1 to 25 of 42 Permanent Service Desk Analyst Jobs in the UK

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/ ...

services, energy and health. We use powerful analytics fused with human expertise to shape a more positive future. We're recruiting for a Senior Service Desk Analyst. This is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future … promise of AI and automation. As LCP's Service Desk embarks on this transformative journey, the Senior Service Desk analyst will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates ...

Offer - For more information please see the benefits section on our website Contractual hours 37 Basis Permanent Job category/type ICT Attachments Senior Service Desk Analyst JD.pdf Senior Service Desk Analyst PS.pdf SDC V&B application & interview guidance 2023.pdf Are you an experienced … professional who enjoys solving problems, supporting colleagues, and delivering excellent customer service? If so, we'd love to hear from you. We're looking for a Senior Service Desk Analyst to join our friendly and supportive ICT team at Stroud District Council. This is an exciting ...

Service Desk Analyst/2nd Line/1st Line/Microsoft/O365/Contract/Inside IR35/3 month/Kingston-Upon-Thames/Onsite/Hybrid We are currently looking for a 2nd Line Support Analyst to join a busy environment … Office-related issues Escalate more complex technical issues where required Work effectively within a high-volume support environment Provide a professional and customer-focused service to users Prioritise and manage tickets effectively in line with agreed processes Support the wider IT team with day-to-day technical requirements ...

Line IT Support Engineer/Service Desk Analyst | Salary: £30k + excellent benefits | Caerphilly area | Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer/Service Desk Analyst to join … services team in Basingstoke. This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast-paced environment. You’ll provide front-line ...

title: Service Desk Analyst Location: Nottingham Salary: £27,000 per annum Shift pattern: 4 days on, 4 days off, working 07:00–19:00 Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee … Quarter, Employee Referral program and many more. Passionate about technology and helping people? As an Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, technology ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst Join us and help keep our people connected We're looking for a talented Service Desk Analyst … join our IT team and provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. This is an excellent opportunity for an experienced ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams, IT service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training ...

summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands … busy hospital services across Guildford and the surrounding areas.Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line technical support issues. Duties primarily include the logging, triaging and progressing of calls right ...

seeking a proactive and customer-focused Service Desk Analyst to join our growing IT team. This position is ideal for someone who has already gained around 2 IT support or service desk environment and is looking to further develop their technical skills through a recognised … apprenticeship programme. As part of the IT Service Desk team, you will provide first-to-second-line technical support to users across the organisation, helping to troubleshoot and resolve hardware, software, and account-related issues. You will work closely with experienced IT professionals, gaining exposure to a wide ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across ...

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst/First Line Support Technician to join … from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week). As the IT Service Desk Analyst you will be responsible for: Serving as the first point of contact for users seeking technical assistance over the phone ...

Service Desk Analyst Permanent Stanley £29,000 Overview We're looking for a proactive IT Service Desk Analyst to provide first and second-line technical support, resolve incidents, and help deliver reliable, high-quality IT services across the organisation. Key Responsibilities Provide desktop, hardware … software and user support. Troubleshoot and resolve technical issues, escalating where necessary. Manage IT assets and device deployments. Support service improvements, projects and technology rollouts. Maintain accurate service records and documentation. Work collaboratively to deliver excellent customer service. What We're Looking For Experience in an IT support ...

Service Desk Analyst Local authority | Hybrid Working £18.48 PAYE/£20.77 umbrella per hour Immediate Start | Ongoing Temporary Contract We are recruiting for an experienced ICT Service Desk Analyst to join a busy local authority ICT team in Oxford. You will provide … line support to council staff, resolving technical issues, logging and managing incidents, and ensuring excellent customer service across ICT systems and applications. Key Duties Provide 1st and 2nd line IT support via phone, email and service portal. Log and manage incidents and service requests in line with ...

Service Desk Analyst x4 - Inverness Inverness (onsite 5 days per week) Up to £32,000 + shift allowance Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off. We are seeking an experienced Service Desk Analyst to join a fast … oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout ...

## **Job Description****Are you looking for your next opportunity?** Sompo has a unique opportunity for a **Service Desk Analyst II** to join our **End User Support Services** Desktop Support team.This role will be responsible for working tickets assigned from our ITSM tool (Incidents & Service Requests … develop long lasting careers. **Our business, your impact, our opportunity:****What you’ll be doing:*** Monitor and manage tickets, Resolving Incidents and Fulfilling Service Requests* Analyse moderate to complex issues and take action to resolve, or route tickets to other IT resolver teams when necessary* Build: Pre-stage, Image ...

effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers … line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs). Deliver support to users via telephone, email, remote ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong … troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have ...

Line Service Desk Analyst Location: Wool, Dorset - 5 days onsite Salary: Up to £37,000 per annum Type: Permanent Start Date: Flexible - all start dates considered We're looking for a 2nd Line Service Desk Analyst to join the existing team … Power BI Escalating issues where appropriate and taking ownership through to resolution Attending CAB meetings when required Maintaining strong customer relationships and providing excellent service About You We're looking for someone with previous 2nd-line IT support experience , strong Microsoft knowledge and excellent customer service skills. Experience ...

Methods Business and Digital Technology Limited in Leeds is seeking a Principal Service Desk Analyst to drive advanced problem resolution across the IT environment, coordinating with internal and external resources and leading service desk projects. You will mentor junior analysts, deputise for the Service Desk Manager during peak periods, and ensure timely responses to incidents while maintaining SLA awareness and high customer satisfaction. #J-18808-Ljbffr ...

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst/First Line Support Technician to join ...

recruiter directly. Deliver exceptional IT support at a world-leading business school The Role London Business School are looking for a customer-focused Service Desk Analyst to join our Technology team and provide high-quality first-line support to our School community. This is an exciting opportunity … someone who enjoys helping people, solving problems and working in a fast-paced service environment. You will provide support to the LBS community, including faculty, students, staff, visitors, executive participants and alumni. You will support incoming queries to the Service Desk via phone, email, ticket or walk ...

Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future's promise of AI and automation, driving improvements while maintaining a human touch. … content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery. #J-18808-Ljbffr ...