26 to 43 of 43 Permanent Ticket Management Jobs in the UK

will also be responsible for timely resolution of security incidents, requests and changes, following existing ITIL based processes and procedures. Key Responsibilities Deployment/Management of FortiNet firewalls Deployment/Management of Cisco Switches Interpreting customer requirements into change requests Implementing firewall changes Monitoring, management and configuration … attack driven defence activities; and development of additional security controls within adopted technologies Provide security advice and guidance to other teams within the business Ticket management for incidents, requests and changes Invovlement in SD Wan project/mirgration Key Skills Analytical Ability to work to targets and timescales … Asset Management Cisco Wifi Knowledge more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »

services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

existing knowledge base. Able to operate efficiently in a team environment. Able to work effectively and efficiently under pressure in busy periods Exceptional time management and punctual in attendance. Essential Knowledge, Skills and experience: Proficient in MS Office Suite, 2013, 2016, 0365 A basic understanding of Active Directory and … targets and objectives Must be commercially minded with ability to work independently Must be conscientious with an attention to detail Preferred experience using a Ticket Management Software, creating/updating & logging tickets ITIL Foundation Certified more »

for any escalations and will coach the team to improve their performance. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

for any escalations and will coach the team to improve their performance. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

looking for that additional seniority within a well-structured and respected environment. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

looking for that additional seniority within a well-structured and respected environment. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

user and system test plans Key Responsibilities: Collect, understand, and transmit the business requirements following the MoSCoW methodology for the project or the Demand Management (DM), and translate these into functional specifications and detailed test plans. Act as the interface between the business, internal Development Team and third parties … agreed timescales and quality: Provide documented proof of test results for business sign off. Skills & Attributes: Good communication skills Skills in TFS or Jira Ticket Management Ability to liaise and influence all levels of management, and work with other departments. Agile methodologies Ability to make an informed more »

technology services, enabling our community to make the most of the resources available to them. ? What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac more »

a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure more »

Employee Administration To provide first/second line technical support for all incidents, service requests, tasks and change requests. Procurement of stocked items. Asset management & Ticket management. Provide and maintain a high degree of customer service for all support queries. Support NCC Group both remotely and on-site more »

Compose technical documentation, where required, of new or updated features for sharing knowledge across the technical teams Monitor and respond to calls within the Ticket Management System (Service Now) Collaborate with the Global Development and Support teams on Allegis Global initiatives Create and execute required database queries to more »

bases and workflows. Team Building and Structure: Build and lead a high-performing help desk support team, including hiring, training, and mentoring team members. Ticket Management: Implement ticketing systems and tools to streamline the ticketing process and improve response times. Quality Assurance: Implement quality assurance measures to monitor more »

strategic objectives of the Data Operations teamContributing to development and evolution of the services portfolioAccountable for build out and ownership of the delivery processes (Ticket Management, MI, Reporting)Pre-sales support to scope and respond to opportunitiesPromote growth and continuous development of engineering teamsWorkload management (shifts, rota … large enterprise customers including pricing, contracts and proposalsExperience managing across relationships across internal and external customers, stakeholders and executivesExperience in providing direct and indirect management for multiple teams of managers and experienced individual contributorsAbility to work on resolving and anticipating complex issues that might impact multiple stakeholders more »

to-day support and project work, delivering to high quality standards. Your role will involve: Install new hardware. Software upgrades. Vulnerability fixes. Incident & Problem ticket management. Change management. Storage system management. Configure SAN. Asset management. Backup system administration. Your experience Experience in Windows and Linux environments. Good knowledge of … of Enterprise Backup Technologies Experience managing physical servers with mapped storage. Good experience of backup processes across VMware estates (Datastores/LUNs) including provisioning, management and decommissioning. Please apply via this ad in the first instance or send a CV with covering note or contact me on 07587743762 or more »

several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Role Overview: The Asset Management and Site Operations Specialist will be responsible for overseeing all related data within the asset and inventory tracking system (OneAsset [OA]). This role … and fulfill spares and supplies. Additionally, the role involves maintaining and auditing various inventories and ensuring storage room cleanliness and organization. Key Responsibilities: Asset Management: Maintain inventory database with up-to-date asset data. Perform regular physical audits to ensure database accuracy. Manage and audit inventory in AIM storage … performance. Engage in monthly and quarterly reviews with company stakeholders. Site Operations: Identify and manage a lead per site or cluster of sites. Audit ticket queues daily to ensure compliance with ticket management. Monitor communication channels for timely responses to customer requests. Document and publish weekly site operations more »

for this role! Responsibilities: Participate in 24/7 shift rotation. Ensure stable network services and manage major incidents. Conduct network monitoring, troubleshooting, and ticket management. Deploy and maintain network tools and systems. Provide support and incident management during network failures. Skills & Experience: Previous experience in IT network more »