1 to 25 of 258 Permanent SLA Jobs in the UK excluding London

skills Mature Continual Improvement focus, including creation of Knowledge base articles and sharing technical fixes and information widely Ability to work under pressure and own initiative to meet deadlines SLA Effective team-player A commitment to ongoing Team and Personal development Ability to travel to other Birketts offices as required Equal opportunities At Birketts, our culture is driven by ambition More ❯

Wider IM&T Teams Operational Managers Patient Experience/User Experience Leadership External: Third-Party Vendors Skills & Knowledge: Key Performance Measures Ticket resolution time First Contact Resolution Rate (FCRR) SLA compliance Customer Satisfaction Score (CSAT) Analyst utilization Support escalation efficiency Person Specification The ideal candidate will demonstrate adaptability, the ability to manage multiple priorities, and a proactive approach to issue More ❯

environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯

environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯

first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping More ❯

in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days holiday plus bank holidays Contributory pension scheme More ❯

in an MDM environment) • Strong communication and interpersonal skills • Ability to work flexibly and adapt to changing priorities • A passion for delivering top-tier customer service • Experience working within SLA-driven environments How to Apply: If you are a proactive IT Support Analyst looking to take the next step in your career, we would love to hear from you. To More ❯

Manager with business as usual projects and to take a role in resolving infrastructure related issues. Provide support to the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation. Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment More ❯

administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯

service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated and custom reports from ServiceNow More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and More ❯

team-building events. ‘Refer a friend’ recruitment bonus scheme. Core Responsibilities: Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s. Demonstrate experience in a customer-facing role and an understand of the consulting process. Travel to designated client sites to provide technical services for both project More ❯

Allocating more complex tickets to the relevant teams where appropriate Logging incidents with our external 3rd party service providers Aiming to respond and resolve 95% of incidents within the SLA Support in the delivery of technology projects Carry out regular checking of backups, infrastructure, security measures and systems Assisting in updating the Technology knowledge bank and supporting knowledge sharing across More ❯

Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite Service More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

to technical teams when necessary. Respond swiftly to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments. Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality. Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication. Recreate reported issues when More ❯

to technical teams when necessary. Respond swiftly to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments. Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality. Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication. Recreate reported issues when More ❯

to technical teams when necessary. Respond swiftly to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments. Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality. Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication. Recreate reported issues when More ❯

on status of testing and associated issues as required Provision of general application support for SCR, dealing with system enquiries/problems/requests in accordance with customer service level agreement Triaging, prioritising, assigning calls, and liaising with customers. Liaising with customers/developers and scheduling SCR/RMS version upgrades Continuous knowledge development regarding Cancer targets and datasets and More ❯

you to be on site 5 days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯