Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »
delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors ServiceDelivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Azure and Server Infrastructure is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day ServiceDelivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided more »
Job summary We have an exciting opportunity to join the South East London Integrated Care Board (SEL ICB) within the Primary Care Digital ServiceDelivery Team as one of two Primary Care Digital Transformation Managers at NHS Agenda for Change Band 8b. The postholders will be supporting a … the SEL ICB to deliver the Primary Care Access Recover Plan as set out by NHS England: https://www.england.nhs.uk/publication/delivery-plan-for-recovering-access-to-primary-care/focusing on digital transformation and delivery for primary care services. The posts will be a … successful change in the healthcare setting. They will be responsible for building effective working relationships with borough colleagues and other stakeholders to influence and delivery the project objectives. The postholders will have an agile approach to project delivery with good problem-solving skills, working collaboratively with the six more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Trident Search
Customer Success Manager | ServiceDelivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking … for an experienced Customer Success Manager with servicedelivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and support of the companies … years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably with previous IT operational management. Experience proactively seeking out and establishing new relationships across the customers organization, including contacts from more »
delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors ServiceDelivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Network is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day ServiceDelivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided are fit for more »
and financial stability for the British people.The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.Work for an organisation steeped in … the DG areas are: Markets & Banking, Prudential Regulation, Monetary Policy, and Financial Stability.This role is critical in effectively forecasting demand and leading the efficient delivery of appropriate technology services, systems and products within the DG area. The role is also critical for enabling the Technology Leadership Team to build … DG area aligns with the wider Bank strategy and its broader technology architecture roadmap.• You will have overall accountability for ensuring that the technology service provided to your DG meets the requirements of your DG area and is in line with the defined Technology strategy as set out by more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and … as needed, attend customer meetings, and participate in ongoing training and certifications. What youll need 3+ years of experience in a Support or Technical Delivery role focussed heavily if not entirely on the Now Platform Proven ability to communicate and translate effectively across multiple groups from Pre-Sales/ more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
Job Designation: Oracle ServiceDelivery Manager Job Type: Permanent Job Location: England, UK Core Competencies (Essential): • ITIL V3/V4 foundation certification (Intermediate or higher desirable) • Experience with Oracle projects • 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM projects more »
development, applying Agile methodology-based principles to efficiently plan, execute, and monitor new learning projects. Emphasizing iterative development, collaboration, and flexibility, you ensure timely delivery of high-quality learning outcomes within established constraints. Assessing and enhancing the performance of new learning initiatives by defining performance metrics, analyzing learning outcomes … improvement and informs decision-making for optimized learning design and delivery. Optimizing utilization of learning technologies, Gen-AI, processes, and tools for scalable program delivery, skill building, and performance enhancement. This involves assessing advancements, identifying optimization opportunities, and implementing strategies for maximum efficiency and effectiveness. Joining our team means … includes defining project objectives, creating project plans, aligning NIIT Centre of Expertise teams and leading agile teams, removing impediments, and ensuring successful and efficient delivery of high-quality learning outcomes within scope, schedule, and budget constraints. Performance Consultancy: Performance Consultancy for the new learning projects involves assessing and evaluating more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line servicedelivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »
experience in IT support? Our client are a leading manufacturing organisation based in North-West London and they are looking to take on a Service Desk Analyst. Working as part of the ServiceDelivery Team to provide a high level of support and servicedelivery … to colleges and end users to assist with the sharing of knowledge, providing training and upskilling as is required. Create and maintain all appropriate service desk documentation - Supplier contact details, IT policies, Standard Operating Procedures (SOP), Diagrams and desk layouts with user details, assets register, etc. Manage the support … Active Directory, Phone System etc. Previous Experience and Knowledge: 1 years’ experience of 1st line support/delivery. Ideally some knowledge of ITIL and Service Desk operations. Clear communication skills using all media, tailored appropriately for the audience. Ability to work under pressure and to agreed targets Understanding of more »
Service Lead (Systemic and Workforce) - Children's ServiceSalary: 66,318 - 80,874/Year Job type: PermanentLocation: Greater LondonService Lead (Systemic and Workforce) - Children's Service66,318 - 80,874 per annumOfsted Rating: 'Good'Section: Children's Social Care Directorate: Wandsworth Children's Services Responsible to: Assistant Director (Practice Standards … Worker)Responsible for:4 Family and Systemic Psychotherapists1 Social Care Academy Team Manager1 Wandsworth LINKs Team ManagerOverview: We are seeking a dynamic and driven Service Lead for our Children's Social Work Services and Workforce. This leadership role, specific to Wandsworth Children's Services, operates under the Richmond/… stamina, and political sensitivity. This role requires fostering effective teamwork, setting standards for continuous improvement, and thriving in a complex environment.Job Purpose: As the Service Lead, you will spearhead the integration of systemic ideas and practices into all aspects of servicedelivery within children's social care. more »
Your New role National Highways have an exciting opportunity for an Assistant ServiceDelivery Manager to join our Lighting and Electrical Maintenance team in the East Region. Within this role you will be supporting the Service Manager (Lighting and Electrical) with the delivery of the cyclical … support asset renewal schemes through MCI. Maintain the cyclical and reactive maintenance work plans for East Regions Lighting and Electrical assets and ensure the delivery of planned works (including site visits/supervision) are completed to a satisfactory standard, tracking. Ensure cyclical and reactive maintenance workplans are well integrated more »
Your New role National Highways have an exciting opportunity for an Assistant ServiceDelivery Manager to join our Lighting and Electrical Maintenance team in the East Region. Within this role you will be supporting the Service Manager (Lighting and Electrical) with the delivery of the cyclical more »
