1 to 25 of 96 Permanent Service Analyst Jobs in the UK

patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests … and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. Ability More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT … Support Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT More ❯

company empowers its people with the tools and environment to create best-in-class digital products that keep players engaged and entertained. Role Overview Betway is currently hiring a Service Desk Analyst to support the delivery of top-tier IT services across its corporate environments. Based in North London (hybrid), this role is central to incident management, system … high level of satisfaction across the organization. What You'll Do: Provide first-line IT support to end-users via phone, email, and chat Log and manage incidents and service requests through the IT service management tool Prioritize and categorize issues based on impact and urgency Escalate unresolved technical problems to higher-level support teams Perform routine system … with company-wide IT policies and procedures Follow ITIL best practices for incident, request, and problem management Document solutions and contribute to the internal knowledge base Deliver excellent customer service and follow up to confirm issue resolution Qualification/Requirements Excellent verbal and written communication skills Strong IT troubleshooting knowledge, both hardware and software Familiarity with Microsoft 365, Jira More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £(phone number removed) REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to business … users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk … the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to … business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service … the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail More ❯

Service Desk Analyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella)/£45,000 to £50,000 per year (DOE) July/August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline … IT support across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America … This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk More ❯

Service Desk Analyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella)/£45,000 to £50,000 per year (DOE) July/August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline … IT support across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America … This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk More ❯

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL … aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical More ❯

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL … aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical More ❯

IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order for your application to be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre,Sheffield Position :IT Service Desk Analyst (1st line) Location … annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial … troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the countrys leading nursing care providers for adults living with complex needs.We have 50+care homes across England that support More ❯

IT Service Desk Analyst Winchester (Hybrid working) As our next IT Service Desk Analyst, you'll be responsible for owning incidents and service requests from creation to resolution. As a member of the IT Service Centre team, this role provides first-line IT support to our internal user base of approximately 4,000 colleagues. … telephone, IT portal, chatbot, and instant messaging, addressing IT-related issues and requests. As the front line for IT support, you will be dedicated to delivering best-in-class service to our internal customers. Your role is to ensure KPIs are achieved and to act as the primary point of contact for all IT Teams, Support Partners, and end … timely information for all users. Your remit will also involve escalating tickets when required, promptly bringing out-of-date knowledge documentation to the attention of the Knowledge and Digital Analyst, and sending out communications as directed during High Priority Incidents. The Key Requirements... ESSENTIAL • Proven excellent customer service skills • A proactive attitude to work and a willingness to More ❯

Annual salary: up to £27,500.00 Service Desk Analyst Exeter Permanent, full time, hybrid role; offering a salary of up to £2 7 , 5 00 depending on experience plus excellent company benefits. About the role: We are looking for a Service Desk Analyst to work on our busy and demanding IT Service Desk in Exeter. … You will handle and provide resolution to calls/tickets into the Service Desk, providing 1st line support to users within the Mears Group. We look for people who share our values, along with our commitment to making a positive difference to people's homes, lives and communities, one of the many reasons that our colleagues join us here … high-profile projects in the pipeline and as such we are looking to expand our team. About the Role: Ideally you'll have experience of working in a similar Service Desk Analyst role. You will have strong computer skills and a solid knowledge of MS Office Applications. Our service Desk is a busy team that demands a More ❯

Service Transition Analyst Salary: £33,778 - £50,471 Contract: Permanent Location: London - Hybrid Annual Leave: 30 Days + Excellent Benefits Closing date: 25th July 2025 Be Part of the Future of Rail The railway in Britain is undergoing its most significant transformation in a generation, and Rail Delivery Group (RDG) is at the heart of it. With the … operators and rail retailers improve the ticketing experience for their customers by providing a range of central services including back-office, ticket fulfilment and system integration capabilities. As a Service Transition Analyst, you will utilise the DTS Transition approach and support the Transition Team by enabling the delivery of quality services. You will help to ensure that services … a range of internal and external stakeholders to ensure the services are implemented in line with transition plans, acceptance criteria and project specific outcomes in readiness for the projected service go live. The successful candidate will report to the Service Transition Manager and work closely with the Projects and Programmes team to ensure all aspects of the service More ❯

Role: Service Desk Analyst Location: Sheffield Salary: 30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield. The Role: As a Service Desk Analyst, you'll … and ticketing system. Troubleshoot hardware, software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a service desk or IT support role. Strong problem-solving and communication skills. Familiarity with Windows OS More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester … Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us… Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester … Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have More ❯

IT Service Analyst - Gloucester (Hybrid working) - £30,000 - £35,000 + Excellent Benefits We're looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of … these vital systems. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements for the IT Service Analyst: Providing frontline and back-end application support for a Management System and related … platforms Investigating incidents, resolving system issues, and managing requests for change Collaborating with technical teams including developers, DBAs, and network support Monitoring performance and coordinating service recovery and updates Supporting security, compliance, and data management best practices Contributing to testing, release management, and early-life support for system upgrades Participating in out-of-hours support and occasionally representing the More ❯

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000–£60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream , we're not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched … we've been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We're growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You'll join a highly capable team of engineers and service professionals … all driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You'll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service More ❯

Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid … Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications More ❯

April 2025 at 00:59 We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the firm, ensuring technical issues are … resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in person, and MS Teams. Responsibilities include logging and managing IT support requests, troubleshooting and escalating issues … disruption, and maintaining IT equipment, including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM 10:00 AM - 6:15 PM About More ❯

April 2025 at 00:59 We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the firm, ensuring technical issues are … resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in person, and MS Teams. Responsibilities include logging and managing IT support requests, troubleshooting and escalating issues … disruption, and maintaining IT equipment, including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM 10:00 AM - 6:15 PM About More ❯

Business Analyst - Service Strategy and Optimisation Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Business Analyst (BA), Service Strategy and Optimisation will play a critical role in … defining and enabling exceptional client service and operational excellence through business process and technology change. The BA will identify, define, and enable change within our Banking Systems, processes, and Platforms. By collecting, analysing, and interpreting data from various sources, the BA will support the Digital Transformation Roadmap and project portfolio. To succeed, the BA will need to build a … in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities: The Business Analyst (BA), Service Strategy and Optimisation will work closely with colleagues across the business to understand the needs of each team and client persona in relation to specific business More ❯

Role DescriptionThe provision of application (Records Management System (RMS)) maintenance and support services, either directly tousers of the systems or service delivery functions. Support typically includes investigation and resolution of issues andmay also include performance monitoring. Issues may be resolved by providing advice or training to users, by devisingcorrections (permanent or temporary) for faults, making general or site-specific … responses to incident reports, including channelling requests forhelp to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towardsservice restoration.The management of changes to the service infrastructure, including service assets, configuration items and associateddocumentation. Change management uses requests for change (RFC) for standard or emergency changes, and changesdue to incidents or problems to provide … impacts security and demonstratesroutine security practice and knowledge required for own work.Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information) awareness. Cybersecurity More ❯

Transaction Banking Operations - Client Service - Analyst - London location_on London, Greater London, England, United Kingdom OPERATIONS Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. … The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team. … to increase our global footprint from both a team size and location perspective. We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting/settlement, reconciliation and claims), transaction support More ❯

Role: IT Service Desk Analyst Expiry Date: November 05, 2019 Job Details: Start from: ASAP Duration: 2 months with possible extension Rate: £120 - £130/day Requirements: Proven experience working as a support analyst Experience with AD, VOIP, O365 Support experience with Windows 10 Knowledge of Office 2016 Experience with Skype for Business SCCM deployment experience Excellent More ❯