51 to 75 of 76 Permanent Service Analyst Jobs in the UK excluding London

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling … how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording more »

Job Title: Service Desk Analyst Salary: £28,498 gross per annum Hours: Full time Contract Type: Permanent Location: On site- Science and Technology Facilities Council, Daresbury, Warrington This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers and more »

Job Title: Service Desk Analyst Salary: £28,498 gross per annum Hours: Full time Contract Type: Permanent Location: On site- Science and Technology Facilities Council, Daresbury, Warrington This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers and more »

Service Desk Analyst (Software) We are working with a large organisation who are looking for someone to work as part of their software support team. The role will be to provide support to customers on their products, full training will be provided and to resolve issues or escalate more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »

IT Service Desk Analysis Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Two shifts (08.00 - 16.30) and (14.30 - 23.00) Monday - Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part … of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that … the client requires. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analysis is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities more »

access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT Service Desk Analyst, Purfleet, Essex. This is an opportunity to join our wonderful IT Service Desk team here at Carpetright. You ll be … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the service desk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the event more »

Manpower are now recruiting for a 1st/2nd Line IT Service Desk Analyst, on behalf of one of our national clients. Location: Trafford Park Pay Rate: £27,500 per annum Working Hours: 37.5 hours per week Within this role, you will be responsible for providing application support … may be required for out of hours, Saturday morning and some Bank Holiday cover. The application support team provide desk side support for any service desk tickets that cannot be resolved remotely, to support rollout activities or large projects. You will also participate in user group forums and strategy … customer liaison, proactive feedback and customer queries from ticket creation to resolution. Support of site networks, infrastructure and MDM solutions Log calls in the Service Desk call logging system. Call follow through with Development Leads and 3rd parties where necessary. Entering resolution details to the knowledge base Flagging common more »

Job summary Are you an enthusiastic individual with a passion for service improvement? Do you thrive in a collaborative environment, working closely with a diverse team to achieve the objectives set by the Welsh Government and Health Board? If so, the Community Resource Teams (CRTs) at Swansea Bay University … Health Board have an exciting opportunity for a Senior Information Analyst and Service Improvement Lead. Join us in making a positive impact on healthcare delivery! The individual in this position will play a key role in the planning, development, and delivery of service arrangements to support the … data, and recommending necessary actions. Main duties of the job The post holder will ensure the Data function (capture, analysis and reporting) for the service aligns with the Governance framework and fits the model of practice for the service and will;Take a lead role in planning, developing more »

Our client is looking for a for a Service Desk Analyst for a contract position, located in Aberdeen. ROLE: To help develop, implement and operate a service desk structure based on ITIL practices in order to support users and manage maintenance and use of the IT systems more »

Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues … systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure … that the partners are providing us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users About You: An outgoing more »

Field Service Desk Technician ________________________________________ Location: Ipswich Salary: £23,000 - £26,000 per annum ________________________________________ Are you a recent graduate or an IT Professional looking for an exciting new role? About the company A growing and exciting managed service provider, of which customer satisfaction is at the heart of what … they do. Position Overview As the public face of the IT Department, the Service Centre provides essential support to various schools within the area. The role provides the opportunity to work within a multi-site situation and develop new skills on the job whilst providing fantastic customer service. Responsibilities … Manage and assist with school visits and IT service tickets. * Independently resolve tickets and support other engineers. * Maintain a high level of technical knowledge. * Lead by example in key technical areas. * Write high-quality procedures and client communications. * Manage project tickets, including planning, monitoring, and completion. * Act as an more »

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24x7 Service Management Centre in Kirkintilloch, Glasgow Note - you will be required to work 2 days on/… nights on followed by 4 days off. Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the … solutions. The role & responsibilities: In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »

Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: A passion for customer service To be able to deal with Vitality staff user queries within certain timelines and SLAs To be an open and honest communicator What this … role is all about: Act as part of the Service desk team that provides IT 1st line service desk support for Vitality. Core responsibilities will include communicating with internal stakeholders, VIPs and external 3rd parties about a wide variety of IT incidents and requests . You will be … expected to complete user access to applications and other service requests, attempt to troubleshoot incidents/rectify issues independently (1st line fix), whilst escalating more complex issues to the appropriate resolver groups where required. Engagement in individual and team KPIs will form an important part of this role. Key more »

and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and 2nd Line Support Service/Help Desk Engineer with a minimum 2 - 3 years' experience. You may come from an MSP, Managed Service Provider or similar background. … sites. You will have excellent exposure to Windows, Active Directory, Office 365, Azure and some networking resolving more complex issues and escalations. 2nd Line Service Desk/Help Desk Support Office 365 support Azure Firewall management Network troubleshooting You must have excellent communication skills and be polite/personable. more »

providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1 st and 2 nd Line Support Service/Help Desk Engineer with a minimum 2 - 3 years experience. You may come from an MSP, Managed Service Provider or similar background. … You will have excellent exposure to Windows, Active Directory, Office 365, Azure and some networking resolving more complex issues and escalations. 2 nd Line Service Desk/Help Desk Support Office 365 support Azure Firewall management Network troubleshooting You must have excellent communication skills and be polite/personable. more »

IT Support Analyst Up to £35,000 On-site near Salisbury (with occasional remote working) What You'll Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT … incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues … on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the IT department. Deliver on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service more »

network infrastructure across multiple sites. Your responsibilities include: Configuring and optimizing Cisco networking devices, such as routers, switches, and wireless controllers. Managing Cisco Identity Service Engine (ISE), ensuring secure access and authentication Overseeing network security through firewalls, implementing LAN/WAN solutions, and optimizing Quality of Service (QoS … What we're looking for: Proven experience in configuring and maintaining Cisco networking equipment, including routers, switches, and WLAN components. Expertise in Cisco Identity Service Engine (ISE) for secure access and authentication Proficiency in managing firewalls and implementing LAN/WAN solutions In-depth knowledge of DHCP, IPAM, Umbrella … and Quality of Service (QoS). Hands-on experience with Active Directory, Citrix Netscalers, Azure AD, and Office 365 integration Familiarity with virtualization technologies, including VMware and virtual servers. Strong understanding of network monitoring tools such as Zabbix and Logic Monitor. Ability to collaborate effectively with cross-functional teams more »

Experience Required: Previous experience supporting 1st line fixes in an ITIL setting. Strong knowledge of Active Directory and virtualisation technologies, including Citrix. Demonstrable customer service focus and excellent communication skills. Ability to prioritise and manage multiple tasks and deadlines. A keen eye for detail and dedication to delivering high more »

Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: £38,000 - £42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills … and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential … in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre/Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile more »

Business Analyst/Systems Analyst required by a Professional Services Firm based in Liverpool paying upto 45k, you will need your own transport as you will be visiting other sites in the North West area Do you dream of smarter work flows and a laser focus on efficiency … We're looking for a talented Business Analyst to join a team at a professional services firm in Liverpool. You'll be instrumental in streamlining operations and maximising productivity by leveraging cutting-edge automation and process optimisation. Here's what you'll conquer: Become a detective of inefficiency! Identify … Leverage data analysis to make data-driven decisions and empower staff with information processing improvements. Are you the perfect fit? Experience as a Business Analyst, Process Improvement specialist, or similar role is a must. Proficiency in Microsoft Power Automate, Salesforce development, SQL coding, and reporting tools (Power BI, SQL more »

3rd Line Infrastructure Services Analyst - York - £30-35K An established client of ours in the Technology sector are looking for a 3rd Line Infrastructure Services Analyst to join their internal IT department, on a permanent basis. The successful candidate candidates must have an infrastructure and network support … background. The Infrastructure Services Analyst would help deliver comprehensive 3rd line support services, including patching, monitoring, and maintenance of customer IT infrastructure. The successful candidate will play a key role in providing technical support across a spectrum of technologies, including the Microsoft stack, VMware, networking, various firewall, storage, and … F/0800 - 1800 Participate in an on-call rotation to provide out-of-hours support outside of core business hours. Providing excellent customer service via the telephone, ticketing system, email system and face to face. To always be willing to carry out any other reasonable request. Adhere to more »

Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services? This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area! The role will report into the EMEA/APAC IT … software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with: Strong, proven Cisco networking hands-on skills. … Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the more »

IT Services Analyst Location: Edinburgh Salary: £25,305 - £29,102 per annum (pro rata) Contract: Permanent Full Time (35 hours per week) Closing Date: Friday 21 June 2024 Our client has an exciting opportunity available for an experienced IT Services Analyst, to provide 1st and 2nd line support more »

Managed Services Analyst Livingston Hybrid Bright Purple are on the lookout for an experienced IT professional to join our client's Livingston office. You will be joining a close-knit Managed Services team who support operations both internally and externally. Benefits: Flexibility, work from home 3days per week Employee more »