1 to 25 of 83 Permanent Service Analyst Jobs in the UK excluding London

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are appropriately logged, categorised, prioritised and escalated as required. Oversee and delegate workloads inspiring the team to achieve challenging goals more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service more »

Field Service Desk Technician ________________________________________ Location: Ipswich Salary: £23,000 - £26,000 per annum ________________________________________ Are you a recent graduate or an IT Professional looking for an exciting new role? About the company A growing and exciting managed service provider, of which customer satisfaction is at the heart of what … they do. Position Overview As the public face of the IT Department, the Service Centre provides essential support to various schools within the area. The role provides the opportunity to work within a multi-site situation and develop new skills on the job whilst providing fantastic customer service. Responsibilities … Manage and assist with school visits and IT service tickets. * Independently resolve tickets and support other engineers. * Maintain a high level of technical knowledge. * Lead by example in key technical areas. * Write high-quality procedures and client communications. * Manage project tickets, including planning, monitoring, and completion. * Act as an more »

Service Delivery Analyst- Sheffield - £26 - 29K An established client of ours in the Technology sector are looking for a Service Delivery Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provide first line … contact for all users of IT services, handling all incidents, problems, queries and requests primarily via our telephone channel (as well as our self-service portal and email channel). Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in … the Information Technology library and within the timescales specified in existing Service Level Agreements. To provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction. Liaise with other IT practitioners and specialist functions. Perform incident and problem management functions in accordance with more »

Are you a motivated and driven Helpdesk/Service Desk Analyst looking to move into a role where on the job learning and development is a guarantee? If so please read on . Client Details A very well respected organisation. Description You will be working with real talented … exposure. Please note this role is office based 5 days per week. Profile The Successful Applicant: This is a great role for a Helpdesk Analyst or a Service Desk Analyst who has experience working with ticketing systems and has strong people skills in order to work with more »

Service Desk Analyst/Support Engineer: Service desk, VMWare, O365, Azure, Support, Infrastructure, Networking, Windows Server, Service Desk Analyst/Support Engineer: Do you have a background in supporting business or technical applications? Do you have a broad technical skill set and looking for a … new challenge? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Service Desk Analyst/Support Engineer - About the company Do you want to be part of a successful organisation, that delivers products for customers that are … based worldwide, supporting a range of software applications and customers? Service Desk Analyst/Support Engineer - About the role: The 2nd Line Support Engineer/Analyst role will be office based in their Holywell office, (work from home 1-day per week), working with the helpdesk team more »

Service Desk Analyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational rota … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and more »

enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for a Service Desk Analyst who would like to help us reach our mission of making lasting connections with our customers to improve their lives. As … the Service Desk Analyst your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and … technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Collaborate with the wider IT team based in other locations via phone, email, or meetings to more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting more »

IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst (1st line) Position :IT Service Desk … Analyst (1st line) Location :Rotherham, S61 1AJ Contract type :Permanent, full time Rate : £23,690 per annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT Service Desk Analyst with Exemplar Health Care, youll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. Youll be responsible for completing the majority of 1st line support queries. About Exemplar Health Care Exemplar Health Care is more »

Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team in Hemel … Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident identification, support and … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure Service Desk Tickets are managed within SLAs Provide site visits and more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »

Service Desk Analyst Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working … scheme, training and development, funding for personal qualifications and many, many more perks! You will provide first line IT support as part of the Service Desk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first line …/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues. Service Desk Analyst – Key Skills: Technical experience with systems networking, databases, and user support Experience providing support with Microsoft operating systems and Office more »

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual bonus … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... more »

We are currently recruiting for one of the UK s Leading FMCG companies for the role of a Service Improvement Analyst . It s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for … on any device What You Can Expect Type - FTC until June 2025 Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and … standards of customer satisfaction and continually enhancing processes. Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. more »

development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »

access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT Service Desk Analyst, Purfleet, Essex. This is an opportunity to join our wonderful IT Service Desk team here at Carpetright. You ll be … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the service desk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the event more »

Service Assurance Analyst Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering … excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... JBLK1_UKTJ more »

Service Desk Analyst Cardiff 6m contract Inside IR35 £130 per day (paid via Umbrella) Onsite for training period, remote thereafter We're working with a Cardiff based NHS organisation who are looking to add to their existing Service Desk team. You ll work closely with the Service Desk Manager you ll provide support to around 1000 internal service users. Responsibilities: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers who access services Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an … incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA s and OLA s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service … environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT … Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist in the development and delivery of training more »

We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry out … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to more »

IT Service Desk Analyst Leicester - Onsite with some hybrid working Shift rota £25,000 My client are looking for a talented Service Desk analyst to join the team on a permanent basis The purpose of the role is to provide support and administration in relation to … all incidents raised with the Service Desk To be considered, you should have the following experience: In depth knowledge of MS Office 365 Windows 10 support ServiceNow incident management Active directory Due to the volume of applications received for positions, it will not be possible to respond to all more »

3rd Line Infrastructure Services Analyst - York - £30-35K An established client of ours in the Technology sector are looking for a 3rd Line Infrastructure Services Analyst to join their internal IT department, on a permanent basis. The successful candidate candidates must have an infrastructure and network support … background. The Infrastructure Services Analyst would help deliver comprehensive 3rd line support services, including patching, monitoring, and maintenance of customer IT infrastructure. The successful candidate will play a key role in providing technical support across a spectrum of technologies, including the Microsoft stack, VMware, networking, various firewall, storage, and … F/0800 - 1800 Participate in an on-call rotation to provide out-of-hours support outside of core business hours. Providing excellent customer service via the telephone, ticketing system, email system and face to face. To always be willing to carry out any other reasonable request. Adhere to more »