1 to 25 of 47 Permanent Ticket Management Jobs in the UK

join Appvia on a secure public sector engagement, taking ownership of service performance across a live operational environment. This is a hands‐on service management role with a strong ITIL and managed‐service focus. You’ll be responsible for ensuring the service operates effectively day‐to‐day, with particular … ownership of ticket performance, SLA adherence, service governance, and the wider service wrapper. You’ll work closely with technical teams, service management functions, suppliers, and senior customer stakeholders to make sure issues are progressed effectively, operational commitments are met, and the service continues to improve. This ...

wide range of technologies. Principal duties and (joint) responsibilities: General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable … duties as required by the business. User Support and Account Management Create, modify, and deactivate user accounts. Assist with password resets, permission changes, and group memberships. Provide first- and second-line support for hardware, software, and access issues. Maintain accurate records in IT ticketing systems. Endpoint Management Build ...

client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root cause analyses. … Champion governance, risk and engagement processes and be responsible for others following the processes. Manage change using robust change management processes that prevent scope creep. Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc. Create, run and report ...

appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands‐on experience transforming service desk and ITSM operations — someone who can take an inefficient … deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes, identify opportunities for improvement and implement ...

appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient … deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes, identify opportunities for improvement and implement ...

onsite support for Windows, macOS, and mobile devices Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM Support video conferencing technologies and collaboration tools Conduct structured troubleshooting using logs, event viewers, system tools, and device … management platforms Manage and coordinate escalations while maintaining ownership through to resolution Create and maintain knowledge articles, SOPs, and technical documentation Support onboarding and offboarding activities, including device setup and access provisioning Communicate technical updates and resolutions clearly to users and stakeholders Contribute to continuous service improvement initiatives ...

roles clear and avoid duplication, this role does not own: Technical assessments and alignment reviews (Technical Alignment Manager) Proposal writing and commercial documents (Bid Management) Service ticket management, project delivery, escalations (Customer Success/Project & Service Delivery) Order and renewal administration (Customer Success) Targets & Success Metrics QBRs … over time (i.e. through increased product adoption) Client case‐study and reference agreements secured Opportunity value identified and passed to Customer Success/Bid Management (contributing to our non‐recurring revenue goals) Contribution to the ongoing development of our standards and client‐facing materials Client Portfolio & Capacity ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee … helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. ...

enable efficient, scalable delivery. Building operational frameworks that improve planning, prioritisation, governance and collaboration across the Content function. Owning and optimising our Content Management System (CMS), Digital Asset Management (DAM) platform and associated content technologies. Partnering with Product, Engineering and Technology teams to evolve content workflows and support … transformation initiatives. Championing best practice in content operations, governance and workflow management. What we need from you Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation. Experience designing or improving operational processes that enable teams to scale effectively. Strong ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … methodologies. Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers' expectations.o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Windows 10 & 11, and Windows Server VMware and/or Hyper-V Networking (Switching, Routing, Firewalls, VPNs) VoIP systems Backup & Disaster Recovery solutions Patch Management ITIL-based ticket management Security best practices and compliance Technical documentation Desirable attributes: Previous experience within an MSP environment and/ ...

market and enterprise accounts, from discovery through proof, demo, and close. Develop a deep understanding of product development—including sprint planning, delivery estimation, ticket management, bug management, and debugging agent decisions—and map those workflows to Command by Asana. Translate customer pain points into practical solution designs … evolving in real time. Bring an adaptable, intellectually curious, and strong builder mentality. Experience with engineering tools in categories such as Project & Issue Management, Agile Planning, AI Coding Agents, IDE, or CI/CD is a plus. Background supporting displacement or migration conversations from legacy enterprise software is preferred. ...

Support Technician to join our growing team in Mitcham. This is an excellent opportunity for someone with strong Microsoft 365, Windows and endpoint management experience who enjoys working across a varied technology environment. As a key member of the IT team, you'll provide first and second-line support … DHCP, VPNs and Wi-Fi technologies Experience diagnosing and resolving hardware issues on PCs, laptops and peripherals Familiarity with IT service desk and ticket management systems Strong troubleshooting and analytical problem-solving skills Excellent communication skills with the ability to support users of varying technical ability Ability ...

Support Technician to join our growing team in Mitcham. This is an excellent opportunity for someone with strong Microsoft 365, Windows and endpoint management experience who enjoys working across a varied technology environment. As a key member of the IT team, you'll provide first and second-line support … DHCP, VPNs and Wi-Fi technologies Experience diagnosing and resolving hardware issues on PCs, laptops and peripherals Familiarity with IT service desk and ticket management systems Strong troubleshooting and analytical problem-solving skills Excellent communication skills with the ability to support users of varying technical ability Ability ...

enterprise environment Strong knowledge of: Windows OS support (desktop/laptop) Microsoft Office and business applications Experience with: Hardware installations, upgrades, and troubleshooting Ticket management systems Active Directory (user management, permissions) Strong problem-solving skills and ability to work independently Desirable Experience supporting large-scale deployments ...

incidents and service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with … working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration and support ...

equipment onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Troubleshoot … SCCM. S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management Support Microsoft 365 products and services. Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans. Monitor and manage ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £30,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ticket logging, good admin skills, and a passion for technology, ideally with IT support experience. Training will be offered to cover the AV element … Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety ...

Previous experience working in an IT Service Desk or Helpdesk environment Experience supporting Windows operating systems and Microsoft 365 Experience using an ITSM or ticket management system Strong troubleshooting and problem solving skills Excellent communication and customer service skills Ability to prioritise and manage a busy workload Desirable ...

LLMs, agentic systems and machine learning, assessing emerging tools and techniques and translating their potential for both technical and non‐technical audiences. Planning & Delivery Management: Plan future initiatives and manage active projects through effective sprint planning, backlog prioritisation and ticket management using tools such as Jira. Executive … LangGraph and Microsoft Foundry or equivalent technologies. Strong understanding of software engineering best practices, including testing, code review, CI/CD, dependency and package management, and maintainable system design. Experience deploying and operating AI and machine learning services in production, including API‐based architectures and cloud‐hosted workloads. Practical ...

initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required … governance across the PlatformPartner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycleOperational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informedSuccessFactors Instance and Release ManagementVendor management ...

mobile app releases and functionalities. Providing quality sign-off before releases go live for UK clients. Engineering and Product Liaison Owning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through. Working directly with the US technical project manager on UK improvement specifications and requirements. Feeding … Supporting product partnership work with technical grounding in product decisions. Vendor and Partner Technical Relationships Day-to-day technical liaison with issuing partners - investigation, ticket escalation, and technical improvement discussions. Managing operational technical relationships with vendors, including accounting software integration partners and other technology vendors as required. Escalating ...

integrators, and internal stakeholders on room builds, upgrades, and issue resolution Required Skills & Experience Microsoft Teams Rooms - Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms Microsoft Teams Administration - Strong understanding of Teams admin centre, policies, calling, and meeting configurations Audio Visual … both in‐room and remote participants ITIL Certified - Foundation as minimum; practitioner‐level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment ...