5 of 5 Permanent Customer Insight Jobs in Wales

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and product density. Align More ❯

you love what you do, get in touch today! About the role We're looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across . As a key voice within the business, you will shape and evangelise the product vision for your area. You'll use the latest technologies and product … and repeat. You'll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a 'one platform' approach, this role will also look beyond the website, realising … seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place. What you'll be doing: Strategy Defining, owning, evangelising and driving the strategy for the Comparison journey for a significant Product Area aligned with a market vertical (e.g. Car, Home, Van, Travel, Life) Responsible for a multi-channel strategy More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … business banking essentials, time-saving tools, and our signature money management features About Payments The Payments Collective helps to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform and drives all of the payments in Monzo - whether customer pay by card, bank transfer, in the UK or abroad. … launch, so you'll be driving it from nothing to launch and then growing it. That means you'll: Drive our product strategy : Develop a product strategy informed by customer insights, market opportunities, and business goals. Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience. Deliver a delightful More ❯

partnerships, you'll boost referral traffic, grow licensing revenue, and promote our position as a trusted source in an evolving AI-driven ecosystem. You may also work on our customer data platform, developing analytics and data products that power personalisation, smart recommendations, and actionable customer insights. This is a hands-on, exploratory role with scope to build models More ❯

achievement. Engage in a consultative sales process, leveraging creativity and industry knowledge to drive results. Collaborate with Solution Consultants and internal teams to deliver compelling product demonstrations that address customer challenges. Work closely with marketing to generate leads and create targeted sales campaigns. Maintain up-to-date industry and product knowledge to position yourself as an expert in warehouse … management solutions. Use customer insights and industry trends to contribute to product strategy and development. Knowledge, Skills, and Abilities:-- Deep understanding of warehouse operations and logistics (minimum 5 years warehouse experience preferred). Proven experience in Enterprise software sales, ideally WMS, ERP, TMS, or supply chain solutions. Thorough understanding of the customer sales cycle and consultative selling approach. More ❯