1 to 25 of 33 Permanent WFM Jobs in the UK

Genesys, etc.) Experience in implementing capabilities including (but not limited to): Omni-channel – "Queuing, routing, and experience", Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc. Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). Technically hands-on experience with setting up More ❯

leading force in its chosen areas of business and it works with clients who vary from owner-managed businesses to large multinational operations and publicly owned organisations. Payroll and Workforce Management (PWFM) is a growth area for Deloitte, supporting clients with the digitisation and transformation of their payroll and workforce management functions. Our team includes a variety of professionals ranging … project managers, collaborating to deliver exceptional services to our clients. Over the past year, our team have been involved in a wide variety of projects - examples include: Payroll and workforce management review and future state strategy design Technology implementations for large multinational companies Reviewed and optimised a clients existing technology landscape Project management of an outsourced payroll roll-out for … to create relationships and work with all of the major technology platforms supporting UK and global businesses. We have an exciting opportunity to support with the development of our workforce management technology practice and lead the delivery of exciting UKG implementations and advisory projects. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for More ❯

leading force in its chosen areas of business and it works with clients who vary from owner-managed businesses to large multinational operations and publicly owned organisations. Payroll and Workforce Management (PWFM) is a growth area for Deloitte, supporting clients with the digitisation and transformation of their payroll and workforce management functions. Our team includes a variety of professionals ranging … project managers, collaborating to deliver exceptional services to our clients. Over the past year, our team have been involved in a wide variety of projects - examples include: Payroll and workforce management review and future state strategy design Technology implementations for large multinational companies Reviewed and optimised a clients existing technology landscape Project management of an outsourced payroll roll-out for … to create relationships and work with all of the major technology platforms supporting UK and global businesses. We have an exciting opportunity to support with the development of our workforce management technology practice and lead the delivery of exciting UKG implementations and advisory projects. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for More ❯

leading force in its chosen areas of business and it works with clients who vary from owner-managed businesses to large multinational operations and publicly owned organisations. Payroll and Workforce Management (PWFM) is a growth area for Deloitte, supporting clients with the digitisation and transformation of their payroll and workforce management functions. Our team includes a variety of professionals ranging … project managers, collaborating to deliver exceptional services to our clients. Over the past year, our team have been involved in a wide variety of projects - examples include: Payroll and workforce management review and future state strategy design Technology implementations for large multinational companies Reviewed and optimised a clients existing technology landscape Project management of an outsourced payroll roll-out for … to create relationships and work with all of the major technology platforms supporting UK and global businesses. We have an exciting opportunity to support with the development of our workforce management technology practice and lead the delivery of exciting UKG implementations and advisory projects. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for More ❯

assurance, travel expenses, and more. We're looking for a dynamic Senior Project Manager (SPM) to lead the end-to-end delivery of our cutting-edge AI/ML workforce management tool. This is an opportunity to join our innovative team working to revolutionise labour planning, operational efficiency, and guest experience through data-driven decision-making and technology adoption. As More ❯

workflows, routing models and exception paths • Design the control framework for finance, KYC, AML, export compliance and audit evidence • Specify the tooling architecture across case management, CCaaS and IVR, WFM, document handling, OCR and RPA and analytics • Build demand and capacity models with forecasting, staffing, shift patterns and seasonality planning • Define SLAs, OLAs, MI, dashboards, cost to serve metrics and More ❯

We are Zellis, a leading provider of AI-enabled HR, Workforce Management and Pay solutions for the UK and Ireland. We help public and private sector organisations elevate how their people experience work, by designing exceptional employee experiences enabling them to unlimit whats next . We are on the hunt for a Content Marketing Manager who can turn powerful storytelling More ❯

Business Project Manager at Greencore, you'll play a key role in helping the business achieve its strategic goals. You'll lead the delivery of our Time & Attendance and Workforce Management projects within the MBE Programme-planning, monitoring, managing, and reporting on deliverables, tasks, milestones, budgets, and resources. Your work will be aligned with agreed timelines and financial targets, ensuring More ❯

supporting a leading technology organisation as they continue to scale their digital capability. They're looking for a Product Lead to help shape, deliver and optimise a suite of workforce management solutions that support thousands of users across the UK. This is a hands-on role at the heart of the product lifecycle, bridging the gap between business needs and More ❯

especially within Adult Social Care-will earn a privilege and significantly strengthen your application. Integration of CoPilot AI with Power Automate or Power Apps. Exposure to rostering, scheduling, or workforce management systems. Experience with DevOps pipelines for Power Platform deployments. Understanding of secure, scalable architecture patterns within Microsoft Azure. What We Offer A key role in delivering a mission-critical More ❯

and maintenance. Monitor system performance and compliance with internal and external standards. About You Proven experience working with Sage (payroll, accounting, or finance modules) and Tack (time tracking/workforce management). Strong understanding of business processes , system implementation, and change management. Excellent problem solving skills with a methodical and analytical approach. Confident communicator able to train and support teams More ❯

Senior Technical Lead Location: UK Remote Type: Permanent Salary: Competitive Our client is an organisation developing advanced workforce management solutions for major employers across the UK. They're looking for a Senior Technical Lead to help shape the architecture and delivery of their core systems while driving innovation across a modern .Net and Azure environment. This is a senior hands More ❯

Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles, queues, contact flows, and prompts. Implement features such as chat, voice, tasks, and workforce management integrations. AWS Engineering & Automation Work across core AWS services (e.g., Lambda, DynamoDB, S3, CloudWatch, IAM, API Gateway ) to support and extend contact centre functionality. Write, update, and maintain Lambda More ❯

Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles, queues, contact flows, and prompts. Implement features such as chat, voice, tasks, and workforce management integrations. AWS Engineering & Automation Work across core AWS services (e.g., Lambda, DynamoDB, S3, CloudWatch, IAM, API Gateway ) to support and extend contact centre functionality. Write, update, and maintain Lambda More ❯

Help areas of the app and an AI Assistant in Chat. Internal tooling that enables our 4,000 customer support agents to give the best possible support for customers. Workforce management systems that connect our customers to high quality support as quickly as possible. ️ Operations is an area where you'll have the opportunity to support the customers who need More ❯

model while maintaining a strong focus on client experience and operational excellence - You'll likely have experience in one or more of the following areas: SaaS, particularly HR tech, workforce management, or compliance solutions, HR consultancy, Health & Safety, training, or professional services environments - Experience building or scaling commercial teams within a B2B recurring revenue or service-led model Chief Revenue More ❯

model while maintaining a strong focus on client experience and operational excellence - You’ll likely have experience in one or more of the following areas: SaaS, particularly HR tech, workforce management, or compliance solutions, HR consultancy, Health & Safety, training, or professional services environments - Experience building or scaling commercial teams within a B2B recurring revenue or service-led model Chief Revenue More ❯

model while maintaining a strong focus on client experience and operational excellence - You’ll likely have experience in one or more of the following areas: SaaS, particularly HR tech, workforce management, or compliance solutions, HR consultancy, Health & Safety, training, or professional services environments - Experience building or scaling commercial teams within a B2B recurring revenue or service-led model Chief Revenue More ❯

to analyse information needs and functional requirements and delivering artefacts such as user stories, change requests, and screen designs. A background as a Business Analyst is preferred. Experience in workforce management, scheduling, HR tech, optimisation domains, AI/ML productisation, LLM integration, MLOps, or enterprise integration standards (ETL, REST APIs, webhooks, event streaming) is a bonus. At the centre of More ❯

across all user touchpoints. Oversee user reporting workflows, moderation processes, and incident response. Set, monitor, and benchmark KPIs for quality, response speed, and customer satisfaction Develop scalable processes and workforce management practices to increase efficiency and reduce cost Lead, mentor, and manage the Safety team, including part time staff, ensuring strong performance and professional growth Ensure the Safety setup effectively More ❯

assurance, travel expenses, and more. We're looking for a dynamic Senior Project Manager (SPM) to lead the end-to-end delivery of our cutting-edge AI/ML workforce management to click apply for full job details More ❯

We are Zellis, a leading provider of AI-enabled HR, Workforce Management and Pay solutions for the UK and Ireland. We help public and private sector organisations elevate how their people experience work, by designing exceptional employee experiences enabling them to unlimit whats next . We are on the hunt for a Content Marketing Manager who can turn powerful storytelling More ❯

Senior Technical Lead Location: UK Remote Type: Permanent Salary: Competitive Our client is an organisation developing advanced workforce management solutions for major employers across the UK. They're looking for a Senior Technical Lead to help shape the architecture and delivery of their core systems while driving innovation across a modern click apply for full job details More ❯

A leading-edge healthcare recruitment technology company, offering a full end-to-end workforce management solution to the UK care sector. Unlike traditional agencies, they provide a sophisticated SaaS platform that is highly flexible and adaptable to client needs, allowing them to manage everything from agency booking and internal staff banks to complex HR and rostering. Role Overview A highly More ❯

Product Development Lead Location: UK Remote Type: Permanent Salary: Excellent salary and package We're working with a leading technology business developing advanced workforce management solutions used by major employers across the UK. They're now looking for a Product Development Lead to help shape the next generation of their platform and guide its technical evolution. This is a senior More ❯