6 of 6 Permanent SLA Jobs in Wales

relationships throughout the service lifecycle. • Lead regular Service Review Meetings with customer stakeholders. • Produce Service Management reports and performance updates. • Monitor and report on SLA and KPI performance. • Drive continual service improvement initiatives. • Manage service escalations through to resolution. • Work closely with Account Management to support customer success. • Review service ...

offer further opportunities. THE ROLE: * Providing first-line support for hardware, software and network-related issues * Managing helpdesk tickets and completing tasks within agreed SLA timeframes * Building, configuring and installing PCs, laptops and software applications * Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace * Troubleshooting printers, scanners ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation. Technical Troubleshooting ...

Princess of Wales Hospital (which is now in Cwm Taf Morgannwg University Health Board). Service provision for the latter is subject to an SLA, and there are discussions relating to the recent Health Board boundary change. The successful applicant would be expected to work across all Health Board sites.Post ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...