1 to 25 of 178 Permanent Incident Management Jobs in the UK excluding London

IT infrastructure and application systems are adequately protected. Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. Ensure that Change Management processes include a security review, particularly signing off on all firewall rule set and networking changes to maintain network security integrity. Support the information … security team in daily activities including security monitoring, incident management, and participating in a future 24x7 support rota. Mentor junior security team members. Key skills of the Cyber Security Engineer: Proven experience in security and risk assessment consultancy. Strong working knowledge of Azure security technologies with hands-on more »

IT Knowledge Management Process Owner (ServiceNow) Base Locations: Havant (preferred), Aberdeen, Perth, Glasgow, Edinburgh, Reading. Working Pattern: Permanent | Full Time | Hybrid (1 day per month at the office - Havant (preferred) Benefits: A comprehensive range of benefits to support your family, finances, and wellbeing, (including 34 days of holiday entitlement … enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more). About the Role: Are you passionate about Knowledge Management? Do you thrive in an environment where you can influence and improve service delivery? Join us as the IT Knowledge Management Process Owner, where … you'll be pivotal in managing and enhancing our Service Knowledge Management System. Reporting to the Head of Service Management, you'll be part of a dynamic team dedicated to the delivery of Infrastructure & Platforms (I&P) Services across the UK and Ireland. Key Responsibilities: Develop and manage more »

by using remote software or when necessary, by desk visit. Leading on employee onboarding and technical training events, providing inductions as required. Managingstock asset management, ensuring levels remain at buffer stock and liaising with vendors to replenish when required. Ensuring all technical issues and queries received via slack, phone … of the customer needs. Participating as required, and as directed by the relevant ITO team members, in the following administrative processes: recording software licenses, incident management, service request management and problem management and continual improvement. Skills and experience we are looking for in our ITO Support … TCP/IP issues on both macOS, Linux and Windows devices. Previous experience of using an IT call-logging system for service requests and incident management. Use of ServiceNow an advantage. Contribute to departmental projects as needed and be able to create and maintain operational support documentation. Extensive experience more »

protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Portfolio. This will include the organisation and management of reactive and contractual services. In this role … you will be responsible for the commercial, customer and service management for our ROADflow Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. … program of excellent, value added service. Responsibility for the Program and Performance of the ITS support service including the service budget, individual service contracts, Incident Management and Continual Improvement. Ensuring our customers receive an excellent service culminating in high availability of assets through both reactive and proactive support more »

depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product/solution. Supporting the production of technical specifications and/or solutions. more »

growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient … and create performance reports. Optimize third-party services. Oversee major incidents and problem resolution. Maintain clear communication during incidents and changes. Provide support for incident management and escalations. Manage IT onboarding and equipment setup for new starters. Oversee secure removal of access and retrieval of equipment for leavers. more »

changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team-oriented, collaborative environment. Creativity and lateral thinking more »

a range of varied functions, such as M365 Migration, application upgrades and device refreshes. IT Security focused work including patch updates and general vulnerability management The Key Responsibilities Are: Windows 10/11 build automation and image management. Endpoint device set-up and configuration. Hardware and software product lifecycle … processes are fully followed and advise on IT security related issues. Liaise with 3rd party service providers to resolve problems within agreed timescales. Vulnerability Management to identify and fix Security vulnerabilities. MDM solution administration. Support the Society branch network across 34 locations and our head office functions. Support equipment … Experience of Windows based administration tools such as Active Directory and Group Policy. Strong troubleshooting, analytical and fault-finding skills Able to automate system management tasks. Excellent communication and interpersonal skills. A strong customer focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts more »

resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore … services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching … To apply for the role of Head of Product Support , you will possess the following skills, experiences and qualifications: Proven experience in product support management, preferably within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems, databases, and software development life cycle. Excellent more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

the start and end of each of your shift to ensure all matters of concern are passed on for the purposes of service and incident management Writing complete and accurate handover/incident reports and taking appropriate action as required on all reports passed to you at more »

existing methodologies, team input and your own initiative to ensure attendance and retention targets are achieved Managing the fair and consistent application of performance management and disciplinary measures as necessary Working with the management team to identify and deliver positive change and business efficiencies Escalating any appropriate problems … changes, cancelled voyages etc and ensure compliant with local requirements Work closely with the UK Sales team to support brand initiatives Coordinate and represent Incident Management, reviewing communications and offers to trade and guests to ensure compliance with local requirements Develop initiatives to drive sales performance and increase … conversion Experience: 3-5 years' experience within a contact centre/customer service-related management position Prior experience with strategic planning and leading a contact centre team. Background in the travel/hospitality industry is a bonus. Preferred skills: Experience in the use of contact centre applications and enterprise more »

AD \ GPO \ PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and more »

to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … that the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in … a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing service issues. Travelling to customer sites more »

business. Here are some of the main responsibilities of the IT Risk Analyst role: To support first line owners in the appropriate identification, prioritisation, management and reporting of IT Risks and Controls. To be a designated point of contact for IT Risk Management for the quarterly control evaluation. … strong ability to analyse and interpret complex data. Able to tailor messaging to a variety of audiences with varying levels of technical or risk management knowledge, as well as good negotiation and relationship building skills to be able to coordinate activity across multiple teams. Proactive and able to work … on own initiative. Familiarity with the working practices and operations of an IT environment. An understanding of risk management processes, including risk identification and assessment, risk mitigations, and risk incident management. At Ageas we offer a wide range of benefits to support you and your family inside and more »

requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate will … enhance our Microsoft 365, Microsoft In-tune, Microsoft Auto-Pilot and associated Microsoft client management capabilities within the team whilst ensuring that the ServiceDesk is maintained through prioritisation and management of phone calls, logged calls & emails via our cloud-based ticketing system. The role-holder will also be … key member in delivering this great IT support service to Bighams & ByRuby. You will be a key resource in supporting the team with the management of our 500 Microsoft 365 In-Tune connected devices which include laptops, desktops, mobile phones and tablets. Our aim is to provide world class more »

the success of our Risk and Excellence team.You will be responsible for conducting thorough investigations, analysis, and commentary writing to develop comprehensive reports for management review. Your expertise will be instrumental in identifying key business risks through root cause analysis and trended statistics, and you will provide valuable insights … to enhance our risk and compliance activities. Key Responsibilities: Conduct investigations and analysis to generate insightful commentary for management reporting. Perform in-depth root cause analysis and trended statistics for key business risks. Identify areas for improvement in risk and compliance activities and provide focused support to the Risk … evolving needs of the business. Support the Enterprise Risk Manager in monitoring the implementation and effectiveness of risk controls and actions. Assist in risk incident management and the maintenance of Group Policies to ensure relevance and accessibility. Aid in the maintenance and continued rollout of certification to ISO9001. more »

employees or contractors and act as the site contact under the terminal's Safe System of Work. In a site emergency, you will support incident management and maintain an incident log, ensuring safety. You will contribute to developing, reviewing, and updating emergency, security, safety, and operational plans … proactive approach to work-related problems. Proficiency in IT and IS systems for day-to-day duties. Understanding and following the company's performance management process, including personal development. Minimum education: GCSE Grade C or equivalent, including Maths & English. ONC or City & Guilds (or equivalent) is desirable. To be more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £40,000 Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication to their values and their standing in … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

function to ensure product safety, integrity, and conformance with respect to Customer, Divisional, Corporate and regulatory requirements. Pro-actively lead the Quality & Food Safety Management Programs in the Haddenham Plant thus ensuring compliance with Company, Regulatory, Third party and Customer standards, whilst achieving Quality objectives and KPI targets. Maintain … Food Safety and leading initiatives to improve the performance. Manage the Performance and Development of the Site Quality Team at McCormick Haddenham. Lead the incident management process and provide training and coaching at site level Play an active role as a member of the Sites Operations Leadership Team. more »

track record of delivering new and innovative solutions. You will be part of Arnold Clarks Digital Infrastructure team, responsible for the design, build and management of an extensive hybrid datacentre infrastructure. This will feature an array of computer and storage platforms deployed across multiple on-premise datacentres, as well … storage platforms in the datacentre. Installation, configuration and upgrading of Windows Server operating systems. Using VMware to manage server deployments. Deploying and automating patch management across the server estate. Managing and updating Active Directory, DNS/DHCP services. Monitoring system performance and taking corrective actions. Managing the backup and … recovery of servers and data. Third line support duties including incident management. Essential skills and experience Experience of working at a technical level in operational duties Excellent problem solving skills Excellent knowledge of Windows operating systems A good understanding of DNS and DHCP services Experience managing accounts within Active more »

minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … Responsibilities: To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »

Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident more »