1 to 25 of 77 Permanent Service Desk Analyst Jobs in the UK

summary Service Desk Analyst The Service Desk is the single point of contact for all Digital related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact … Trust within agreed service levels and clinical/business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests. Other teams in the Digital ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution ...

Support Engineer/Service Desk Analyst Join a customer-focused IT support team delivering remote and on-site technical support across Microsoft 365, end-user devices and service desk requests. This opportunity suits someone with customer-facing IT support experience, strong troubleshooting skills … full driving licence. If youve also worked in the following roles, wed also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer SALARY ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/ ...

services, energy and health. We use powerful analytics fused with human expertise to shape a more positive future. We're recruiting for a Senior Service Desk Analyst. This is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future … promise of AI and automation. As LCP's Service Desk embarks on this transformative journey, the Senior Service Desk analyst will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates ...

Lead Service Desk Analyst Bath, UK Employees work in a hybrid mode 4 Days on site with option of 1 day remote Full-time Department: Information Technology Job Description Join us as a Lead Service Desk Analyst, where youll play a key role … supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, youll combine hands ...

Support Engineer/Service Desk Analyst Join a friendly, forward-thinking IT team supporting managed-service clients across the UK. This customer-focused opportunity suits someone experienced with Windows Desktop, Microsoft 365, Active Directory and ticket-led technical support. If youve also worked in the following … roles, wed also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Helpdesk Analyst Successful candidates can expect 25 days holiday plus bank holidays, training ...

Service Desk Analyst/2nd Line/1st Line/Microsoft/O365/Contract/Inside IR35/3 month/Kingston-Upon-Thames/Onsite/Hybrid We are currently looking for a 2nd Line Support Analyst to join a busy environment … Office-related issues Escalate more complex technical issues where required Work effectively within a high-volume support environment Provide a professional and customer-focused service to users Prioritise and manage tickets effectively in line with agreed processes Support the wider IT team with day-to-day technical requirements ...

Line IT Support Engineer/Service Desk Analyst | Salary: £30k + excellent benefits | Caerphilly area | Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer/Service Desk Analyst to join … services team in Basingstoke. This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast-paced environment. You’ll provide front-line ...

title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology … helping people? As an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/At XMA, our people are at the heart of everything we do. ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst Join us and help keep our people connected We're looking for a talented Service Desk Analyst … join our IT team and provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. This is an excellent opportunity for an experienced ...

Service Desk Analyst (Service Desk, Engineer, Analyst, 1st Line, 2nd Line, AD, Active Directory, Win, Windows, Helpdesk) - Permanent - Coventry Search IT are currently looking for a Service Desk Analyst on a permanent basis for one of our fast growing global businesses … Coventry. Location: Coventry Salary: £23,000 per annum Skills/requirements for the Service Desk Analyst are: Previous experience in click apply for full job details ...

Service Desk Analyst Location: Neath, Wales Salary: £25,500 Marston Holdings' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions … support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real time data with cleantech technologies. About the role Our Service Desk team keeps VidAlert's services running smoothly and our customers supported. As a Service Desk Analyst ...

Title: IT Service Desk Analyst Customer Service Focus Job Type: Full-time - 6 Months Initially Working Pattern: Hybrid 2 days office-based, 3 days from home Start Date: ASAP We are recruiting an IT Service Desk Analyst to join a friendly and supportive … Service Desk team. This role sits within a structured IT support environment but is primarily focused on service delivery and user experience. Previous IT experience is not essential what matters is your ability to communicate clearly, manage multiple queries, and provide a professional and approachable service. ...

Role: Senior Service Desk Analyst (2nd Line)Location: Leicester, UK (Hybrid) About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across ...

Service Desk Analyst (Service Desk, Engineer, Law Firm, InTune, BigHand, iManage, Analyst, 1st Line, 2nd Line, AD, Active Directory, Win, Windows, Helpdesk, Inside IR35) - Contract - Remote Charles Simon Associates are currently looking for a Service Desk Analyst on a contract basis ...

recruiting for a Senior Service Desk Analyst - Customer Based role. The CAE Customer Based Senior Service Desk Analyst provides onsite support to one of CAE's key customers. Whilst primarily based out of the Customer's London-Based HQ the Customer Based Senior Service Desk Analyst may be required to travel to other locations on an ad-hoc basis click apply for full job details ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with … experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer servi click apply for full job details ...

Service Desk Analyst x4 - Inverness Inverness (onsite 5 days per week) Up to £32,000 + shift allowance Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off. We are seeking an experienced Service Desk Analyst to join a fast … oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout ...

Service Desk Analyst - £19,500 - £20,000 - Derbyshire Microsoft Windows, Active Directory, MS Office, Outlook, SLA's, Service Desk - ITIL Well known Organisation are currently seeking an IT Service Desk Analyst to provide phone based IT support for all end users including ...

## **Job Description****Are you looking for your next opportunity?** Sompo has a unique opportunity for a **Service Desk Analyst II** to join our **End User Support Services** Desktop Support team.This role will be responsible for working tickets assigned from our ITSM tool (Incidents & Service Requests … develop long lasting careers. **Our business, your impact, our opportunity:****What you’ll be doing:*** Monitor and manage tickets, Resolving Incidents and Fulfilling Service Requests* Analyse moderate to complex issues and take action to resolve, or route tickets to other IT resolver teams when necessary* Build: Pre-stage, Image ...

effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers … line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs). Deliver support to users via telephone, email, remote ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong … troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have ...