1 to 25 of 30 Permanent Knowledge Management Jobs in the UK excluding London

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

teams for timely resolution. Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan … with SME’s on functional issues. Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes … issues. Coordinate communications between suppliers, OEM, and business stakeholders for their particular area. Track and report progress to stakeholders. Your Profile: Essential skills/knowledge/experience: IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices More ❯

teams for timely resolution. Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan … with SME’s on functional issues. Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes … issues. Coordinate communications between suppliers, OEM, and business stakeholders for their particular area. Track and report progress to stakeholders. Your Profile: Essential skills/knowledge/experience: IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices More ❯

communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs) Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge … but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning Knowledge of learning management systems Knowledge of learning theories and methods Professional sales qualifications Benefits £35,000 Base. £60,000 OTE Annual leave More ❯

communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs) Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge … but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning Knowledge of learning management systems Knowledge of learning theories and methods Professional sales qualifications Benefits £35,000 Base. £60,000 OTE Annual leave More ❯

communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs) Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge … but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning Knowledge of learning management systems Knowledge of learning theories and methods Professional sales qualifications Benefits £35,000 Base. £60,000 OTE Annual leave More ❯

and we help everyone here to succeed. At TXP, you can multiply your potential. We are seeking a versatile and proactive Pre-Sales & Bid Management Specialist to support our sales and business development process across both public and private sectors. This hybrid role combines bid management and bid … practice leads to represent technical capability in written form (not as a solution designer). Support handover to delivery teams post-win. Sales Collateral & Knowledge Management: Create and maintain reusable assets including case studies, SoW templates, capability decks, and whitepapers. Keep the bid content library current and searchable … using tooling such as Copilot or knowledge management systems. Assist in standardising engagement models and proposal frameworks across service lines. Collaborate with marketing to contribute to press releases and customer references. Skills and experience: Proven experience in a Pre-Sales, Bid Writer, or Technical Account Manager role, ideally More ❯

and we help everyone here to succeed. At TXP, you can multiply your potential. We are seeking a versatile and proactive Pre-Sales & Bid Management Specialist to support our sales and business development process across both public and private sectors. This hybrid role combines bid management and bid … practice leads to represent technical capability in written form (not as a solution designer). Support handover to delivery teams post-win. Sales Collateral & Knowledge Management: Create and maintain reusable assets including case studies, SoW templates, capability decks, and whitepapers. Keep the bid content library current and searchable … using tooling such as Copilot or knowledge management systems. Assist in standardising engagement models and proposal frameworks across service lines. Collaborate with marketing to contribute to press releases and customer references. Skills and experience: Proven experience in a Pre-Sales, Bid Writer, or Technical Account Manager role, ideally More ❯

and we help everyone here to succeed. At TXP, you can multiply your potential. We are seeking a versatile and proactive Pre-Sales & Bid Management Specialist to support our sales and business development process across both public and private sectors. This hybrid role combines bid management and bid … practice leads to represent technical capability in written form (not as a solution designer). Support handover to delivery teams post-win. Sales Collateral & Knowledge Management: Create and maintain reusable assets including case studies, SoW templates, capability decks, and whitepapers. Keep the bid content library current and searchable … using tooling such as Copilot or knowledge management systems. Assist in standardising engagement models and proposal frameworks across service lines. Collaborate with marketing to contribute to press releases and customer references. Skills and experience: Proven experience in a Pre-Sales, Bid Writer, or Technical Account Manager role, ideally More ❯

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution … RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service … issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery issues. Work with sales teams to identify growth opportunities within existing accounts. TECHNOLOGY & TOOL MANAGEMENT Oversee the use and administration of service desk tools More ❯

growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our internal … base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review the most asked questions … and ensuring the knowledge hub and supported learning content can answer them Promote content via the knowledge hub and through hosting webinars that helps internal and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more More ❯

solutions to application performance issues. Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Creation and distribution of knowledge and information with other team members and the company Your Profile Key experience: Experience with MES/MOM technology. Aveva/Wonderware Intouch with … PLC, SCADA, HMI knowledge Machine Integration added advantage Good understanding of COTS Manufacturing IT applications Integration of Factory Automation layer with MES Excellent verbal and written communication skills – the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Knowledge of Machine Integration through … OPC and various interfacing protocols. Knowledge of PLC, SCADA, sensors and IIOT devices, Aveva Wonderware intouch. Knowledge of ITIL processes is good to have Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in “ServiceNow” and knowledge More ❯

solutions to application performance issues. Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Creation and distribution of knowledge and information with other team members and the company Your Profile Key experience: Experience with MES/MOM technology. Aveva/Wonderware Intouch with … PLC, SCADA, HMI knowledge Machine Integration added advantage Good understanding of COTS Manufacturing IT applications Integration of Factory Automation layer with MES Excellent verbal and written communication skills – the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Knowledge of Machine Integration through … OPC and various interfacing protocols. Knowledge of PLC, SCADA, sensors and IIOT devices, Aveva Wonderware intouch. Knowledge of ITIL processes is good to have Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in “ServiceNow” and knowledge More ❯

tailored for experienced professionals with a strong track record in delivering complex cybersecurity projects. This role demands in-depth expertise in threat intelligence, risk management, incident response, compliance, and security architecture. The consultant will lead project teams, shape technical strategies, and mentor junior team members while working cross-functionally … sprint planning, reviews, and retrospectives. Champion continuous improvement and ensure effective delivery cycles. Mentorship & Team Development Support the development of junior consultants by sharing knowledge, providing technical guidance, and fostering a culture of learning and collaboration. Business Development Support Contribute to business development efforts by supporting proposal creation, presentations … and identifying areas for growth in cyber resilience services. Knowledge Management Promote and contribute to the creation of reusable assets, documentation, and best practices to strengthen the knowledge base within the cyber resilience practice. Required Skills & Qualifications Technical Expertise Deep understanding of threat intelligence, risk management More ❯

tailored for experienced professionals with a strong track record in delivering complex cybersecurity projects. This role demands in-depth expertise in threat intelligence, risk management, incident response, compliance, and security architecture. The consultant will lead project teams, shape technical strategies, and mentor junior team members while working cross-functionally … sprint planning, reviews, and retrospectives. Champion continuous improvement and ensure effective delivery cycles. Mentorship & Team Development Support the development of junior consultants by sharing knowledge, providing technical guidance, and fostering a culture of learning and collaboration. Business Development Support Contribute to business development efforts by supporting proposal creation, presentations … and identifying areas for growth in cyber resilience services. Knowledge Management Promote and contribute to the creation of reusable assets, documentation, and best practices to strengthen the knowledge base within the cyber resilience practice. Required Skills & Qualifications Technical Expertise Deep understanding of threat intelligence, risk management More ❯

tailored for experienced professionals with a strong track record in delivering complex cybersecurity projects. This role demands in-depth expertise in threat intelligence, risk management, incident response, compliance, and security architecture. The consultant will lead project teams, shape technical strategies, and mentor junior team members while working cross-functionally … sprint planning, reviews, and retrospectives. Champion continuous improvement and ensure effective delivery cycles. Mentorship & Team Development Support the development of junior consultants by sharing knowledge, providing technical guidance, and fostering a culture of learning and collaboration. Business Development Support Contribute to business development efforts by supporting proposal creation, presentations … and identifying areas for growth in cyber resilience services. Knowledge Management Promote and contribute to the creation of reusable assets, documentation, and best practices to strengthen the knowledge base within the cyber resilience practice. Required Skills & Qualifications Technical Expertise Deep understanding of threat intelligence, risk management More ❯

new role within our client’s structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving. Key Responsibilities: Ensure performance and scalability of … to demonstrate ownership of production system health, monitoring, and alerting Strong grasp of infrastructure components Competent Jira and Confluence user for incident, change and knowledge management Confident approach to project management This is an excellent opportunity and if it’s something you’d like to find out More ❯

new role within our client’s structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving. Key Responsibilities: Ensure performance and scalability of … to demonstrate ownership of production system health, monitoring, and alerting Strong grasp of infrastructure components Competent Jira and Confluence user for incident, change and knowledge management Confident approach to project management This is an excellent opportunity and if it’s something you’d like to find out More ❯

new role within our client's structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving. Key Responsibilities: Ensure performance and scalability of … to demonstrate ownership of production system health, monitoring, and alerting Strong grasp of infrastructure components Competent Jira and Confluence user for incident, change and knowledge management Confident approach to project management This is an excellent opportunity and if it's something you'd like to find out More ❯

an Application Support Developer! You'll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. We … the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of the products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and ‘shift left' into and out of the L2 team to continually improve our level of … degree or equivalent qualifications are desirable but not essential. A desire to take ownership of your own learning and development, you're hungry for knowledge and always keen to ask questions and understand the details. Previous experience in an IT Support role is desirable Proficient in SQL scripting Previous More ❯

a future spec for the BYOD currently being discussed. Ability to stay current with the latest IT trends and technologies, and to leverage this knowledge to drive continuous improvement. Act as a primary point of contact for IT issues and service requests. Maintain a high level of customer service … ability to interact effectively with end users at all levels. Proficiency in service desk software and tools, including ticketing systems, remote support tools, and knowledge management platforms. Proficiency in Office 365. Please note, Office-based cover 5 days a week will be expected by the team More ❯