1 to 25 of 29 DemandTrendPermanent Ticket Management Jobs in the UK excluding London

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

better time to join EQ. Main Purpose of Job To provide analysis, planning, process control, documentation and support across the end-to-end delivery team activity which includes configuration ticket management, release management, system testing, UAT testing and production support/live system issue triage. Reporting into the Delivery, Release & Support Manager and/or Senior Delivery … broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Work with the Delivery, Release and Support Manager and management team to facilitate effective management of the end-to-end delivery cycle. Ensuring appropriate governance and controls, and knowledge transfer across the system and product features. Provide support … lifecycle, including: Assist in developing, maintaining, and improving project templates and tools. Preparation and maintenance of project documentation. Preparation and maintenance of processes, product feature documentation, planning, analysis and management information reporting. Support the co-ordination of tasks and activities, including scheduling and escalation resolution. Maintain easily accessible and clear records of discussions, decisions, and outcomes throughout delivery lifecycles. More ❯

Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You To be … will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us Landmark Information Group holds … and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You will also provide some support for user of law firm focussed systems including Practice Management and Document Management systems which may include iManage, BigHand, Elite 3E, InTapp, Carpe Diem, Laserforms, DocuSign, HighQ, Workshare or similar systems. VIP Support will form a part of More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. What is expected of the Support Desk Manager? The successful candidate … years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. What we look for in a Service Desk Manager Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

easy to understand. Excellent attention to detail and the ability to multitask in a fast-paced environment. Working knowledge of Microsoft Office and Google Workspace is desirable. Familiarity with ticket management tools and customer relationship management (CRM) platforms are an advantage—but not essential, as full training will be provided. Self-motivation with the ability to work … independently and as part of a collaborative team. Previous experience in a customer-facing or account management role is desirable, but not essential.. Why Join? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

and compliant manner. With no ability to plan what security issues may be raised in any day the opportunity provides a varied role where prioritisation of issues and time management are key. As a successful candidate there is plenty of scope to develop within a business that provides both internal and external training opportunities and career development pathways. DUTIES … Your duties as a Cyber Security Analyst/Information Security Consultant will include: Security Ticket Management: Handle and manage security-related tickets from the client base Endpoint Security: Implement and manage Microsoft Defender for Endpoint to detect, investigate, and respond to threats and malicious activities Phishing & Training: Utilise the KnowBe4 platform for managed phishing exercises and security awareness More ❯

Full UK Drivers license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office More ❯

role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a culture of ownership … accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and … continuity and out-of-hours support planning What Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯

and making technology easy to understand. Strong attention to detail and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and Google Workspace. Familiarity with ticket management tools and CRM platforms is advantageous but not essential, as full training will be provided. Ability to work independently and as part of a collaborative team. Previous … experience in a customer-facing or account management role. Why Join Us? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to work scheme. Employee social events and wellness initiatives. Training and personal development opportunities. More ❯

email, or in-person interactions, ensuring a positive and helpful experience. Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team. Ticket Management: Log and track issues using helpdesk systems like Freshservice, ensuring resolutions are well-documented. Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware More ❯

phone, email, or in person, ensuring a positive and helpful experience. Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team. Ticket Management: Log and track issues using helpdesk systems like Freshservice , ensuring resolutions are well-documented. Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware More ❯

of the role: Provide 1st and 2nd line IT support for business applications, systems, and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and More ❯

develop a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Partner with business directors to gather requirements, prioritize development, and align … core platform capabilities Experience in managing Jira boards, sprint planning, and Agile ceremonies Strong ability to translate business requirements into technical solutions Experience with Salesforce integration tools and API management More ❯

contact for the service desk, ensuring SLA targets are met, customer relationships are maintained, and issues are resolved effectively in collaboration with the technical team. You’ll also oversee ticket management, reporting, quality checks, and customer complaints to drive both service excellence and customer satisfaction. What’s on offer: Hybrid working (3 days in/2 days remote … performance-related incentives, and a supportive, customer-focused culture. What we’re looking for: Previous leadership or supervisory experience within a service desk or support environment Strong customer relationship management skills with the ability to handle escalations and complaints Experience managing SLAs and prioritising workloads to meet agreed targets Excellent communication and interpersonal skills, both written and verbal Strong More ❯

support team to resolve complex bugs and raised tickets. Maintain and update third-party library dependencies (Java JRE, Jetty, Chilkat, nSoftware AS2). Use Azure DevOps for sprint planning, ticket management, coding, testing, and release cycles. The Ideal Candidate Will Possess: A proactive and collaborative mindset. Strong problem-solving and critical thinking abilities. Excellent time management and More ❯

sponsorship . Key responsibilities will include: Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices. Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem. Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required. Collaborate with senior business leaders More ❯

to other UK-wide MoD sites. Typical Responsibilities Assist Users by performing service delivery support activities Actively support the team to resolve support desk items and assist in effective ticket management, in order for the team to achieve service level agreements Actively manage end user expectations through effective communications to provide high levels of service Make frequent contact More ❯

role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure … background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage - assessing ticket More ❯

Diagnosing and troubleshooting technical issues (hardware, software, networking). • Escalating complex issues to 2nd/3rd Line Support when needed. • Ensuring customer SLAs are met with efficient time and ticket management. • Maintaining clear and concise ticket documentation. • Delivering a high level of customer satisfaction and building lasting client relationships. Ideal Skills & Technical Knowledge • Microsoft 365 support and administration More ❯