Service Desk Manager Jobs

Service Desk Manager
UK

The median Service Desk Manager salary in the UK is £55,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 639 787 831
Rank change year-on-year +148 +44 +234
Permanent jobs requiring a Service Desk Manager 70 125 131
As % of all permanent jobs advertised in the UK 0.13% 0.12% 0.13%
As % of the Job Titles category 0.14% 0.13% 0.15%
Number of salaries quoted 56 102 121
10th Percentile £37,500 £32,500 £37,500
25th Percentile £46,250 £41,250 £41,750
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -
75th Percentile £60,625 £63,625 £60,000
90th Percentile £70,000 £77,500 £72,500
UK excluding London median annual salary £52,250 £48,000 £47,500
% change year-on-year +8.85% +1.05% +5.56%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,066 97,923 88,829
% of permanent jobs with a recognized job title 90.36% 94.81% 91.43%
Number of salaries quoted 26,124 69,761 56,179
10th Percentile £28,750 £28,500 £32,500
25th Percentile £40,750 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £51,000 £50,000 £53,500
% change year-on-year +2.00% -6.54% +6.63%

Service Desk Manager
Job Vacancy Trend

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Manager.

Salary trend for Service Desk Manager in the UK

Service Desk Manager
Salary Histogram

Salary distribution for jobs citing Service Desk Manager over the 6 months to 30 May 2025.

Salary histogram for Service Desk Manager in the UK

Service Desk Manager
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +110 69 £55,000 +4.76% 21
UK excluding London +158 51 £52,250 +8.85% 19
South East +102 27 £53,500 -14.40% 9
Work from Home +106 18 £60,000 - 10
London +95 18 £62,500 -3.85% 4
North of England +35 11 £52,500 +9.38% 5
Midlands +88 9 £50,000 +58.73% 3
North West +5 6 £52,500 +16.67% 5
East Midlands +47 5 £52,500 +66.67% 2
West Midlands +61 4 £47,500 -15.18% 1
South West +82 3 £47,500 +5.56% 2
Yorkshire +45 3 £62,500 +27.55%
North East - 2 £29,250 -
East of England +42 1 - -

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Manager in the job title.

1 48 (68.57%) ITIL
2 37 (52.86%) Service Delivery
3 31 (44.29%) Social Skills
4 30 (42.86%) Microsoft
5 29 (41.43%) ITSM
5 29 (41.43%) Microsoft 365
6 22 (31.43%) Customer Service
7 20 (28.57%) Azure
7 20 (28.57%) Continuous Improvement
8 19 (27.14%) Incident Management
9 18 (25.71%) Service Management
9 18 (25.71%) Problem-Solving
10 17 (24.29%) Windows
11 15 (21.43%) SLA
11 15 (21.43%) ITIL Certification
11 15 (21.43%) Problem Management
11 15 (21.43%) Process Improvement
11 15 (21.43%) Mentoring
12 13 (18.57%) Coaching
12 13 (18.57%) Degree
13 11 (15.71%) Asset Management
13 11 (15.71%) Active Directory
14 10 (14.29%) Microsoft Office
15 9 (12.86%) Information Security
15 9 (12.86%) Change Management
15 9 (12.86%) AWS
15 9 (12.86%) People Management
15 9 (12.86%) Customer-Centricity
15 9 (12.86%) Onboarding
16 8 (11.43%) Inclusion and Diversity

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.00%) IIS
2 2 (2.86%) SharePoint
3 1 (1.43%) Microsoft Exchange
Applications
1 10 (14.29%) Microsoft Office
Business Applications
1 1 (1.43%) Magento
1 1 (1.43%) Payment Gateway
Cloud Services
1 29 (41.43%) Microsoft 365
2 20 (28.57%) Azure
3 9 (12.86%) AWS
4 7 (10.00%) SaaS
5 1 (1.43%) GCP
5 1 (1.43%) Google Workspace
5 1 (1.43%) Stripe
Communications & Networking
1 4 (5.71%) VLAN
1 4 (5.71%) VoIP
2 3 (4.29%) Network Security
3 1 (1.43%) DHCP
3 1 (1.43%) DNS
3 1 (1.43%) Firewall
3 1 (1.43%) SSL
3 1 (1.43%) TCP/IP
3 1 (1.43%) VPN
Database & Business Intelligence
1 7 (10.00%) SQL Server
2 1 (1.43%) Redis
Development Applications
1 5 (7.14%) JIRA
General
1 31 (44.29%) Social Skills
2 8 (11.43%) Inclusion and Diversity
3 7 (10.00%) Law
4 6 (8.57%) Finance
5 5 (7.14%) Analytical Skills
6 4 (5.71%) Legal
6 4 (5.71%) Retail
7 3 (4.29%) Telecoms
8 2 (2.86%) Organisational Skills
9 1 (1.43%) Marketing
9 1 (1.43%) Presentation Skills
9 1 (1.43%) Public Sector
Libraries, Frameworks & Software Standards
1 7 (10.00%) .NET
2 1 (1.43%) Middleware
2 1 (1.43%) Web Services
Miscellaneous
1 9 (12.86%) Onboarding
2 8 (11.43%) Management Information System
2 8 (11.43%) Private Cloud
3 7 (10.00%) Client/Server
4 4 (5.71%) CCTV
5 2 (2.86%) iPhone
6 1 (1.43%) Data Protection Act
6 1 (1.43%) Driving Licence
6 1 (1.43%) Self-Motivation
Operating Systems
1 17 (24.29%) Windows
2 8 (11.43%) Windows 10
3 6 (8.57%) Mac OS
4 1 (1.43%) Linux
4 1 (1.43%) Windows Server
Processes & Methodologies
1 48 (68.57%) ITIL
2 37 (52.86%) Service Delivery
3 29 (41.43%) ITSM
4 22 (31.43%) Customer Service
5 20 (28.57%) Continuous Improvement
6 19 (27.14%) Incident Management
7 18 (25.71%) Problem-Solving
7 18 (25.71%) Service Management
8 15 (21.43%) Mentoring
8 15 (21.43%) Problem Management
8 15 (21.43%) Process Improvement
9 13 (18.57%) Coaching
10 11 (15.71%) Asset Management
11 9 (12.86%) Change Management
11 9 (12.86%) Customer-Centricity
11 9 (12.86%) Information Security
11 9 (12.86%) People Management
12 8 (11.43%) Configuration Management
13 7 (10.00%) Information Security Management
13 7 (10.00%) Security Management
Programming Languages
1 2 (2.86%) SQL
2 1 (1.43%) PHP
2 1 (1.43%) PowerShell
Qualifications
1 15 (21.43%) ITIL Certification
2 13 (18.57%) Degree
3 5 (7.14%) Azure Certification
4 1 (1.43%) Computer Science Degree
4 1 (1.43%) ITIL Foundation Certificate
4 1 (1.43%) PMI Certification
4 1 (1.43%) PMP
Quality Assurance & Compliance
1 15 (21.43%) SLA
2 4 (5.71%) ISO/IEC 27001
3 2 (2.86%) QA
System Software
1 11 (15.71%) Active Directory
2 1 (1.43%) Varnish
Vendors
1 30 (42.86%) Microsoft
2 7 (10.00%) Oracle
3 5 (7.14%) Cisco
3 5 (7.14%) ServiceNow
4 3 (4.29%) Apple
5 2 (2.86%) Google
5 2 (2.86%) Intapp
5 2 (2.86%) Sun
6 1 (1.43%) Adobe
6 1 (1.43%) Freshdesk
6 1 (1.43%) Meraki
6 1 (1.43%) PayPal