1 to 25 of 42 Permanent Knowledge Management Jobs in the UK excluding London

a polished and professional final product. Solutions Solution Development: Collaborate closely with the solutions lead to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong content that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leverage the playbook's resources to … bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for responses and propositions. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from tender outcomes to continuously … improve content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a proposition, proposal and More ❯

a polished and professional final product. Solutions Solution Development: Collaborate closely with the solutions lead to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong content that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leverage the playbook's resources to … bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for responses and propositions. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from tender outcomes to continuously … improve content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a proposition, proposal and More ❯

a polished and professional final product. Solutions Solution Development: Collaborate closely with the solutions lead to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong content that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leverage the playbook's resources to … bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for responses and propositions. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from tender outcomes to continuously … improve content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a proposition, proposal and More ❯

Job title: Technical Writer & Knowledge Manager Location: Stevenage, Hybrid Scope Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … will drive innovation and digital excellence across multiple programmes. Role The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The More ❯

Job title: Technical Writer & Knowledge Manager Location: Stevenage, Hybrid Scope Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … will drive innovation and digital excellence across multiple programmes. Role The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The More ❯

Job title: Technical Writer & Knowledge Manager Location: Stevenage, Hybrid Scope Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … will drive innovation and digital excellence across multiple programmes. Role The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Cloud Expertise: 5+ years of hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Leadership & Influence: Proven ability to lead and influence cross-functional teams, including offshore engineering teams, to deliver complex projects on time … Communication: Exceptional communication and presentation skills, with the ability to articulate a clear product vision and strategy to both technical and non-technical audiences. Proven ability to influence senior management and advocate for product priorities. Product Lifecycle Management: A proven track record of leading the launch and management of software products (front-end, back-end, or both More ❯

circa £550 per day Security Clearance: Government SC clearance required, active preferred Role Description We are seeking an experienced Software Platform Engineer – IDAM to manage our Identity and Access Management solutions across Cloud, On-Premises networks, and mobile endpoints , ensuring devices and applications are secure, compliant, and optimized for end-users. You will design, implement, and maintain Microsoft identity … identify risks, and manage dependencies across the product line Monitor, troubleshoot, and optimize identity services for availability, performance, and scalability Maintain compliance with organizational and industry standards Product Delivery, Management & Ongoing Development Provide ongoing operational support for IDAM solutions, including cloud, on-premises, and mobile endpoints Analyze performance data and user feedback to identify areas for improvement and iterate … product offerings Manage mobile device enrollment, MDM policies, and application management to ensure secure access Core Duties Implement, maintain, and enhance identity and access management solutions across cloud, on-premises, and mobile platforms Build, deploy, administer, and maintain secure solutions for applications and services Maintain detailed documentation and knowledge management for operational transparency Contribute to the More ❯

Clearance Operational Support: Oversee and execute the screening, onboarding, review and data transfer requests fulfillment across all businesses within Citi as defined in rules provided by Independent Compliance Risk Management (ICRM). Discuss, implement and operationalize new country privacy and regulatory changes impacting the cross-border transfer process as advised by Country ICRM. Quality Assurance: Perform regular reviews on … and efficient operating model aligned with Citi's global data transfer framework, contributing to process optimization. Cross-Functional Collaboration: Cultivate strong relationships and collaborate effectively with Third Party Risk Management, Legal, Compliance, Technology, and various Business units to attain shared goals. Knowledge Management & Content Creation: Produce and curate high-quality content, including playbooks, guidance documents, and FAQs … that simplifies and scales process knowledge across the organization. Communication & Reporting: Communicate complex regulatory and process information clearly to senior management, subject matter experts, and challenge functions, ensuring transparency and understanding. Risk Management & Mitigation: Proactively review and challenge execution quality, escalate potential risks, and develop remediation strategies to mitigate issues. Crisis Management & Problem Solving: Demonstrate exceptional More ❯

Translate business requirements into clear, functional specifications to inform ERP system configuration Support testing, training, change impact analysis, and rollout activities Champion the development of structured process documentation and knowledge management practices Contribute to the development of a process library and promote best-practice business analysis This is a hybrid role with broad exposure across the organisation, supporting … work independently in a newly created role Desirable Experience Familiarity with SAP or other ERP systems Experience in not-for-profit, public sector, or asset-based organisations Understanding of knowledge management and documentation frameworks Working Arrangements Remote-first working model with occasional travel to hub offices in Leeds or Birmingham for collaboration Flexibility in travel expectations will be More ❯

globally. Key Responsibilities May Include: Lead the Enterprise Architecture team, guiding them in setting technology policies, standards, and governance practices across the organization, ensuring compliance with lifecycle and asset management standards. Develop and maintain the business, technical, application, information, process, and infrastructure views of the organization's architecture to ensure cohesive and efficient operations. Ensure the technology strategy is … integration, particularly in collaborating with Product and Platform teams to align technology solutions with business objectives. This includes experience in leading the design of integrated systems. Team Leadership and Management: A track record of leading and managing teams of architects and specialists. This includes direct experience in providing guidance, mentorship, and direction to ensure adherence to architectural standards and … Recovery (DR) plans, with a focus on the recovery of all business technology products and services. This also involves collaborating with cross-functional teams to ensure effective DR execution. Knowledge Management and Repository Development: Background in developing and maintaining enterprise-wide knowledge repositories of technology and tools. This encompasses ensuring accessibility and relevance of knowledge resources More ❯

globally. Key Responsibilities May Include: Lead the Enterprise Architecture team, guiding them in setting technology policies, standards, and governance practices across the organization, ensuring compliance with lifecycle and asset management standards. Develop and maintain the business, technical, application, information, process, and infrastructure views of the organization's architecture to ensure cohesive and efficient operations. Ensure the technology strategy is … integration, particularly in collaborating with Product and Platform teams to align technology solutions with business objectives. This includes experience in leading the design of integrated systems. Team Leadership and Management: A track record of leading and managing teams of architects and specialists. This includes direct experience in providing guidance, mentorship, and direction to ensure adherence to architectural standards and … Recovery (DR) plans, with a focus on the recovery of all business technology products and services. This also involves collaborating with cross-functional teams to ensure effective DR execution. Knowledge Management and Repository Development: Background in developing and maintaining enterprise-wide knowledge repositories of technology and tools. This encompasses ensuring accessibility and relevance of knowledge resources More ❯

high-quality support. Collaborate with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required … Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco networking technologies (routers, switches, ASA/FTD firewalls, VPNs, wireless solutions). Hands-on experience with LAN/WAN, VLANs, routing protocols (OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office … and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for More ❯

Prestigious opportunity with a Global market Leader for a Product Owner for our Document Management Solutions. Dedicated to a pioneering technology team, we are inviting you to join our success story. This is a hybrid role based in our Liverpool office 2-3 days a week. As our Product Owner for iManage, you will be responsible for:- Acting as … the SME for iManage DMS Ensuring the iManage product delivers maximum value to the business, enabling document lifecycle efficiency across the organisation Owning the vendor relationships, including performance management Maintaining a deep understanding of the product roadmaps and relevant features, and ensuring alignment with our strategic goals Developing a sound knowledge of application integration points to support interoperability … across systems If you possess a combination of some of the following skills, then LETS TALK! Experience as a Product Owner and lifecycle management for iManage DMS Product management expertise - roadmap alignment and stakeholder engagement across multiple business functions Vendor and contract management - managing SLAs and escalations and relationships Stakeholder Management Driving user adoption and developing More ❯

firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT and other senior legal and business stakeholders regarding their legal technology support needs Delivering the firm’s legal … The Team The IDT team is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader … Contribute to matter retrospectives and lead on continuous improvement based on any relevant lessons learned or other feedback received on the team’s services. Manage and collaborate Provide line management of the team’s group of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory More ❯

via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role … tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license More ❯

this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes … Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a … similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we'd love to hear from you. More ❯

Title: Business Analyst Contract: 2-year fixed term Salary: £50,000 Work Location: Mostly remote, but you will report into the Birmingham office Roles Available: 3 (in Finance, Asset Management, and Operations teams) About the Role Gleeson Recruitment Group have just been briefed on a fantastic opportunity for 3 Business Analysts to join a great organisation in the heart … visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business … support software providers in configuring solutions that fit the businesses requirements. Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design. Support change management activities by ensuring stakeholders understand process changes and by providing process documentation for training and onboarding. Support change impact analysis and contribute to testing, training, and rollout activities. Champion More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

The Team The IDT team is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader … and (iii) financial performance of the firm. This is done by identifying opportunities to support, and deliver innovation solutions, using technology, and new ways of working. Key Responsibilities Team Management Supervise a team of legal professionals on a per matter basis with legal tasks that are best performed by process-centric specialists utilising legal technology tools, including AI to … streamline processes and improve efficiency. Identifying training needs, creating guidance and providing coaching to ensure matter teams have the requisite knowledge and practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking More ❯