Service Desk Manager Jobs in the UK excluding London

Service Desk Manager
UK > UK excluding London

The median Service Desk Manager salary in the UK excluding London is £50,000 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 515 673 659
Rank change year-on-year +158 -14 +70
Permanent jobs requiring a Service Desk Manager 70 90 91
As % of all permanent jobs advertised in the UK excluding London 0.18% 0.13% 0.15%
As % of the Job Titles category 0.20% 0.13% 0.17%
Number of salaries quoted 58 69 81
10th Percentile £35,000 £32,500 £37,500
25th Percentile £41,563 £37,500 £41,250
Median annual salary (50th Percentile) £50,000 £48,000 £47,500
Median % change year-on-year +4.17% +1.05% +5.56%
75th Percentile £57,500 £55,000 £53,750
90th Percentile £60,000 £63,000 £60,000
UK median annual salary £52,500 £50,250 £50,000
% change year-on-year +4.48% +0.50% -

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,427 67,196 53,197
% of permanent jobs with a recognized job title 90.64% 94.83% 89.21%
Number of salaries quoted 18,481 47,540 30,291
10th Percentile £27,000 £26,750 £29,750
25th Percentile £37,574 £35,000 £38,750
Median annual salary (50th Percentile) £51,645 £50,000 £53,000
Median % change year-on-year +3.29% -5.66% +6.00%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,750 £81,250
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Service Desk Manager
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Manager in the UK excluding London.

Salary trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Manager in the UK excluding London over the 6 months to 15 May 2025.

Salary histogram for Service Desk Manager in the UK excluding London

Service Desk Manager
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK excluding London region over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +117 34 £55,000 -12.00% 8
North of England +42 16 £51,250 +6.77% 3
Midlands +71 12 £50,000 +58.73%
North West +1 9 £52,500 +13.97% 3
South West +99 7 £47,500 +5.56% 3
West Midlands +61 6 £48,750 -12.95%
East Midlands +40 6 £50,000 +58.73%
Yorkshire +47 5 £55,000 +14.58%
North East - 2 £29,250 -
East of England +36 1 - - 2
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 15 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Manager in the job title.

1 48 (68.57%) ITIL
2 35 (50.00%) ITSM
3 34 (48.57%) Service Delivery
4 32 (45.71%) Microsoft
5 31 (44.29%) Social Skills
6 30 (42.86%) Microsoft 365
7 23 (32.86%) Azure
8 22 (31.43%) Problem Management
9 20 (28.57%) Problem-Solving
9 20 (28.57%) Service Management
10 19 (27.14%) Customer Service
11 18 (25.71%) Windows
11 18 (25.71%) Continuous Improvement
12 16 (22.86%) Process Improvement
12 16 (22.86%) Incident Management
13 14 (20.00%) Degree
13 14 (20.00%) Change Management
13 14 (20.00%) ITIL Certification
13 14 (20.00%) AWS
13 14 (20.00%) Mentoring
14 12 (17.14%) Coaching
14 12 (17.14%) ServiceNow
14 12 (17.14%) SLA
15 11 (15.71%) Microsoft Office
15 11 (15.71%) Customer-Centricity
16 10 (14.29%) People Management
16 10 (14.29%) Active Directory
16 10 (14.29%) Configuration Management
16 10 (14.29%) Information Security
16 10 (14.29%) Onboarding

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.43%) IIS
2 3 (4.29%) Microsoft Exchange
3 1 (1.43%) nginx
Applications
1 11 (15.71%) Microsoft Office
Cloud Services
1 30 (42.86%) Microsoft 365
2 23 (32.86%) Azure
3 14 (20.00%) AWS
4 9 (12.86%) SaaS
5 2 (2.86%) IBM Cloud
6 1 (1.43%) Amazon CloudWatch
6 1 (1.43%) AWS CloudTrail
6 1 (1.43%) Google Workspace
Communications & Networking
1 4 (5.71%) VLAN
1 4 (5.71%) VoIP
2 3 (4.29%) Network Security
3 1 (1.43%) DHCP
3 1 (1.43%) DNS
3 1 (1.43%) Firewall
3 1 (1.43%) TCP/IP
3 1 (1.43%) VPN
Database & Business Intelligence
1 8 (11.43%) SQL Server
2 1 (1.43%) Amazon RDS
2 1 (1.43%) MariaDB
Development Applications
1 8 (11.43%) JIRA
General
1 31 (44.29%) Social Skills
2 9 (12.86%) Inclusion and Diversity
3 6 (8.57%) Analytical Skills
3 6 (8.57%) Finance
4 3 (4.29%) Retail
4 3 (4.29%) Telecoms
5 2 (2.86%) Organisational Skills
5 2 (2.86%) Presentation Skills
6 1 (1.43%) Health Technology
6 1 (1.43%) Legal
6 1 (1.43%) Public Sector
Libraries, Frameworks & Software Standards
1 8 (11.43%) .NET
2 1 (1.43%) Web Services
Miscellaneous
1 10 (14.29%) Onboarding
2 9 (12.86%) Management Information System
2 9 (12.86%) Private Cloud
3 8 (11.43%) Client/Server
4 4 (5.71%) CCTV
5 2 (2.86%) Legacy Systems
6 1 (1.43%) CMDB
6 1 (1.43%) Data Protection Act
6 1 (1.43%) Driving Licence
6 1 (1.43%) Self-Motivation
Operating Systems
1 18 (25.71%) Windows
2 7 (10.00%) Windows 10
3 6 (8.57%) Mac OS
4 2 (2.86%) Windows Server
5 1 (1.43%) Android
5 1 (1.43%) Apple iOS
5 1 (1.43%) Linux
Processes & Methodologies
1 48 (68.57%) ITIL
2 35 (50.00%) ITSM
3 34 (48.57%) Service Delivery
4 22 (31.43%) Problem Management
5 20 (28.57%) Problem-Solving
5 20 (28.57%) Service Management
6 19 (27.14%) Customer Service
7 18 (25.71%) Continuous Improvement
8 16 (22.86%) Incident Management
8 16 (22.86%) Process Improvement
9 14 (20.00%) Change Management
9 14 (20.00%) Mentoring
10 12 (17.14%) Coaching
11 11 (15.71%) Customer-Centricity
12 10 (14.29%) Configuration Management
12 10 (14.29%) Information Security
12 10 (14.29%) People Management
13 9 (12.86%) Asset Management
14 8 (11.43%) Information Security Management
14 8 (11.43%) Security Management
Programming Languages
1 1 (1.43%) PowerShell
1 1 (1.43%) SQL
Qualifications
1 14 (20.00%) Degree
1 14 (20.00%) ITIL Certification
2 3 (4.29%) Azure Certification
3 2 (2.86%) DBS Check
4 1 (1.43%) BPSS Clearance
4 1 (1.43%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (17.14%) SLA
2 4 (5.71%) ISO/IEC 27001
3 1 (1.43%) PMO
System Software
1 10 (14.29%) Active Directory
Systems Management
1 1 (1.43%) Microsoft Intune
Vendors
1 32 (45.71%) Microsoft
2 12 (17.14%) ServiceNow
3 8 (11.43%) Oracle
4 7 (10.00%) Cisco
5 3 (4.29%) Meraki
6 2 (2.86%) IBM
6 2 (2.86%) LogicMonitor
6 2 (2.86%) SolarWinds
6 2 (2.86%) Veeam
7 1 (1.43%) Apple
7 1 (1.43%) Google
7 1 (1.43%) Sun