1 to 25 of 251 Permanent Incident Management Jobs in the UK excluding London

Position Summary We are recruiting on behalf of a client in the Critical National Infrastructure (CNI) sector for a Cyber Incident Management Coordinator to deliver, evolve, and implement the organisation's approach to managing cyber incidents, including processes, roles, and escalation paths. This newly established role supports … Cyber Incident Team Lead in embedding cyber incident response practices, aligning with regulatory frameworks such as the Cyber Assessment Framework (CAF). You will work collaboratively across Cyber Security, HR, Finance, Legal, and Communications teams to deliver enterprise-wide outcomes and drive incident preparedness. What ...

client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards … adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change Management ...

client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards … adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change Management ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Manager Consulting Delivery - Major Incident & Problem Management Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. … Manager, Consulting Delivery specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, while being backed ...

will provide leadership, governance and operational control across the Out of Hours service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading Major Incident Management activity, managing operational risk and ensuring all events, incidents … escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers and stakeholders to ensure activity is prioritised, progressed and governed effectively. The role carries ...

Incident Executive Job Title : IT Incident Executive Location: London City Contract Type: Permanent Annual Salary: Circa £30,000 DOE Working Pattern: Full Time, 40 hours per week (08:30 - 17:30, Mon - Fri). Potential for 1 day working from home after a successful probation period … ready to take your career to the next level? Our client, a dynamic organisation in the technology sector, is seeking an enthusiastic IT Incident Executive to join their team! This is an exciting opportunity for a talented individual who thrives in fast-paced environments and is passionate about delivering ...

Description: Job Title: Cyber Incident Management Senior SpecialistCorporate Title: Vice PresidentLocation: ChesterAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving ResThe Team: Cyber Incident Response and Management … integrity, and/or availability of the Bank's information and information systems or has privacy implications. Role Description: The role of the Cyber Incident Management Senior Specialist is to coordinate the response and recovery activities from information security incidents. This includes collaboration with appropriate response, assist with ...

operations professional who is comfortable working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout … enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams, management and external service ...

applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking … critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem-solving ability ...

Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior technical … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll doActing as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response to major ...

week We are looking for an experienced Cyber Security Engineer SME to join a growing cyber security team, taking ownership of the operational management, engineering and lifecycle maintenance of a broad range of enterprise security tools. This is a hands-on engineering role suited to someone with strong cyber … ongoing evolution of the organisation's cyber security capabilities. Key Responsibilities Cyber Security Tooling: Manage the day-to-day operation, maintenance, configuration and lifecycle management of multiple enterprise cyber security platforms. Red Team & Forensics: Support the operation and maintenance of red team tools, digital forensic solutions, EDR platforms, threat ...

party risk reviews and governance activities, ensuring alignment with the Firm's ISMS, risk framework, policies and applicable standards. They will support the effective management of information security risks, strengthen compliance and assurance processes, and promote consistent governance across the Firm's technology environment, suppliers and integrations. Main responsibilities … information security audits, control assessments and compliance reviews across technology, business processes and third parties. Assess control design and operating effectiveness across access management, change management, IT operations, cloud, network and endpoint security, secure development, incident management, resilience and supplier management. Define audit scope, testing ...

people, customers and partnersAbout the roleLeads Node4's Network Operations Centre, acting as the Derby control tower for 24*7 monitoring and incident response. Accountable for day-to-day NOC performance, team leadership, and continuous improvement across both onshore and offshore NOC teams. Ensures proactive detection, disciplined incident management, and consistent service outcomes aligned with the practice's service strategy. Works closely with Reactive Support, Network Delivery, and Architecture to reduce incident demand and improve end‐to‐end service outcomes. Oversees the safe execution of pre-approved out-of-hours maintenance changes ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

Assessment & Qualifications DeliveryLocation: Manchester or Rotherham – HybridJob Level: IC20 (Specialist)This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management AnalystAbout PearsonAt Pearson, we add life to a lifetime of learning so everyone … technology platforms to deliver more scalable, resilient and cost-effective services. About the RoleWe're looking for a proactive, adaptable and customer-focused Service Management Specialist to join our Assessment & Qualifications Delivery team. This is an exciting opportunity to play an important role in supporting the technology services behind ...

Assessment & Qualifications DeliveryLocation: Manchester or Rotherham – HybridJob Level: IC20 (Specialist)This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management AnalystAbout PearsonAt Pearson, we add life to a lifetime of learning so everyone … technology platforms to deliver more scalable, resilient and cost-effective services. About the RoleWe're looking for a proactive, adaptable and customer-focused Service Management Specialist to join our Assessment & Qualifications Delivery team. This is an exciting opportunity to play an important role in supporting the technology services behind ...

multiple concurrent activities, ensure priorities are clear, and mobilise the right people and resources when major incidents arise. This is not a traditional project management position. We're looking for someone who can take ownership, make decisions under pressure and keep people focused and organised when the stakes … challenging, bringing clarity to uncertainty and ensuring teams remain focused on the right outcomes. You'll ideally bring: Proven experience in operational leadership, crisis management, incident coordination or running a complex technical or security-focused function. Strong organisational and resource management skills, with the ability to oversee ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential ...

directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels … performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes ...

strong background within a recognised consultancy or professional services firm is therefore important. The role You will: Lead complex operational resilience and crisis management engagements across Financial Services Advise senior executives and boards on resilience strategy, regulation and investment Design and deliver large-scale resilience transformation programmes Lead scenario … testing, simulations and crisis exercises Assess technology, cloud, third-party and operational resilience Support clients with crisis and incident management frameworks Manage engagement scope, budgets, contracts, delivery risk and project teams Build trusted relationships across a portfolio of major Financial Services clients Identify opportunities to expand accounts ...

Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global … operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China and EU Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...