1 to 25 of 212 Permanent SLA Jobs in the UK excluding London

remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond ...

M365, collaboration tools, AV and meeting rooms Support business-critical meetings, events and senior stakeholder needs Manage tickets via ServiceNow, ensuring clear communication and SLA adherence Collaborate with wider IT teams and partners to resolve complex issues Contribute to service improvement, knowledge sharing and user guidance What You'll Bring ...

migrations, software implementations, and asset register management. Documentation & Reporting · Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training · Provide end-user support and guidance, ensuring effective use of IT systems and promoting best ...

commercial teams to ensure a seamless customer experience What Success Looks Like Excellent customer satisfaction and long-term relationship management Consistent achievement of SLA and KPI targets Successful delivery of continual service improvement initiatives Effective management of service risks and escalations Strong collaboration between customer and internal teams Efficient, commercially ...

technical issues, with a strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using ...

incident bridge calls, investigations, and recovery activities Collaborate with technical leads to develop structured action plans, assigning clear ownership, timelines, and accountability to meet SLA targets Provide matrix management across teams, processes, and third-party suppliers, proactively resolving conflict to maintain progress towards resolution Take overall accountability for restoring service ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

line support remotely and on-site across customer environments Managing incidents, service requests and problem tickets through ITSM platforms Prioritising workloads effectively while maintaining SLA and KPI performance targets Supporting and administering Microsoft Azure infrastructure Troubleshooting and maintaining network infrastructure across multiple client environments Acting as an escalation point ...

performance, and resilience across the organisation Manage third-party vendors and service providers Maintain documentation, processes, and service standards Ensure incidents are resolved within SLA and investigate breaches Deputise for the Infrastructure Manager when required Key Skills & Experience Proven experience leading infrastructure or technical support teams Strong knowledge of: Azure ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

backup, and security controls, working to refine and improve where needed Service Delivery Management Ensure support requests are worked and resolved in line with SLA commitments Monitor ticket queues, response times, resolution quality, and customer satisfaction Maintain and improve internal knowledge base content, runbooks, and documentation Oversee internal IT support ...

technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. ...

processes. • Experience supporting collaboration platforms and meeting room technologies. • Strong interpersonal, communication, and customer service skills. • Ability to prioritise and manage workload effectively within SLA-driven environments. • Eligibility for UK Security Clearance or willingness to undergo the clearance process. #LI-LW1 Together, as owners, let's turn meaningful insights into ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest ...

Satisfaction – NPS Scores, Service Management Surveys Customer Retention Additional opportunities and revenue growth Profitable contract management including reduction in cost to serve Adherence to SLA performance Qualifications What you need to have done already Customer facing role within a service industry Experience within an IT/Managed Service/Telecoms ...

interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with ...

environments. Experience of leading teams, including Service Delivery Managers. Knowledge of working with service management tooling, this client uses ServiceNow. Knowledge of setting up SLA's/OLA's. ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification. Evidence of delivering services to standards such as ISO9001/ ...

service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership ...

ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities ...

switching, and routing Support Microsoft 365, Windows Server, Active Directory, DNS, and DHCP Deliver infrastructure and cloud projects, including migrations and upgrades Work within SLA and KPI targets while maintaining high levels of customer service Essential Skills & Experience Previous experience working within a Managed Service Provider (MSP) environment Strong Microsoft ...