1 to 25 of 41 Permanent Service Desk Analyst Jobs in the UK

Line Technical Support Engineer/IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work … also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. ...

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well ...

summary The Service Desk is the first point of contact for over 23,500 customers that may experience problems or have queries relating to Nottingham University Hospital systems and IT hardware which support the delivery of patient care. Main duties of the job In addition to the below … perform to a high standard in a demanding call centre-type environment. The post holder should have a passion for IT, excellent customer service skills and be able to keep a positive attitude in all aspects of their work ensuring the best possible customer service. Where possible the post ...

title: Senior 1st Line Service Desk Analyst Manchester PC0226-4 Salary: £27-£29k + Skill development & Career Progression + Benefits Location: Manchester, M16 Senior 1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide … user support – Hybrid role. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory any experience with Group Policy & SCCM will be an advantage. Successful ...

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy … working hard to decarbonise the planet for generations to come. About the role: Youll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. Youll get to put your passion for delivering great customer ...

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy … working hard to decarbonise the planet for generations to come. About the role: Youll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. Youll get to put your passion for delivering great customer ...

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy … working hard to decarbonise the planet for generations to come. About the role: Youll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. Youll get to put your passion for delivering great customer ...

ERVICE DESK ANALYST £31000 + COMPETITIVE COMPANY BENEFITS EAST GRINSTEAD Bridge Recruitment are currently working with a well-established membership organisation who are dedicated to promoting and supporting leisure travel facilities across almost 2700 locations throughout the UK and Europe. They are seeking to recruit a Service Desk Analyst to join their growing team. PURPOSE OF ROLE: To provide assistance to all Head Office and Site based staff in a professional and customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: Record ...

Service Desk Analyst - 1st Line - Huddersfield Service Desk Analyst/1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or IT support role is required by a leading company in central Huddersfield In this role … team by providing an excellent IT support service. Experience required: 6+ months of experience in a similar 1st line IT support/service desk role Working with helpdesk software, MS Office 365, Azure & Windows 10/11 Excellent understanding of various systems and a passion for learning about ...

Site Access Service Desk Analyst Remove barriers. Enable delivery. Keep the network moving. The Site Access Service Desk Analyst sits at the heart of MBNL’s Operational Services organisation, playing a vital role in improving site accessibility across the network. Reporting directly … suppliers, landlords, internal teams, and shareholders to manage access end-to-end, using strong incident management discipline and a continuous improvement mindset to protect service availability and customer outcomes. Why this role matters Access is foundational. When access fails, everything slows down—customers, suppliers, and the network all feel ...

Service Desk Analyst - 1st/2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first … deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st/2nd Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises ...

Service Desk Analyst Location: Epsom | Hybrid (3 days office/2 days home) Hours: Shift rota between 7am-6pm Mon-Fri + occasional weekends ( Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver … thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st/2nd Line Support Analyst to join their friendly team, supporting colleagues across ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line … support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude ...

summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion … will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post ...

Role: Service Desk Engineer Location: Hereford, Herefordshire (on-site) Salary: Up to £32,000 per annum + benefits Benefits: Competitive package, training & development, supportive team Our client, a leading IT support and managed services provider in Hereford , is recruiting a Service Desk Engineer to join their …/security tools and business support systems . This is a hands-on role supporting clients’ IT environments, resolving technical issues, and ensuring excellent service delivery. What you’ll do Provide first and second-line technical support to business users via phone, email and remote tools Diagnose and resolve ...

Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment click apply for full ...

Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line … support on an IT Service Desk to become a service desk lead mentoring one member of the team click apply for full job details ...

both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced … service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. ...

Role: Service Desk Analyst (BTS) Location: South London/Hybrid Salary: £36,000 - £43,000 Are you an experienced IT support professional looking to step into a highly regulated, fast-paced environment where customer service and technical excellence go hand in hand? This hybrid role combines … line services) across a dynamic financial services organisation. What You'll Be Doing Acting as first point of contact for IT Incidents and Service Requests. Logging, categorising and managing tickets via the ITSM tool in line with SLAs. Supporting Windows 11, Microsoft 365, Active Directory and SCCM environments. Troubleshooting ...

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors … Maintain accurate documentation and ticketing records Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience Minimum 4 years’ experience in a senior Service Desk or Operations role Strong IBM i (Power i) expertise in enterprise environments Experience with IBM i OS, BRMS, work & performance management Knowledge ...

looking for a Service Desk Analyst to act as first point of contact for all university stakeholders. You will be working in a collaborative environment supporting a highly diverse range of customers including staff, students and associate members. We are interested in hearing from candidates … demonstrate excellent customer service from a previous service desk environment click apply for full job details ...

leader in their field - based in brand new state of the art offices right next to Buckshaw Parkway train station. Hybrid working. Tier 1 Service Desk Support Analyst . Youll be joining a service desk team based in Chorley within modern open plan offices … calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk you will naturally be upskilled to give you the knowledge to further expand your technical ability. The role provides a great opportunity for career progression ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely … email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ...

currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal … M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills ...