1 to 25 of 125 Permanent Service Analyst Jobs in the UK

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We’re looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You’ll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don’t need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Support Analyst, 1st line, Service Desk, Healthcare COR7353 This is a great opportunity for an enthusiastic and personable 1st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the … Support Analyst/Service Desk Analyst will be joining a welcoming, structured support team providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Support Analyst/Service Desk Analyst, will also need to be willing to travel to additional sites from time-to-time as required. Benefits Up to 28 days' holiday 6% pension contribution Life assurance What do I need? My client is keen to find a Support Analyst/Service Desk Analyst with skills/experience in More ❯

Service Desk Analyst required! Salary: £37,000 to £39,000 Location: Bedford Hours: Monday - Friday 8am - 6pm An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and … enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, you and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and … support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. While we offer a flexible agile working policy More ❯

IT Service Management Analyst I have an exciting new opportunity that has become available for a IT Service Management Analyst to work for our London based client on a permanent basis. IT Service Management Analyst Working with IT and the business to manage the activities of prioritised incidents, identifying and managing timely service restoration. Ensuring problem tickets are efficiently managed to identify root cause and tracking of preventative actions Drafting and sending IT incident management and operational readiness communications sent by Service Management Team Chairing of the Daily Operations Review stand ups and ensuring all follow up items are completed Working closely with Global Service Owners, Business Product Owners, Business … Relationship Managers and Technical Project Managers Designing support models to map to the expected service levels Chairing regular Global Service reviews with the Global Service Owners and producing necessary reporting attributed to the reviews Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels. Experience chairing Change Advisory Board meetings ITIL/ITSM More ❯

IT Service Desk Analyst IT Service Desk Analyst Exemplar Health Care Support Centre,Sheffield Position :IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type :Permanent, full time Rate : £26,500 per annum This is an exciting opportunity to join our IT Department and play a key role in … delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues … to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the countrys leading nursing care providers for adults living with complex needs.We have 50+care homes across England that support adults living withcomplex mental health needs, dementia, neuro-disabilities and physical disabilities.As well as stable and secure More ❯

Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal Service Desk Analyst Reports to: Service Support Manager Main purpose of the position Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have … strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024. The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing … to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call rota working More ❯

Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal Service Desk Analyst Reports to: Service Support Manager Main purpose of the position Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have … strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024. The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing … to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call rota working More ❯

Junior Service Desk Analyst page is loaded Junior Service Desk Analyst Apply locations UK London time type Full time posted on Posted 30+ Days Ago job requisition id R157 Junior Service Desk Analyst Ready to do the best work of your life? Join us, and bring everything you have to solve the most fulfilling … the world of technology? Are you looking for a springboard to start your career? Then this could be the role for you! Alfa is looking to recruit a Junior Service Desk Analyst within our Technical Operations team based in London. This is a unique opportunity to work within a service desk environment that will give you the … resolving IT issues and requests in a timely manner, engaging with whatever tasks are required to be addressed. What you will do as part of the team: Provide customer service assistance for all technical enquiries, including but not limited to the maintenance and support of Windows and Mac estates, server estates, zoom/teams and video conferencing kit Resolve More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and … technical competency you will be an outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN More ❯

Service Desk Analyst London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As a Service Desk Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver … outstanding customer service in a busy IT support environment. What We re Looking For 2 3 years experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and More ❯

Service Desk Analyst – London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As a Service Desk Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver … outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFHLocation: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records More ❯

IT Service Desk Analyst x 2 – Nottingham/Hybrid - Fixed Term 12 months, with a possibility of going permanent 28k + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than 1300 end-users. … As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams.This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between 8am … Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Core experience for this Service Desk role: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication More ❯

IT Service Desk Analyst x 2 Nottingham/Hybrid - Fixed Term 12 months, with a possibility of going permanent 28k + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than 1300 end-users. … As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between … Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Core experience for this Service Desk role: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication More ❯

Service Desk Analyst - Doxford, SR3 3XP Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability … agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for 2 x Service Desk Analyst's to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. The Service Desk Analyst is responsible … for the following: Field inbound calls, self-service action of tickets, log, prioritise, resolve, track and respond to incidents and requests in a timely manner. You will be the first point of contact for IT users across the Arriva group, operating on a shift model with 8 hour shifts (including breaks). You will be part of a shift More ❯

Service Desk Analyst - Doxford, SR3 3XP Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability … agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for 2 x Service Desk Analyst's to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. The Service Desk Analyst is responsible … for the following: Field inbound calls, self-service action of tickets, log, prioritise, resolve, track and respond to incidents and requests in a timely manner. You will be the first point of contact for IT users across the Arriva group, operating on a shift model with 8 hour shifts (including breaks). You will be part of a shift More ❯

Service Desk Analyst Northampton £28,000 - £32,000 MSP Environment We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for a Service Desk Analyst to join their growing team. This is a fantastic opportunity for someone who's eager to develop their skills in a supportive and … forward-thinking environment. What you'll be doing: Providing 1st and 2nd line technical support across a wide range of technologies Responding to and resolving service desk tickets in a timely manner Troubleshooting hardware, software, and network issues Supporting and administering Microsoft 365 and Azure environments Escalating complex issues to senior engineers where necessary Delivering excellent customer service … but not essential) Hands-on experience with Microsoft Azure and Microsoft 365 administration Strong knowledge of Windows OS, Office 365, and basic networking Previous experience in a helpdesk/service desk role handling 1st/2nd line support Excellent communication and problem-solving skills A proactive, team-oriented approach What's on offer: Salary £28,000 - £32,000 (depending More ❯

Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. … Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts … Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other More ❯