1 to 25 of 29 Permanent Knowledge Management Jobs in the UK excluding London

Technical Product Owner, Product Specialist, Knowledge Management, AI, Mainly Remote with Global Travel Technology Product Owner required to join a global Professional Services business based in Central London. However, this is practically a remote role, but when travel is required (to London, Europe and the States on occasions … monthly travel for team collaboration), you will be reimbursed for your travel and accommodation. This Product Owner will ideally have experience within Knowledge Management and will have a passion for AI. It is definitely a technology driven role, so we would like someone from a technology-first background ...

Technical Product Owner, Product Specialist, Knowledge Management, Fintech, Heavily Regulated Background ESSENTIAL, Assurance, AI, Mainly Remote with Global Travel Technology Product Owner required to join a global Professional Services business based in Central London. However, this is practically a remote role, but when travel is required (to London … monthly travel for team collaboration), you will be reimbursed for your travel and accommodation. This Product Owner will ideally have experience within Knowledge Management and will have a passion for AI. It is definitely a technology driven role, so we would like someone from a technology-first background ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner … hottest areas in technology while developing enterprise sales skills that will define your career. What You’ll Do Master eGain’s AI knowledge management platform and become a trusted advisor on how AI transforms enterprise operations Identify and engage with enterprise prospects through strategic outreach Qualify leads ...

customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service … team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

changes, ensuring impacts are understood, risks managed, and end-to-end testing completed prior to production. Lead and participate in Major Incident and Problem Management, including 24/7 rota cover, working closely with Product Group, Service Quality, IT Operations, and suppliers. Ensure clear, timely communication of service events … outages through established service management processes. Drive continuous service improvement through the creation and management of Continuous Service Improvement Plans. Manage supplier performance, including SaaS providers, ensuring contractual obligations, service reviews, and change control processes are met. Oversee vulnerability management, knowledge management, and problem resolution ...

What you’ll be doing Using AI, NLP and LLMs to mine, summarise and analyse biomedical literature Designing smarter workflows for content analytics and knowledge management Supporting pharmaceutical R&D through high-quality, FAIR data and semantic technologies Acting as a subject matter expert for AI-driven content … interpret scientific literature Experience or strong interest in NLP and LLM technologies (transformers, RAG, prompt engineering) Python and AI frameworks for text analytics Knowledge of ontologies, knowledge graphs and semantic technologies Confident communicator who enjoys working with diverse stakeholders Curious, adaptable and comfortable in a fast-evolving environment ...

Description We are recruiting for a Junior IT Operations Analyst to join Experian's Global Operations Centre (EGOC) in Nottingham working within the Practice Management team and supporting our Monitoring and Event Management capability. This entry-level role is ideal for someone to learn how modern IT Operations … observability and event management work, and will transition new services into our operational environment. As a Junior IT Operations Analyst, you will work with the Practice Manager and Practice Analyst. Your responsibilities will include ensuring that our services have the right configuration, alerting, monitoring, and documentation in place. This ...

Cloud Technical Support Engineer, you will provide support for our customers solutions. You will handle complex troubleshooting, assist with escalations, and contribute to knowledge management whilst working under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support … issues Implement fixes for a wide range technical queries and issues as they arise. Escalate particularly complex issues to Senior Engineers as necessary. Documentation & Knowledge Management Create technical documentation for common support scenarios Develop knowledge base articles covering frequently encountered queries/questions. Update troubleshooting guides based ...

complex technical issues, which require engineering expertise or software development (.Net, Devops pipelines, MS SQL, Grafana), and coordinating with third-party vendors for incident management, patches, and upgrades. Key tasks include: Providing 24/7 L3 support, including on-call duties, with coverage for out-of-hours, weekends … solutions. Conducting code reviews and offering feedback. Communicating risks and impacts to stakeholders effectively. Ensuring the security and integrity of solutions. Continuously improving technical knowledge and skills by staying updated with industry trends. Managing incidents, root causes, resolutions, and implementing improvement actions. Perform Incident management in terms ...

/fix and reactive maintenance o Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third-party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs … commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time-to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime ...

validation of chipsets by verifying functional and performance metrics Execute, develop, and plan system tests, contributing to the evolution of product quality Support test management tools and continuous integration methodologies Compile regular test execution summary reports with metrics Job Requirements: Batchelor's or Master's Degree in Electronic … testing Proficiency in planning, estimating, and developing system tests Familiarity with DevOps, Jenkins, Docker containers, and automation test frameworks Experience with test management software Knowledge of defect tracking and knowledge management software (Atlassian JIRA and Confluence preferred) Understanding of testing methodologies Proficiency in operating RF test ...

Global Change Manager - Service Management Based in Birmingham with flexible hybrid working £65-75k plus a great range of benefits We are looking for an experienced change manager to join an exciting organisation undergoing exciting global change. You will be responsible for building out an effective change management … work with a number of key stakeholders across the globe and also all external vendors. You will provide a comprehensive review of all change management reporting to identify trends and potential problem sources, build an inventory of problems under analysis and ensure the correct resources are put in place ...

Service Management Account Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern: Hybrid. … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: As the Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving SLA achievement ...

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

awareness of associated National policies and initiatives. Understand, document and support the needs of National applications where they have dependences upon IT Infrastructure. Team Management Conduct regular one-to-one meetings to provide coaching, reinforce leadership values, and support personal and professional development of team members. Management … Infrastructure staff. Lead the IT Infrastructure team providing clear leadership and management. Deputise for the Head of IT Operations as required. Technical Management Responsible the maintenance and up-keep for all IT infrastructure assets, including servers, storage and network components including their maintenance and support. Manage vendor and supplier ...

Full-Time, Permanent JOB OVERVIEW As a Technology Engineer, you will play a key role in Cyber Defence and Engineering, focusing on the deployment, management and enhancement of security platforms, tools and controls across our clients and internal operations at PointWire. Your responsibilities will include implementing and fine-tuning … Technology Engineer will be part of a team delivering technical work packages, leveraging in-depth yet broad expertise across the following areas: Endpoint Management, Endpoint & Network Detection and Response Tools, Technical Compliance Applications, Defence Technologies, Change Request Management and Security Automation, with a strong passion for Security. ABOUT ...

high-quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider … problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual agents, and workflow ...

make a real impact in shaping how colleagues access and share information via the intranet across the business. The role sits within Knowledge Management and works closely with the Intranet & Knowledge Systems Executive to ensure the intranet remains a dynamic, user-friendly hub for communication and collaboration. … From supporting content editors and advising on best practice, to assisting with site management, analytics, and usability improvements, this is a key role in keeping knowledge flowing across the organisation. The specific responsibilities and objectives of the Intranet Assistant include: Providing editing support and guidance to content editors ...

escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business … superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree ...

right foundations Implement a data platform such as Microsoft Fabric as the firm’s single source of truth Lead initial programmes including new knowledge management and records management systems Influence senior stakeholders across multiple regions and build firm-wide understanding of the value of data Work closely ...

internal sales, delivery, and partner teams, including ServiceNow leadership. Required Experience Strong ServiceNow platform expertise across ITSM, ITOM, HRSD, CSM, Employee Service Centre, Case & Knowledge Management, and Performance Analytics. Experience designing ServiceNow solutions for HR, IT, and customer experience use cases. Hands-on knowledge of integrations, data … migration, scripting, and workflow automation. Proven consulting and stakeholder management skills, including CXO-level engagement. Experience supporting change management and user adoption initiatives. Commercial awareness with exposure to pre-sales and client demonstrations. Security Clearance Eligibility for Security Check (SC) clearance is required. Continuous UK residency ...

shaping for new initiatives. Support vendor selection, proof‐of‐concepts, and implementation roadmaps. Collaborate with other architecture practices to ensure cross‐domain consistency. Mentorship & Knowledge Management Provide architectural leadership and technical direction to Solution Architects and Engineers. Maintain an accurate domain landscape and ensure critical design knowledge … annual technology spend. Influence procurement decisions typically valued between £5m–£20m. Provide design leadership to 5–10 architects and senior engineers (no direct line management). Act as the senior design authority for all Buying & Planning technology decisions. Partner with senior leaders across Buying, Planning, Merchandising, Product, and Technology. ...

subject matter expert on department processes to inform and guide future changes. Conduct reviews and workshops to optimise operations and ensure compliance and risk management standards are met. Develop and maintain process documentation and knowledge management content. What Experience We’re Looking For Experience with process improvement … methodologies (e.g., Lean, Six Sigma). Strong project management and business change skills. Ability to gather and validate requirements and support change readiness. Experience in business process management, including mapping and standards. Experience with AI deployment is desirable. Excellent presentation skills, both creating and delivering content. Confidence working ...