18 of 18 Permanent Freshdesk Jobs in the UK excluding London

attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary of £25,000 - £30,000 , depending on experience. Monday to Friday More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

and spreadsheet software as well as e-mail, the internet and Microsoft Windows Desired Skills & Experience Experience of SQL Server Experience of report writing tools e.g. Stimulsoft Experience of Freshdesk Experience of Intercom Experience of task tracking system such as YouTrack Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension More ❯

with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in More ❯

with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in More ❯

of B2B and B2C brands, this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices, door access, and software for … troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or similar) Comfortable delivering both remote and onsite support Excellent communication skills and a customer-first mindset Able to multitask, prioritise effectively, and stay calm under pressure Highly organised with More ❯

across multiple countries, supporting the eProcurement team with day-to-day tasks. Issue Resolution : Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary. Client Communication : Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients. System Support : Troubleshoot Pi-related issues, maintain system integrity, and More ❯

interpersonal skills to inspire and develop people Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on More ❯

A problem-solving mindset paired with strong attention to detail. Strong organisational skills to juggle priorities in a fast-paced environment. Proficiency with Microsoft 365 and ticketing systems like Freshdesk or Zendesk. Familiarity with applicant tracking systems, HR platforms, or Power BI is a bonus, but not required. Why Choose Reach ATS? Join a team thats all about collaboration, innovation More ❯

inspire and develop people Calm under pressure with excellent conflict resolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and a detail-oriented approach What We Offer: A base salary of £35,000 - £40,000 and bonus More ❯

English – written and verbal. Strong communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join a forward-thinking company where More ❯

candidate will own and define all Support SLAs and KPIs, ensuring efficient and effective processes within the team. The role requires hands-on experience with our helpdesk software, currently Freshdesk, and with Jira. ITIL certification and a proven track record of building and leading Support or Service Desk teams are essential. What you'll be doingto make a difference: Lead … data-driven insights and proactive communication. Act as the primary point of contact for key customer interactions, setting an example of professional and empathetic communication. Oversee the use of Freshdesk for ticket management and customer communication, ensuring efficient workflows and accurate reporting. Utilise Jira for internal issue tracking and collaboration, ensuring seamless communication between Support and other teams. Ensure tight … integration between Freshdesk tickets and Jira issues/tickets to enable efficient cross-functional collaboration between Professional Services and Development teams, ensuring seamless communication and faster issue resolution. Collaborate closely with Partner Managers (CSMs) and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. More ❯

least 2 years’ experience managing Microsoft 365 tools and cloud-based business applications Strong working knowledge of SharePoint (site creation and administration essential) Familiarity with support desk tools (e.g. Freshdesk or similar) and business communication tools A proactive, solutions-focused mindset with excellent stakeholder and user support skills Experience creating simple training content and helping end users confidently adopt systems More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

with BI Analysts to update reports and improve data processes Monitor data accuracy and integrity, and perform regular housekeeping Support larger SAP-related projects and manage support tickets via Freshdesk Help document BI processes and load/monitor data in SAP B1 What Youll Learn How to source, format, and present data securely and effectively Techniques for analysing structured and More ❯

with BI Analysts to update reports and improve data processes Monitor data accuracy and integrity, and perform regular housekeeping Support larger SAP-related projects and manage support tickets via Freshdesk Help document BI processes and load/monitor data in SAP B1 What Youll Learn How to source, format, and present data securely and effectively Techniques for analysing structured and More ❯

frictionless support from day one. What you’ll be doing: Own onboarding — review business documents, verify identities, and approve new customers using tools like tools Handle support tickets in Freshdesk — answer questions, resolve issues, and keep response times tight. Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely. Collaborate with our Risk & Compliance More ❯

with in-office collaboration required. The nice to haves: Experience working within the Background Screening, HR, HR Tech, or recruitment services sector. Familiar with customer service platforms such as Freshdesk, HubSpot, or Zendesk. Wed also love you to: Ensure that the company values are reflected in your own work and behaviour: Put People First, own it, Be Curious, Succeed Together More ❯