21 of 21 Permanent Ticket Management Jobs in the UK excluding London

responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early … development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer ...

successfully received. Liaise with IT contacts and suppliers to ensure smooth operations and timely resolution of issues. Keep stakeholders informed of progress and updates. Ticket Management: Manage raising tickets related to HR processes such as new starters, leavers, changes in employment, and personal details. Raise all queries (including … tickets are updated with relevant information and resolved promptly. Documentation: Ensure that all documentation is in Freshservice for easy reference and tracking. Inventory & Hardware Management: Maintain our asset management system for laptops and mobiles allocated to users in all offices. Keep track of equipment assignments and ensure accurate ...

absolute must as you'll be engaging with System Users across the business group, from warehousing through to sales, finance and the senior management team. While prior experience with our applications is beneficial (e.g., Microsoft 365/SharePoint, FileMaker, ERP systems such as Business Central), we also welcome strong … regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize ...

requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized … correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels. ...

with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support … desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused ...

teams when required. The analyst plays a key part in maintaining high levels of customer satisfaction and meeting IT service delivery standards. Key Responsibilities Ticket Management & Triage Act as the initial contact point for users via phone, email, self-service portal, or chat. Accurately log, categorise, and prioritise … incidents and service requests in the ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution Provide first-time fixes using standard troubleshooting steps, documented workarounds, and knowledge base articles. Assist with password ...

proactive and highly organised Operations Team Leader to oversee daily operational workflows and ensure compliance. In this pivotal role, you’ll manage ticket queues, allocate tasks across the team, and drive continuous improvement across the business. You’ll also take ownership of maintaining ISO9001 and Health & Safety certifications, ensuring … regularly audited. Salary: Up to £33,000 per annum depending on experience Location: Near Farnborough Contract: Permanent, full time, office based Key responsibilities Ticket management: Monitor and manage ticket queues and allocate tasks to ensure timely resolution. Provide guidance, support, and oversight to the operations team, fostering ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

impact day-to-day. THE BENEFITS Supportive team culture with a strong focus on development Exposure to modern workplace technologies (Microsoft stack/endpoint management) Opportunity to mentor and influence service desk standards and processes Stable, onsite role with variety across users, devices, and issues THE SENIOR HELPDESK ENGINEER … knowledge of Windows operating systems (Windows 10/11) support and troubleshooting Experience using Microsoft Intune (Endpoint Manager/MEM) for endpoint support and management Confident with device builds, imaging/deployment, and end-user hardware/software setups Strong ticket management skills (ownership, prioritisation, updates ...

Manager, you will be responsible for the stability, security, and evolution of the company’s technology environment. You will move beyond firefighting and ticket management, focusing instead on long-term architecture, vendor strategy, cyber resilience, and smart automation. You will be trusted to challenge legacy thinking, recommend improvements … Full ownership of IT infrastructure, systems, networks, and cloud environments Development and execution of the IT strategy and technology roadmap Cyber security oversight, risk management, and compliance Vendor management, contract negotiation, and cost optimisation Leading system upgrades, migrations, and digital improvement projects Ensuring high availability, performance, and business ...

staff, resolving hardware and software issues promptly Troubleshoot technical problems to minimise service disruption Log, manage, and update incidents and service requests using the ticket management system Communicate clearly with users, explaining technical issues in a simple, accessible way Work collaboratively with internal teams to improve service delivery ...

will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best ...

questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting … attitude Desirable Skills Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software What does an average day look like? You will engage with a variety of customers, speaking to people ...

none. What You’ll Do: Champion and develop a high-performing IT Service Desk team Resolve advanced technical issues with speed and expertise Oversee ticket management and keep our documentation sharp Deliver game-changing technical projects with our PMO Forge strong relationships with clients and vendors Diagnose, configure ...

site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with … your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. ...

workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management: Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client … needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account, utilising company CRM and other client management tools. Collaboration & Coordination: Coordinate with internal departments such as professional services, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client ...

Support document and arrange handover meetings between consultants and the support team. Coordinate logistics for consultants, including travel arrangements and accommodations. Monitor Installs Triage ticket board, triaging tickets, and keeping the PSG team informed. Book and manage project meetings, including kick-off calls and progress updates. Attend regular internal … SharePoint link. What We're Looking For: Strong organisational skills and attention to detail. Excellent communication skills, both verbal and written. Experience in project management and scheduling. Proficiency in data collection and documentation. Ability to coordinate training sessions and manage logistics effectively. A proactive approach to problem-solving ...