1 to 25 of 53 Permanent Ticket Management Jobs in the UK

root-cause analysis, and document solutions for the knowledge base. Support all aspects of client services, including workstation imaging, hardware configurations, software deployment, AD management, asset management, ticket management, and overall service delivery. Act as the primary contact for all IT queries, following ITIL best practices. More ❯

receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some … of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue … resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service: Create More ❯

receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some … of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue … resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service: Create More ❯

receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some … of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue … resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs ar... More ❯

planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + Customer Service Must be an exemplar of the ticket management processes Working with the team to ensure that customer … all required processes Support the team by creating CRQs, adhering to customer best practice Implement and execute CRQs, as required and per process Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up More ❯

large scale analytics as well as internal tooling and customer facing SaaS service. Position Overview: The Infrastructure Manager will oversee the day-to-day management of the core-infrastructure team (currently 5 headcount), ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment. … Design and implement improvements to existing infrastructure as well as new services. Evaluate the benefits of third-party managed solutions vs internal provision. Performance Management : Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development. Operations Management Process Management : Establish and … optimise processes that enable the team to independently handle routine tasks. Jira Service Desk : Operate an internal facing service desk ensuring triage and timely ticket management as well as evolving ticket types to streamline support requests. Out-of-Hours Support : Coordinate out-of-hours support activities, ensuring More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: * Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. * Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. * Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. * Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯

function of internal team members. Provide training of all Company tools and applications, for staff and customers. Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications. Liaise with Vendors and peers to resolve issues with tools and applications. Proactively maintain … assigned by the Managed Services Manager or Operations Director. Adopt continuous learning and improvement processes in all aspects of the position. Key accountabilities Leadership, Management and Accountability Oversight and governance of all global systems at technical level Outcome-based reporting on Centralised Services activities and workstreams Project management of Centralised Services projects, including internal stakeholder and engineer management Ensure maximum network security through patching, backup monitoring and management, antivirus review and remediation, etc. Increase standardisation through identification of non-standard environments and support to implement standards Develop and maintain automation routines. Implement, participate and promote More ❯

and experience: Good standard of general education with GCSE (or equivalent) including English and Mathematics. Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components. Creating and, or following application installation policies, guidelines, standards, and More ❯

fostering a culture of excellence and continuous improvement Technical Expertise: Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration … is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience More ❯

Analyst will contribute to Forterra's operational efficiency, IT and Business Controls, and overall success. Responsibilities include but are not limited to: Product Data Management: Oversee item setup and data setup for new product introductions in JDE and i-Theses. Provide advice on JDE capabilities and best practices. User … Access Management: Audit user data, oversee new user creation, and manage security and licensing impacts. Metadata Code Management: Maintain codes and lookups, offering best practice advice to users. Ticket Management: Manage Fresh service requests for Master Data, collaborating with the Service Desk to improve workflows and … multiple tasks. Ability to interpret complex data structures and relationships. Knowledge of data governance principles. Ability to train and mentor team members on data management best practices. Good communication skills, listening skills, empathy, organization, adaptability, time management, teamwork, professionalism, and critical thinking. Minimum of A-levels or equivalent More ❯

and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer More ❯

a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier More ❯

ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network … the business needs and recommend network solutions that fits best Participate in planning, designing and maintaining the OT network infrastructure of our clients Operational Management Assist DFIR team with imaging, data acquisition & installing agents for compromised clients on-site Assist with the scoping of new engagements using a whole … network incidents using network monitoring tools and other systems to maintain 99.9% uptime of our network Monitor and take ownership of network incidents using ticket management systems that requires further investigation and analysis Configure, install and maintain network hardware such as a Router, Switch, Access Points, etc. in More ❯

role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success … Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple … is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability, performance, and … notifications to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are … first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through More ❯

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding process, from initial engagement through to full use of the platform. Key Skills: 1-2 years of experience supporting users in a customer-facing role, ideally in a More ❯

Forti net devices would be advantageous . Have good experience working within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording. Be able to produce and maintain detailed technical documentation? Have stakeholder and project management skills, with the ability More ❯

as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix environments (ideal but not mandatory) Working knowledge of ServiceNow for ticket management and incident resolution More ❯

as part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively. Due to the customer More ❯

restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management, suggesting and participating in implementing improvements which give the business better service or efficiencies. Essential Duties and Responsibilities Providing excellent customer service More ❯

ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings … closures, and office relocations. User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service … similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness More ❯