Birmingham, West Midlands, England, United Kingdom
Oliver James
Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced ServiceDeliveryAnalyst to join their growing IT department on a permanent basis and play a key role in ensuring the seamless delivery of IT services across the … organisation. About the Role: This is an excellent opportunity for an experienced ServiceDeliveryAnalyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment … with Service Level Agreements (SLAs), and supporting a user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or More ❯
Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced Senior IT ServiceDeliveryAnalyst to support the efficient delivery of IT Services across Radius. You will work within the ServiceDelivery team, focussing on areas such … minimising risk, and maintaining operational control over IT inventories and third-party services. The position is based from our head office in Crewe, Cheshire and reports into our IT ServiceDelivery Manager. Your responsibilities day to day will be... Work closely with the ServiceDelivery Manager to identify and drive service improvements, to ensure effective … IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. More ❯
Role: ServiceDeliveryAnalyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a ServiceDeliveryAnalyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of servicedelivery within the … growing organisation, who are willing to back you to develop your existing skills. This is a fantastic opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient servicedelivery of our client's SOC environment. Responsibilities To operates … as a customer service intermediary in between the technical SOC environment and our clients customer base. Act as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge More ❯
We have an opportunity for an IT Service Central DeliveryAnalyst to join our team in Wembley . This is a full time permanent role which will be office based. The starting salary is £29,000 - £35,000 a year depending on experience. The Role: As an IT Service Central DeliveryAnalyst you will … proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets. What we need from you: As an IT Service Central DeliveryAnalyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with … looking for: A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment Experience of troubleshooting and demonstrable problem-solving techniques Great customer service with the ability to communicate with our colleagues, suppliers and end user community Excellent team working, with a focus on delivering resolutions as part of a team What we More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
UNIQLO
UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price. We are looking for a ServiceDeliveryAnalyst to sit within our E-Commerce IT Team based in London. You will be reporting into the Ecommerce Product Manager and will work closely with … brand new e-Commerce platform and resolve the problems with platform product managers. This is a great opportunity for a natural problem solver and experienced IT and Ecommerce Business Analyst to combine your skills to ensure our customers have the best e-Commerce and omni-channel shopping experience in the world. What you will be responsible for: Completing technical … product specifications, business cases, release notes and progress reports. Keeping abreast of all upcoming software updates, launches. Leading implementation of mechanisms to monitor, manage and provide progress on all delivery activities. Creating, implementation and maintenance of a continuous improvement plan for deliveries and services. Preparing the sales events on the platform and monitor its traffic spike and adjust the More ❯
improve. That's where this job comes in. What you'll be doing We're excited to offer a fantastic opportunity to join our Enterprise Services team as a ServiceDelivery Analyst. In this role, you'll be central to our technology operations, ensuring that critical services run smoothly and efficiently every day. You'll work closely with … as we grow. Understanding of business processes and their connection to technology, with attention to detail. Curiosity to ask questions and investigate issues thoroughly. Experience with ITIL practices and servicedelivery frameworks. Familiarity with EDI is a plus, but not essential; we support learning on the job. You'll get To be part of a high-performing team More ❯