SLA Jobs in Wales

Service Level Agreement (SLA)
UK > Wales

The table below provides summary statistics for permanent job vacancies advertised in Wales requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 19 May 2025, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 66 57 77
Rank change year-on-year -9 +20 -42
Permanent jobs citing SLA 16 67 51
As % of all permanent jobs advertised in Wales 1.42% 3.24% 3.08%
As % of the Quality Assurance & Compliance category 7.92% 23.67% 16.50%
Number of salaries quoted 12 30 21
10th Percentile £34,225 £23,500 £25,000
25th Percentile £36,940 £24,625 £30,000
Median annual salary (50th Percentile) £38,094 £26,000 £32,000
Median % change year-on-year +46.52% -18.75% -20.00%
75th Percentile £44,500 £28,750 £45,000
90th Percentile £63,625 £34,250 £53,096
UK median annual salary £35,000 £32,500 £40,000
% change year-on-year +7.69% -18.75% +5.96%

All Quality Assurance and Compliance Skills
Wales

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in Wales.

Permanent vacancies with a requirement for quality assurance or compliance skills 202 283 309
As % of all permanent jobs advertised in Wales 17.99% 13.69% 18.64%
Number of salaries quoted 135 165 138
10th Percentile £40,600 £25,128 £26,250
25th Percentile £55,000 £31,250 £32,000
Median annual salary (50th Percentile) £62,000 £40,000 £43,067
Median % change year-on-year +55.00% -7.12% -9.65%
75th Percentile £70,600 £53,750 £50,000
90th Percentile £73,000 £66,500 £61,634
UK median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in Wales

Job postings citing SLA as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for SLA in Wales

SLA
Salary Trend in Wales

3-month moving average salary quoted in jobs citing SLA in Wales.

Salary trend for SLA in Wales

SLA
Salary Histogram in Wales

Salary distribution for jobs citing SLA in Wales over the 6 months to 19 May 2025.

Salary histogram for SLA in Wales

SLA
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Wales region over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales -1 11 £38,094 +52.09% 7
North Wales +2 1 £34,000 +23.64% 5
SLA
UK

SLA
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) IIS
Applications
1 1 (6.25%) Microsoft Office
Business Applications
1 2 (12.50%) SAP S/4HANA
Cloud Services
1 10 (62.50%) Microsoft 365
2 8 (50.00%) Azure
2 8 (50.00%) IaaS
2 8 (50.00%) PaaS
2 8 (50.00%) SaaS
3 1 (6.25%) Entra ID
Communications & Networking
1 9 (56.25%) DNS
2 4 (25.00%) Wi-Fi
3 3 (18.75%) Firewall
4 2 (12.50%) Network Security
4 2 (12.50%) Wireless
5 1 (6.25%) DHCP
5 1 (6.25%) TCP/IP
General
1 12 (75.00%) Welsh Language
2 11 (68.75%) Social Skills
3 8 (50.00%) Finance
4 2 (12.50%) Public Sector
5 1 (6.25%) Back Office
Job Titles
1 8 (50.00%) Server Engineer
2 4 (25.00%) Network Engineer
3 2 (12.50%) Senior
3 2 (12.50%) Senior Network Engineer
4 1 (6.25%) Analyst
4 1 (6.25%) Desktop Support
4 1 (6.25%) Desktop Support Technician
4 1 (6.25%) Desktop Technician
4 1 (6.25%) Service Analyst
4 1 (6.25%) Service Desk Analyst
4 1 (6.25%) Service Desk Engineer
4 1 (6.25%) Service Desk Support
4 1 (6.25%) Service Desk Support Analyst
4 1 (6.25%) Support Engineer
4 1 (6.25%) Support Technician
Miscellaneous
1 8 (50.00%) IoT
2 2 (12.50%) Virtual Team
Operating Systems
1 10 (62.50%) Windows
2 9 (56.25%) Windows Server
3 2 (12.50%) Windows 10
4 1 (6.25%) Windows 7
4 1 (6.25%) Windows Server 2008
4 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 13 (81.25%) ITIL
2 8 (50.00%) Collaborative Working
2 8 (50.00%) Data Collection
2 8 (50.00%) Incident Management
2 8 (50.00%) Performance Monitoring
2 8 (50.00%) Proactive Maintenance
2 8 (50.00%) Proactive Monitoring
2 8 (50.00%) Problem Management
2 8 (50.00%) Problem-Solving
2 8 (50.00%) Server Migrations
2 8 (50.00%) Service Management
3 4 (25.00%) Time Management
4 2 (12.50%) Customer Service
4 2 (12.50%) Source to Pay
5 1 (6.25%) Continuous Improvement
5 1 (6.25%) Customer Acquisition
5 1 (6.25%) Customer Experience
5 1 (6.25%) Patch Management
5 1 (6.25%) Software Deployment
5 1 (6.25%) Ticket Management
Qualifications
1 8 (50.00%) Azure Certification
1 8 (50.00%) DBS Check
1 8 (50.00%) MCSA
1 8 (50.00%) MCSE
1 8 (50.00%) Microsoft Certification
2 4 (25.00%) CCNA
2 4 (25.00%) Cisco Certification
2 4 (25.00%) CWNA
2 4 (25.00%) CWTS
3 1 (6.25%) CTC Cleared
3 1 (6.25%) Degree
3 1 (6.25%) SC Cleared
3 1 (6.25%) Security Cleared
System Software
1 9 (56.25%) Active Directory
2 8 (50.00%) Virtual Desktop
3 1 (6.25%) VMware Infrastructure
Vendors
1 10 (62.50%) Microsoft
2 5 (31.25%) Cisco
3 2 (12.50%) SAP
4 1 (6.25%) SolarWinds
4 1 (6.25%) VMware