26 to 50 of 179 Permanent Support Analyst Jobs in the UK

Position Name: Customer Support Analyst Permanent Location: Remote - Preferable to be based in Bristol area Skills: Application support experience, SQL, previous experience with TFCloud/Technology Forge Cloud software About Civica: We’re Civica and we make software that helps deliver critical services for citizens all around … of yourself, achieve growth in your career whilst making a real difference to people and communities. Role duties - To provide 1st and 2nd line support to the Civica Property Management’s customer base. To log, monitor, respond, investigate, and provide accurate application guidance on reported incidents and requests for … service. Ensuring support calls are managed in accordance with the impact and urgency and contractual Service Level Agreement, whilst ensuring a high level of customer service throughout. To provide education to the customer base in the form of written Knowledge Base Articles and videos. Skills/Experience required - Educated more »

working with a central London energy trading client who is looking to continue scaling their tech team and are currently searching for multiple Application Support Analysts. Based in Central London, this company offers hybrid working with most employees coming in 3 days a week. This organisation has scaled steadily … from day 1 and have seen people move internally from this team into roles in Management, Business Analysis and Software Development. Responsibilities Provide technical support for IT managed applications Deal with escalations of issues by 3rd line support Ensure changes or releases are managed correctly Log and manage … and communicate with stakeholders. Technical Requirements Previous experience working in a Trading or Front Office Team (ideally within commodities) Strong knowledge of 3rd line support issues Understanding of core trading processes Salary up to £75K + bonus and package. We have interview slots lined up for later this week more »

New York, and Paris. This role is for London. We work in the office 4 days a week, 1 day from home. Responsibilities •Trade support, including daily reconciliations of cash, positions, and trading activity. •Liaising with counterparties and exchanges on daily issues. •Build and maintain automated processes. •Work with more »

IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week An exciting new opportunity has become available for an IT Support Analyst/IT Support Specialist to come on board working for a leading law firm in Guildford on permanent basis Providing a … professional and consistent level of telephone and desk-side support to the Guildford office, and other offices as required Assisting with providing support to the firm by telephone and remote control as required Ensuring all requests are accurately recorded and responded to within a timely manner Assist in … and troubleshooting of multi-functional devices, printers and secure print/cost recovery system Promoting the use of IT to staff Liaising with Technical Support team and third-party maintenance suppliers Imaging and maintaining laptops Deployment and maintenance of mobile devices Administration of the telecoms systems Good knowledge of more »

Applications Support Analyst Wellingborough - hybrid Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to join the team here providing business systems and application support to their end … users and assisting in the continued rollout, support and troubleshooting of their IT Applications and Peripherals. This will also involve supporting other sites throughout the company and may require occasional travel. The role duties are as follows - Provide support for the full complement of the Group’s applications … peripheral tools in a 1st and 2nd line capacity, as a member of the internal team. Be accountable for daily system and application management support activities including health checks, reporting initial diagnosis of issues, resolving such issues. Work collaboratively with the ERP supplier to support and deliver a more »

we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management … providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »

Application Trade Support specialist with a passion for Business Analysis? You'll be working a dual role, leading an OMS implementation project with the goal to improve and implement new features for the new Inhouse OMS system. Post implementation the role will transition to a hybrid role where you … utilise your business analysis skills. Interested in becoming the permanent hire for a key project? Skills we're looking for: Experience of equities application support Experience writing technical specs would be a bonus Experience with requirements gathering to implementation Location: Mayfair (Hybrid working model) Salary more »

We are looking for a friendly and enthusiastic Application Support Analyst to join our support team during an exciting period of growth. This is a challenging and varied role supporting our global client base including some of the largest organisations in the world. We pride ourselves on … building excellent working relationships with our clients and want every client to be an advocate for our software. You will work closely with our Support Manager, customers, colleagues, and partners to maintain the high standards of support our clients have come to expect. If you have a flare … fast learner, this is a fantastic opportunity to join a growing and talented team. Your responsibilities will include: Responding to customer queries through our support portal Collaborating with our internal Development and Consultancy teams Championing customer priorities and driving incidents to closure Producing high-quality documentation and knowledge base more »

1st Line Desktop Support Analyst – City of London - £25,000 - £33,000 Harrington Starr have a 1st Line Desktop Support Analyst opportunity for a Leading Exchange client operating in over 15 European Markets, based in Central London. Our client possesses market-leading technology and innovative rules … for trading which has seen them make waves in the industry. Due to further expansion their tight knit Support team requires additional headcount. Please note this role will require a minimum of 4 days a week onsite. Responsibilities and Duties 1st line desktop, voice and remote access support … laptops, desktops, telephony, and mobile phones. Managing users and groups within Active Directory. Responsible for implementing approved procedures (change control, joiners/leavers, etc.) Support and maintain Microsoft Teams AV equipment (Yealink). Prepare and maintain up to date documentation. Manage relationships and work with vendors to escalate issues more »

Business Application Support Analyst : (Acturis) – Permanent – UK (Mostly remote) We recently partnered with one of the fastest-growing groups of insurance intermediaries in the UK. This group specializes in creating insurance risk solutions and offers a wide range of insurance specializations. They are currently looking for a Business … Application Support Analyst with Acturis experience . You will be part of a team that is an integral part of acquisition application integrations, and responsible for the support/BAU configurations whilst being responsible for the change request cycle. This role comes with the flexibility of working … on a Hybrid basis and ample opportunities for both vertical and horizontal growth. You as the Business Application Support Analyst , you will initially support Acturis and riskSERVE users in BAU with the opportunity to be a part of Projects, working closely with the other team members. As more »

growing rapidly with new Financial Institutions taking advantage of the platform features to secure business advantage. About the role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal … robust and scalable production environment for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application … is working correctly as deployed. Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support more »

TrueNorth are working exclusively with a household name who are looking to add to the application support team, this is a growth role as the previous team member was promoted! We're looking for someone that can cover 1st and 2nd line queries from the organisations colleagues, focussed solely … who will exhaust all available options to solve a problem. Key Skills and Experience Requires: Commercial experience of 1st Line/Level 1 Application Support Solutions focussed Excellent problem solving Proactive Excellent communication and relationship building Beneficial (but not essential): Experience with ERP applications 2nd Line/Level … Application Support We have a starting salary of up to £35k dependant on experience, plus and excellent bonus and benefits package. The role will be hybrid working after probation (3 months), on a 3 days in 2 days remote pattern, there are great transport links and parking on site. more »

My client is looking to recruit a customer support person who can either be entry level or up to 2 years call centre or customer support experience The role centres around supporting a state of the SAAS based system and the level of training on offer is very more »

IT Support Analyst Southampton - Office based £25,000 to £30,000 plus benefits This is a great opportunity for an IT Support Engineer to join an growing business supporting the company's internal users on a range of technical issues. The company are looking for a skilled … IT Support Engineer to become part of their team supporting users of the company's IT systems, applications and infrastructure. This would be an excellent opportunity for a 1st line engineer or service desk engineer looking for a move into a role with more responsibility in a dynamic and … excellent company culture and a starting salary up to £30,000 based on experience. Skill Requirements Active Directory Windows Server Windows 10 Office 365 support Nice to have's Exposure to network support Prior experience in an IT support position If you are looking to be part more »

Support Analyst - Solutions in IT. Location: UK remote Salary: up to £25,000 + benefits Hours: full-time, 09:00 - 17:00 (start/finish times may vary) Holiday: 23 days plus public holidays Overview: We are looking for someone to join our support team in providing … first and second line support for our bespoke business management systems and related software, which includes desktop applications, mobile applications, and web-based and tablet-based solutions as well as the cloud infrastructure on which some customers are hosted. The successful applicant will be self-motivated, a quick learner … at problem-solving, and enjoy interacting with both customers and colleagues. The ability to commit to a role is critical. Primary duties: Answering the support telephone line Providing initial response to all requests for support, either by phone or email Liaising with the team to ensure incidents are more »

An outstanding opportunity has arisen for an Application Support Analyst/UAT Tester to join a dynamic and rapidly expanding business based near Ipswich. You will have the chance to join a thriving organisation as we seek to enhance our customer support team. As a Application Support Analyst/UAT Tester, you will play a crucial role in delivering exceptional service to our nationwide customers, responding to support tickets via emails and phone calls, assisting system users with issues, and ensuring effective resolution. Additionally, you will gain experience in User Acceptance Testing (UAT), verifying … excellent written and verbal communication skills. Having prior experience supporting logistics software such as Destin8 would be beneficial but not essential. Comprehensive training and support will be provided, along with clear opportunities for career progression. more »

Desktop Support Analyst - Warrington - Up to £35k p.a + Benefits and Development! Salary: Up to £35k per annum Location: Warrington - Onsite 3 days a week (Hybrid) A leading organisation in the Warrington area requires a Desktop Support Analyst to join its fantastic growing team. Ideal candidates … will have the following: Proven experience in support: MS Office Suite, Office 365 and Windows 10/11 Excellent interpersonal skills or prior experience in a customer service role Experience with a ticketing system (Desired) Previous 2nd Line support experience Previous Desk Support experience This is an more »

Job Title : Application Support Analyst Location : Shipley Salary : £23,000 - £26,000 per annum Job Type : Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years. Our document management software products have … service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Core Responsibilities: As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a chat system. You … liaison Testing software for end user deployment Creating and maintaining training and knowledge base materials Additional Role Offerings: Opportunities to bridge into 2nd line support Assisting with the Support and administration of the WT production hosted environments Performing software installations of the Watermark software Gain knowledge of data more »

PMO Support Analyst Derbyshire (Hybrid) Permanent to £30,000 (DOE) PMO Support Analyst needed for a permanent career opportunity located north of Derby (A38 Corridor). Hybrid working - with the option to work 1 day/week remotely from home. Must have proven experience of working more »

PMO Support Analyst Derbyshire (Hybrid) Permanent to £30,000 (DOE) PMO Support Analyst needed for a permanent career opportunity located north of Derby (A38 Corridor). Hybrid working - with the option to work 1 day/week remotely from home. Must have proven experience of working more »

Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company … printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 – 2021 including more »

Digital IT Services Provider, based in the UK, who specialise in workplace, network, and cloud transformation. As part of the Operations Team, the Network Support Analyst will focus on customer support, optimisation delivery, and project deployments across key technical pillars. Key Responsibilities for the Network Support Analyst: Diagnose and resolve complex issues with SDWAN, SD-Branch, and Endpoint network authentication. Meet customer SLAs and operational KPIs. Follow company and customer procedures for live environment changes. Provide after-hours support on an on-call basis. Collaborate with internal teams, vendors, and customers to resolve … issues and escalations. Identify opportunities for operational efficiency and customer satisfaction improvements. Handle escalated support queries to resolution. Visit customer sites for support or project activities as needed. Proactively log issues in company and customer environments. Adhere to ITIL principles. Maintain and promote a strong customer service culture. more »

Charles River (customisation, upgrades, new workflows, long term solutions to issues, relationship management of Charles River as a vendor), however could be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Will be a Support Analyst/Business Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. … Users based in London and Edinburgh. Tasks will include issue resolution, training, some trade floor support, and business analysis work on projects. Handling escalated issues relating to applications or services through to resolution. Proactively perform maintenance activities, while deploying and documenting technical solutions. Maintain a strong relationship with a more »

Company description: Water Utility Company based in Yorkshire region of England. Job description: Network Support Analyst Salary & Benefits: £34,452 - £43,065 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days … annual leave, bank holidays, plus a wellness day and development opportunities in line with the Network Support Analyst progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex … that this is an exciting time to discover opportunities within the water industry. Job Overview: We are seeking a skilled and motivated second line support Engineer with a strong background in Cisco, Palo Alto, Juniper, ideally Mist, and F5 Load Balancer technologies. The ideal candidate will possess technical knowledge more »

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! An exciting opportunity has arisen foran Application Support Analyst to play a key role in the support of new and existing software … applications. Development of existing IS controls that originate from within the IS Service Delivery function. The principal objectives of the role are: Support the Application and Integration Manager To act as the internal technical expert for the Speedy application portfolio and work as part of the team responsible for … the ongoing maintenance & support for all parts of the business Act as a support point of contact for users company wide and play a key role in driving changes to improve business processes through ongoing systems review To identify areas of improvement within the system and its use more »