1 to 25 of 62 Permanent Knowledge Management Jobs in the UK excluding London

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

Are you a visionary leader with a passion for technology and knowledge management? Do you thrive in a dynamic environment where innovation is at the forefront? If so, Oliver Wyman invites you to apply for the role of Global Head of Knowledge Technology. Oliver Wyman is a … global leader in management consulting, committed to helping our clients navigate complex challenges and drive meaningful change. Our culture is built on collaboration, integrity, and a shared commitment to excellence. We value diversity and inclusion, recognizing that a variety of perspectives fosters creativity and innovation. Our teams are composed … require the successful candidate to work from the London Baker Street office at least 60% of the time. Role Overview : The Global Head of Knowledge Technology at Oliver Wyman will play a pivotal role within the senior leadership team, spearheading the strategic direction and operational management of all More ❯

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

plans to drive business performance - and we'll celebrate the results with you along the way. About the role Own and evolve the global knowledge management strategy for HR Shared Services. Ensure content is structured, accessible in a global platform, and continuously updated across geographies and service lines … to drive operational excellence and scalability. Your responsibilities Define and lead the global knowledge management strategy for HR People Services and support other processes within the Global Business Services (i.e. Finance, Supply Chain, procurement, etc.) Develop, improve and maintain a global framework for SOPs, process documentation, FAQs, and … internal knowledge bases. Oversee taxonomy, templates, and content structure across systems (e.g., Confluence, EDCM, SharePoint). Establish governance models with content owners across 5 locations and service lines. Ensure consistent updates, version control, content creation and lifecycle management. Promote adoption of KM best practices through training, change management More ❯

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world … time. The Opportunity Oliver Wyman is seeking a strategic leader to join our team as the Global Head of External Data to join our Knowledge Management team. In this pivotal role, you will oversee and optimize our extensive portfolio of our external knowledge data and expert vendors … driving the strategic value derived from these partnerships to enhance our consulting services across various industries. Key Responsibilities: Strategic Knowledge Data Vendor Management: Developing and implementing a comprehensive strategy for managing Oliver Wyman’s portfolio of external data vendors, ensuring alignment with our strategic objectives. Data Utilization and More ❯

Knowledge Manager, HR | Ocado Logistics | Hybrid (Hatfield) Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we don’t just move goods - we move with purpose. As we continue to evolve, we're looking for a Knowledge Manager who’s ready to shape how our people … access and use information across the business. About the Role As our Knowledge Manager within the People Services team, you’ll lead the charge in creating a smarter, faster, and more connected workplace. You’ll design and own the knowledge management strategy - ensuring every colleague, from HR … to payroll, can access accurate and helpful information exactly when they need it. Using tools like Oracle Knowledge Centre, you’ll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It’s more than content management - it’s building More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

Knowledge and Information Manager Location: Cheltenham Salary: £36,408 Flexible working: we recognise the importance of a healthy work-life balance and offer flexible working patterns to suit your needs. This is an office-based role, however some home working may be possible one day per week. About us … GCHQ you’ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork. The Role Effective information management is vital to the success of our operations. As a Knowledge and Information Manager, you’ll support our intelligence community by meeting their … requirements and ensuring information is shared securely. Based in our Knowledge and Information team, you’ll deliver information services, work with customers across the business, and identify opportunities to shape our processes to meet the changing needs of our organisation. Day-to-day, you’ll promote best practice across More ❯

quality and building long lasting relationships. Overview We are looking for an experienced SAP PMO Consultant to support the governance, delivery assurance, and operational management of our portfolio of clients and active SAP Implementations. This role combines client-facing PMO leadership with internal responsibilities to support the growth and … strong delivery discipline, a proactive mindset, and a collaborative approach, helping ensure both successful client engagements and internal excellence in our PMO framework and knowledge base. Role and Responsibilities Client Delivery – PMO Responsibilities Governance & Quality Assurance Establish and maintain governance structures (e.g., SteerCo’s, Change Boards, Design Authorities, Governance … Track milestone and quality gate completion aligned to SAP Activate methodology Support internal and client-side assurance reviews, audits, and health checks Planning & Performance Management Support the development and maintenance of project plans Monitor progress, interdependencies, and critical path items Manage project baselines and slippage mitigation actions Track deliverables More ❯

Job Description Knowledge Manager, HR | Ocado Logistics | Hybrid (Hatfield) Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we don’t just move goods - we move with purpose. As we continue to evolve, we're looking for a Knowledge Manager who’s ready to shape how … our people access and use information across the business. About the Role As our Knowledge Manager within the People Services team, you’ll lead the charge in creating a smarter, faster, and more connected workplace. You’ll design and own the knowledge management strategy - ensuring every colleague … from HR to payroll, can access accurate and helpful information exactly when they need it. Using tools like Oracle Knowledge Centre, you’ll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It’s more than content management - it More ❯

be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role … experience • ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case … and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs) Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge … but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning Knowledge of learning management systems Knowledge of learning theories and methods Professional sales qualifications Benefits £35,000 Base. £60,000 OTE Annual leave More ❯

communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs) Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge … but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning Knowledge of learning management systems Knowledge of learning theories and methods Professional sales qualifications Benefits £35,000 Base. £60,000 OTE Annual leave More ❯

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services … availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that may be problems to … and delivery of the company's business and services in conjunction with the product development function. Design • Consulted on the design of the service management processes that the SMRE are accountable for. • Consulted on the design of business processes for existing and new products, ensuring alignment with MA process More ❯

provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learnt from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever … and resources for staff. Innovate Solutions: Partner with HR to develop a catalogue of cutting-edge learning tools and materials. Stay Ahead: Keep your knowledge fresh on software capabilities and upcoming features, so Salix stays at the forefront of technology. What You'll Do Design and deliver training sessions … and skilled in simplifying the complex so that everyone thrives in the digital space. Key Skills include : Learning design and development Learning delivery and management Knowledge management and content creation This role aligns with the Skills Framework for the Information Age (SFIA) at level 4 competencies , making More ❯

range of IT Infrastructure, including On-premises infrastructure, Private and Public cloud environments (Azure), voice and data networks, supporting the DDAT Strategy through implementation, management, and ongoing support. You will leverage your technical and business knowledge, along with coordination skills, to manage daily operational activities and relationships between … technical designs and providing business with assurance on supplier proposals. Supporting a wide range of ICT services including telecoms, data networks, and server infrastructure. Knowledge of infrastructure services like Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Managing stakeholder relationships effectively. Supporting and troubleshooting complex ICT solutions. Knowledge … key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring, patching, and documentation. Staff Management Recruiting, training, mentoring, and coaching team members. Managing work allocation, appraisals, and development plans. Knowledge Management Researching industry trends and informing ICT More ❯

contribute to internal capability development, project assurance, and business development as part of our consultancy's growth strategy Role and Responsibilities Client Delivery – Project Management End-to-End Project Leadership Lead full lifecycle SAP projects using SAP Activate or hybrid methodologies Drive project initiation, planning, execution, monitoring, and closure … Own integrated project plans, deliverables, and milestones across workstreams Governance & Stakeholder Management Establish and manage project governance including Steer Co’s, working groups, and issue escalation paths Serve as the key point of contact for client stakeholders, including sponsors and business leads Report project progress, risks, and mitigation plans … in a clear and timely manner Budget, Scope & Resource Management Manage budgets, resource plans, time tracking, and financial forecasting Control scope through robust change management processes Oversee internal and external teams, ensuring clarity of roles and accountabilities Risk & Issue Management Proactively manage risks and issues using structured More ❯

We are looking for a candidate to start in this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of … adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure ticket … development. Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and More ❯

maintains change control. Reports progress and RAID status weekly. Establishes quality standards and plans risk mitigation. Applies a cloud-first approach to delivery. People Management and Development: Continuously develops technical and soft skills. Shares knowledge, mentors team members, and supports onboarding and development. Utilisation and Revenue: Drives revenue … with wider NTT and partner ecosystem. Minimises FOC days. Project Methodology and Organisation: Defines project delivery approach and plans resources, costs, and timelines. Contract Management: Understands complex contracts, monitors costs/benefits, and manages change requests. PM Tools (NTT DATA): Proficient in NTT DATA project tools and Cloud ALM. … Technical & Business Management Integration: Contributes to technical discussions, supports decision-making with process understanding. Communication and Behaviour: Drives outcomes through leadership, moderates conflicts, and manages change confidently. Task and Time Management: Manages multiple sub-projects, sets milestones, and tracks delivery. Problem Solving: Makes sound decisions, escalates issues promptly More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and … Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in a timely manner More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … rigorous transformation program whereby the platform-as-a-service (PaaS) provider ServiceNow has been implemented along with a suite of processes, policies and performance management reporting which still needs to be fully embedded and further optimised. The successful candidate will be responsible for administrating the ServiceNow platform for these … that enables managers to optimise the performance of their retrospective teams as well as the service we offer internally and to customers. ServiceNow systems management administer the system, identify opportunities to further automate process flows, gather requirements for system development, work with a third party service provider to develop More ❯