Ticket Management Jobs

Ticket Management
UK

The table below provides summary statistics for permanent job vacancies requiring Ticket Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Ticket Management over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 630 709 691
Rank change year-on-year +79 -18 +234
Permanent jobs citing Ticket Management 79 205 275
As % of all permanent jobs advertised in the UK 0.14% 0.20% 0.28%
As % of the Processes & Methodologies category 0.15% 0.24% 0.30%
Number of salaries quoted 56 183 141
10th Percentile £26,625 £25,760 £25,000
25th Percentile £28,438 £28,290 £26,250
Median annual salary (50th Percentile) £43,610 £37,500 £40,000
Median % change year-on-year +16.29% -6.25% +17.65%
75th Percentile £57,500 £57,500 £50,000
90th Percentile £66,875 £68,950 £70,000
UK excluding London median annual salary £30,000 £32,500 £35,000
% change year-on-year -7.69% -7.14% +16.67%

All Process and Methodology Skills
UK

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,902 86,889 92,846
As % of all permanent jobs advertised in the UK 93.67% 84.13% 95.56%
Number of salaries quoted 25,611 60,763 54,796
10th Percentile £28,822 £29,250 £34,000
25th Percentile £41,250 £40,000 £45,000
Median annual salary (50th Percentile) £57,443 £55,000 £60,899
Median % change year-on-year +4.44% -9.69% +1.50%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £51,574 £50,000 £55,000
% change year-on-year +3.15% -9.09% +4.76%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a proportion of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

3-month moving average salary quoted in jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

Salary distribution for jobs citing Ticket Management over the 6 months to 30 May 2025.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +48 77 £42,500 +6.92% 104
UK excluding London +101 62 £30,000 -7.69% 110
Work from Home +101 37 £48,750 -11.36% 12
South East +69 26 £42,500 -22.73% 33
South West +93 18 £29,250 -2.50% 12
London +82 16 £52,500 -2.33% 6
North of England +47 8 £27,500 -45.00% 26
East of England +30 7 £28,000 -9.68% 12
Yorkshire +57 5 £29,000 -35.56% 11
North West +11 3 £25,000 -41.18% 13
Scotland +115 1 £45,000 -5.26% 6
Midlands +61 1 £41,778 +28.55% 22
West Midlands +44 1 £41,778 +19.37% 10
Wales +35 1 - - 3

Ticket Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.33%) Microsoft Exchange
1 5 (6.33%) SharePoint
2 2 (2.53%) Confluence
Applications
1 11 (13.92%) Microsoft Office
2 1 (1.27%) Chatbot
Business Applications
1 2 (2.53%) Carpe Diem
1 2 (2.53%) Elite 3E
2 1 (1.27%) Dynamics CRM
Cloud Services
1 31 (39.24%) Microsoft 365
2 16 (20.25%) Azure
3 15 (18.99%) SaaS
4 13 (16.46%) Entra ID
5 6 (7.59%) AWS
6 4 (5.06%) Salesforce Service Cloud
7 2 (2.53%) Amazon EventBridge
7 2 (2.53%) AWS CloudFormation
7 2 (2.53%) AWS Lambda
7 2 (2.53%) Cloud Computing
7 2 (2.53%) GCP
7 2 (2.53%) Serverless
8 1 (1.27%) Dynamics 365
8 1 (1.27%) Google Workspace
8 1 (1.27%) OneDrive
8 1 (1.27%) Power Automate
Communications & Networking
1 10 (12.66%) Firewall
2 4 (5.06%) DHCP
3 2 (2.53%) DNS
3 2 (2.53%) HTTP
3 2 (2.53%) LAN
3 2 (2.53%) MPLS
3 2 (2.53%) Network Security
3 2 (2.53%) SSL
3 2 (2.53%) VLAN
3 2 (2.53%) VPN
3 2 (2.53%) Wireless
4 1 (1.27%) Remote Desktop
4 1 (1.27%) SAN
4 1 (1.27%) Softphone
4 1 (1.27%) TCP/IP
4 1 (1.27%) WAN
Database & Business Intelligence
1 2 (2.53%) Amazon Aurora
1 2 (2.53%) NoSQL
1 2 (2.53%) PostgreSQL
Development Applications
1 6 (7.59%) JIRA
2 2 (2.53%) Bitbucket
2 2 (2.53%) Git
3 1 (1.27%) Redmine
3 1 (1.27%) TeamCity
General
1 42 (53.16%) Social Skills
2 12 (15.19%) Analytical Skills
3 9 (11.39%) Back Office
4 7 (8.86%) Retail
5 6 (7.59%) Finance
6 5 (6.33%) Games
7 4 (5.06%) Legal
8 3 (3.80%) Law
8 3 (3.80%) Presentation Skills
9 2 (2.53%) Inclusion and Diversity
10 1 (1.27%) Local Government
10 1 (1.27%) Public Sector
Job Titles
1 23 (29.11%) Analyst
2 15 (18.99%) 2nd Line Support
2 15 (18.99%) Support Analyst
3 12 (15.19%) IT Support
4 11 (13.92%) Desktop Support
5 10 (12.66%) 2nd Line Support Analyst
6 9 (11.39%) Product Manager
7 8 (10.13%) Desktop Support Technician
7 8 (10.13%) Desktop Technician
7 8 (10.13%) Support Technician
8 7 (8.86%) Cybersecurity Engineer
8 7 (8.86%) Security Engineer
9 4 (5.06%) 1st/2nd Line Support
9 4 (5.06%) IT Analyst
9 4 (5.06%) Service Analyst
9 4 (5.06%) Service Desk Analyst
9 4 (5.06%) Service Desk Support
10 3 (3.80%) Network Engineer
11 2 (2.53%) Hardware Engineer
11 2 (2.53%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 2 (2.53%) AWS Amplify
1 2 (2.53%) AWS CDK
1 2 (2.53%) Elastic Stack
1 2 (2.53%) JSON
1 2 (2.53%) OAuth
1 2 (2.53%) React
1 2 (2.53%) REST
1 2 (2.53%) SOAP
1 2 (2.53%) XML
2 1 (1.27%) .NET
Miscellaneous
1 7 (8.86%) Security Posture
2 6 (7.59%) Onboarding
3 5 (6.33%) Driving Licence
4 4 (5.06%) Data Centre
5 3 (3.80%) Self-Motivation
6 2 (2.53%) Product Ownership
7 1 (1.27%) Cyber Threat
7 1 (1.27%) Device Driver
7 1 (1.27%) Management Information System
7 1 (1.27%) Replication
7 1 (1.27%) Virtual Team
Operating Systems
1 27 (34.18%) Windows
2 12 (15.19%) Windows 10
3 4 (5.06%) Mac OS
3 4 (5.06%) Windows Server
4 2 (2.53%) Apple iOS
4 2 (2.53%) Linux
5 1 (1.27%) Android
5 1 (1.27%) Windows 7
5 1 (1.27%) Windows 8
5 1 (1.27%) Windows Server 2012
5 1 (1.27%) Windows Server 2016
5 1 (1.27%) Windows Server 2019
Processes & Methodologies
1 42 (53.16%) Customer Service
2 27 (34.18%) Cybersecurity
3 22 (27.85%) ITIL
4 19 (24.05%) Problem-Solving
5 12 (15.19%) Continuous Improvement
6 11 (13.92%) Customer Experience
7 10 (12.66%) Patch Management
7 10 (12.66%) Service Delivery
8 9 (11.39%) Acceptance Criteria
8 9 (11.39%) Agile
8 9 (11.39%) Analytics
8 9 (11.39%) Customer-Centricity
8 9 (11.39%) Market Research
8 9 (11.39%) Product Management
8 9 (11.39%) Product Requirements
8 9 (11.39%) Roadmaps
8 9 (11.39%) Strategic Thinking
8 9 (11.39%) Translating Business Requirements
8 9 (11.39%) User Stories
8 9 (11.39%) Workflow
Programming Languages
1 3 (3.80%) SQL
2 2 (2.53%) Go
2 2 (2.53%) Python
2 2 (2.53%) TypeScript
3 1 (1.27%) Kusto Query Language
3 1 (1.27%) PowerShell
Qualifications
1 11 (13.92%) Degree
1 11 (13.92%) SC Cleared
1 11 (13.92%) Security Cleared
2 8 (10.13%) CTC Cleared
3 7 (8.86%) Network+ Certification
4 4 (5.06%) CompTIA Security+
5 3 (3.80%) Cisco Certification
5 3 (3.80%) Microsoft Certification
6 2 (2.53%) A+ Certification
6 2 (2.53%) CCNA
6 2 (2.53%) DBS Check
7 1 (1.27%) CCNP
7 1 (1.27%) Computer Science Degree
7 1 (1.27%) DV Cleared
7 1 (1.27%) MCSA
7 1 (1.27%) MCSE
Quality Assurance & Compliance
1 29 (36.71%) SLA
2 7 (8.86%) Cyber Essentials
2 7 (8.86%) Cyber Essentials PLUS
2 7 (8.86%) GDPR
2 7 (8.86%) ISO/IEC 27001
3 3 (3.80%) Accessibility
System Software
1 13 (16.46%) Active Directory
2 5 (6.33%) Firmware
3 2 (2.53%) Hyper-V
3 2 (2.53%) VMware Infrastructure
Systems Management
1 3 (3.80%) Microsoft Intune
2 2 (2.53%) Graylog
3 1 (1.27%) FortiGate
3 1 (1.27%) SCCM
Vendors
1 29 (36.71%) Microsoft
2 12 (15.19%) Cisco
3 6 (7.59%) ServiceNow
4 4 (5.06%) Dell
4 4 (5.06%) Salesforce
5 2 (2.53%) Citrix
5 2 (2.53%) DocuSign
5 2 (2.53%) Fortinet
5 2 (2.53%) Google
5 2 (2.53%) iManage
5 2 (2.53%) Intapp
5 2 (2.53%) Juniper
5 2 (2.53%) Meraki
5 2 (2.53%) Oracle
5 2 (2.53%) Splunk
5 2 (2.53%) VMware
6 1 (1.27%) Freshdesk
6 1 (1.27%) Isilon
6 1 (1.27%) Palo Alto
6 1 (1.27%) SonicWALL