1 to 25 of 30 Permanent 2nd Line Support Jobs in the UK excluding London with Remote Work Options

the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service … rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call … Complete all activities in line with best practice ITIL standards. Requirements: Experience of working on an IT Service Desk. Experience of providing 2nd Line support in a Windows 10/o365 environment. An enthusiasm for providing excellent service. Excellent customer service skills, with more »

efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview As a IT Support Specialist - 2nd Line, you will play a crucial role in providing remote and on-site technical support to end-users across our … experience and excellent understanding of Active Directory, Azure and Office 365. Duties Work under limited supervision both independently and within a team environment. Providing 2nd line support towards hardware and software issues (onsite and remote). Work closely with other Global Support teams … to resolve issues, manage IT Requests and provide assistance on 2nd line capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service more »

2nd Line Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part … of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is … leader working to solve the worlds toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Your Role and Responsibilities; The preferred candidate will demonstrate effective application of IT Support and more »

2ND LINE IT SUPPORT MULTIPLE 3 MONTH CONTRACTS HYBRID WORKING YORK HQ DAY RATE - £170.00 - £200.00 UMB (INSIDE IR35) Your new role Multiple opportunities for 2nd Line IT Support Candidates to be hired on an initial 3 Month Contract for … a busy Service Desk (minimum 2 years) Working in large scale, multi-site environments Experience working to and reporting against SLAs Windows 10 support in a domain environment Hardware & peripherals troubleshooting & support Software troubleshooting & support Active Directory administration Understanding of TCP/IP networks … Microsoft Office 2016 Suite VPN troubleshooting & support What you'll get in return The initial Contract will be for a 3 Month Period - there are multiple vacancies. The Day Rate is between £170.00 to £200.00 - UMB Co (Inside IR35). Full shift pattern details available on request. more »

in your career now, scroll down to read the full role description and make your application. You will have worked as a Product Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role and have a good understanding of IP related telephony, remote IP … Microsoft packages and reporting tools and are willing to learn new skills and processes. You are a great communicator and are able to support non-technical users to follow standard troubleshooting methodology with patience and empathy and be a point of escalation to our 1st Line Support Technicians. THE ROLE ‍ You will be part of the Digital Support team which is constantly evolving. As a 2nd Line Support Technician you will be a point of contact for Digital Support queries arriving via phone/ more »

Second Line IT Support Engineer Second Line IT Support Engineer - Up to £29,000 + Benefits. Hybrid - Cheltenham Monday - Friday A chance to join an established technical support provider with a growing client base. About the Client: Our client is … an established provider of managed IT Support with a large, growing, and diverse client base across the Southwest. They offer excellent progression opportunity and a chance to learn by working alongside established, accomplished industry professionals. They also offer a hybrid working model, allowing Engineers to enjoy the perks … as well as maintaining the camaraderie that comes with office-based work. Benefits: Healthcare Company Pension Hybrid Working On site parking The Second Line IT Support Engineer Role: Working as part of a small team of L2 Engineers, you will be a key point of escalation more »

FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the more »

Second Line IT Support Engineer Second Line IT Support Engineer - Up to £29,000 + Benefits. Hybrid - Cheltenham Monday - Friday A chance to join an established technical support provider with a growing client base. About the Client: Our client is … an established provider of managed IT Support with a large, growing, and diverse client base across the Southwest. They offer excellent progression opportunity and a chance to learn by working alongside established, accomplished industry professionals. They also offer a hybrid working model, allowing Engineers to enjoy the perks … L3 Engineers when it comes to escalating more complex technical problems. Second Line IT Support Engineer Skills: Previous experience providing 2nd Line Technical Support Previous MSP Experience (Desirable) Strong knowledge within IT Infrastructure components Strong knowledge of IT Hardware and Software more »

ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into … join a constantly evolving technology organisation with a family values core and be able to thrive. You will be joining an established 1st and 2nd Line Support team and the successful 2nd Line Support will be responsible for helping support … next generation of cloud-based applications, along with a small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. more »

Opportunity for an experienced 2nd Line Helpdesk Engineer for a leading Bristol based IT Managed Service Provider. Bristol IT MSP Southwest Client base upto £30k 23 Days holidays + Bank Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which can be … worked remotely. Looking at appoint ASAP Providing 2nd line IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. As a Helpdesk Engineer you must have strong customer service and relationship building … skills, with at least 4 years IT Support experience, ideally within an IT MSP setting. You will need demonstrable working experience of supporting and maintaining: Routers, Firewalls, Switches, Servers, Active Directory, Exchange, Migrations, Office 365, Citrix, Veeam back up and VMware Driving Licence required - You will need to more »

Are you an experienced IT Support Analyst seeking a new challenge? Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1 st/2 nd Line IT Support Analyst for their IT … service centre in the heart of Milton Keynes. As an IT Support Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs. You will … will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 1st/2nd line support via phone, remote, and live chat to 10,000+ global employees. Offer executive user support to more »

Senior 2nd Line Engineer Salary: £43,000 + £10k pension contirbution Location: Manchester(Hybrid) Large Pension Contribution, Annual Leave, Government Benefits, Internal Progression and Exciting projects to work on I'm currently working with an NHS trust based in the Manchester area who are looking for someone … with strong knowledge of the windows & Microsoft environment, Networking, Powershell, some SQL knowledge & Linux to join as a senior 2nd Line Engineer. The successful applicant will join a well-established IT team to support with projects and development of the trusts Infrastructure capabilities. As the … Senior 2nd Line Engineer you will be heavily involved in infrastructure projects across the trust, reviewing current infrastructure whilst being able to advise and recommend best ways forward. The Engineer will benefit from a very strong work-life balance that includes flexible, hybrid working and great opportunities more »

team, this is a growth role as the previous team member was promoted! We're looking for someone that can cover 1st and 2nd line queries from the organisations colleagues, focussed solely around application support. The ideal candidate for the role will be proactive and solutions … oriented in nature, who will exhaust all available options to solve a problem. Key Skills and Experience Requires: Commercial experience of 1st Line/Level … Application Support Solutions focussed Excellent problem solving Proactive Excellent communication and relationship building Beneficial (but not essential): Experience with ERP applications 2nd Line/Level 2 Application Support We have a starting salary of up to £35k dependant on experience, plus and excellent more »

Second Line IT Engineer Location: Cambridge - Hybrid Salary: £29,000 per annum Second line IT engineer - Role Overview: They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer … best support. Their end-to-end independent technology consultancy helps organizations understand and derive real value from their technology systems and investments. Second line IT engineer - Principal Duties : • Provide technical support and maintenance for user-based IT hardware and software. • Conduct full diagnostics with end users … manage workload efficiently. • Research and learn new technologies/solutions under pressure. • Share knowledge and contribute as a strong team player. S econd line IT engineer - Requirements: • GCSE or equivalent preferred. • 1 year of experience in IT support and customer service preferred. • Exposure to technologies including more »

Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service … requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a more »

1st/2nd Line Support Engineer - £33,000 - Chobham - Amazing Training! Role : 1st/2nd Line Support Engineer Location : Chobham Salary : £27,000 - £33,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up … be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of more »

Salary: £28k to £35k Please note this a hybrid role based out of my clients Chesterfield office. Overview This position will provide technical support to our clients customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical … experience at all times is a must along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via … effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands more »

2nd Line Support Engineer - Hybrid Working (Business Sector Clients) £30000-£40000 + Bonus + Benefits IT Consultancy with offices across the UK are expanding their Surrey office and currently require a 2nd Line Support Engineer to join the team working … team, managing business customers across the South-East providing detailed technical support (Cloud or Part-Cloud) via an internal ticketing system The 2nd Line Support Engineer will come with specific technical training, but the ideal candidate will be working for an MSP or … Reseller and be used to dealing with external customers maintaining external systems providing desktop support Key experience 5+ years' experience in a 2nd line position or similar 3rd line experience beneficial Excellent communication skills and experience working to project deadlines ensuring SLA's more »

2nd Line Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2nd Line Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2nd Line Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2nd Line Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »

2nd Line Support Engineer – Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2nd Line Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2nd Line Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2nd Line Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »

Not just another 2ndline support role. But when where youre seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. Youll be the person that people look up to. But is that enough? Well why not … get involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important … Analyst, who has strong experience of supporting users at a 2ndline support level, ideally in a Managed Service environment This 2nd Line Support Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a more »

2nd Line Support Engineer - Guildford, Surrey. £30000-£40000 + Microsoft training + Benefits Leading MSP with offices across the South, are looking for a 2nd Line Support Engineer to work with Public and Private sector clients across the South East. … The position is hybrid based and will join an existing 2nd line team. The 2nd Line Support Engineer will require: Proven track record working at a 2nd Line Support Engineer level, with experience working for an MSP … preferred (not essential) Experience in 3rd line support beneficial Excellent communication skills and be able to demonstrate the ability to translate technical issues to non-technical staff. Strong desktop support skills with an eye for detail and excellence. A strong understanding of the Service more »

1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician … to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to £25,000 DOE Location: Birmingham - (Hybrid/Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide … for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial more »

JOB TITLE: 2nd Line Support Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter/Hybrid (3 days in 2 days at home) Our client is looking for a 2nd Line Support Engineer to join an existing team of engineers. As a 2nd Line Engineer, you should be a good communicator who is friendly, patient, and happy engaging with customers of all levels while demonstrating professionalism. This is combined with a strong technical background … and knowledge necessary for the delivery of 1st to 2nd Line support. JOB SPECIFICATION: 2nd Line Support Engineer You will prioritise and manage workload effectivity, ensuring customer satisfaction and meeting Service Level Agreements as well as meeting individual and team KPI's more »

2nd Line Engineer Southampton - hybrid working + customer site visits Up to £35,000 + company car Join a dynamic tech company during a time of transformation! A 2nd line support engineer is required to join my client, providing a top tier … service to customers across the UK. The ideal 2nd Line engineer will have broad technical experience across Microsoft and VoIP and network. The role is hybrid working, with visits … to customer sites. Driving license is essential and company car or car allowance will be provided. Your Role: Resolve issues up to a second line level, spanning a wide range of technologies. Deliver onsite and remoe technical support with competence while maintaining clear communication with both more »