1 to 25 of 30 Permanent Knowledge Management Jobs in the UK excluding London

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more. … client, a leading UK law firm ranked as one of the best companies to work for in the country, is seeking a Head of Knowledge Management to establish and develop a modern Knowledge Management function across the firm. This is a rare opportunity to take ownership ...

working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title : Knowledge Management Business Partner - Europe Reporting To: Director, Knowledge Management Work Schedule: Onsite Tewkesbury, GBR Moogs Corporate Group is seeking a Knowledge Management (KM) Regional Business Partner in Tewkesbury or Wolverhampton, UK to join the Knowledge Management Organization. In this role, you will be responsible for driving knowledge management initiatives across all Moog business units in the European region. You will support strategic priorities defined ...

Practice Operations Lead, Legal Knowledge Management & AI Function: Law Firm Advisory Role Summary The Practice Operations Lead sits within the Law Firm Advisory function and is accountable for the operational performance of the Legal Knowledge Management & AI practice, while remaining an active hands-on contributor … client engagements. The role is split roughly 50:50 between practice operations (pipeline management, estimating and contracting, practice development) and direct project delivery. This balance is intentional: the successful candidate needs enough current delivery experience in data/AI/KM engagements to estimate and scope credibly, and enough ...

Manager, Knowledge & Research Services London | Hybrid Working A leading international law firm is seeking an experienced Manager of Knowledge & Research Services to lead its London-based research function and provide strategic support across its European offices. This is a high-profile role combining legal and business research expertise … competitive intelligence leadership, stakeholder management, and the adoption of cutting-edge AI research technologies. The successful candidate will work closely with senior lawyers, business development teams, and global knowledge professionals to deliver high-value insight that supports client growth, market positioning, and firm strategy. The Role As Manager ...

facing innovation and modern legal service delivery initiatives. The successful candidate will bring experience in legal operations, process improvement, business analysis, consulting, legal project management or professional services transformation. Strong stakeholder management, workshop facilitation, process mapping and communication skills are essential. Experience with legal technology, continuous improvement methodologies … Design scalable operating models for repeatable legal work, complex matters, managed services and client-led solutions. Contribute to improved work allocation, matter planning, matter management, resource utilisation and delivery governance. Work with pricing, finance, project management and knowledge teams to improve predictability, profitability and transparency. Identify opportunities ...

responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

vulnerability remediation and security audits for network infrastructure•Maintain accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support ...

vulnerability remediation and security audits for network infrastructure • Maintain accurate documentation: network diagrams, device inventory and configuration baselines • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA … workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability ...

continuous improvement of operational systems, policies, processes and tools. Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness. Support organisational planning, budget management and performance monitoring. Use operational insights, business intelligence and performance data to support decision-making. Contribute to the development and implementation of strategic organisational … priorities. Contracts, Partnerships and Supplier Management Lead on organisational contract management and oversight. Support donor, partner and supplier contracting processes. Manage partnership due diligence requirements and ensure compliance with organisational policies. Develop and maintain effective supplier relationships and oversee service performance. Support procurement activity, contract renewals and supplier ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...

adoption of legal technology solutions that improve client collaboration, matter delivery, workflow efficiency and reporting. You will work closely with partners, lawyers, legal operations, knowledge management, IT and clients to gather requirements, build HighQ sites and portals, configure workflows and dashboards, and support technology-enabled legal service delivery. … successful candidate will bring hands-on HighQ administration and solution design experience, strong stakeholder management skills and a practical understanding of legal service delivery. Experience with HighQ, Publisher, forms, workflow automation, permissions, dashboards, Microsoft 365 and wider legal technology platforms would be highly advantageous. Main Responsibilities include: Design, configure ...

queries. Collaborate with the Support team on resolving complex Microsoft 365-related issues. Automate routine or repetitive tasks to improve operational efficiency. 3. Documentation & Knowledge Management Maintain internal knowledge bases and troubleshooting documentation. Ensure accurate recording of client tenancy configurations and technical notes. Key Requirements Strong client … analytical and troubleshooting skills. Essential Experience Microsoft SharePoint – Advanced understanding of site configurations and permission management. Microsoft Entra ID – Experience with identity and access management and tenant setup. PowerShell – Proficient in scripting and task automation. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test and support … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

consulting services and methodologies Working with sales and delivery teams to create compelling client propositions Driving the adoption of AI-enabled consulting tools and knowledge management About You We're looking for someone with: Significant experience within a technology consultancy, systems integrator or professional services environment A strong … background delivering digital and technology transformation Experience writing and reviewing Statements of Work, proposals and business cases Excellent stakeholder management skills with the ability to engage CIOs, CTOs and senior business leaders Broad understanding of cloud technologies, digital transformation, data, AI, cyber security and enterprise technology Commercial awareness with ...

Support on Microsoft 365-related queries. Collaborate with support teams to resolve complex technical issues. Automate repetitive tasks to improve team efficiency. 3. Documentation & Knowledge Management Maintain and update internal knowledge bases and troubleshooting guides. Document client tenancy configurations and technical implementation notes Key Requirements Strong client … SharePoint – Advanced understanding of configuration and permissions. Microsoft Entra ID – Experience with access and identity management. PowerShell – Proficient in scripting and automation tasks. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits 25 days annual leave + public holidays + your birthday off Professional development opportunities ...

measure impact. Partner with stakeholders across ICAEW to streamline processes, support campaigns and ensure digital solutions meet member, student and user needs. Oversee quality, knowledge management and service standards across digital and assisted-service channels What you will need: Proven experience leading, coaching and developing teams … record of delivering service improvement, digital adoption or process change Confident using data and insight to improve performance, quality and customer outcomes Excellent stakeholder management, communication and influencing skills Strong working knowledge of CRM, Microsoft Office and operational systems Sound judgement, resilience and the ability to manage competing ...

deliver the Service Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution … automation to transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable ...

up. What You'll Be Doing Design, develop and deploy AI-powered solutions across the organisation. Build AI assistants, copilots, intelligent automation tools and knowledge management solutions. Develop Retrieval-Augmented Generation (RAG) solutions using internal business data. Create scalable AI architectures and support the ongoing management … Looking For Commercial experience building and deploying AI or Machine Learning solutions. Strong Python development skills. Experience working with REST APIs and systems integration. Knowledge of LLMs, RAG architectures, vector databases and modern AI frameworks. Experience with AWS cloud services and infrastructure. Familiarity with Docker and Kubernetes. Experience integrating ...

Learning Co-ordinator will be part of a team and will provide support for learning & continuous improvement within the work programme, particularly in the management of the “Insight” reporting tool. Provide support for regulatory interfaces as required, with the Office for Nuclear Regulation, HSE, Environment Agency etc. Promote … wide network and establish working relationships with both internal and external stakeholders to ensure learning is shared effectively and efficiently. Principal Accountabilities: The management of the information from the project (and externally) to enable capture and dissemination of potential learning and improvement opportunities using the “Insight” tool. Provide support ...