2 of 2 Permanent Customer Service Jobs in Wakefield

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...

1stLine Support/Service Desk Analyst/IT Support – Office based in Wakefield- Mon – Fri needed to provide end user support. You must have strong customer services experience and determined to enhance your IT Technical Skill set and career! Multiple roles available. As 1st Line Support/Service … Office 365, Active Directory, hardware printer support knowledge, Group Policy, SCCM or be willing and proactive in upskilling yourself . Successful 1stLine Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth ...