22 of 22 Permanent Knowledge Management Jobs in the UK excluding London

days per week in the office in Manchester. A SharePoint Consultant is required by a leading Microsoft consultancy delivering SharePoint Online, intranet and knowledge management solutions across enterprise clients. This is a business known for strong delivery, investing in certifications, and giving consultants a clear route into Solution … requires Government SC (Security Check) Clearance Strong experience designing SharePoint Online solutions Proven Information Architecture experience within SharePoint Experience delivering SharePoint intranet and document management solutions Knowledge of knowledge management within SharePoint solutions End-to-end experience across design and deployment This role suits a SharePoint ...

cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational documentation … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

Ipswich, Norwich, Chelmsford and Cambridge. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

team is responsible for the applications in our New Payment Platform solution for a global client base. This individual will use their Production Engineering knowledge to guide the team in advancing the experience of our clients in the post code development activities and interactions. The successful candidate will help … constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national ...

team is responsible for the applications in our New Payment Platform solution for a global client base. This individual will use their Production Engineering knowledge to guide the team in advancing the experience of our clients in the post code development activities and interactions. The successful candidate will help … constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national ...

team in London. This is an exciting opportunity to play a key role in developing and implementing legal technology solutions, driving innovation, and supporting knowledge management across a highly respected international practice. Working closely with the firm's Center of Excellence for Continuous Improvement, you will help shape … legal technology strategy, support innovation initiatives, and collaborate with lawyers and business services teams to enhance efficiency, knowledge sharing, and client service. Key Responsibilities Knowledge Management Systems Support the development and implementation of processes for capturing, filtering, storing, and sharing materials, including model forms and precedents. Design ...

with external payroll vendors to ensure accurate, timely, and compliant payroll Maintain payroll inputs, reconciliations, and reporting Prepare payroll records for audits, finance, and management review Ensure timely submission of statutory requirements, including PAYE Support year-end payroll processes and reporting obligations Identify process improvements to harmonise payroll practices … data accurately Oversee contingent worker population and ensure Workday data accuracy Support Works Council processes and HR governance Contribute to HR system optimisation and knowledge management 5. Recruitment & Onboarding Support Assist HRBP and hiring managers with recruitment activities Manage job postings, offers, contracts, and background checks Support onboarding ...

Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support Team … administration Software installation, in accordance with Trust process and policy Manage own work load with direction from Desktop Support Manager and Desktop Supervisor Incident Management Service Request Fulfilment Configuration Management About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team ...

vulnerability remediation and security audits for network infrastructure.•Maintain accurate documentation: network diagrams, device inventory and configuration baselines. •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s.•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels.•Adding to and updating all Knowledge Management systems to help support ...

vulnerability remediation and security audits for network infrastructure. • Maintain accurate documentation: network diagrams, device inventory and configuration baselines. • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's. • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels. • Adding to and updating all Knowledge Management systems to help support ...

checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes. Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. Engagement … Financial Reporting: Monitoring project status, preparing monthly service review report for senior management and clients. Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing. Risk/Issue Resolution: Manages issues and drives facilitating resolutions, notifying all affected parties. Cross-Functional Collaboration & Stakeholder ...

grad with a good technical mind and one year of experience ***** Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge … high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation ...

grad with a good technical mind and one year of experience ***** Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge … high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation ...

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support environment, enjoy problem‐solving … email, webchat, and portal. Offer day‐to‐day guidance and escalation support to Level 1 analysts. Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation. Monitor SLAs and identify repeat issues or bottlenecks. Produce routine and ad‐hoc operational performance reports. Escalate unresolved or complex issues ...

Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows ...

right foundations Implement a data platform such as Microsoft Fabric as the firm’s single source of truth Lead initial programmes including new knowledge management and records management systems Influence senior stakeholders across multiple regions and build firm-wide understanding of the value of data Work closely ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...

Take ownership of challenging issues and drive them through to resolution Work across a broad range of technical tasks, contributing to incident, problem, and knowledge management Join our on-call rota , offering technical support 24/7, 365 days a year Collaborate with internal teams and 3rd-party … applications into Production and IT Service Build strong working relationships across the business and with external partners Contribute to continuous improvement through problem management and service evolution Share knowledge and help drive a “shift-left” approach to enhance support capability across teams What you'll need Qualifications ...

Commercial Director in securing high-value contracts. On offer is a highly competitive salary and an excellent (performance related) bonus structure. Key Responsibilities: • Bid Management: Lead the end-to-end bid process, including PQQ, RFP, and tender submissions, ensuring all deadlines are strictly met. • Content Creation: Write original, persuasive … case studies, and operational data. • Regulatory Compliance: Ensure all bid submissions strictly adhere to water industry regulations, HMRC requirements where relevant, and environmental standards. • Knowledge Management: Maintain and update a comprehensive "knowledge bank" of company certifications and technical responses. • Social Media (High-Value, new and current ...

Support system implementations, onboarding, office moves, and user training Help develop reporting, including Power BI dashboards, and support adoption of new technologies Contribute to knowledge management, internal resources, and documentation Assist with technology improvement initiatives, cyber security awareness, and AI adoption About You Previous experience in IT support ...