Service Delivery Management Jobs

Service Delivery Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery Management over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 832 883 1081
Rank change year-on-year +51 +198 -244
Permanent jobs citing Service Delivery Management 69 76 143
As % of all permanent jobs advertised in the UK 0.070% 0.075% 0.091%
As % of the Processes & Methodologies category 0.081% 0.078% 0.095%
Number of salaries quoted 54 57 106
10th Percentile £31,250 £20,750 £38,500
25th Percentile £37,125 £35,000 £51,250
Median annual salary (50th Percentile) £46,745 £46,500 £60,000
Median % change year-on-year +0.53% -22.50% +9.09%
75th Percentile £63,125 £67,800 £70,000
90th Percentile £69,175 £74,500 £81,250
UK excluding London median annual salary £43,500 £45,000 £59,500
% change year-on-year -3.33% -24.37% +3.48%

All Process and Methodology Skills
UK

Service Delivery Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,952 96,876 150,957
As % of all permanent jobs advertised in the UK 85.57% 95.60% 95.70%
Number of salaries quoted 59,894 57,115 82,331
10th Percentile £29,002 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery Management
Job Vacancy Trend

Job postings citing Service Delivery Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery Management in the UK

Service Delivery Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery Management.

Salary trend for Service Delivery Management in the UK

Service Delivery Management
Salary Histogram

Salary distribution for jobs citing Service Delivery Management over the 6 months to 12 May 2024.

Salary histogram for Service Delivery Management in the UK

Service Delivery Management
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Management within the UK over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +87 55 £43,500 -13.00% 8
UK excluding London -5 49 £43,500 -3.33% 6
South East +21 17 £62,500 -7.82% 2
London +126 14 £55,000 -21.43% 1
Midlands +2 14 £32,500 -25.71% 2
Work from Home +60 12 £57,500 +41.98% 4
Scotland -52 10 £45,067 +109.61% 1
West Midlands +30 9 £42,500 +13.33% 2
East Midlands -10 5 £32,500 -27.78%
North of England +48 4 £36,500 -5.19% 1
East of England +7 4 £38,000 -24.00%
North West - 4 £36,500 - 1

Service Delivery Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.70%) SharePoint
2 5 (7.25%) Microsoft Exchange
Applications
1 14 (20.29%) Microsoft Excel
2 12 (17.39%) Microsoft Office
3 9 (13.04%) Microsoft PowerPoint
Business Applications
1 1 (1.45%) Dynamics CRM
1 1 (1.45%) Oracle EBS
Cloud Services
1 7 (10.14%) Azure
1 7 (10.14%) Microsoft 365
2 6 (8.70%) Entra ID
3 2 (2.90%) WhatsApp
4 1 (1.45%) Google Workspace
4 1 (1.45%) SaaS
Communications & Networking
1 6 (8.70%) VPN
2 5 (7.25%) Firewall
2 5 (7.25%) Network Security
3 1 (1.45%) Cisco IOS
3 1 (1.45%) SD-WAN
3 1 (1.45%) Structured Cabling
3 1 (1.45%) VLAN
3 1 (1.45%) WAN
General
1 42 (60.87%) Social Skills
2 35 (50.72%) Finance
3 26 (37.68%) Public Sector
4 18 (26.09%) Analytical Skills
5 10 (14.49%) Legal
6 8 (11.59%) Retail
7 4 (5.80%) Presentation Skills
8 3 (4.35%) Banking
8 3 (4.35%) Law
8 3 (4.35%) Telecoms
9 2 (2.90%) Financial Institution
9 2 (2.90%) Front Office
9 2 (2.90%) Investment Banking
9 2 (2.90%) Local Government
10 1 (1.45%) Advertising
10 1 (1.45%) Games
10 1 (1.45%) Influencing Skills
10 1 (1.45%) Marketing
10 1 (1.45%) Organisational Skills
Job Titles
1 37 (53.62%) Service Manager
2 33 (47.83%) Delivery Manager
2 33 (47.83%) Service Delivery Manager
3 10 (14.49%) IT Manager
4 8 (11.59%) Operations Manager
5 7 (10.14%) IT Operations Manager
6 5 (7.25%) Client Services Manager
6 5 (7.25%) Commercial Officer
6 5 (7.25%) IT Support
7 4 (5.80%) Network Engineer
8 3 (4.35%) Head of Delivery
8 3 (4.35%) Head of Service Delivery
8 3 (4.35%) IT Services Delivery Manager
8 3 (4.35%) IT Services Manager
9 2 (2.90%) Head of IT
9 2 (2.90%) Head of Service Management
9 2 (2.90%) Lead
9 2 (2.90%) Service Desk Manager
9 2 (2.90%) Service Desk Team Leader
9 2 (2.90%) Team Leader
Miscellaneous
1 13 (18.84%) Management Information System
2 6 (8.70%) Onboarding
3 5 (7.25%) Driving Licence
4 3 (4.35%) Self-Motivation
5 2 (2.90%) Hedge funds
6 1 (1.45%) Data Centre
6 1 (1.45%) Video Conferencing
Operating Systems
1 8 (11.59%) Windows
2 4 (5.80%) Linux
3 3 (4.35%) Windows 10
4 1 (1.45%) Mac OS
4 1 (1.45%) Windows Server
4 1 (1.45%) Windows Server 2016
Processes & Methodologies
1 69 (100.00%) Service Delivery
2 42 (60.87%) ITIL
3 30 (43.48%) Service Management
4 28 (40.58%) ITSM
5 26 (37.68%) Problem-Solving
6 20 (28.99%) Customer Service
7 18 (26.09%) Change Management
7 18 (26.09%) Continuous Improvement
8 16 (23.19%) Stakeholder Management
9 15 (21.74%) Asset Management
10 12 (17.39%) Problem Management
11 10 (14.49%) Change Control
11 10 (14.49%) Service Design
12 9 (13.04%) Budget Management
12 9 (13.04%) Information Security
13 8 (11.59%) Matrix Management
14 7 (10.14%) Customer Experience
14 7 (10.14%) Incident Management
14 7 (10.14%) Project Delivery
14 7 (10.14%) Supplier Management
Qualifications
1 14 (20.29%) Degree
2 9 (13.04%) ITIL Certification
2 9 (13.04%) ITIL Foundation Certificate
2 9 (13.04%) Security Cleared
3 4 (5.80%) CCDP
3 4 (5.80%) CCNP
3 4 (5.80%) CCSP
3 4 (5.80%) Cisco Certification
4 1 (1.45%) SC Cleared
Quality Assurance & Compliance
1 24 (34.78%) SLA
2 3 (4.35%) Cyber Essentials
2 3 (4.35%) ISO/IEC 27001
3 1 (1.45%) Data Quality
System Software
1 5 (7.25%) Hyper-V
2 4 (5.80%) Active Directory
Systems Management
1 1 (1.45%) Jamf Pro
1 1 (1.45%) Nagios
1 1 (1.45%) WMI
Vendors
1 19 (27.54%) Microsoft
2 5 (7.25%) SonicWALL
3 4 (5.80%) ConnectWise
3 4 (5.80%) Oracle
3 4 (5.80%) ServiceNow
4 2 (2.90%) SAP
4 2 (2.90%) SolarWinds
5 1 (1.45%) BMC
5 1 (1.45%) Cisco
5 1 (1.45%) Google