skills to influence at all levels of the organisation. Results-driven, with a focus on delivering measurable impact through data. Benefits & culture At Zellis we create AI-enabled HR, workforcemanagement and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The MDU
is the UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforcemanagement, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforcemanagement, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities … Multi-channel contact centre and workforcemanagement Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders and technical teams to ensure CRM, workforcemanagement (WFM), call recording, and automation tools align with business More ❯
Collaborate with the Data Manager and Invoicing Manager to ensure all reports are timely, clean, and aligned with financial data. System Oversight & Governance Oversee planning and data systems (e.g., workforcemanagement, access control, screening tools). Maintain and improve data governance protocols to ensure accuracy, consistency, and audit-readiness. Drive automation, standardisation, and continual improvement across all planning and data … a high-performing team. Strong understanding of workforce planning and capacity management. High proficiency in Microsoft Excel and data visualisation tools (e.g., Power BI, Tableau). Experience working with workforcemanagement software and time & attendance platforms. Excellent attention to detail, organisational skills, and ability to work to tight deadlines. Strong communication and stakeholder management capabilities. Minimum of five years continuous More ❯
with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforcemanagement, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforcemanagement, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯
with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforcemanagement, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforcemanagement, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯
with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforcemanagement, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforcemanagement, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯
re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - WorkforceManagement (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the WorkforceManagement team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforcemanagement, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Monzo
re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - WorkforceManagement (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the WorkforceManagement team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforcemanagement, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯
Cheshire and Mersey, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
team, ensuring they are aligned with both current system optimisation and the readiness and implementation goals for the future solution. Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforcemanagement, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex and dynamic environment. Knowledge of the … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforcemanagement, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma). More ❯
expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile WorkforceManagement (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯
expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile WorkforceManagement (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯
expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile WorkforceManagement (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯
expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile WorkforceManagement (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯
involves building relationships with site leadership teams, executing staffing plans for complex teams supporting 160+ services 24/7 within Support Engineering. You will leverage your analytical skills and workforcemanagement experience to create data-driven action plans for local and global stakeholders, balancing structure and flexibility to ensure organizational delivery. Key job responsibilities Deliver weekly site performance assessments, identifying … as a liaison between Global Biz Ops and the business, providing feedback on planning processes. A day in the life The Workforce Analyst (WFA) is the primary contact for WFM policies and processes within SE Domains and Sites, responsible for establishing, tracking, and reporting metrics like FRSL, Availability, Shrinkage, AFC, DRE, and others impacting customer service. About the team We … you achieve success at work and at home. BASIC QUALIFICATIONS Bachelor's degree with 5+ years of process improvement experience using data and metrics 5+ years of WorkforceManagement (WFM) experience supporting cross-functional teams Advanced Excel skills (Pivot Tables, VLookUps) and SQL knowledge PREFERRED QUALIFICATIONS 5+ years of end-to-end delivery and senior leadership communication experience Experience in More ❯
oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, WorkforceManagement (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
BET365
oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, WorkforceManagement (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯
About the role As an AI Scientist at Zellis you'll play a pivotal role in embedding AI-driven solutions across the Zellis HR, WorkforceManagement and Payroll platform and driving through their adoption. You'll work within a small, highly creative and research-driven team, designing, developing and deploying compute-efficient, powerful, and safe AI models that provide tangible …/transformation (e.g. LaTeX/mermail.io for diagramming, or natural language to code). Speech to text. Developing explainable AI approaches for transparency and trust. AI Integration into HR, WorkforceManagement, and Payroll Systems Collaborating with the Technology teams/Engineers to integrate AI solutions across all HR and payroll modules. Automating repetitive HR tasks like payroll processing and compliance … Strong analytical skills to improve AI model performance. Ability to develop innovative AI-driven solutions for business challenges. Business Acumen and HR Domain Knowledge Understanding of HR, payroll, and workforcemanagement processes would be advantageous. Ability to translate AI research into commercially viable products. Experience working with HR datasets and organisational analytics. Collaboration and Communication Ability to explain AI concepts More ❯
CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯
CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯
CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯
Ability to troubleshoot VoIP, telephony/telecom technologies, DS3, Ethernet, OC-X, 1+ and toll-free services. Experience in a technical support role in a software or telecommunications environment. WorkforceManagement software and/or outbound dialler experience. Web Services and API knowledge and understanding of conceptual use. Competent in database and SQL concepts. Education Requirement: Bachelor's degree in More ❯
in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total WorkforceManagement -Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the … selection, defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Manager to join our rapidly growing Total WorkforceManagement practice. Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional … recognize key performance drivers and business trends Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Demonstrate high levels of WFM technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in advisory services capabilities and industry knowledge Generate new business opportunities. Develop More ❯
in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total WorkforceManagement -Senior Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become … defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Senior Manager to join our rapidly growing Total WorkforceManagement practice. Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional … recognize key performance drivers and business trends Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Demonstrate high levels of WFM technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in advisory services capabilities and industry knowledge Generate new business opportunities. Develop More ❯
About the role We are seeking an experienced, highly skilled and motivated Product Manager to drive the evolution of our workforcemanagement offerings, augmenting our current capabilities and driving growth opportunities. This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you … will support the WFM product leader and be responsible for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the delivery of the strategic plans … of this product area, enjoying market competitiveness, delighting customers and business success. Skills & experience Product strategy: Contribute to and execute a data driven product strategy and roadmap for our workforcemanagement software solutions using defined prioritisation methods backed up by quantitative data, customer and market insight and trends. Communication: Be the voice of the customer and your product set to More ❯
aligned with key metrics (RTO, RPO) • Transform our global operational framework by eliminating single points of failure through strategic planning and creative solution design • Lead cross-functional initiatives with WorkforceManagement, Global Process Strategy, Operations, and Leadership to build future-proof business models • Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity • Leverage insights More ❯
