Ticket Management Jobs in the UK excluding London

Ticket Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 602 597 725
Rank change year-on-year -5 +128 -113
Permanent jobs citing Ticket Management 150 173 132
As % of all permanent jobs advertised in the UK excluding London 0.21% 0.28% 0.19%
As % of the Processes & Methodologies category 0.25% 0.29% 0.20%
Number of salaries quoted 135 114 107
10th Percentile £24,750 £25,000 £22,200
25th Percentile £26,875 £26,224 £24,000
Median annual salary (50th Percentile) £35,000 £32,030 £29,500
Median % change year-on-year +9.27% +8.58% -19.18%
75th Percentile £55,000 £43,750 £43,500
90th Percentile £68,750 £48,750 £47,500
UK median annual salary £39,750 £37,500 £34,000
% change year-on-year +6.00% +10.29% -6.85%

All Process and Methodology Skills
UK excluding London

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,415 58,778 66,796
As % of all permanent jobs advertised in the UK excluding London 84.38% 95.62% 94.04%
Number of salaries quoted 41,129 30,196 41,543
10th Percentile £27,117 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Ticket Management
Job Vacancy Trend in the UK excluding London

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Ticket Management in the UK excluding London

Ticket Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Ticket Management in the UK excluding London.

Salary trend for Ticket Management in the UK excluding London

Ticket Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Ticket Management in the UK excluding London over the 6 months to 3 May 2024.

Salary histogram for Ticket Management in the UK excluding London

Ticket Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK excluding London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +12 44 £56,500 +77.95% 6
South West -12 26 £35,000 -22.22% 5
East of England +20 24 £30,000 -4.94% 5
Midlands +12 21 £32,500 +30.00% 3
North of England +5 16 £49,750 +17.06% 4
Wales - 13 £28,290 - 2
West Midlands +23 12 £35,000 -12.50% 1
Yorkshire +50 10 £45,000 +5.88%
East Midlands -13 9 £24,750 -1.00% 2
North East 0 6 £60,000 +41.18% 1
Scotland -67 6 £65,000 +150.00% 2
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (22.00%) SharePoint
2 17 (11.33%) Microsoft Exchange
3 5 (3.33%) Confluence
4 4 (2.67%) Exchange Server 2007
4 4 (2.67%) Exchange Server 2010
4 4 (2.67%) Exchange Server 2013
5 2 (1.33%) WordPress
Applications
1 27 (18.00%) Microsoft Excel
2 25 (16.67%) Microsoft PowerPoint
3 16 (10.67%) Microsoft Office
4 15 (10.00%) MS Visio
Business Applications
1 19 (12.67%) Dynamics CRM
2 4 (2.67%) Sage 200
Cloud Services
1 71 (47.33%) Microsoft 365
2 49 (32.67%) Azure
3 40 (26.67%) Entra ID
4 26 (17.33%) OneDrive
5 21 (14.00%) Dynamics 365
5 21 (14.00%) Power Automate
6 7 (4.67%) AWS
6 7 (4.67%) GitHub
7 4 (2.67%) Azure DevOps
7 4 (2.67%) Azure Sentinel
7 4 (2.67%) Mimecast
8 2 (1.33%) Google Workspace
9 1 (0.67%) SaaS
9 1 (0.67%) SAP Fieldglass
9 1 (0.67%) WhatsApp
Communications & Networking
1 31 (20.67%) VPN
2 28 (18.67%) Firewall
3 26 (17.33%) Remote Desktop
4 19 (12.67%) DNS
5 16 (10.67%) LAN
6 15 (10.00%) Wireless
7 13 (8.67%) DHCP
8 8 (5.33%) WAN
9 7 (4.67%) TCP/IP
10 6 (4.00%) Network Security
10 6 (4.00%) Wi-Fi
11 4 (2.67%) Internet
11 4 (2.67%) VLAN
12 2 (1.33%) 3G
12 2 (1.33%) 4G
12 2 (1.33%) ADSL
12 2 (1.33%) Broadband
12 2 (1.33%) Converged Networks
12 2 (1.33%) IP Telephony
12 2 (1.33%) VDSL
Database & Business Intelligence
1 5 (3.33%) SQL Server
Development Applications
1 8 (5.33%) JIRA
General
1 52 (34.67%) Social Skills
2 28 (18.67%) Law
3 17 (11.33%) Finance
4 16 (10.67%) Analytical Skills
5 7 (4.67%) Telecoms
6 4 (2.67%) Public Sector
6 4 (2.67%) Retail
7 2 (1.33%) Back Office
7 2 (1.33%) Documentation Skills
7 2 (1.33%) Manufacturing
7 2 (1.33%) Military
7 2 (1.33%) Tech for Good
8 1 (0.67%) Presentation Skills
Job Titles
1 51 (34.00%) Support Engineer
2 26 (17.33%) Desktop Support
3 25 (16.67%) Consultant
3 25 (16.67%) Desktop Engineer
3 25 (16.67%) Desktop Support Engineer
4 22 (14.67%) Analyst
5 17 (11.33%) Dynamics 365 Consultant
6 15 (10.00%) Lead
7 14 (9.33%) CRM Consultant
7 14 (9.33%) Service Analyst
7 14 (9.33%) Service Desk Analyst
8 12 (8.00%) IT Engineer
8 12 (8.00%) IT Support
8 12 (8.00%) Microsoft Consultant
9 11 (7.33%) IT Manager
10 10 (6.67%) Technical Support
11 9 (6.00%) Technical Engineer
11 9 (6.00%) Technical Support Engineer
12 8 (5.33%) Team Leader
13 7 (4.67%) Functional Consultant
Miscellaneous
1 12 (8.00%) Replication
2 7 (4.67%) CCTV
3 5 (3.33%) Onboarding
4 4 (2.67%) FMCG
4 4 (2.67%) Management Information System
4 4 (2.67%) Video Conferencing
5 2 (1.33%) Data Centre
5 2 (1.33%) Digital Signage
6 1 (0.67%) Driving Licence
6 1 (0.67%) iPad
6 1 (0.67%) iPhone
6 1 (0.67%) Security Operations Centre
Operating Systems
1 78 (52.00%) Windows
2 29 (19.33%) Windows Server
3 20 (13.33%) Linux
4 8 (5.33%) CentOS
4 8 (5.33%) Windows 10
5 7 (4.67%) Unix
5 7 (4.67%) Windows 7
6 5 (3.33%) Red Hat Enterprise Linux
6 5 (3.33%) Windows Server 2012
6 5 (3.33%) Windows Server 2016
7 4 (2.67%) SUSE
7 4 (2.67%) Ubuntu
7 4 (2.67%) Windows Server 2008
8 3 (2.00%) Mac OS
9 1 (0.67%) Android
9 1 (0.67%) Apple iOS
9 1 (0.67%) VMS
9 1 (0.67%) Windows 8
9 1 (0.67%) Windows Server 2019
Processes & Methodologies
1 32 (21.33%) Problem-Solving
2 29 (19.33%) Break/Fix
3 25 (16.67%) Customer Service
3 25 (16.67%) DevOps
4 24 (16.00%) CRM
4 24 (16.00%) ITIL
5 21 (14.00%) Build Automation
5 21 (14.00%) Continuous Integration
5 21 (14.00%) Data Modelling
5 21 (14.00%) Test Automation
6 16 (10.67%) Continuous Improvement
6 16 (10.67%) Mentoring
7 14 (9.33%) BPR
7 14 (9.33%) Service Delivery
8 13 (8.67%) Change Management
9 11 (7.33%) Agile
10 9 (6.00%) Incident Management
10 9 (6.00%) Problem Management
11 8 (5.33%) Asset Management
11 8 (5.33%) Coaching
Programming Languages
1 18 (12.00%) SQL
2 7 (4.67%) Java
2 7 (4.67%) PowerShell
3 4 (2.67%) Bash
Qualifications
1 24 (16.00%) Degree
2 6 (4.00%) A+ Certification
3 5 (3.33%) CCNA
3 5 (3.33%) Cisco Certification
3 5 (3.33%) Network+ Certification
4 2 (1.33%) DBS Check
5 1 (0.67%) CCA
5 1 (0.67%) Citrix Certification
5 1 (0.67%) ITIL Certification
5 1 (0.67%) MCP
5 1 (0.67%) SC Cleared
5 1 (0.67%) Security Cleared
Quality Assurance & Compliance
1 25 (16.67%) SLA
2 6 (4.00%) QA
3 5 (3.33%) GDPR
4 2 (1.33%) Accessibility
4 2 (1.33%) Cyber Essentials
System Software
1 83 (55.33%) Active Directory
2 11 (7.33%) vSphere
3 9 (6.00%) Hyper-V
4 4 (2.67%) Virtual Machines
5 2 (1.33%) VMware Infrastructure
6 1 (0.67%) XenApp
6 1 (0.67%) XenDesktop
Systems Management
1 44 (29.33%) Microsoft Intune
2 5 (3.33%) Opsgenie
2 5 (3.33%) SCCM
3 4 (2.67%) Ansible
3 4 (2.67%) Jamf Pro
3 4 (2.67%) Terraform
4 1 (0.67%) Autotask
4 1 (0.67%) Backup Exec
4 1 (0.67%) Single Sign-On
4 1 (0.67%) Symantec Endpoint Protection
Vendors
1 80 (53.33%) Microsoft
2 13 (8.67%) Citrix
2 13 (8.67%) VMware
3 12 (8.00%) Veeam
4 10 (6.67%) Cisco
5 9 (6.00%) Red Hat
5 9 (6.00%) ServiceNow
6 7 (4.67%) AppDynamics
7 6 (4.00%) Aderant
7 6 (4.00%) iManage
7 6 (4.00%) WatchGuard
8 4 (2.67%) Avaya
8 4 (2.67%) Sage
9 3 (2.00%) Apple
9 3 (2.00%) Dell
9 3 (2.00%) Ubiquiti
10 2 (1.33%) Acronis
10 2 (1.33%) ConnectWise
10 2 (1.33%) Google
10 2 (1.33%) MikroTik