17 of 17 Permanent Service Desk Manager Jobs in the UK

Service Desk Manager Egham £50,000£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking … driven and highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities ...

Role: Service Desk Manager Location: Blackburn (Hybrid Working) Salary: £45,000 (depending on experience) A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This … fantastic opportunity for someone with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence. You’ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively ...

commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients rely on us to support business - critical environments where service quality, reliability, and professionalism are non - negotiable . As we continue to grow across the UK and internationally, having a high - performing , well … service desk is central to delivering an excellent customer experience. This role sits at the heart of our operations leading the service desk function, ensuring consistent service delivery, driving continuous improvement, and acting as a key point of contact between customers, engineers, and the wider ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles and is now ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with ...

Service Desk Manager – MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced … Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you’re an experienced Service ...

Infrastructure & IT Service Desk Manager Do you have experience of working in a technology management role We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation. … Position: SIT67 Infrastructure & IT Service Desk Manager Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings. Hours: Full-time, 35 hours per week Salary: Circa £45,100 per annum Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team … days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major ...

Service Desk Supervisor/Manager Location: Stevenage Contract: Full-Time, 12-month Fixed Term Contract Start Date: Ideally within the next 4–6 weeks My client is seeking an experienced Service Desk Supervisor/Manager to lead their Service Desk function … month fixed-term basis. This role is crucial for maintaining high standards of service delivery and effective management of their service operations. Day-to-Day of the Role: Provide day-to-day supervision and support to the Service Desk team, ensuring hands-on involvement in operations. ...

Group Service Desk Manager We're looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk , within a 3-Star SDI-accredited, customer-led environment . This is a senior leadership … role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team of Team Leads and Analysts Own Major Incident Management , acting ...

Service Desk Manager/Desktop Support Manager £60k Package, London Bench IT are looking to onboard a Service Desk Manager/Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site … below; Day to Day team management and resource scheduling of 1st and 2nd support teams. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high ...

Service Desk Manager – Lead the team. Raise the standards. Build something better £40,000 – £50,000 | Bedford (4 days onsite) | MSP Environment Some Service Desk Manager roles are about keeping things ticking over. This one is about taking a good service desk … there’s still plenty of opportunity to tighten things up, improve quality, and develop the people around you. If you’re the kind of manager who enjoys coaching others, improving processes, and raising standards, this could be a brilliant fit. What’s in it for you? Salary ...

Role: Service Desk Manager Location: London | Hybrid working Salary: £ + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, income protection Our client, a leading technology and connectivity organisation, is hiring a Service Desk Manager to lead the delivery … shape operational excellence, improve customer experience, and lead a high-performing support function within a fast-growing environment. What you’ll do Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee ...

Group Service Desk Manager We're looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk , within a 3-Star SDI-accredited, customer-led environment . This is a senior leadership … role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 Europe click apply for full job details ...

Service Desk Lead/Manager Trafford Park | On-site | £40,000 + benefits | Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover … that changes your career. Whats in it for you? Step into a leadership role without needing years of management experience Own and shape the Service Desk function from the ground up Work directly with a forward-thinking Head of Technology and fractional CIO Get exposure to IT transformation ...

Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working … closely with stakeholders to ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies ...

Service Desk Lead/Manager Trafford Park On-site £40,000 + benefits Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover ...

Company Profile Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and ...