

Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via:Product and prototype based demonstrations … sales capacity role in various customer markets such as Financial Services, Managed Service Providers, Law, Education, Health, Manufacturing, Retail, Telco and Public Sector.Background in ITSM/ITIL is mandatory incl. Cloud Computing knowledge/experience. Knowledge/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM ...

pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee ...

IMAC support. Knowledge of standard software: Windows Office, O365, Google Suite Manage incidents and request tickets via an assigned queue in the customer's ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Document ...

region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles … relationships with peers and managers as it relates to support and services· Able to translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts ...

audit traceability Integration familiarity: Monitoring and triage for EC-centric interfaces; coordinate with Middleware/integration teams Tools: Admin Center and where applicable, Provisioning ITSM tools (eg, ServiceNow, Jira, Remedy) Reporting using Story/Canvas/Ad Hoc for support analytics SuccessFactors modules adjacent to EC: Time ...

Experience operating in multi-country, multi-legal-entity environments Participation in at least 2 full life cycle implementations or major rollouts is a plus ITSM tools (eg, ServiceNow, Jira, Remedy) SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding Payroll touchpoints: ECP or third-party payroll ...