1 to 25 of 233 Permanent Root Cause Analysis Jobs in the UK

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured … investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

improving the Quality Management System (QMS). This isn't just an audit follow-up role, you'll work directly with managers and stakeholders to drive audit close-outs, root cause analysis, and process improvements across all areas of the business. Personality is just as important as technical ability: we're looking for someone energetic, flexible, and … enhancing the Quality Management System (QMS) in line with ISO9001 requirements Leading and supporting the close-out of audit findings and corrective actions, working with managers and stakeholders Driving root cause analysis (8D, Fishbone/Ishikawa, 5 Whys) to resolve non-conformances and prevent recurrence Facilitating risks and opportunities analysis, including mitigation planning Supporting ISO certification … knowledge of QMS and ISO standards (ISO9001 essential) Proven track record in supporting audit close-outs and corrective actions Experienced in documentation, process improvement, and stakeholder engagement Skilled in Root Cause Analysis tools and CAPA management Assertive communicator with the ability to influence and support stakeholders across all levels Agile, flexible, and proactive approach to problem-solving More ❯

implement observability solutions that provide real-time insight into the health, performance, and reliability of Anglian Water's digital platforms and products. Your work will enable proactive incident detection, root cause analysis, and continuous improvement, embedding observability as a core engineering discipline across our organisation. What will you be doing as an Observability Engineer? Design and implement … aligned to user and business needs. Integrate observability tooling into CI/CD pipelines and infrastructure-as-code. Standardise tooling across teams and support automation of alert responses and root cause analysis. Collaborate with development, operations, and platform teams to define SLIs, SLOs, and error budgets. Conduct root cause analysis and post-incident reviews to More ❯

stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that … Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information More ❯

stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that … Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis More ❯

leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and regulators. This role offers the opportunity to drive continuous improvement, build processes, and influence service performance across … the organisation. Key Responsibilities: • Own and manage the full problem lifecycle, from identification to resolution and prevention. • Conduct Root Cause Analysis (RCA) and trend analysis to address recurring issues. • Maintain and improve the Known Error Database (KEDB) and associated documentation. • Engage with internal teams, suppliers, and regulators to communicate solutions and manage risks. • Drive process improvements More ❯

i.e., "TOIL"). Participate in operations support and on-call rotation shifts, for SRE supported systems and products. Participate in or lead problem management activities , including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents. Implement automation to reduce probability … team leader experience Understanding of software engineering principles (source control, versioning, code reviews, etc.) Working in an environment that complies with ISO27001, NIST, CIS Benchmarks, PCIDSS amongst others Leading root cause analysis and blameless postmortems in complex environments Experience of communicating complex issues to senior stakeholders and technical teams. Implementation of highly available and reliable systems, using More ❯

end-users. Serve as the point of technical escalation for DDaT staff, providing leadership and aid in the investigation and diagnosis of complex IT issues and problems (e.g., via root cause analysis). Aide strategic planning for digital assets to ensure they remain fit for purpose and in support of the Trust's goals. 3. Stakeholder and … ability to communicate highly complex or multi-stranded technical information effectively to a diverse audience, including non-Digital managers, to facilitate understanding and secure cooperation. Desirable Experience in coordinating root cause analysis (RCA) or proactive trend analysis to investigate IT-related problems and review process failures, thereby minimizing future service interruptions. Demonstrated experience in evaluating new More ❯

and maintaining online ordering and automation platforms that we have built for our clients. The role will also involve performing testing the configuration of our products, major incident management, root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention. This position will support multiple bespoke applications developed in-house by LineTen … troubleshoot problems. Develop support plan to prioritise and resolve multiple issues Maintain daily logs of operational issues and maintenance activities. Document and keep Standard Operating Procedures (SOPs) updated. Perform Root Cause Analysis at the end of major or recurring incidents which can then be used for Problem Management Analysis of Incidents and Change Requests (BAU and More ❯

containerization, orchestration, monitoring, logging and alerting systems) for both our client facing APIs and large training runs Participate occasionally in on call rotations to respond to incidents and perform root cause analysis to prevent future occurrences Development (50%) Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, Terraform Collaborate with AI/… 7+ years of experience in a DevOps/SRE role Strong experience with cloud computing and highly available distributed systems Exposure to site reliability issues in critical environments (issue root cause analysis, in production troubleshooting, on call rotations ) Experience working against reliability KPIs (observability, alerting, SLAs) Hands on experience with CI/CD, containerization and orchestration tools More ❯

trends and making recommendations. Someone who is resilient and experienced in high pressure environments and a confident individual with great communication skills. Your New Role Subject matter expertise Data analysis, data maintenance, data representation Ability to create business reports Ability to identify gaps in the new processes and define new ones as required Create PowerPoint presentations to illustrate processes … Business readiness Data cleansing and readiness of existing systems Problem solving and root cause analysis through data Process creation, testing and implementation utilising automation Creating training materials Planning and delivery of training to business users Project management Ensures deadlines are complied with in area of responsibility Provides updates to Deployment Lead Reporting of risks, issues and business … Coding experience and analytical work in SQL and Python. Strong Excel skills. Strong commercial acumen. Problem solving skills for identifying supply chain issues and creating automated solutions. Evidence of root cause analysis, process improvement and driving decisions. Strong communication and organisational skills. Project Management skills. Ability to proactively work towards challenging deadlines through multitasking and resilience. Experience More ❯

new AWS services or DevOps tools to continuously enhance infrastructure capabilities. Produce and maintain platform documentation and runbooks, ensuring knowledge is shared and accessible. Contribute to incident response and root cause analysis for infrastructure-related issues. Track and report platform metrics, including performance, cost efficiency, and security posture. Required Skills & Qualifications: Proven hands-on experience managing AWS … of cloud security best practices. Experience with monitoring, logging, and alerting tools. Proficiency in scripting or automation languages (Python, Bash, or PowerShell). Track record of incident response and root cause analysis in cloud environments. If you are interested in this position please apply online or for more information contact me on More ❯

new AWS services or DevOps tools to continuously enhance infrastructure capabilities. Produce and maintain platform documentation and runbooks, ensuring knowledge is shared and accessible. Contribute to incident response and root cause analysis for infrastructure-related issues. Track and report platform metrics, including performance, cost efficiency, and security posture. Required Skills & Qualifications: Proven hands-on experience managing AWS … of cloud security best practices. Experience with monitoring, logging, and alerting tools. Proficiency in scripting or automation languages (Python, Bash, or PowerShell). Track record of incident response and root cause analysis in cloud environments. If you are interested in this position please apply online or for more information contact me on More ❯

Month Contract. This position will be responsible for advanced troubleshooting and resolution of complex network and infrastructure issues escalated from Level 1 support. The role focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents. The position operates during standard business hours (Monday to Friday … including hardware failures, configuration errors, and service degradations. Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention. Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes. Support field engineers and on-site teams with remote diagnostics and technical guidance … certifications (e.g., CCNA, CompTIA Network+) preferred. Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi. Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis). Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems. Excellent analytical and communication skills, with the ability to explain technical issues to both technical and More ❯

processes better. What You’ll Be Doing Owning and coordinating day-to-day application support Becoming the go-to expert for core business applications (high level, not coding) Driving root-cause analysis to eliminate recurring issues Raising and presenting improvement initiatives for approval Supporting and coordinating the Change Advisory Board (CAB) Working closely with projects to minimise … days on-site per week) Permanent Up to £37,000 + £2,000 performance bonus What We’re Looking For Must-have: Background in application support Someone who enjoys root-cause analysis and problem ownership Confident communicating across teams and taking the lead Nice-to-have: ITIL exposure or certification Experience with Azure DevOps (or similar) Why More ❯

Provide visibility to Technical Directors on the Group Delivery Framework compliance through Group Delivery Framework assessment Ensure that internal/external NC or recurring problems are monitored Participate in root cause analysis of issues encountered on projects by providing methodological support and ensuring effective resolution Analyse overall quality performance and prepare regular reports for the relevant stakeholders … as a Quality Assurance Officer or Project Management. The Ideal candidate should also be a people person, with strong communication & Presentation skills. Technical Skills: Knowledge ISO9001, AS9100. Demonstrated experience: Root Cause analysis, ISO9001 audit, change management. The Candidate should also possess a desire to grow within the role as well as the company. This role will require More ❯

to-day stability and performance of our Azure data platform (Synapse, Databricks, ADF, Power BI). Act as the primary point of contact for incidents and outages — driving resolution, root cause analysis, and clear stakeholder communication. Define, implement, and enforce SLAs for critical pipelines, datasets, and reporting assets. Run FinOps forums with business stakeholders to improve cost … roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI More ❯

Ensure that all Test defects are captured and reported to the key stakeholders and proved an End to End resolution plan for such items Steer vendors during troubleshooting and root cause analysis activities Present Test progress reports to senior stakeholders in the customers organisation Create a final Test exit report and system deployment method of procedure documents … experience of multi vendor RAN network virtualizing solutions such as Open RAN is a plus Proven Operational hands-on troubleshooting in multivendor environments Exceptional technical problem identification ability and Root Cause Analysis coordination Excellent Defect handling across multiple vendor domain's. Excellent level of technical presentation, communication and planning skills. Ability to prepare & deliver complex technical concepts More ❯

each project.Prototyping: Actively engage in team-based prototyping activities, iterating design patterns and working closely with end-users to validate prototypes.Choose appropriate prototyping methods for the task at hand.Root Cause Analysis: Perform root cause analysis for production errors, developing software solutions to address issues and prevent recurrence. 6. Service Support and ReportingService Delivery: Provide expert More ❯

system documentation, process maps, and knowledge bases, helping ensure the organisation's systems are reliable, transparent, and accessible to all users. Key Responsibilities Investigate and analyse recurring incidents, performing root-cause analysis and supporting effective resolution. Collaborate with developers and technical teams on small enhancements, capturing and refining business requirements. Facilitate workshops and interviews to translate user … You'll Bring Experience as a Business Systems Analyst, Application Analyst, or in a similar support/enhancement role. Strong analytical and problem-solving skills, with experience in incident analysis and root-cause investigation. Practical experience in requirements gathering, user story writing, and process documentation. Familiarity with both internally developed and commercial off-the-shelf (COTS) systems. More ❯

processes, communication and team working to deliver improved customer satisfaction and commercial performance. Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image. Role Purpose To work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators. Role Scope … Working as part of a team to: Deliver improvements in a number of aftersales based Key Performance Indicators Working with business management and staff to root cause areas of underperformance and coach improved techniques in: Customer Satisfaction Commercial performance (EVHC) Customer preparation and Technical Pre Plan Team working and communication Process improvement and quality management Quality control processes … and analysis VWG systems understanding and utilisation Facilitating sustainable solutions and continuous improvement Staff development Ability to prioritise workload to deliver agreed contracted days Accurate and timely Administration Visit Reports and SMART Actions Consistent use of agreed analysis tools to aid root cause analysis and objective feedback to client MSXI Activity tracking, Expenses, Mileage Build More ❯

Responsibilities Lead and actively support a team of Support Analysts and Application Support Consultants, ensuring timely resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver … timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as a lead point of escalation for critical client issues. Identify and implement best practices to support the long-term success of the business. Engage with client and internal stakeholders to ensure the platform continues to align with evolving business … with strong attention to detail. Excellent communication skills, able to engage confidently with clients and internal stakeholders. Skilled in working independently and collaboratively within cross-functional teams. Strong reporting, analysis, and planning capabilities. Self-motivated, agile, and responsive to changing priorities. Comfortable liaising between technical teams and business users, translating requirements and issues clearly. Confident communicator with the ability More ❯

Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management. Incident & Problem Management: Oversee critical incidents, root cause analysis, and service restoration activities, ensuring timely communication and resolution. Change & Release Oversight: Provide technical validation and risk assessment for infrastructure and platform changes. Continuous Improvement … value and accountability. Technical Depth: Strong expertise in hybrid cloud architectures, automation, virtualisation, storage, networking, and security integration. Problem Solving: Analytical and pragmatic in resolving service issues and driving root cause elimination. Communication: Clear and confident communicator with both technical and non-technical stakeholders. Continuous Improvement Mindset: Looks for opportunities to enhance efficiency, cost control, and service quality More ❯