1 to 25 of 180 Permanent Incident Management Jobs in the UK excluding London

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … on data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such More ❯

www.necsws.com Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted … within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in … Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering More ❯

Do you have strong communication skills? Are you confident providing clear, precise advice to stakeholders? Then consider the role of Security & Incident Management Executive at Reed in Partnership! You must be based in the NorthEast for this position. This role requires you to travel, therefore you must have a valid UK driving license and access to your own … vehicle What is the role about? The Security & Incident Management Executive, reporting to the Deputy Head of IT & Security, support with all aspects of IT and security across the contract, comprising physical & information security, including: Act as a Security & Incident Management Executive (SIME) supporting the day-to-day SIM Team operations including Helpdesk duties, fraud packs … and supporting the audit and visit schedule. Act as helpdesk support to frontline test centre staff to resolve and monitor security & operational incidents. Assisting with administrating the fraud management process, assisting with managing fraud trackers, and reporting, remedial training and actions. Creating fraud incident packs & work with frontline staff to gather evidence to support fraud pack assembly, processing More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … will define the strategic roadmap for each practice, focusing on Incident reduction opportunities, Incident prevention via root cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into … stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high More ❯

building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Strengthen our Team as our Major Incident Manager. Based in Belfast The Major Incident Manager will be reporting operationally to the Senior Major Incident Manager and on a day-to-day basis, working as … part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition, you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process … and assist with developing and implementing process and service improvements across the team. What we are looking for: Previous experience in high-priority incident management in a multi-client or shared service environment In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process Ability and willingness to work as More ❯

plus on call charges and excellent benefits Location: Newtonabbey, Belfast - Hybrid working Must be eligible for SC clearance if successful Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high-priority … incident management in a multi-client or shared service environment · ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: · Managing high-priority incidents through to closure · Verify Priority and reallocate as necessary · Determine incident severity · Ensure appropriate and timely progression More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of … an evolving service organisation. Key Details: Job Title: Major Incident Manager Location: Manchester Office Salary: Up to £40,000 (Dependent on Experience) Set up: Hybrid - 3 days in the office What's in it for you? Responsibility across major incidents that directly influence customer satisfaction Leadership and development opportunities to manage and mentor a growing team, shaping a team … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical … and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an More ❯

business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their … optimum performance, availability to IT users and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training … activities and encourage and support staff development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by More ❯

the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead … playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role additionally operates on-call within scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work. • Problem Management: Prevent recurring incidents to enhance system stability. • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle More ❯

Shift and incident Lead page is loaded Shift and incident Leadlocations: United Kingdom - Swindontime type: Full timeposted on: Posted Todayjob requisition id: JR015832Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways … discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Shift & Incident Lead Location: Hybrid (Swindon or London) Contract Type: Permanent Hours: Shift-based (including evenings, weekends, and bank holidays) Industry: Fintech Payments Regulated Technology Salary - Competetive + Shift 20% allowance … across the UK and beyond. Our teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key. The Role We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across technical and business teams. You More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience … about your career. Desired Skills and Experience FWA 5G FIBER NETWORKS * Proven experience in network engineering or operations leadership. * Strong knowledge of network technologies and security principles. * Skilled in incident management, change management, and vendor relationships. * Excellent communication and collaboration skills. * Ability to thrive under pressure and make sound decisions. Hays Specialist Recruitment Limited acts as an More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience … about your career. Desired Skills and Experience FWA 5G FIBER NETWORKS * Proven experience in network engineering or operations leadership. * Strong knowledge of network technologies and security principles. * Skilled in incident management, change management, and vendor relationships. * Excellent communication and collaboration skills. * Ability to thrive under pressure and make sound decisions. Hays Specialist Recruitment Limited acts as an More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … part of the team actively assisting in resolving issues as well as your leadership responsibilities. Key Responsibilities The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are available at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop … customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the More ❯

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities. ❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset …/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different PC operating systems (Windows 7, 10) • Handling end users' incidents and IMAC requests using Service NOW ticketing tool • Performing Hardware/Software installation (understanding of deployment tools like SCCM) • End-user support – Break fix & Service Requests • Desktop/Laptop/Network Printers Management. … support for conference room& internal events using MTR (Microsoft Teams Room) • Image Deployment using SCCM & Auto Pilot • VDI technologies Citrix Xendesktop, Azure cloud PC. • Laptop AV/endpoint security Management for Mcafee, Cortex XDR. • User Data Management (OneDrive, Office 365) • Refresh of old asset from windows 7 to windows 10. • MTR Video conference support for meeting room and More ❯

with the junior SRE to develop their practical experience and technical confidence. Partner with developers, data scientists, and business users to resolve technical issues. Automate & Optimise Contribute to configuration management and automation improvements. Identify and document standard operating procedures. Implement proactive monitoring measures to detect and prevent issues. Monitor & Troubleshoot Troubleshoot system issues using logs, monitoring tools, and a … methodical approach. Oversee and enhance system monitoring with Nagios, with a transition to Datadog. Incident Management Support incident management processes, including post-mortems and follow-up actions. Communicate outcomes with customers clearly and effectively. What We’re Looking For: Experience Proven experience in an SRE, DevOps, or Operations Engineering role. Strong working knowledge of AWS, Terraform More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

workload, and tasks are appropriately and fairly distributed throughout the team, with emphasis on making sure that staff are adequately skilled to respond and to monitor progression. Ensuring effective Incident Management is in place by monitoring against quality standards and checks. Identifying, escalating, and communicating in a timely manner high priority incidents, service requests, trends, and service issues … when dealing with demanding situations, taking ownership if required. Observe and influence the development of customer care skills within the team, leading by example and training as required. Line management of the team including day to day performance, conduct, and absence. Maintain a good personal awareness of industry standards and future developments. Promote good and efficient working practices in … organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (2016), Information Standards, Information Security, and compliance with NHS Information Governance. Ensure change management is applied within the Tier 2 team and follows implemented policies and procedures. Ensure all documentation relating to own area is complete and fit for purpose and all releases More ❯

using a diverse security toolset and the successful applicant will build extensive experience in all areas of cyber security. Daily tasks will involve the following: • Endpoint monitoring and analysis. • Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics …/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Vulnerability identification & mitigation/remediation. • Compose security alert notifications. • Help develop cyber security process & procedures. • Advise incident responders & other teams on threat. • Triage security events and incidents apply containment and mitigation/remediation strategies. • Generate reports and document security incidents/events. • Proactively monitoring the performance … of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing • Knowledge of Cloud computing, computer network defence, identity management, incident management and network security. • Significant experience within a SOC environment. • Incident response experience • Qualification/Certification in Cyber Security Desirable • IT Qualifications/Certifications such More ❯