people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDeliveryManagement will join the newly created IT ServiceManagement function, will own the day-to-day execution of ServiceDelivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across ServiceManagement, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDeliveryManagementmore »
Orchestrate Service Excellence as Head of ServiceDeliveryManagement (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could be … the perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated Head of ServiceDelivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI & Europe region, ensuring … clients consistently receive top-notch experiences. Lead the Way in ServiceDeliveryManagement : Oversee servicedelivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement servicemore »
Network IT is currently recruiting for a ServiceDelivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDeliveryManagement, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single … point of contact within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and servicedelivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »
Service Manager £40k - £45k Remote - UK Benefits: Competitive salary and benefits package Opportunity to work on diverse and challenging projects Exposure to a variety of clients Chance to contribute to the company's success and growth Death in Service benefit Company Pension scheme 25 days annual leave (not … including Bank Holidays) increasing with length of service SAGE Employee benefits SAGE Employee assistance program Our client are looking for a Service Manager to further enhance our service to our clients. This is an exciting time to join our client as they grow to enhance our services … to join our team. Our client are looking for talented and motivated individuals who are eager to learn and grow. Key tasks and Responsibilities: ServiceDeliveryManagement: Own the Managed Service element within our contracts, on behalf of the General Manager and Senior Management Team more »
We are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and looking to add a ServiceDelivery Manager to the team. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account … the UK. We have around 600 passionate colleagues working within our business supporting our ever-growing customer’s needs. Summary and purpose of a ServiceDelivery Manager: We are seeking an experienced and talented ServiceDelivery Manager to provide pro-active & reactive technical account management … operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of ServiceDeliveryManagement and the Operations management team to help ensure we are always providing the highest standards to our customers and more »
secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist servicemanagement function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within ServiceDeliveryManagement, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the more »
Overview: Are you a visionary leader with a passion for delivering high-quality clinical services? Our client is seeking a dynamic and experienced Clinical ServiceDelivery Manager to lead their clinical team and drive excellence in patient care. If you have a proven track record of leadership, strategic … dedicated to delivering exceptional care and support to our clients and patients. They are committed to ensuring the highest standards of clinical excellence and servicedelivery in all aspects of our operations. If you are a dedicated healthcare professional with a passion for delivering exceptional clinical services and … driving operational excellence, we invite you to apply now! Responsibilities: Clinical Service Oversight: Collaborate closely with the senior management team to ensure all clinical elements of contracted services are met. Take responsibility for ensuring that our clinical team, both in-house and contracted clinicians, deliver services of the more »
Job Title: Head of Highways and Traffic Management Contract Duration: 6 Months (with potential for extension) Rate: £500 - £550 per day (Umbrella) Service Area: Public Realm Responsible To: Divisional Director, Public Realm Responsible For: Highways Asset Management (including Highway Maintenance, Streetlighting, Structures, and Local Flood Risk Management) Client Commissioning Traffic Management (including Road Safety, Cycling, Streetscene Design, and delivery of capital improvements) Transportation Planning (including Development Control, Highway Register, Transport Policy, Standards and Guidance, Supporting Measures such as Travel Demand Management & Road Safety Education, Research and Strategy Development including LIP)Job Summary: The … Head of Highways and Traffic Management will lead and manage essential functions for the upkeep and administration of the highway network and associated assets. This role is pivotal in promoting transport-related safety and advocating for healthy lifestyle choices. Key responsibilities include: Service Oversight: Maintain a comprehensive view more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »