1 to 25 of 51 Permanent WFM Jobs in the UK

process governance activities. Required Skills and Experience Essential Experience working in aviation, airport operations, or transport/logistics technology environments. Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems). Technical understanding of PDA/mobile workforce tools and cloud‐based applications. Excellent problem‐solving ...

automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Ability to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. ...

Dayforce WFM Consultant – UK Contract - Immediate Start Focus on DF are supporting a UK Dayforce customer who require a hands-on Dayforce Workforce Management Consultant to support the next phase of their live Dayforce project. The client is already live on Dayforce and now needs specialist support around WFM reconfiguration … project stakeholders Providing knowledge transfer to internal teams Helping the UK business build stronger in-region Dayforce capability Essential Requirements Strong experience across Dayforce Workforce Management/WFM Experience working with live Dayforce environments Understanding of Time & Attendance, Scheduling/Rostering, pay rules, approvals and exceptions Good understanding ...

reporting frameworks Proven ability to translate data into clear insight for non-technical stakeholders Experience managing or mentoring analysts Experience with workflow or workforce management platforms (e.g. Verint) Understanding of mortgage, bridging or property lending operations Experience supporting operational change or digital transformation programmes Exposure to FCA regulated environments ...

Contingent Workforce Programme Coordinator Role: Contingent Workforce Programme Coordinator Specialism(s): Microsoft Excel, Contingent Workforce Management (CWM), Talent Acquisition, Data Collection, Data Analysis, Workday, Process Documentation, VMS, System Support, Stakeholder Management Type: Contract, Daily Rate Location: London – flexible working (1 day per week on-site) Pay Rate ...

experience working with external payroll providers. Background in: Payroll & T&A vendors (e.g. UKG, Replicon, Legion, or similar), or Consulting firms specializing in payroll, workforce management, or HR systems, or In‐house payroll transformation roles in international organizations. Technical & Functional Skills Deep understanding of payroll‐relevant T&A data ...

customer pilots or proofs of concept. Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware. Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation. ...

customer pilots or proofs of concept.* Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.* Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation. ...

customer journey Establishing planning rhythms, reporting packs and decision-making forums as the business scales What We’re Looking For Experience with CRM, BI, workforce management, telephony and operational reporting tools within high-volume sales or contact centre environments Strong background in workforce planning, resource management, sales operations and capacity ...

Agile (Scrum, Kanban) and/or PRINCE2 Data handling: data migration, cleansing, validation Reporting: data visualisation and progress tracking Systems exposure: Sona or Sona workforce management or similar Project Delivery Lead full project lifecycle from initiation through to delivery Define scope, deliverables, timelines, and resource plans Manage project plans using ...

etc. Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective. Experience with D365 Customer Insights, knowledge management or workforce management concepts. Familiarity with Power Platform capabilities used to extend service experiences. Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft ...

Overview: TekWissen Group is a workforce management provider throughout the UK, Europe and many other countries in the world. The client below is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries Role : AI Native ...

travel to client sites. Desirable Bachelor's degree in Business, Marketing or a related discipline. Experience within software or SaaS sales environments. Knowledge of workforce management, HR, payroll or related business sectors. Skills and Competencies Essential Excellent communication, presentation and interpersonal skills. Strong negotiation and influencing abilities. Results-oriented with ...

lifecycle – from discovery and definition through delivery, launch, and iteration.Working knowledge of major HCM systems (e.g., Workday, Oracle, HiBob, SuccessFactors, UKG) and/or Workforce Management platforms (e.g., Legion) is highly desirable.Proven ability to lead Agile teams and influence stakeholders across Product, Technology, and business functions, leveraging Scrum to translate ...

Technology Proficiency Exposure to CX technology stack: CCaaS (e.g., Genesys Cloud, NICE CXone, Google, Amazon Connect) CRM (e.g., Salesforce, Microsoft Dynamics, Zendesk) WFO/WFM (e.g., Verint, Calabrio) Digital: Chatbots, Conversational AI, Omnichannel messaging Ability to engage with both business & technical stakeholders. Consulting & Soft Skills Strong facilitation skills with ...

transformations in a consulting environment Strong functional understanding of HR operating models and processes, including: Core HR Recruitment/Talent Acquisition Time & Labour Workforce Management/Resource Management Deep expertise in Oracle Fusion HCM modules, including configuration and solution design Demonstrated ability to lead workstreams and manage cross-functional teams ...

environment Strong understanding of People/HR processes and data structures Experience in SuccessFactors implementations including customisation, migration and BAU Knowledge of Workforce Management/Time & Attendance systems Experience with Reward Gateway or SAP ECC HR modules Excellent stakeholder management and communication skills Role is hybrid - 1 or 2 days ...

share knowledge and best practices. Qualifications Significant experience (10+ years) delivering HCM projects or programmes. Strong knowledge of HR systems, including HRIS, payroll, and workforce management solutions. Experience with ADP GlobalView and Celergo is desirable. Experience working with UK payroll and regulatory frameworks (including HMRC; GDPR knowledge preferred). Excellent ...

TEAM - that's us. We are passionate about Intelligent Spend Management, Business Network, Procurement, Supply Chain, External Workforce Management and Business Transformation. In procurement with SAP, we are not only leaders, but also pioneers. Our expertise has made us an SAP Gold Partner and multiple award-winning Ariba MEE Partner ...

while remaining actively involved in hands‐on engineering. You will collaborate with cross‐functional teams to deliver secure, high‐performance systems that support complex workforce management operations worldwide. The position offers a unique opportunity to combine strategic leadership with technical execution in a modern, remote‐first environment. You will mentor ...

looking for We’re especially interested in candidates with experience in: NHS or healthcare technology implementations Enterprise SaaS onboarding or professional services Workforce management, rostering, scheduling or operational platforms Clinical systems deployment or digital transformation programmes Large, multi-stakeholder organisational change environments Strong implementation and project leadership experience Excellent stakeholder ...

Role : SAP FICO Module (P4 - Expert) Location: Reading, UK Work type:Hybrid Duration: 6 Months Overview: TekWissen Group is a workforce management provider throughout the UK, Europe and many other countries in the world. The client below is a global professional services company with leading capabilities in digital, cloud ...

contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience supporting and/or managing business-critical telephony applications or unified communications platforms ...

owned software solutions business to appoint a Managing Director as they embark on their next phase of growth and expansion. Operating within the mobile workforce management and field service technology sector, our client has built a strong reputation for delivering innovative cloud-based software solutions that support operational efficiency, compliance ...

Security Analyst - Audit & Compliance - Large Government Projects (Applicants must be eligible for Security Clearance) We're working with a global leader in CX and workforce management solutions to find a certified Security Auditor. This is a fantastic opportunity to join a company that's setting the highest standards in cybersecurity ...