2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 297 321 366
Rank change year-on-year +24 +45 -20
Permanent jobs requiring a 2nd Line Support 650 578 651
As % of all permanent jobs advertised in the UK excluding London 0.92% 0.96% 0.92%
As % of the Job Titles category 0.97% 1.08% 0.96%
Number of salaries quoted 605 512 590
10th Percentile £25,750 £24,000 £23,000
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% +1.82%
75th Percentile £34,000 £34,308 £33,000
90th Percentile £38,750 £38,750 £35,076
UK median annual salary £30,688 £31,500 £30,000
% change year-on-year -2.58% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,288 53,426 67,910
% of permanent jobs with a recognized job title 94.79% 89.15% 95.77%
Number of salaries quoted 47,613 30,415 42,495
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 10 May 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -24 173 £30,000 -1.64% 38
North of England +61 133 £30,000 +5.26% 15
East of England +66 107 £31,000 -4.62% 16
Midlands +12 100 £29,500 +1.72% 19
South West -3 82 £33,500 -4.29% 19
North West +5 65 £30,000 +5.26% 11
West Midlands +2 60 £29,500 +7.27% 14
Yorkshire +87 46 £31,250 +13.22% 4
Scotland -47 41 £29,000 +14.85% 3
East Midlands +9 40 £29,000 -3.33% 5
North East +5 22 £32,250 -0.77%
Wales +7 12 £27,500 - 3
Northern Ireland +23 2 £38,750 +19.23%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 10 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 413 (63.54%) Microsoft
2 403 (62.00%) Windows
3 393 (60.46%) Microsoft 365
4 389 (59.85%) Active Directory
5 260 (40.00%) Social Skills
6 215 (33.08%) Azure
7 212 (32.62%) Windows Server
8 182 (28.00%) Customer Service
9 176 (27.08%) Problem-Solving
10 162 (24.92%) VMware
11 160 (24.62%) Microsoft Exchange
12 154 (23.69%) Windows 10
13 132 (20.31%) Firewall
14 131 (20.15%) ITIL
15 129 (19.85%) VMware Infrastructure
16 122 (18.77%) SharePoint
17 121 (18.62%) Microsoft Office
18 104 (16.00%) Microsoft Intune
19 102 (15.69%) Hyper-V
20 91 (14.00%) Entra ID
21 81 (12.46%) DNS
22 72 (11.08%) Citrix
22 72 (11.08%) Microsoft Certification
23 65 (10.00%) DHCP
24 61 (9.38%) Driving Licence
25 59 (9.08%) WAN
26 58 (8.92%) LAN
27 57 (8.77%) Degree
28 55 (8.46%) SQL
28 55 (8.46%) SLA

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 160 (24.62%) Microsoft Exchange
2 122 (18.77%) SharePoint
3 11 (1.69%) IIS
4 7 (1.08%) SharePoint 2010
4 7 (1.08%) SharePoint 2013
5 5 (0.77%) Confluence
6 3 (0.46%) Jupyter
7 1 (0.15%) IBM Notes
7 1 (0.15%) Skype for Business
Applications
1 121 (18.62%) Microsoft Office
2 10 (1.54%) Microsoft Excel
3 3 (0.46%) Spreadsheet
4 1 (0.15%) Microsoft PowerPoint
Business Applications
1 5 (0.77%) Dynamics CRM
2 4 (0.62%) Dynamics NAV
3 3 (0.46%) JDE EnterpriseOne
3 3 (0.46%) Shopify
4 2 (0.31%) Dynamics AX
5 1 (0.15%) Remedy ITSM
Cloud Services
1 393 (60.46%) Microsoft 365
2 215 (33.08%) Azure
3 91 (14.00%) Entra ID
4 42 (6.46%) OneDrive
5 37 (5.69%) AWS
6 25 (3.85%) GCP
7 13 (2.00%) Google Workspace
8 12 (1.85%) Power Platform
9 10 (1.54%) Dynamics 365
9 10 (1.54%) Mimecast
10 9 (1.38%) Azure Sentinel
11 7 (1.08%) SaaS
12 2 (0.31%) WhatsApp
13 1 (0.15%) IaaS
13 1 (0.15%) OpenDNS
Communications & Networking
1 132 (20.31%) Firewall
2 81 (12.46%) DNS
3 65 (10.00%) DHCP
4 59 (9.08%) WAN
5 58 (8.92%) LAN
6 45 (6.92%) TCP/IP
7 43 (6.62%) Wi-Fi
8 35 (5.38%) VoIP
9 34 (5.23%) VLAN
10 29 (4.46%) VPN
11 24 (3.69%) Internet
12 22 (3.38%) Network Security
13 21 (3.23%) SAN
14 17 (2.62%) Remote Desktop
15 16 (2.46%) Intranet
16 15 (2.31%) WLAN
17 11 (1.69%) Wireless
18 8 (1.23%) NAS
19 5 (0.77%) PBX
19 5 (0.77%) Structured Cabling
Database & Business Intelligence
1 36 (5.54%) SQL Server
2 15 (2.31%) Amazon RDS
3 8 (1.23%) MariaDB
3 8 (1.23%) MySQL
4 7 (1.08%) Power BI
5 3 (0.46%) Metabase
Development Applications
1 15 (2.31%) JIRA
2 3 (0.46%) Visual Studio Code
3 2 (0.31%) Hudson
General
1 260 (40.00%) Social Skills
2 50 (7.69%) Analytical Skills
3 44 (6.77%) Finance
3 44 (6.77%) Organisational Skills
4 27 (4.15%) Manufacturing
5 23 (3.54%) Law
6 20 (3.08%) Documentation Skills
6 20 (3.08%) Telecoms
7 16 (2.46%) Legal
8 13 (2.00%) Inclusion and Diversity
9 10 (1.54%) Public Sector
10 7 (1.08%) Marketing
11 6 (0.92%) Retail
12 5 (0.77%) French Language
12 5 (0.77%) Publishing
13 4 (0.62%) German Language
14 3 (0.46%) Advertising
14 3 (0.46%) Presentation Skills
15 2 (0.31%) Digital Healthcare
16 1 (0.15%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.23%) .NET
2 4 (0.62%) Cocoa
3 3 (0.46%) XML
4 2 (0.31%) CSS
4 2 (0.31%) JSON
5 1 (0.15%) HTML
5 1 (0.15%) Web Services
Miscellaneous
1 61 (9.38%) Driving Licence
2 21 (3.23%) Onboarding
3 17 (2.62%) Self-Motivation
4 15 (2.31%) Smartphone
5 14 (2.15%) Management Information System
6 11 (1.69%) Enterprise Storage
6 11 (1.69%) iPad
7 9 (1.38%) Video Conferencing
8 8 (1.23%) Clustering
8 8 (1.23%) EPoS
9 6 (0.92%) BYOD
9 6 (0.92%) iPhone
9 6 (0.92%) Replication
9 6 (0.92%) Security Operations Centre
10 5 (0.77%) Virtual Team
11 3 (0.46%) Apple TV
11 3 (0.46%) Handset
11 3 (0.46%) Raspberry Pi
11 3 (0.46%) Team-Oriented Environment
12 2 (0.31%) CMDB
Operating Systems
1 403 (62.00%) Windows
2 212 (32.62%) Windows Server
3 154 (23.69%) Windows 10
4 44 (6.77%) Linux
5 39 (6.00%) Mac OS
6 34 (5.23%) Apple iOS
7 33 (5.08%) Windows 7
8 28 (4.31%) Android
9 26 (4.00%) Windows Server 2012
10 25 (3.85%) Windows Server 2019
11 21 (3.23%) Windows Server 2016
12 20 (3.08%) Windows 8
13 7 (1.08%) Unix
14 5 (0.77%) CentOS
15 4 (0.62%) VMS
16 2 (0.31%) Red Hat Enterprise Linux
16 2 (0.31%) Windows Server 2008
17 1 (0.15%) Windows Mobile
Processes & Methodologies
1 182 (28.00%) Customer Service
2 176 (27.08%) Problem-Solving
3 131 (20.15%) ITIL
4 34 (5.23%) Mobile Device Management
4 34 (5.23%) Service Delivery
5 30 (4.62%) Infrastructure Engineering
6 28 (4.31%) Incident Management
6 28 (4.31%) ITSM
7 26 (4.00%) Computer Science
8 23 (3.54%) CRM
9 22 (3.38%) Mentoring
10 21 (3.23%) Line Management
10 21 (3.23%) Service Management
11 20 (3.08%) Continuous Improvement
12 17 (2.62%) Antivirus Management
12 17 (2.62%) Cybersecurity
12 17 (2.62%) Server Management
13 16 (2.46%) Agile
14 15 (2.31%) Change Management
14 15 (2.31%) Kalman Filter
Programming Languages
1 55 (8.46%) SQL
2 31 (4.77%) PowerShell
3 3 (0.46%) Python
4 1 (0.15%) Bash
4 1 (0.15%) JavaScript
4 1 (0.15%) Perl
Qualifications
1 72 (11.08%) Microsoft Certification
2 57 (8.77%) Degree
3 53 (8.15%) Security Cleared
4 33 (5.08%) DBS Check
5 32 (4.92%) A+ Certification
6 30 (4.62%) SC Cleared
7 26 (4.00%) MCP
8 24 (3.69%) Computer Science Degree
9 19 (2.92%) DV Cleared
10 18 (2.77%) Azure Certification
11 13 (2.00%) Network+ Certification
12 10 (1.54%) MCSE
13 8 (1.23%) CompTIA Security+
13 8 (1.23%) MCITP
14 7 (1.08%) CCNA
14 7 (1.08%) Cisco Certification
15 6 (0.92%) AWS Certification
15 6 (0.92%) HND
16 4 (0.62%) MCDST
17 3 (0.46%) ITIL Certification
Quality Assurance & Compliance
1 55 (8.46%) SLA
2 10 (1.54%) ISO/IEC 27001
3 6 (0.92%) GDPR
4 4 (0.62%) Cyber Essentials
5 2 (0.31%) Cyber Essentials PLUS
5 2 (0.31%) ISO 9001
5 2 (0.31%) QA
6 1 (0.15%) PCI DSS
System Software
1 389 (59.85%) Active Directory
2 129 (19.85%) VMware Infrastructure
3 102 (15.69%) Hyper-V
4 26 (4.00%) Virtual Desktop
5 25 (3.85%) XenApp
6 24 (3.69%) XenDesktop
7 21 (3.23%) vSphere
8 20 (3.08%) VMware ESXi
9 13 (2.00%) VirtualBox
10 10 (1.54%) VMware Workstation
11 3 (0.46%) Virtual Machines
Systems Management
1 104 (16.00%) Microsoft Intune
2 41 (6.31%) SCCM
3 17 (2.62%) WSUS
4 8 (1.23%) Autotask
4 8 (1.23%) Failover Clustering
4 8 (1.23%) Jamf Pro
5 6 (0.92%) SmoothWall
5 6 (0.92%) vCenter Server
6 5 (0.77%) McAfee ePO
7 3 (0.46%) FortiGate
7 3 (0.46%) Microsoft Data Protection Manager
7 3 (0.46%) SCDPM
8 1 (0.15%) Ansible
8 1 (0.15%) Dell DRAC
8 1 (0.15%) Opsgenie
8 1 (0.15%) Puppet
8 1 (0.15%) SCOM
8 1 (0.15%) SCVMM
Vendors
1 413 (63.54%) Microsoft
2 162 (24.92%) VMware
3 72 (11.08%) Citrix
4 38 (5.85%) Cisco
5 34 (5.23%) Apple
6 30 (4.62%) Google
7 27 (4.15%) Veeam
8 26 (4.00%) HP
8 26 (4.00%) Sophos
9 19 (2.92%) Dell
10 12 (1.85%) ServiceNow
11 11 (1.69%) Symantec
12 9 (1.38%) Datto
13 7 (1.08%) Acronis
13 7 (1.08%) Draytek
14 6 (0.92%) ESET
14 6 (0.92%) Remedy
14 6 (0.92%) Ubiquiti
15 5 (0.77%) McAfee
15 5 (0.77%) Meraki