1 to 25 of 60 Permanent Ticket Management Jobs in the UK

need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to … an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They … will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the More ❯

maintain documentation Support product deployment with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: Ticket management/IT issues log experience ITIL Service Management Framework knowledge Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. We're proud to More ❯

Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to … ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support the development of operational and service management maturity. Manage and track continuous service improvement initiatives Manage and report on all key KPI's and performance measure … and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to lead, make decisions, problem solve and work within teams. More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You To be … will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us Landmark Information Group holds … and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to More ❯

end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Essential Duties and Responsibilities: As a competent 3rd Line Team Leader, you will be able to provide … colleagues as requested in a timely manner in line with the client's support contracts. You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and application issues … higher-level responsibilities: Testing and evaluating any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct root cause analysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of all on More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You will also provide some support for user of law firm focussed systems including Practice Management and Document Management systems which may include iManage, BigHand, Elite 3E, InTapp, Carpe Diem, Laserforms, DocuSign, HighQ, Workshare or similar systems. VIP Support will form a part of More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. What is expected of the Support Desk Manager? The successful candidate … years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. What we look for in a Service Desk Manager Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

complex issues to specialist teams. As the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll need to be an excellent communicator with strong time management skills. Proactively manage your call queue, prioritise tickets, and provide regular, high-quality updates to users. Your attention to detail will ensure all ticket information is accurate and … User Accounts and Onboarding: Handle the complete lifecycle of user accounts, from creating new starters and configuring mailboxes to managing permissions and supporting the leaver process Efficient Call and Ticket Management: Master your call queue and prioritise tickets effectively. You'll keep users informed with regular updates and ensure all ticket information is detailed and accurate, maintaining …/11 DNS and DHCP Other experience (nice to have) Microsoft Office 365 EntraID/Active Directory Cyber Security Networking and WiFi Locker JumpCloud Papercut printing and print management Apple School Manager ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls More ❯

Subscription and Revenue Recognition platforms, supporting stakeholders across Finance, Customer Service, Data & Analytics, and Distribution. You will be responsible for diagnosing and resolving errors and will support essential subscription management workflows - ensuring the smooth execution of billing and month-end financial processes. As a Subscriptions Operations Analyst, you will; Take the lead role in managing Immediate's Subscription and … internal controls. Maintain clear and comprehensive documentation of processes, workflows, and configurations. Experience in subscription operations, preferably in media, publishing, or a recurring revenue business. Experience working with subscription management systems or other ERPs and a strong understanding of print and digital subscription workflows. Zuora Billing and/or Zuora Revenue experience is particularly advantageous. Understanding of financial operations … attention to detail with the ability to think analytically and work methodically in a high performing team. Great problem-solving skills, with an enquiring mind. Strong organisational and project management skills, with the ability to manage multiple priorities effectively. Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels. Experience with ticket management More ❯

a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Technical Expertise: Maintainhands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration: Partner with business directors to … home and office (standard arrangement is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience Flexible hybrid working arrangement Supportive More ❯

a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Technical Expertise: Maintainhands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration: Partner with business directors to … home and office (standard arrangement is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience Flexible hybrid working arrangement Supportive More ❯

a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to … through support tickets or email inboxes. Ability to follow documented procedures and escalate appropriately. Ability to work in a fast-paced environment with minimal supervision. Strong prioritisation skills for ticket management and stakeholder management skills. Excellent written and verbal communication skills. Team player, able to contribute ideas improving internal processes and documentation. Strong problem solving and analytical More ❯

us in enhancing customer experience & satisfaction while driving our business forward. What You'll Do: Support customers by providing technical and functional expertise over the phone, via chat and ticket management Manage customer inquiries within required time frames, in accordance with our support SLA's Troubleshoot and resolve complex customer issues by utilizing knowledge of our technology stack … every interaction Embrace a culture of knowledge centered service. Through the linking, authoring and editing of Workiva's knowledge base content, to improve customer self-service resources and support ticket deflection Accurately capture ticket notes, document activities and manage tickets in a way that is clear, concise and actionable by other internal resources and customer's viewing from More ❯

service. Experience/Qualifications: Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. Knowledge of MS Client operating systems - Windows 11 & Teams Knowledge of ticket management Software licensing Hardware management Exposure to remote support software Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint Proactive and … approach to deal with customers with different levels of understanding and at all levels Problem solving and diagnostic skills Flexible and adaptable to change Excellent organisational skills and time management Attention to detail and quality of work Remote and in person user support Following receipt of your application, you will be contacted by one of our experienced hire recruitment More ❯

easy to understand. Excellent attention to detail and the ability to multitask in a fast-paced environment. Working knowledge of Microsoft Office and Google Workspace is desirable. Familiarity with ticket management tools and customer relationship management (CRM) platforms are an advantage—but not essential, as full training will be provided. Self-motivation with the ability to work … independently and as part of a collaborative team. Previous experience in a customer-facing or account management role is desirable, but not essential.. Why Join? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to More ❯

corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for More ❯

date and accurate at all times Participating in proactive maintenance and health check activity across our customer base Support the deployment of release and configuration changes following our Change Management procedures Shift Pattern: You will be rota'd to one of three rotating shifts (dayshift, nightshift, backshift), Skills, Knowledge and Expertise Required: Previous experience as an L1 support engineer … software The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration More ❯

issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up More ❯

Full UK Drivers license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office More ❯

role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a culture of ownership … accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and … continuity and out-of-hours support planning What Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre More ❯

new and ongoing incidents via phone, email, and remote access tools, while upholding excellent customer service standards. Ensure that all incidents and service requests are accurately logged in the ticket management system. Aim to resolve tickets upon first contact, escalating them to appropriate support teams when necessary. Work within established SLAs to meet business expectations, adhering to IT … a professional telephone manner. Proven experience delivering high-quality ICT customer service with meticulous attention to detail. Proficiency in implementing and supporting ICT equipment, services, and systems. User Account Management experience, particularly with Active Directory (AD). Strong skills in end-user hardware and software support for Windows desktop PCs and laptops. Familiarity with ICT terminology and a general More ❯