15 of 15 Permanent Remedy ITSM Jobs in the UK

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits ...

ITSM Engineer Onsite in Basingstoke Up to £60,000 per annum dependent on experience + benefits package Active DV clearance is required for this role We're looking for an ITSM Tooling Engineer to support major digital transformation programmes. Working within an Agile team and reporting … Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. This is an opportunity to work on high-impact, large-scale systems that demand security, resilience, and innovation. Key Responsibilities Design, install, configure, and customise ITSM ...

patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts Strong stakeholder management and communication skills Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts Strong stakeholder management and communication skills Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting ...

experienced Systems Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will … your role to maintain the existing Remedy Service Management platform by providing senior-level administration and taking technical ownership. There will also be future opportunities to get involved in ad hoc project work so familiarity with related technologies such as VMware, SQL Server and PowerShell scripting would ...

Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills … internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...

e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment ...

technology roadmaps. Key Responsibilities Program Leadership Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations. Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. Drive program execution aligned with business transformation goals. Establish and maintain program governance frameworks. Scaled Agile Delivery … such as: Delivery milestones Velocity and throughput Program risks Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: IT Service Management (ITSM) IT Operations Management (ITOM) Configuration Management Database (CMDB) Telecom Service Operations Management (TSOM) Telecom Service Management (TSM) Customer Service Management (CSM) Ensure alignment with ...

developments and education of the wider team during version upgrade/systems maturity. Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information … Data model) Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc). Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management. Experience or understanding of project management methodologies including ...

experienced Systems Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will … your role to maintain the existing Remedy Service Management platform by providing senior-level administration click apply for full job details ...

migrations, environment cloning, and API custom integrations. Serve as the final escalation point for technical design decisions across the CSM, TSM, ITOM, TNI, ITSM, SPM and HRSD domains. Requirements Technical Expertise Requirements Platform Mastery: Extensive experience across the comprehensive ServiceNow suite, with deep specialization in TSM, CSM, ITOM … Credentials: Certified Technical Architect (CTA) is required. CMA Cohort membership is highly preferred. Specialized Certifications: CIS (Certified Implementation Specialist) across multiple domains: CSM, ITOM, ITSM, HR, and CAD. Consulting Background: Minimum 10+ years of experience in a customer-facing consulting or service integration role, specifically within the "Connectedness ...