a culture of collaboration, accountability, and continuous improvement. Conduct performance reviews, set objectives, and provide ongoing training and development. Ensure all IT services are delivered efficiently, meeting or exceeding SLA targets. Oversee the escalation process for critical incidents and client concerns. Monitor and optimize resource allocation to ensure project and support ticket deadlines are met. Act as a point of More ❯
Wales, Yorkshire, United Kingdom Hybrid / WFH Options
Made Tech Limited
Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯
customer base via our mobile building fabric teams and sub-contractor partners. You will be responsible for: The fulfilment of customer works orders to achieve the defined customer requirements (SLA's) and our own internal key performance indicators. A key element of the role is to ensure all associated materials, equipment, site access (Customer approval) and labour is ordered/ More ❯
tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯
Role: Senior IT Field Delivery Engineer Wales Location: Field-based (Wales) Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯
