1 to 25 of 174 Permanent Service Management Jobs in the UK excluding London

services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design … management, and continual service improvement. This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring multiple Performance Managers … Centre in St Ives, Cambridgeshire. Youll work 7am7pm/7pm - 7am on a 4-days-on, 4-days-off shift pattern, supporting a critical service in a dynamic environment. As a Performance Manager, youll lead a team, keep services running smoothly, resolve incidents quickly, and make sure we meet ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Exciting Opportunity! Join Odevo as a Service Delivery Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved. … looking for a highly capable, service-focused Service Delivery Manager to join our UK IT Operations team and play a key role in ensuring reliable, high-quality IT services across Odevo UK. Position: Service Delivery Manager Company: Odevo UK Location: Hybrid – London/UK-based offices Working ...

Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This … permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals ...

newly created role leading customer experience, service performance, and client escalation management, setting up a service management function in a high-growth environment and shaping the end-to-end customer journey. Client Details This business is a fast-scaling, technology-led business services organisation undergoing significant … experience. Description You will be the voice of the customer and the guardian of an exceptional customer journey. You'll take ownership of service performance, client communications, escalations, insights, and continuous improvement - ensuring every touchpoint is smooth, predictable, and high quality. This means: Acting as the main contact ...

Manager position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety … online and in-store discounts and development opportunities. As our Change Manager you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services ...

Manager position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety … online and in-store discounts and development opportunities. As our Change Manager you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services ...

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that … services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams … help customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Service Delivery Manager – IT Managed Services Location: Cardiff (3 days office based, 2 days remote + occasional client site meetings) Salary: Negotiable on experience around £35000 Role overview We are seeking an experienced Service Delivery Manager (SDM) to join our IT Managed Services team. Reporting to the Director … Customer Success, the SDM will be responsible for overseeing the delivery of IT services to our key customers, ensuring that service levels are met and continually improved. The successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align with ...

HRSD will significantly limit effectiveness Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations Essential ServiceNow modules IT Service Management (ITSM) This is the technical backbone of the role. You must be confident in configuring and extending: Incident, Request, Change, and Problem Management CMDB alignment and service mapping dependencies SLAs, approvals, notifications, and service catalogue items Most Technology Experience delivery will anchor here. Customer Service Management (CSM) Absolutely essential. You will be building customer-facing workflows and experiences, including: Customer portals Case management Omnichannel configurations ...

full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment … services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. ...

DWP. Digital with Purpose. Join DWP Digital as a Senior IT Service Manager and play a vital role in delivering high-quality integration services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative ...

DWP. Digital with Purpose. Join DWP Digital as a Senior IT Service Manager and play a vital role in delivering high-quality integration services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative ...

DWP. Digital with Purpose. Join DWP Digital as a Senior IT Service Manager and play a vital role in delivering high-quality integration services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative ...

experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. … running of the business area to ensure we meet our SACM commitments. You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring solutions deliver smart data products and services for the management and wellbeing of livestock, fish and pets. What Does The Role Entail? As our Customer Success Specialist , you will ensure that our valued customers … upgrades to our existing customers. What You Bring: Several years of customer-facing role experience, preferably in customer success, customer training, or account management A deep understanding and passion for the agriculture and dairy livestock industry Excellent interpersonal and communication skills, and proficiency in English An ability to work ...

Service Delivery Manager - HS2 Location: Birmingham (City Centre) Contract Type: Permanent Clearance: Must be eligible to work in the UK About the Role We are seeking an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms and suppliers. This … role is critical to ensuring IT services are reliable, available, and performing in line with agreed service levels. You will operate in a multi-supplier environment (including tier 1 suppliers and smaller in-house teams), acting as a service integrator and driving continual improvement across IT operations. ...

user and data issues - Supervise the helpdesk team, ensuring prompt resolution of tickets with a high level of customer satisfaction - Maintain and enhance IT service management processes via Jira, ensuring effective project management and ticket resolution - Work closely with users accessing applications through Citrix, providing guidance … troubleshooting support - Keep abreast of the latest trends in ITSM and helpdesk management, incorporating best practices into daily operations - Manage a small portfolio of helpdesk projects, ensuring they are completed on time and meet all requirements - Monitoring and analysing relevant business data - Act as an escalation point for complex ...