1 to 25 of 25 Permanent Service Desk Analyst Jobs in the UK with Remote Work Options

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so… We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified … and implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with more »

where everyone feels welcome and supported. If you require any reasonable adjustments during the application process, please let us know. What would you do? Service Desk Analyst Primary Skills Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in … English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the development and … issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or more »

and services enables these organisations to deliver remarkable financial services to their clients. Job Description Sopra Banking Software is recruiting for a Customer Support Analyst to join a professional and expanding team. This is a pivotal customer liaison role within our organisation; understanding customer requirements and delivering service … and changes for our internal and external customers. This is accompanied with the continuous incident monitoring and escalation of potential breaches to the Customer Service Managers and Operational Managers. Main Accountabilities. Recording of customer incidents, problems and change requests within the appropriate helpdesk systems. Listening to the customer and … Once were back in SLA Provide feedback to customers on progress of incidents, problems or changes requested on a committed basis. Monitoring incidents against service level and provide warning and escalation of any pending service level breaches to the appropriate internal personnel. Provide regular internal management information as more »

Service Desk Analyst (1st Line) Bedford (Hybrid) £25,217.20 per annum Permanent Full time (37 hours per week) Our residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide … them with excellent customer service and maintaining our role as a responsible landlord. We are currently looking for an experienced Service Desk Analyst to join our close knit 1st line team, primarily based in our vibrant Head Office in Bedford.?This role is hybrid working with … applications are submitted as soon as possible. We will always consider applications where flexibility is needed and we are still able to provide outstanding service to our customers. more »

Service Desk Analyst Location: Hybrid/Cambridge (3 days in the office) Salary: Circa £25k Reporting to: Service Delivery Manager Overview Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in … the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects. Responsibilities Provide first-line technical support to the firm's users, including occasional site visits. Ensure day-to … Produce high standard documentation, such as user guides and technical procedures. Contribute to maintaining inventories, hardware, and software provisioning. Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary. Work with the team to maintain excellent cyber security standards. Maintain stock levels more »

Service Desk Analyst Location: Hybrid/Cambridge (3 days in the office) Salary: Circa £25k Reporting to: Service Delivery Manager Overview Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in … the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects. Responsibilities Provide first-line technical support to the firm's users, including occasional site visits. Ensure day-to … Produce high standard documentation, such as user guides and technical procedures. Contribute to maintaining inventories, hardware, and software provisioning. Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary. Work with the team to maintain excellent cyber security standards. Maintain stock levels more »

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front … line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation. As Service Desk embarks on a transformative journey, you’ll be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. Experience within AI and Chat GPT. more »

Joining this forward-thinking, fast growing organisation means being part of a team that embraces innovation, sustainability, and continuous improvement. We are seeking a Service Desk Analyst to join our team. Key responsibilities include managing Incidents and Requests, ensuring accurate documentation, coordinating with resolver groups, and maintaining … including weekends and nights. Hybrid working may be available after the training period. Must be SC Cleared or SC Clearable Desired Skills and Experience Service Desk Analyst ITIL Foundation Certificate more »

Are you… A naturally helpful person with a passion for customer service? Highly organised, with a methodical approach to solving problems? Able to work independently and collectively? Able to communicate to the highest standards and explain technical concepts to technical and non-technical people? If you are eager to … work collaboratively across multiple teams delivering an exceptional customer experience, this could be the role for you! The role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks … will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate and analyse incidents requiring support Complete a variety of service requests raised by customers Ensure that the Service Desk team achieves internal targets and standards defined in more »

Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary … are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits … and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical more »

Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of more »

Service Desk Analyst Full-time, permanent Location: Romford, Havering (hybrid but full-time presence in the office is required for the training period) Benefits include: A competitive compensation package 25 days holiday (+ public holidays) 2 external professional training courses per year (taken during work days) Private … company and team events Excellent pension plan (employee contributes 5% and employer contributes 10%) The role in a nutshell: We are seeking a talented Service Desk Analyst who thrives on resolving complex support requests. As a Service Desk Analyst , you will collaborate closely with … will have: Degree in a STEM subject preferred but not essential. Critical thinking skills, attention to detail, and follow-through. Excellent communication and customer-service abilities. Ability to thrive in a fast-paced environment. Technical competencies in SQL Server Manager, XML or JSON, and the Microsoft suite. Preferred technical more »

Job Title : Service Desk Analyst Location : Farringdon Hybrid but at least 3 days in the office £40,000 - £45,000 + Company Benefits A great opportunity has opened for a Service Desk Analyst to provide essential technical support to colleagues, with a focus on … hardware problems. Remote support will be provided through tools like Landesk and Team Viewer, and you’ll be responsible for managing support tickets via Service NOW. You’ll also assist with tasks such as onboarding and offboarding staff and work closely with other teams to resolve technical challenges. What … we’re looking for : 2-4 years of experience in IT support within an enterprise environment Knowledge of Windows 10 troubleshooting, Active Directory, and Service NOW Ability to communicate technical information clearly over the phone Strong problem-solving skills and a proactive, customer-focused approach IT certifications like CompTIA more »

workplace where everyone feels welcome and supported. If you require any reasonable adjustments during the application process, please let us know.What would you do?Service Desk AnalystPrimary SkillsGraduate with Minimum 3+ years of experience in service DeskExcellent communication and conversation skills in English with a Versant Score … of 70Good Knowledge of Incident, Change and Problem ManagementManage Service Desk activities, including:Owning overall responsibility for Incident and Service Request process handling on the Service DeskLiaise with the Service ManagerHelp with the development and issuance of Service Desk Operational ReportsLiaise with the … designated Change lead as requestedLogging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etcTriage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priorityTrack the incidents/service more »

keen on your kip, we think Dreams could be the perfect place for you. Dreams. Love your job. We`re looking for a new Service Desk Analyst to join our Technology team based in Loudwater, Buckinghamshire. In this role, being the `face and voice` of our Technology … department you will be at the forefront of meeting all our colleagues needs and requirements. You will be managing their service requests and incidents and keeping our customers constantly updated with the latest updates on their requests. Our customers are our primary focus, and you will be a major … to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day... - Ensure all Service Desk contacts are logged, acknowledged, and resolved in an efficient manner by taking ownership and ensuring resolution within set measures/KPI`s. more »

Service Desk Analyst Our client is urgently looking for an experienced Service Desk Analyst to join their team on a permanent basis. Please note, the role is on-site for the duration of the probationary period. Once passed, there will be 1 day each … health cover, training & development, discounts, a truly fun and friendly team, free parking, the opportunity to move up the ladder and many more perks! Service Desk Analyst – Key Skills: 3+ years in a Service Desk/Cloud Service Desk environment 2nd Line Support … beneficial Good experience with O365 (Exchange, Outlook, Teams) etc Microsoft Cloud Fundamentals Certificates, such as AZ-900 Microsoft Azure is very nice to have Service Desk Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and more »

Service Desk Analyst - Contract Overall ambition of the role: Reporting into their Service Team Leader, the Service Desk Analyst will be responsible for delivering best in class support to all Nando’s UK, Group, Grocery and Yellowoods users. In order to be successful … will drop to 3 days a week onsite and 2 days WFH). Key Responsibilities: Operational Management · Responsible for logging all contact with the Service Desk (telephone, self-service, chat function, direct approach and Email), and to ensure courteous, timely, and effective resolution of issues and requests … Working on the creation of knowledge base articles, aiming to increase in-house Service Desk knowledge and answering frequently asked questions from our users · Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. ·Responsible for more »

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working once Experience: 4 years in similar role (MSP Experience Highley Desirable) Driving licence and own vehicle Salary … ticket management system Update the internal knowledgebase with issue resolution details Mentor and assist junior team members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred more »

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working once Experience: 4 years in similar role (MSP Experience Highley Desirable) Driving licence and own vehicle Salary … ticket management system Update the internal knowledgebase with issue resolution details Mentor and assist junior team members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred more »

Are You A Tech Troubleshooter Extraordinaire?! If so look no further! We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. Marston Holdings are continually expanding, and part of our growth is our Technology side … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified … and implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with more »

Do you have exceptional customer care skills? This is an ideal opportunity for a bright, articulate IT Service Desk Analyst, looking to progress their career with a forward-thinking IT helpdesk company. IT HELPDESK/1 st LINE TECHNICAL SUPPORT ENGINEER/IT SUPPORT TECHNICIAN LOCATION: Office … . Paid a day in full. As a personable IT Support Advisor, you will be the first point of contact between users and the Service desk team, providing 1 st line IT support to users, predominantly within the Hotel and Leisure industry. Your varied role will include: Providing … may be searching for IT jobs such as IT Support Technician, IT Support Engineer, 1st Line Helpdesk Engineer, 1 st Line Helpdesk Support, IT Service-desk Analyst, IT Helpdesk Technician, Customer Support Analyst or similar. If you are looking IT Support jobs in Kent, click APPLY more »

Your new company Service Desk Analyst is required on a permanent basis to join a reputable and growing public sector organisation based in Leeds to provide 1st line support and customer service on a wide range of technical issues on a busy service desk. Your … new role As a Service Desk Analyst, you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, in person and via remote support tools. You will be required to … and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills across Microsoft technology including Office Any IT Certifications would be desirable but not essential Willingness to more »

Senior Service Desk Analyst | Nottingham (Hybrid) | Up to £30,000 | Windows | O365 | AD | PowerShell | Networking The Company They are at the forefront of the Entertainment industry and their platform is a pivotal link between fans and entertainers. They are going from strength to strength and following a … and the US, with the UK office being the HQ for the EMEA function. The Role You'll be part of a high-performing service desk with around 10 other Engineers. They are non-tiered so you'll get stuck into everything from basic password resets to in … Cisco Group Policy SCCM Desirables PowerShell SCOM Intune WDS/MDT Windows Servers Interviews commence immediately so please don't hesitate to apply! Senior Service Desk Analyst | Nottingham (Hybrid) | Up to £30,000 | Windows | O365 | AD | PowerShell | Networking Oscar Associates (UK) Limited is acting as an Employment more »

Service Desk Analyst, Microsoft Troubleshooting, M365, Salisbury, On-Site Service Desk Analyst required to work for a Professional Services business based in Salisbury. This is not a remote, nor hybrid. It will be based on site and you may work from home on the … odd, exceptional occasion. We need someone who is a very experienced Microsoft Stack Service Desk Analyst with solid experience within: M365 Active Directory SaaS PaaS Some Networking knowledge Ability to take on some Second Line queries on occasions, but mainly dealing with a 3 rd party organisation more »