24 of 24 Permanent Service Desk Manager Jobs in the UK excluding London

title: Service Desk Team Manager Salary: £35,000 - £40,000 (DOE) Location: Nottingham (with weekly travel to Lincoln) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program … looking for an experienced Service Desk Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service excellence. Based in Nottingham, with weekly travel to Lincoln, you'll play a key role in ensuring the smooth running ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. … Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes ...

Closing Date : 27 November 2026 12:00 pm Job Description Job title: Service Desk Team Manager Location: Nottingham (with weekly travel to Lincoln) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter … Employee Referral program We're looking for an experienced Service Desk Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service excellence. Based in Nottingham, with weekly travel to Lincoln, you'll play a key role ...

Select how often (in days) to receive an alert: Lead the global Service Desk function, ensuring the delivery of high-quality IT support services to LRQA employees worldwide. Manage and develop a team of Service Desk Team Leads and Service Desk Analysts to achieve … escalation point for critical IT issues and incidents, ensuring prompt resolution and minimal business disruption. Continuously improve processes, tools, and service levels to align with industry best practices and organizational goals. Foster a culture of service excellence, collaboration, and continuous learning within the team. Key Responsibilities: Team Leadership ...

Service Desk Manager – MSP £40,000 - £45,000 with solid benefits Location: Preston area 5 days a week in the office The opportunity: I'm working with a growing MSP in the Preston area who are looking for a Service Desk Manager to come … their 1st Line team. Now, this is a slightly different one, as they're not just looking for someone who can manage a busy service desk, keep on top of tickets and act as the technical escalation point. What they're really after is someone ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support … strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation ...

Service Desk Manager - MSP £50,000 - £60,000 Leeds City Centre | Hybrid (3 days office/2 days home) We're recruiting for a fantastic, growing UK IT Managed Services Provider (MSP) looking for an experienced Service Desk Manager to take ownership … busy Service Desk operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. The Role Lead, manage and develop a team of 10 Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk ...

looking for an experienced and people-focused Service Desk Manager to lead our Global Service Desk operation and deliver an exceptional support experience across the business. This is an exciting opportunity for a service leader who is passionate about developing teams, improving service performance, and creating a culture of continuous improvement. In this role, you'll be responsible for overseeing day-to-day service desk operations, ensuring the consistent delivery of high-quality IT support, and driving improvements that enhance both customer satisfaction and operational efficiency. Working closely with colleagues ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support … Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused ...

cater to the specific needs of both public and private sectors. Job Description 7 Month Contract With A local Authority Job Purpose The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery … high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team … first and second-line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

Purpose Lead the day-to-day operation of the Service Desk, ensuring effective 24/7 coverage, strong service performance, high-quality customer support, and continuous improvement. Main Responsibilities Manage daily Service Desk operations, ensuring calls and tickets are handled efficiently and within agreed service … through rota planning, shift management, absence cover, and fair allocation of shifts. Monitor individual and team performance, providing coaching, feedback, and support alongside the Service Desk Team Lead. Act as an escalation point for operational issues affecting service delivery or customer experience. Produce monthly performance reviews ...

High Blantyre, Scotland G72, United Kingdom Full-time Permanent Manager Posted 07 Oct 2026 Description About DataVita DataVita is a next-generation cloud and infrastructure company operating from Tier III-certified data centres in Scotland. We work extensively with AI and automation, integrating these technologies into complex legacy environments … join a business that is scaling rapidly and play a key role in shaping its growth. About the Role We're looking for a Service Desk Manager to lead our support team, delivering fast, effective, customer-focused service across our IaaS, BaaS, DRaaS and Network offerings. ...

Axians UK is seeking an IT Service Manager to oversee end-to-end IT service performance, governance and continual improvement across a portfolio of services, including the Service Desk. The role interfaces with the Head of IT to translate business priorities into measurable outcomes, ensuring resilience … security and commercial sustainability. You will lead a team of Service Desk Agents and Service Analysts, drive KPIs, SLAs and customer satisfaction, and advance automation across service #J-18808-Ljbffr ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global … stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Civic Recruitment Limited is looking for a Service Desk Manager for a 7-month contract with a local authority in Chichester. You will lead the Technology Services Service Desk across L1 to L3, delivering high-quality IT support and driving incident management. The role requires ...

VINCI UK is seeking an IT Service Manager to drive end-to-end service performance across a portfolio of IT services. You will lead the Service Desk function, govern incident management, change enablement and service level management, and drive continual improvement with automation ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires ...

Role: Service Delivery Manager – Help Desk Location: Peterborough Salary: £40,000 - £45,000 DOE Sector: Engineering/Facilities Management This client is GROWING! To support that we are looking for a confident, hands-on Service Delivery Manager to take ownership of the Helpdesk and help … into a high-performing, customer-first team. You'll lead a growing team of Helpdesk Administrators, making sure customers receive a responsive, professional service from first contact through to resolution. This is a role for someone who enjoys improving how things work, developing people, and turning operational data into ...

DataVita is seeking a Service Desk Manager to lead and mature the support team across IaaS, BaaS, DRaaS, and Network services. You will build a structured path from 1st to 3rd line, act as escalation point, and own incident outcomes while hands-on in daily operations. ...

Rank Group in Bolton is seeking an experienced Service Desk Lead to manage day-to-day operations and 24/7 coverage. You will monitor performance, optimise rotas, coach the team, and drive continual improvement through automation and better reporting. This role requires strong ITSM knowledge, people leadership ...

Role: Service Delivery Manager - Help Desk Location: Peterborough Salary: £40,000 - £45,000 DOE Sector: Engineering/Facilities Management This client is GROWING! To support that we are looking for a confident, hands-on Service Delivery Manager to take ownership of the Helpdesk and help ...

always on the lookout for talented and ambitious people to join our teams. With offices across the UK, ARO is perfectly placed to service customers with a nationwide team. Cardiff Glasgow Farnborough Leeds Liverpool Kilby House, Liverpool Innovation Park, Liverpool, Merseyside, L7 9NJ #J-18808-Ljbffr ...