Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
IT ServiceDeskManager/ITIL/Support - Cardiff IT ServiceDeskManager with proficient experience in leading a team of servicedesk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … will join an already established servicedesk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Servicedesk team leading experience Experience with working in a servicedesk/IT helpdesk environment ITIL … Knowledge of servicedesk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple more »
Telford, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Pertemps Telford
ServiceDeskManager Pertemps are currently recruiting for a ServiceDeskManager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated ServiceDeskManager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the servicedesk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of servicedesk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDeskManager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced ServiceDeskManager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead … a dynamic servicedesk team for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 ServiceDesk Analysts. Oversee daily … operations of the servicedesk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT more »
IT ServiceDeskManager 💰£40,000 - £50,000 + Benefits ⏰Permanent 🎯Wigan – on-site IT ServiceDeskManager - Wigan - Permanent A technology solutions provider is seeking an experienced ServiceDesk Manager. The business are undergoing internal investment and changes with this role … being a key position to provide stability to the Service Desk. This solutions provider has a strong customer base within the UK and Europe. As the client base grows there is a requirement for a dedicated and focussed IT ServiceDesk Manager. As the ServiceDeskManager, you'll be responsible for overall management of the ITIL ServiceDesk, providing support and guidance to the team of engineers in resolution of incidents - circa. 15 Support Engineers To be considered for the role you must have experience in: Managing an internal team following more »
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the servicedesk alongside the servicedesk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you … will act as the main conduit between the servicedesk and other service management process leads to ensure the servicedesk is kept aware of all updates to allow the servicedesk team to manage tickets and customer expectations accordingly. Key Skills/… Experience: At least 5 years experience managing a ServiceDesk in a large organisation. Demonstrable experience in maturing a ServiceDesk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it more »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »
Colchester, England, United Kingdom Hybrid / WFH Options
GS Solutions
ServiceDeskManager – Colchester Salary - Up to £55,000 GS Solutions are currently partnered with a "modern workplace" focused MSP, who are looking for a servicedeskmanager to their team on a permanent basis. This position is based on-site in Colchester, with … work from home once every fortnight or so - as well as very small requirement to visit their other offices. Skills Proven experience as a ServiceDeskManager or similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Job Title: ServiceDeskManager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a ServiceDeskManager on a 12 month fixed term contract. With a sterling reputation, diverse … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring servicedesk performance and implementing improvements Driving initiatives for continuous improvement within the … servicedesk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary more »
Job: ServiceDeskManager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a ServiceDeskManager as part of their ongoing growth plans. This market leading business have gone … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous ServiceDesk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process more »
Rickmansworth, Hertfordshire, South East, United Kingdom
Eminence Recruitment Limited
in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The ServiceDeskManager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA servicedesk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
KnoWho
all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »