1 to 25 of 174 Permanent Support Analyst Jobs in the UK

provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. The Practice Support Analyst is an integral part of Lathams Practice Support Services team. This role will be responsible for providing a high level of … support in the areas of litigation and transactional matters supported by the Practice Support Services (PSS) team within the Technology department, while working on technical projects of varying degrees of complexity, ensuring those projects are completed on time and within specifications. This role will be located in either more »

Primarily an Application Support role, you will be part of a team who are responsible for the ongoing support and development of the firm's legal applications, website, client facing extranets, internal intranet and reporting services. The successful candidate will hold responsibility for the support of our … existing legal case management systems, however wider support tasks covering all the areas covered by the team will also fall within your remit. Experience of 2nd line support within a professional services environment and an aptitude for IT is critical. With the ongoing support of experienced team … IT skills. We operate hybrid working practices with time split between our office in Chandlers Ford - and remote/home working. Key Responsibilities Provide support and maintenance of our legal case management systems and web presence. Actively monitor and manage support calls assigned to the IT Applications team more »

IT Support Analyst Southampton - Office based £25,000 to £30,000 plus benefits This is a great opportunity for an IT Support Engineer to join an growing business supporting the company's internal users on a range of technical issues. The company are looking for a skilled … IT Support Engineer to become part of their team supporting users of the company's IT systems, applications and infrastructure. This... more »

We are looking for skilled and experienced individual to join our Digital team as a Systems Support Analyst. Responsibilities Overseeing the development of software products and applications. Eliciting and briefing functional requirements through process mapping. Ensuring systems are operating within business standards. Contributing to systems planning, budgeting, and overall … projects. Establishing key performance indicators. Analysing project and systems data, producing insights to optimize performance. Identifying problems and shortfalls and proposing solutions. Providing operational support such as liaising with stakeholders, tracking timelines, etc. Preparing, reviewing, and maintaining systems documentation and reports. Maintaining systems contracts and financials. Qualifications Degree in more »

Business Application Support Analyst Location: Home/City of London Department: Business Application Support and Service Desk About the Role: Join a dynamic team as a Business Application Support Analyst, providing crucial 1st and 2nd line support for various application systems. You'll manage … change requests and be integral to strategic growth and acquisition application integrations. Key Responsibilities: Provide 1st and 2nd line support for selected applications. Manage application support activities: maintenance, administration, testing, and QA. Own the triage process for incidents/problems/change requests. Troubleshoot and resolve application issues more »

Software Support Analyst x 3 - All Levels - Swindon - New £25,000 - £36,000+ Bonus + Benefits A leading organisation in the Swindon area requires a number of IT/Application Support Analysts to join its growing support function. Suitable candidates will have the following: Strong communication more »

French/Français/Graduate/STEM/Mathematics/Support/London/Software/SaaS/Technical Support Are you a French-speaking, recent STEM graduate looking for a long-term career opportunity? Do you love technology? We might have just the right opportunity for you … their business needs Identify and gather ideas for new functionality and services Visit customers to identify opportunities for improved use of the software solutions Support other teams in testing new releases Requirements for the role: Fluent to a native level of French (both written and spoken) Full right to more »

1st Line/Application Support Analyst - Manchester - £38K Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to maintaining uninterrupted service … for their users. In this role, you'll be the main point of contact for their support operations, handling incoming requests and providing first-line support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with … our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with clients. Your responsibilities will also include working closely with the Product Team to log enhancement requests and with the customer success team more »

D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist … with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer … escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the more »

IT Support Analyst Guildford - 100% Onsite - Please do not apply if you aren't able to work onsite 5 days a week Our client is looking for an experienced IT support analyst with a background in working in professional services to provide support for their more »

Applications Support Analyst - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen . As Applications Support Analyst you will deliver support and maintenance for the application portfolio operations and projects, ensuring … maintained in line with product roadmaps and business requirements. If you are a team player, possess excellent communication skills and have undertaken previous Application Support roles we’d love to hear from you. What you’ll do Provide level 1 and level 2 application support and maintenance services … Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio Engagement with 3rd party vendors as part of support and maintenance activities Provide support for onshore and offshore business applications Related hardware accessory (e.g. licence dongles) support and asset management Ensure timely and accurate testing of more »

I am looking to recruit a Business Application Support Analyst - Pegasus for my client who provide ERP services and solutions to SME’s across UK. You will join an established Client Support Team and bring previous experience with the Pegasus opera and payroll as well as passion … support. Salary £40K plus benefits which include 30 days annual leave and employer pension contribution. You will be responsible for providing application/technical support top our clients through our helpdesk, telephone and also email. As a point of contact for all client and enquires, you will be expected … to investigate and resolve client issues. Where necessary, escalate support incidents to other members of the team. Along with a clear talent for problem solving, you will be a fast learner who can quickly diagnose and troubleshoot issues in a fast-paced and dynamic environment. This role presents a more »

With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The … successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain … implementation Assist/lead in the implementation and setup of new systems and extensions to the Company’s systems To initiate and respond to support calls to external Systems Suppliers and Systems Maintainers Assist with internal user relocation, onboarding and offboarding of employees Prepare and develop reports by collecting more »

Application Support Analyst - Insurance, hybrid or fully remote, competitive salary, bonus & benefits KEY SKILLS: Application support experience within the insurance sector Strong communication skills Expertise in finding solutions to complex issues THE ROLE: The Application Support Analyst will act as the 1st line of support … and physical level. You will also implement IT fixes and solutions. THE CANDIDATE: The successful candidate will have 2+ years experience in a application support role with exposure to Acturis. You will have Config/Document build/Workflow experience of Acturis, ability to quickly learn other systems/ more »

Application Support Analyst - London - £70,000 - £80,000 Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. They are looking for a support professional with good more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and more »

Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank Location: Leeds or Edinburgh Contract Type: Contract (permanent afterwards) Day rate: £185 per day Join one of the UK's biggest retail & commercial banks Provide critical IT support for a leading financial institution Demonstrate your excellent … across the business at all levels Our client, a leading retail and commercial bank in the UK, is seeking a fluent German speaking Technology Support Analyst to join their team in Leeds or Edinburgh on a contract basis, which will then switch permanently afterwards. Position Overview The Technology … Support Analyst will play a crucial role in providing critical IT support to the bank's business areas, ensuring minimal disruption to their services by effectively managing and resolving technology issues. Responsibilities Handle critical issues and complaints in a fair and objective manner Collaborate closely with colleagues more »

We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset … technical knowledge across both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated in a timely manner to enable action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but more »

Technical Support Analyst 5 days a week - Wolverhampton Competitive Salary with bonus We are currently looking for an experienced Technical Support Analyst to help provide technical support across an entire IT estate, for a company that are morally green and looking to make an impact … with other IT teams, such as infrastructure, business applications and the data team to resolve complex technical issues and ensure smooth delivery. Document all support activities, including incident details, troubleshooting steps, and resolutions, in the ticketing system Contribute to the development and maintenance of knowledge base articles and support … have experience in the below; 3+ years as 3rd Line/Infrastructure Engineering. 3 years’ significant experience in a 2nd or 3rd line technical support role. Significant experience of working with Windows, macOS and Android, Microsoft Intune, Azure and O365. Proficiency in troubleshooting hardware, software, and network issues. Excellent more »

A Manufacturing client of ours are recruiting an Infor LN Application Support Analyst to join their growing team. This is a newly created fully remote permanent position open to receiving applications across England and Europe providing you are happy to work UK time hours. This is working Mon … . This is paying a negotiable salary of £36,000 - £42,000 per annum depending on relevant skills and experience. This Infor LN Application Support Analyst's responsibilities include but are not limited to: System Maintenance and Support: Provide technical support and troubleshooting assistance to end … educate employees on system functionality, features, and best practices. Empower end-users to maximize their productivity and proficiency in utilizing the ERP system to support business processes. Process Optimization: Analyze existing business processes and workflows to identify opportunities for optimization and automation within the Infor LN ERP system. Recommend more »

My client is looking to recruit a customer support person who can either be entry level or up to 2 years call centre or customer support experience The role centres around supporting a state of the SAAS based system and the level of training on offer is very more »

IT Support Analyst Southampton - Office based £25,000 to £30,000 plus benefits This is a great opportunity for an IT Support Engineer to join an growing business supporting the company's internal users on a range of technical issues. The company are looking for a skilled … IT Support Engineer to become part of their team supporting users of the company's IT systems, applications and infrastructure. This would be an excellent opportunity for a 1st line engineer or service desk engineer looking for a move into a role with more responsibility in a dynamic and … excellent company culture and a starting salary up to £30,000 based on experience. Skill Requirements Active Directory Windows Server Windows 10 Office 365 support Nice to have's Exposure to network support Prior experience in an IT support position If you are looking to be part more »

An outstanding opportunity has arisen for an Application Support Analyst/UAT Tester to join a dynamic and rapidly expanding business based near Ipswich. You will have the chance to join a thriving organisation as we seek to enhance our customer support team. As a Application Support Analyst/UAT Tester, you will play a crucial role in delivering exceptional service to our nationwide customers, responding to support tickets via emails and phone calls, assisting system users with issues, and ensuring effective resolution. Additionally, you will gain experience in User Acceptance Testing (UAT), verifying … for IT, and excellent written and verbal communication skills. Having prior experience supporting logistics software would be beneficial but not essential. Comprehensive training and support will be provided, along with clear opportunities for career progression. more »

Desktop Support Analyst - Warrington - Up to £35k p.a + Benefits and Development! Salary: Up to £35k per annum Location: Warrington - Onsite 3 days a week (Hybrid) A leading organisation in the Warrington area requires a Desktop Support Analyst to join its fantastic growing team. Ideal candidates … will have the following: Proven experience in support: MS Office Suite, Office 365 and Windows 10/11 Excellent interpersonal skills or prior experience in a customer service role Experience with a ticketing system (Desired) Previous 2nd Line support experience Previous Desk Support experience This is an more »

Job Title : Application Support Analyst Location : Shipley Salary : £23,000 - £26,000 per annum Job Type : Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years. Our document management software products have … service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Core Responsibilities: As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a chat system. You … liaison Testing software for end user deployment Creating and maintaining training and knowledge base materials Additional Role Offerings: Opportunities to bridge into 2nd line support Assisting with the Support and administration of the WT production hosted environments Performing software installations of the Watermark software Gain knowledge of data more »