26 to 50 of 196 Permanent Service Management Jobs in the UK excluding London

Service Delivery Manager Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system … deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role more »

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24x7 Service Management Centre in Kirkintilloch, Glasgow Note - you will be required to work 2 days on …/2 nights on followed by 4 days off. Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors … solutions. The role & responsibilities: In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »

and Senior Information Risk Owner are assured that the strategy is being delivered. The role will be placed within the Information Governance and Records Management Service with a strong link to the Digital Team within the Trust including regular meetings and work reviews relevant to supplier assurance and … Tests are scheduled, reviewed and reports compiled. Attending a variety of meetings as required, including Cyber Security meetings, Information Governance meetings/Steering Group, Service Development meetings. Support in preparing reports. Logging and reviewing SMT Tickets, assisting the Information Governance Team in monitoring, managing and actioning tickets. Maintaining lists … and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community more »

Service Delivery Manager Salary & Benefits: £60k to £70k, Bonus, Private Health, Life Assurance, 25 Days Annual Leave nufuture has partnered with a global pharmaceutical company based in Hertfordshire and we are looking for an experienced Service Delivery Manager to help manage and expand their operations. The company is … going through an exciting transition phase, so there will be lots of opportunities for an Service Delivery Manager to take the lead on key projects. As the Service Delivery Manager, you will be responsible for overseeing and managing the IT service desk operations. You will lead a … level of customer satisfaction. Additionally, you will play a key role in driving continuous improvement initiatives to enhance the efficiency and effectiveness of their service desk operations. Key Responsibilities/Experience: Led and manage the IT service desk team. Develop and implement service desk policies, procedures, and more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … and that configuration items (CIs) are accurately recorded, maintained, and reported. The Analyst works closely with the Change Manager and various departments to minimize service disruptions and optimize the efficiency and reliability of the APFN network & its associated infrastructure. What you will be doing: Ensure the quality of Change … and scheduling. Support Change Advisory Board (CAB) activities and deputise for the Change Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and more »

our organisation. We are looking for a strong leader who can drive innovation and is a highly motivated passionate individual who thrives on delivering service excellence. We are keen to have someone join our team who enjoys the fast pace of the digital world and understands public sector service … leadership and Digital technologies and can bring fresh and exciting ideas, together with a can-do attitude and a proven track record of leading Service Delivery Operations within the IT support service; we want to hear from you. The Health Informatics Service is a well-established, innovative … by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers. Main duties of the job The post will be responsible for the full management duties and the day-to more »

IT Service Delivery Manager Reporting to Head of Digital Based in: Wilton Salary: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleague. The company also offer a market leading benefits package and annual bonus. Position overview: The IT Service … Delivery Manager will play a pivotal role in the delivery of end user, infrastructure, telephony and networking services. They will sit on the Digital management team in the UK alongside development, project and security managers. High availability, secure networks and infrastructure are critical to the operation of the UK … Wilton Site with others operating remotely and from the Solihull office. End user satisfaction will be key, and the manager will be focused on service improvement. The team operates an out of hours rota for which this role is part of. KEY ROLES AND RESPONSIBILITIES: Services Management: Maintain more »

communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to … efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues … through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service requests. Carry out requests and duties as directed by your line manager. Progress projects and assist with technical and IT platform migrations. Support and more »

engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet … service objectives. Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management … technical and performance meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service more »

About The Role Service Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £43,659 and £53,582 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our … world. Join us. You will have Service Management over SEAs ROADflow portfolio. This will include the organisation and management of proactive and contractual services. In this role you will be working with aspects of commercial, customer and service management working within a larger service support team which includes a Service Desk and Implementation Team and coordinating with the wider Development and Delivery Teams. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements more »

studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation … requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem … information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. more »

Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields … and various university research departments. Role Breakdown: As a Service Desk Deputy Shift Lead, you will have the following responsibilities: Primary Responsibilities: Serve as the initial contact for both external and internal customers, ensuring prompt and professional responses to all communications (phone calls, emails, etc.). Identify, register, and … Allocate incidents in accordance with agreed SLAs and KPIs, and manage incidents to ensure customers receive regular updates and issues progress in line with Service Level Targets. Ensure all actions and diagnostics are accurately recorded in the Service Management toolset. Deputy Responsibilities: Act as a point of more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service … environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT … Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist in the development and delivery of more »

Support and Customer Service Manager – £30,000-£35,000– Fairford Leys, Aylesbury The Role Do you possess a minimum of 3 years' experience in a customer support or service management role? Are you a strong leader with the ability to analyse data and metrics, along with the … exciting opportunity for you. We are a Sage Software specialist for schools and businesses, looking to appoint an experienced and analytical Support and Customer Service Manager to our growing team. You will oversee our customer support operations, managing a team of support specialists, ensuring customer satisfaction and improving service processes. This role requires a blend of leadership and exceptional customer service skills. If you're a motivated and experienced customer service professional who thrives in a supportive environment, we encourage you to apply! Key Responsibilities: Lead and manage the customer support team including performance management. Develop more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting … diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and … on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service Desk Lead with preparing management information and reports. Handle software license management related to user requests. Contribute to continuous improvement initiatives for more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

The Role: IT Service Desk Analyst To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The … primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition, this … desktop environments and offer technical assistance to external customers, primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as required. The IT Service Desk operates between the hours of more »

We're looking for an exceptional IT Service Owner to help us make a difference to our planet. As our IT Service Owner, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the … we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … problems without having to worry about common problems like cloud environments, logging, monitoring and alerting, data transfer or identity and access management. As IT Service owner you will be responsible for the successful operation and continuous improvement of our central Logging, Monitoring and Alerting solution as well as our more »

IT Support required for an engineering organisation in Dorking. You will be managing incoming service requests through phone, email, chat, or MS Teams form, and providing a first line support for resolving technical issues as well as managing escalations to second level teams. Managing ticket lifecycles and coordinating ticket … escalations with the use of the company service management tools. Documenting and improving knowledgebase articles including those accessed on a user self-help portal. Main Duties of the IT Support: Responding to incoming service requests through phone, email, or chat, and providing first line support for technical … Troubleshooting and resolving a wide range of technical problems, such as software and hardware issues, network connectivity problems, and printing problems. Logging and tracking service requests using a service management tool. Escalating more complex technical issues to higher-level support teams as needed. Documenting problems and resolutions more »

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support, and … and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are appropriately logged, categorised, prioritised and escalated as required. Oversee and delegate workloads inspiring the team to achieve challenging goals more »

Service Desk Team Manager We seek a proactive Service Desk Team Manager to oversee service desk operations outside standard business hours. This position involves supervising a team of service desk analysts, ensuring excellent customer service, and adhering to SLAs. The manager will be the primary … escalation point for complex issues and provide team leadership. Primary Responsibilities: Supervise the out-of-hours service desk team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets operational efficiency and SLA targets. Oversee ticket queues for … team members. Manage the incident response process during out-of-hours. Work with other departments to resolve major incidents. Identify and implement improvements to service desk processes. Maintain and update service desk documentation. Utilise metrics and KPIs to drive continuous improvement. Report service desk performance and strategies more »