5 of 5 Permanent SLA Jobs in Wales

/authority stakeholders to deliver measurable, evidence driven results. Key Responsibilities * Own end-to-end service performance across multi-domain, secure environments. * Produce clear SLA dashboards, KPI reporting, and service reviews for senior stakeholders. * Lead Incident, Problem, and Change Management, including CAB chairing. * Run structured engagement forums including weekly operational ...

Core working hours are expected to be spent onsite supporting end users directly. Key responsibilities: Provide deskside and remote hardware/software support within SLA targets Support users with Windows devices, laptops, tablets, and mobile phones Re-image laptops and deploy standard builds Assist new starters with first ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. About ...

Design, deploy and maintain the Paragon network infrastructure. Support Paragon's in-house and cloud-based networks, respond to tickets within agreed SLA's ensuring all incidents are resolved and documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering ...

Design, deploy and maintain the Paragon network infrastructure. Support Paragon's in-house and cloud-based networks, respond to tickets within agreed SLA's ensuring all incidents are resolved and documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering ...