1 to 25 of 57 Permanent Support Manager Jobs in the UK

Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of … ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. … Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. … Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Product Support Manager | Poole | Office-based (with flexibility) | £45,000 Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding … tecnical support, engineering and design. As Product Support Manager, you will benefit from: Autonomy to lead the full product lifecycle of cutting-edge embedded systems A collaborative environment working across engineering, operations, and commercial teams Exposure to global clients and elite sports organisations Opportunities to travel and represent the company at innovation forums A flexible working model … with out-of-hours support rotation Influence over product strategy, roadmaps, and continuous improvement As Product Support Manager, your responsibilities will include: Leading the lifecycle of hardware-software products, from ideation to field support Acting as the primary escalation point for technical issues Managing the global technical support framework and ticketing system (Jira) Coordinating cross More ❯

Support Manager Location: Home-based Salary: £60K to £80K + 7.5% bonus This 24-strong ERP reseller has 40 ERP clients, ranging from 20 to 300 users. This is an opportunity to join a small team of directors running a successful and profitable software company, playing a key role in the management and future growth of the ERP … reseller. You will have full responsibility to hire, develop, and motivate your team, and to ensure the delivery of exemplary support services. You will undergo a few months of handover with the retiring support manager to ensure a smooth transition. The support manager oversees a team comprising: 6 support staff 1 development manager 2 developers The role is primarily managerial, involving interactions with: Staff Clients ERP and other vendors The role involves reviewing reports and analyzing statistics. The support team has historically served as a nurturing environment for support consultants aspiring to move into ERP consulting roles, requiring a focus on: Nurturing Mentoring Coaching Personal development The ideal candidate will More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

Application Support Manager Salary up to £110,000 + up to 30% and benefits Hybrid working in London, UK Application Support Manager - Cloud-based technologies We are looking for an Application Support Manager to join a large end user in London supporting multiple on-premise and native cloud deployments. Permanent role with hybrid working … patterns, offering an excellent salary package (£90,000 - £110,000, bonus up to 30% and great benefits). Key experience required: Proven technical experience in an Application Support Manager role, supporting teams in regulated environments Experienced in managing incidents, business impact and risk assessments, crisis management (P1 and P2 incidents), root cause analysis, change coordination, resource planning, and … Dynatrace, Azure Application Insights, or other similar tools. Strong understanding of service management tools - ServiceNow, JIRA Service Desk Stakeholder management skills Key responsibilities include: Lead the end-to-end support life cycle for business applications Manage Incident and Problem management for all Retail applications Escalation point for major incidents (P1 and P2) Communicate with business and technical stakeholders to More ❯

IT Manager/Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional … services company with systems and support team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused … oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments More ❯

IT Support Manager - £40,000 - MSP - Gillingham We are recruiting for an IT Support Manager on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of … service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP … DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively with More ❯

Integrated Logistics Support (ILS) Manager Maritime & Naval Systems UK-Based (with hybrid working and client-site engagements) A bit about us At Allan Webb Ltd, we are a leading engineering consultancy with over 60 years of experience delivering asset optimisation services to clients across the defence, government, energy, pharmaceutical, and aerospace sectors, both in the UK and internationally. … Referral Bonus [£1,000 following probation] - 33 days annual leave (inc. Bank Holidays) - Option to purchase additional annual leave - Payment for Professional Membership - Structured career development and professional accreditation support - Access to high-profile defence and engineering projects - Inclusive, team-oriented culture with a focus on technical excellence This is an exceptional opportunity for an experienced systems engineering professional … a collaborative and inclusive environment where honesty, integrity, and teamwork arent just values theyre lived every day. With access to high-profile defence projects, flexible working, and robust development support, your growth and wellbeing are prioritised as much as your expertise. On top of this, were focused on effective communication to foster transparency and efficiency across our project portfolio More ❯

a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager , you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing … support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve … and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents More ❯

Job Title: Technical Support Manager Location: Lancaster Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite) Salary: Competitive, based on experience About Our Client: Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations. Benefits & Perks: Competitive salary and bonus structure Generous holiday allowance Flexible working hours Professional … development opportunities Health and wellness programmes A vibrant office atmosphere just 12 minutes from Lancaster train station Responsibilities: As a Technical Support Manager, you will: Lead a team of technical support specialists, ensuring high-quality service and support. Develop and implement support strategies to enhance customer satisfaction. Troubleshoot complex issues and provide timely resolutions. Collaborate with … product development teams to relay customer feedback and improve products. Conduct training sessions for staff and customers to maximise product use. analyse support trends and make data-driven recommendations for improvements. Essential (Knowledge, skills, qualifications, experience): Proven experience in a technical support role, with at least 3 years in a management position. Strong understanding of software and technology More ❯

tech, logistics, and mobility - including Planet A Ventures, Maersk Growth, Pale Blue Dot, Eka Ventures and the British government. Role Overview Building an outstanding delivery experience is all about support and trust at every step. Our Customer Support team plays a crucial role in this journey, providing end recipients with the visibility and information they need to ensure … things run smoothly. We're looking for a hands-on Customer Support Manager to lead one of our two Support Teams, working across email, live chat, and phone. You'll be responsible for ensuring your team consistently delivers exceptional experiences, while also personally handling support enquiries. We're looking for someone who thrives in fast-paced … be comfortable with this schedule and the travel required to be on-site. While this role is currently based at our North Woolwich depot, we may relocate our Customer Support function in future. We're therefore looking for someone who is flexible and adaptable to changes in working location and shift patterns, as the business continues to scale. Key More ❯

left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to … our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In … performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service … meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support Managers across More ❯

Technical Lead & Sales Support Manager - EMEA & India/SAARC Location: UK (with travel across EMEA & India/SAARC) Type: Full-time Join A Market Leading Sales Team and Drive Technical Excellence Our client is looking for a Technical Lead & Sales Support Manager to play a key role in their dynamic Sales Team. This position is perfect … with the Regional Sales Managers and US-based engineering teams to ensure that products meet customer needs and are positioned strongly in competitive markets. Your Key Responsibilities: Pre-Sales Support: Deliver compelling technical presentations and application guidance to support product adoption. Technical Authority: Be the go-to expert for Tempo’s product portfolio — both internally and externally. Customer … Engagement: Support sales to key telecom accounts across the UK, Europe, and beyond, liaising with engineering teams to tailor solutions. Market Intelligence: Research trends and analyse competitor offerings to guide product positioning. Training & Post-Sales: Lead customer training sessions and support product evaluations and rollouts. Tender Support: Provide technical input for RFPs, RFQs, and RFIs. Cross-Functional More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity … join this company as they continue to go from strength to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support … regular reports on team performance and customer feedback for management. Identify opportunities for process improvements and implement solutions. What you need in your locker Proven experience in a customer support or help desk management role. Strong leadership and team management and motivational skills. Excellent communication and interpersonal abilities. Proficiency with help desk software and customer support tools. Analytical More ❯

Operations Technical Support Manager Pitstone, Tring, Hertfordshire c.£55,000 Benefits: 8% Bonus, Excellent Pension, 33 (25+8) Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: Continuous Improvement, LEAN, Six Sigma, SPC, FMEA, Production Machinery, Tooling, Kaizen … motors for aircraft propulsion. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The Role As Operations Technical Support Manager at Safran Electrical & Power you will support the Operations Transformation Lead and be accountable for implementing strategies to optimize workflow, reduce costs and enhance our overall … and machinery are operational and efficient Implement and maintain an effective tooling management system Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets Provide technical support to the operations team, ensuring that the processes and systems run efficiently Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements Develop and implement More ❯

Our client is looking to add an excellent Business SupportManager to their small growing business based near the centre in Bristol . They are a specialist construction services company with contracts across theSouth West and London, with a reputation for quality, reliability, and innovation. This is a key role that supports the entire business, ensuring smooth operations, robust systems, and … a high-performing administrative function. About the Role Reporting to the Managing Director and Senior Operations Managers, the Office Manager will lead a small administration team and oversee a wide range of responsibilities including HR support, document control, IT coordination, QA and compliance, and general office management. Youll be instrumental in developing and maintaining efficient systems and processes … that support our operational excellence. Business Support Manager Responsibilities Office & Administration Central point of contact for all admin functions across departments Manage office supplies, branding, reception, and facilities Coordinate diary and meeting room bookings HR Support including onboarding, leavers, and training records Maintain HR files and manage security clearances for staff Answer phones, welcome visitors, manage More ❯

Microsoft, and from TikTok to Meta - we work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Creator Payments & Support Manager Overview of the job At Influencer, creators are at the core of everything we do. As Creator Payments & Support Manager, you'll be the go … issues are resolved quickly, professionally, and with care. Think of this role as a creator-facing customer service function, but with higher stakes and more variety than your average support desk. From invoice discrepancies to tax forms or bank detail changes, you'll act as a key liaison between creators and our Finance, Product, and Client Services teams. You … Positive feedback from Client Services, Product, and Finance establishing trust as a collaborator Tooling Suggestions: Developments or workflows proposed to improve the experience of our users Roles & Responsibilities Creator Support & Issue Resolution Own and manage the creator queries inbox, ensuring fast, accurate, and empathetic responses Escalate anomalies related to payments, invoicing, or tax compliance to the Finance team to More ❯

to the JIC's, TSL's and EI's estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management … Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities projects. The FM Support Services Manager is responsible for the efficient and effective delivery of support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads … key functions including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports and oversees several key service partner contracts. It also serves as the primary liaison with Anglian Innovation Partnership (AIP) on matters such as catering, campus services, and car parking, including thoroughfare More ❯

IVA Support Team Manager Location : Grantham (Onsite) Shift Pattern : Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis Salary: £30,000 Here at PayPlan, we are looking for a?motivational leader?with a passion for helping people to join our team as an IVA Support Team Manager. Ideally you will thrive … make a real difference to customers in financial need. Ready to join? Read on to find out more about this role. What would you be doing as an IVA Support Team Manager here at Payplan? Were looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Support Case Officers . … An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. They manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors As an IVA Support Team More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for … thisCustomer Services Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive … regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer experience More ❯